Nock Deighton Telford reviews

★★★★★ 5/5

Google

We can’t thank the team at Nock Deighton enough, especially Emily P, for all the support she’s given us over the past year. Emily helped us through attempting to buy two houses that unfortunately fell through, and during both situations she was incredibly supportive, patient, and understanding. Buying a home can be such an emotional rollercoaster, but Emily was always there to reassure us, keep us informed, and help us stay positive. Thankfully, third time lucky, we’ve now completed on our new home! Emily’s professionalism, communication, and genuine care made all the difference. She always went above and beyond, and we truly felt she was rooting for us every step of the way. We wouldn’t hesitate to recommend Nock Deighton to anyone looking to buy or sell. Thank you again Emily, we’re so grateful for everything you’ve done for us!

Kathy · 14 March 2026

★★★★★ 5/5

Google

We needed an Estate Agent to organise the sale of my late mother's house. The sale of our childhood home was an emotional experience but, from that very first call to Nock Deighton to the completion of the sale, we felt fully supported. Olivia Morton was my main point of contact and she was so kind and friendly whenever I spoke to her, and also incredibly professional and efficient in ensuring the sale was always progressing, making the process less stressful for me and my siblings. Olivia contacted me every week, even when there was nothing to report, to make sure we were fully informed of progress at all times. I wholeheartedly recommend Nock Deighton based on my personal experience, they were absolutely excellent. Thank you Olivia and the Nock Deighton team!

Alison · 20 January 2026

★★★★★ 5/5

Google

The after sales was superb! Emily and Hannah were superb throughout. They kept us up to date whilst the property was on the market, and even more so during the after sales process. It was a difficult sale with 5 properties in the chain, with an absolutely abysmal estate agent at the bottom of the chain. Emily and another estate agent managed the sale through to a successful completion albeit drawn out due to the poor estate agent involved. If you are making a decision on an estate agent, consider the quality of the after sales process rather than the fee, if our fee was double, it would still have been worth it!! No hesitation with any recommendation of the Telford team!!

Anton · 20 January 2026

★★★★★ 5/5

Google

My experience as a tenant renting through Nock Deighton has been fantastic! The whole process from applying for a property all the way through to moving in was very smooth and easy. The team are always happy help with any issues or questions you have and nothing is too much trouble, in particular Tracey Jones who is a true credit to Nock Deighton. I couldn’t recommend Nock Deighton enough for tenants/landlords, if you’re looking for an agent who truly looks after you then look no further. A huge thank you to the lettings team!

Hannah · 14 December 2025

★★★★★ 5/5

Google

Im not usually one to post reviews, but I think its on fair to recognise Emily and the team at Nock Deighton (Telford). I was a first time buyer, so all of this was new to me. But Emily made it such an easy process. Any questions I had were answered and explained further if needed. They are all really friendly too, which also helped me feel at ease during the whole process. To keep it short and sweet. A brilliant service provided by a friendly and helpful team. Count yourself lucky if you have the pleasure of dealing with them when buying/selling your house! A big thanks to Emily and the Telford team 😊

Denlar · 14 November 2025

★★★★★ 5/5

Google

Used Nock Deighton to arrange a Letting in Ludlow, initially with Amber and then mostly with Millie. Both were extremely helpful and efficient. In particular, I threw many questions/instructions at Millie, as our house sale progressed in erratic (and ultimately extremely quick) fashion, and she always replied swiftly with the information I needed, or completing the necessary tasks at her end, and always with a smile (not that I could actually see her, but that's how it felt). Thanks very much, we are extremely grateful.

Norm · 14 November 2025

★★★★★ 5/5

Google

Millie has been so helpful, supportive and kind, and has made the whole process totally stress free! I would also like to mention Heather who met me at the property for the viewing. She was so lovely, showed me around the property and really helped me to envisage what it would look like with my furniture in it, she had good knowledge of the local area too. She answered all my questions. I can’t thank these ladies enough for their kindness, support and professionalism, making the whole process a pleasant and stress free experience!

