Urban & Rural Dunstable reviews in Central Bedfordshire

★★★★★ 1/5

Trustpilot

Dont Bother- no one contacts you back.

Contacted via email through their contact form and even contacted the local branch multiple times with someone telling me no one is available and to leave a number and they will get someone to contact me. been a couple of weeks no response. Wouldn't hold your breath waiting for these lot. By the time and IF they ever get back to you the property your looking for will probably be sold! Poor experience and definitely wouldn't recommend

Danyul · 15 September 2025

★★★★★ 5/5

Google

David Wood and Dan helped my mum and dad sell their property, they were absolutely brilliant! They went above and beyond, really helped and supported my parents throughout, great communication etc. would 100% recommend without a shadow of a doubt.

Steve · 23 October 2025

★★★★★ 5/5

Trustpilot

Excellent Estate Agent

I’ve just completed my house move with Urban and Rural and their service has been impeccable. I chose them as when I purchased the property it was their listing and the buying process was excellent. Great comms throughout and an excellent post sale experience. Most of all they are really nice people, big thanks to Gareth and the team!!

Dan · 25 July 2024

★★★★★ 5/5

Google

Just purchased my 1st buy to let property from urban and rural and was a pleasure dealing with them. Leslie was so helpful and knowledgeable about the whole process. Will be using her again as soon as I’m ready for another project. Thank you for all the help making this so easy!!

Harry · 8 November 2024

★★★★★ 5/5

Trustpilot

Fantastic Experience

The Leagrave team are truly amazing ,to many names to mention ,what a great team they are .A special shout out to Caroline who explained the process as we had a difficult buyer , she certainly knows her stuff !!

Dave · 1 April 2025

★★★★★ 5/5

Google

We’ve just purchased our first home through Urban and Rural Dunstable. They were extremely helpful, professional and very personable from the first viewing to collecting our keys! Brad was extremely helpful throughout our process and always checked in on us. We also received a lovely welcome home package when picking up our keys - which was a lovely personal touch! They made buying our first house a very pleasant experience! Would definitely recommend their services to anyone buying in Dunstable!PositiveResponsiveness, Quality, Professionalism

Laura · 25 October 2022

★★★★★ 5/5

Google

I recently purchased a property on Victoria Street…and I have to commend Elicia for her help in setting up the sale and then Amanda for her brilliant liaising with the ongoing purchase of exchange and completion. This was not an easy sale but Amanda was there for me every step of the way. Always returning my emails or calls without delay. I was and will always be very grateful for her wise advice and help with all that buying a house entails. Thank you all the team at Urban & Rural for guiding me through a very stressful time with such positivity! Fenella Lee

Fenella · 25 October 2022

★★★★★ 5/5

Google

Belated review after Urban & Rural Dunstable acted as my agents for the sale of my flat earlier this year. I chose U&R over other local estate agents because I was very impressed with [owner] Darren Thomson's pitch when visiting my flat for a valuation viewing: some other agents I met came across very pushy and with a hard-sell attitude, but Darren's pitch seemed more quietly competent and inspired confidence in me as a seller. Additionally after checking out a lot of local properties on Rightmove, the quality of Urban & Rural's online marketing struck me as noticeably better than their competitors: the photos taken for the Rightmove listing were well-judged and showed the place off to its best advantage, but what stood out from the rest was that U&R put together a video tour of my flat with a great sales pitch presented by Darren and some nifty drone footage to add a bit of pizzazz to the video - other local agencies whose Rightmove listings have a video section invariably just put up a slideshow of the still photos already shown on the listing to some cheap backing music, not even bothering to narrate the slideshow: pointless! Also, as an avid Rightmove browser whilst looking for my next house, U&R include an overall total square metre summary on their floorplans which many local agencies don't, and as a buyer that puts me right off immediately when I can't clearly see how much space I'm getting for my money. As for the sale itself, U&R listed at a price I was completely comfortable with (smack-bang in the middle of the range I was expecting) and found me a buyer within a week at full asking price on my first viewing! Sadly that buyer didn't work out as he wasn't able to pass his solicitors' Anti Money Laundering checks - not the fault of Urban & Rural - and so after he dropped out as a buyer U&R re-listed and found me another buyer at full asking price, again within a week and this time after only 3 viewings. Happily on the second go round the purchase did go through (with far fewer complications than I was expecting, given that the flat was a leasehold property with potential ground rent issues) and we completed on the deal far quicker than I had thought possible with no mess and no fuss. Overall, a brilliant experience as a seller, and I do think that at least the Dunstable branch of U&R is leaps and bounds ahead of the local competition. If I move again in future, these guys will be at the top of my list after the completely painless sale I had with them in 2023.