Clare · 14 September 2025

★★★★★ 5/5

Google

Great estate agents! I have been renting my new property for over a year now and the attention and customer care is still there, especially with my 6-9 months property check visits from Sylvia Hames. She is very caring, friendly, punctual and knowledgeable. Always great to see her! Shout out to the rest of the team in the office as well, they have always been very responsive during my application process and aftercare. Tracy was also amazing during my initial viewing - it was great to be shown the property by someone local with plenty of knowledge and experience.

Jana · 14 August 2025

★★★★★ 5/5

Google

Excellent service for landlords. Experienced & new like us.. We have a property in Telford and the whole team have been fabulous in helping us from advertising all the way to general maintenance. A quick shout out to Tracey in letting maintenance, she has taken time to explain options and legislation to us with all the new changes etc. Thanks again :)

Charlie · 14 December 2025

★★★★★ 5/5

Google

Can I just say how wonderful Sylvia Hames is? We were very worried about our first time house check which was in January. However Sylvia is just so calm and genuine, she put us at ease straight away, not at all how we expected. In fact, this time I could wait for her to do our 6 monthly check. What a pleasure she is and a credit to Nock Deighton.

Mia · 14 August 2025

★★★★★ 5/5

Google

The staff at Telford branch were so helpful in selling our property especially as we had to leave UK for a long holiday so they took everything while we were away but they kept us updated all the time the sale is now complete and we we are still abroad, thanks for a no hassle sale, Emily and Marcus were super thank you both

Jora · 14 July 2025

★★★★★ 5/5

Google

Nov 2024 Victoria Rashleigh - Always Our Immediate Help ! Recently, there was water leaking from my house boiler, and water flowed all over the corridor carpet. If the problem continued, it could cause more damage and dangers, such as electrical risks and no hot water supply in winter. Feeling very worried, I first thought of Victoria and sought her help, as she is known to be responsible and helpful. Unfortunately, she was on sick leave. When I tried to redirect help to Redrow, to my surprise, I received Victoria's reply even while she was very sick. With her timely and critical assistance in sharing the boiler's maintenance documents, Redrow would not have repaired it so quickly. I would like to express my BIG thanks to Victoria for her great help, even when she was not feeling well. I am sorry to disturb her at that time. I hope she is well now, and I wish her the best for her health, as she is truly our caring ANGEL and best friend! May 2024 Victoria Rashleigh - Caring, Responsive, Professional !!! I would like to take this opportunity to express my sincere and special thanks to Victoria for all she has done, across months, for my house repair/maintenance matters. Not only is Victoria being patient and meticulous, she is also efficient and committed to follow through over time till the whole case was well resolved. I personlly am highly satisfied with her quality and passionate service! Moreover, Victoria takes initiative to contact various parties (plumbers, technicians, tenant, property builder...) for a seamless communication to expedite the repair process, which eventually minimize the suffering of my tenant and my worries. During the process, Victoria was not only handling the case professionally, she also showed her caring and empathy to me and my tenant. Rather than taking orders robotically, she demonstrates her work passion and soft skills with good people interaction. Beyond words, Victoria deserves my high appreciation and BIG thanks. Trust she will keep serving well and be a good role model in Nock Deighton or anywhere she may work with. Just a few words yet many thanks from Deric Chow (23 May, 2024)

Deric · 14 December 2025

★★★★★ 5/5

Google

Excellent estate agents. We had a few unexpected road bumps in getting our completion date sorted and the team were always friendly and responsive. A huge thanks to Molly especially, who really helped to get things over the line and kept me smiling, and to Ellie who was always so kind and helpful.

Danielle · 14 October 2025

★★★★★ 5/5

Google

We have rented with Nock Deighton twice now, this time we’ve dealt with Millie, she’s been absolutely amazing, a he’s always easy to get hold of and nothing we’ve needed has been too much effort for her! She’s been wonderful Thank you for making this process quick and easy!

Lauren · 14 November 2025

★★★★★ 5/5

Google

Top quality letting agency. Sylvia has been doing my property inspection for a number of years now and nothing is too much trouble for herself or the team. Sylvia is always friendly and has a bespoke attention to detail, it is great to feel accomodated with such a great landlord also who with the help of Sylvia look after myself and my family to the highest standard.