Lawrie · 29 November 2023

★★★★★ 5/5

Google

Buying a property is never easy. We were therefore thankful that Lesley Kehoe was so helpful at every stage giving advice, chasing up solicitors but most importantly keeping communication lines open so we were up to date with the purchase of our new property. Rating out of 10 = 10

Dave · 25 August 2024

★★★★★ 5/5

Google

Elicia was incredible throughout this whole journey! From viewing my home to collecting the keys several months later. Thank you again for everything.

Shakerah · 27 May 2024

★★★★★ 5/5

Google

I had the best experience selling my home wirh Urban and Rural, Elicia and the team exceeded my expectations and helped to make the process as smooth as possible, can't thank them enough!

Simon · 25 October 2023

★★★★★ 5/5

Google

Amanda from Urban and Rural was excellent. She successfully sold my father's house in 2 weeks for more than the asking price. She was very proactive and got the sale completed quickly. Thoroughly recommend.

Barry · 24 September 2025

★★★★★ 5/5

Google

Darren and the team couldn't be more helpful when selling our house and always available, Lesley particularly available even when she was supposed to be off! They were brilliant through the whole process even pulling another buyer out of the hat when, under unfortunate, circumstances our buyers pulled out.

Matt · 25 August 2024

★★★★★ 5/5

Google

After searching for a professional & experienced estate agents, I came across this Urban & Rural. They were all very friendly & hardworking and I was more than satisfied with their approach towards me. The one person who really stood out to me for her professionalism, excellence in communication & for the work ethic shown in regards to selling my home, was Elicia. She is hands down the best estate agent I have ever worked with over my experience of selling homes. She really was flawless. I recommend this agency 100% & recommend you to ask for Elicia to deal with your sale. Thank you everyone!

M · 25 October 2023

★★★★★ 5/5

Google

Excellent estate agent. Lesley was so helpful with helping our sale progress. Very efficient and great communication. Thank you!

Tara · 26 June 2024

★★★★★ 5/5

Google

Very happy with the service received. All staff were friendly and professional, kept in contact regularly and were at the end of the phone when needed. Would highly recommend

Vicky · 22 October 2025

★★★★★ 5/5

Google

I've used U&R a couple of times previously in Luton but most recently and the first time with Dunstable. They were brilliant from start to finish, with a realistic valuation, quality advice and keeping us informed all the way. In a declining market we were surprised we had more viewings than we hoped and within 8 days we had a firm offer that was financially ratified. We will definitely use them if there is a next time.

Mark · 25 October 2023

★★★★★ 5/5

Google

From valuation to sale U&R have been professional and informative the whole way through. We initially were stuck with a more independent estate agent but they were useless so we decided to go with U&R Dunstable. The Pictures were great, the communication was perfect and we had viewings each week. Have already recommended to a friend who has been on the market and sold within 2 weeks! Lily and Brad were fantastic the whole way through and we are now sold! You are in safe hands!