Duncan · 14 March 2026

★★★★★ 5/5

Google

Thank you Millie ,Will and the team for helping me in my tenancy procedures...you were very supportive and quick in responding any queries Thanks a lot... Also the 6 monthly visits done by Sylvia Hames have been so friendly and professional.She was concerned not only regarding the property but also anything that is related to me as a tenant.THANK YOU for addressing the issues and solving it out as soon as possible.

Merlin · 24 January 2026

★★★★★ 5/5

Google

Sylvia Hames has been carrying out our routine inspections for the past year and a half now. She is always super kind and friendly, listens to any concerns, and gets things sorted as soon as possible. Thank you for being a familiar and reassuring presence during our time with Nock Deighton!

Amy · 14 October 2025

★★★★★ 5/5

Google

Great experience beginning our letting journey with Nock Deighton, Millie was a great help and always a pleasure to speak with. Thank you!

Alice · 8 April 2026

★★★★★ 5/5

Google

This has honestly been one of the best experiences I’ve ever had with a letting agency and its staff. Everyone at Nock Deighton was amazing. I truly regret that I can’t remember the name of the gentleman who showed us the house, because he was extremely kind and professional. He was friendly, explained everything clearly, and made the viewing feel comfortable and stress-free. I also had communication with Amber, who is such a warm and lovely person. She kindly answered all the questions I had while our main agent was off at the time, thank you so much! And finally, our main agent was Millie Hicks, WOW! She is absolutely outstanding. I asked a lot of questions, and she always responded politely and with genuine kindness. I could really feel her sincerity. Millie replied to emails very quickly and was always pleasant and helpful on the phone. Her customer service (and the service from everyone at this agency) is something other companies should learn from. I highly recommend Nock Deighton if you want excellent customer service without any stress!

Sandra · 20 January 2026

★★★★★ 4/5

Google

Tracey jones has been incredibly patient, helpful and understanding with an ongoing issue with the electrics on the cottage I rent. Tracey is a credit to Nock Deighton and I’m grateful for her support and professionalism

Ruth · 14 December 2025

★★★★★ 5/5

Google

Nock Deighton have proactively managed my property from day one, which has been incredibly impressive. Their team are knowledgeable, responsive and always helpful when dealing with any issues relating to the property or tenants. I recently attended one of their landlord webinars and found it extremely valuable in keeping me up to date with current legislation and best practice. I wouldn’t hesitate to recommend Nock Deighton to friends or fellow landlords.

Caroline · 14 March 2026

★★★★★ 1/5

Google

Unprofessional and Disrespectful Service from Nock Deighton I am writing this review to express my extreme dissatisfaction with the appalling service provided by Nock Deighton. I have been a tenant in one of their properties, and I was shocked to discover that they have put the apartment up for sale without even bothering to inform me. I had to find out about it through a voicemail and a conversation with one of their staff, Emily. The lack of communication and decency shown by this company is astounding. They are advertising the property online with the phrase 'may have a tenant in situ', which is not only unprofessional but also inconsiderate. I am appalled that they would treat their tenants with such disrespect. I have requested a copy of my tenancy agreement, which I am still waiting to receive. I have also asked for an explanation as to why I was not informed about the sale. I would strongly advise anyone thinking of using Nock Deighton to think twice. Their poor communication and lack of respect for their tenants make them a company to avoid. I have asked the letting agents not to enter the property, and I will only allow potential buyers to view the property without their representatives present. This is the only way I can ensure that my rights as a tenant are respected. 1/5 stars - Would not recommend

Maria · 14 December 2025

★★★★★ 5/5

Google

Tracey Jones was very helpful in actioning repairs promptly and professionally. Very helpful over the phone in keeping us informed

David · 14 March 2026

★★★★★ 5/5

Google

Nock Deighton Telford always go above and beyond whilst providing a 5 star service at all times. From their professional communication to their efficient organisation, they have made being first time landlords so much easier for us. From first meeting with the Nock Deighton team, they were extremely knowledgeable and helped educate us on legislation relevant to being landlords. From then they have dealt with everything on our behalf swiftly and we have not had a single issue. All members of the Telford team have been so polite, friendly and helpful and we will continue to use them and only them for any properties we buy in the future. We 100% using them if you are landlords also.

Aaron · 14 November 2025