Craig · 25 October 2021

★★★★★ 5/5

Google

We first came across Urban & Rural, when looking to value our home when paying back our help to buy loan. We were looking at our options to sell, or pay back the loan. We choose Urban & Rural, as I had noticed they had sold a lot of houses on our estate. Brad visited us and from the first meeting, we were impressed with his manner and confidence when it came to selling our home. We had never sold a house before and the process actually filled me with dread! We had found our next home, but the process was complicated, as it was not 100% sure we would get to purchase it. We had a very tight window and had to be in a position of SSTC, to secure the other property. We were upfront from the beginning and Urban & Rural were actually amazing. They understood our parameters and were open and honest with potential buyers and with us. I really cannot fault them at all, Brad and Darren had our home on the market within a few hours! The write up and pictures were top class. The feedback was precise, honest and quick. Lily & Brad were also amazing at showing potential buyers round our home. I felt total trust in Urban & Rural selling my home. We actually ended up with a concrete offer and Brad negotiated the selling price excellently. Unfortunately, the property we wanted to purchase fell through, so this time we had to pull our house from the market. However, we will be back in a couple of years and I would not choose any other agent to market and sell my home. Urban & Rural gave a first class service and I cannot recommend them enough.PositiveResponsiveness, Professionalism

Vicki · 25 October 2021

★★★★★ 5/5

Google

Great experience using Brad and the Urban & Rural team. I spoke to a few agents before instructing but even from the first phone call Brad was very friendly and enthusiastic. When we met he had clearly actually looked at comparables and had all the info to hand. He gave me a couple of options of where to price and market my property based on my situation and gave his thoughts behind this so I was confident with the decision we made. Once instructed they got to work quickly and I had an offer at the value I wanted within a couple of week. The sales itself took a little longer than expected due to solicitors but U&R were always available if I needed anything. All together experience couldn’t have been better. Thanks again team.

Steve · 25 October 2021

★★★★★ 5/5

Google

Would like to say a huge thank you to the team at Urban & Rural Dunstable for the sale of my property. Darren, Brad and Lily were absolutely amazing throughout the process and were always on hand to help with anything! They definitely went above and beyond for me. Cannot fault the team at all! Very professional and friendly service - Will always recommend Urban & Rural to anyone looking to sell their property. Thank you all again for everything these past few months! :)PositiveResponsiveness, Professionalism

Lauren · 25 October 2021

★★★★★ 5/5

Google

Couldn’t recommend Urban and Rural enough. From our initial house valuation, Darren won our trust and absolutely did not disappoint. The communication was great and all members of the team are friendly and efficient (big thanks to Lily and Brad!). We had a rollercoaster ride trying to sell through the pandemic but Urban and Rural remained positive, continued to reassure us and made a very stressful time a lot more bearable. From start to finish, the service has been fantastic, and everything you could want from an estate agent. Big thank you to Alison the sales progresser who pushed to get us over the finish line, she was great! We would most definitely continue to use Darren and his team in the future and would highly recommend to all. You are in VERY safe hands.PositiveResponsiveness, Professionalism

Hannah · 25 October 2021

★★★★★ 5/5

Google

I would highly recommend Urban and Rural Dunstable. Everyone we dealt with were fantastic from start to finish and I have nothing but praise for them all. Darren came to do our initial valuation and was brilliant. Having never sold a house before, I had lots of questions, but he was very honest and clear about how it works and the costs. There was no pressure to make a decision there and then either. We also dealt with Lily often, especially as she was the agent who sold our house for us. She was very easy to contact and responded to all our queries quickly. Darren then helped with negotiations for our onward purchase and was brilliant. He definitely did a much better job than we could have on our own, and we feel like he saved us a significant amount of money. All in all, Urban & Rural were great and I would absolutely recommend them to everyone I know.

Dharmendra · 25 October 2021

★★★★★ 5/5

Trustpilot

Exceptional service, I would definitely recommend

Like the previous reviewer, I would have no hesitation recommending Urban & Rural, they were exceptional.Urban and Rural have been truly excellent throughout the whole sales cycle, from the initial meeting right through to completion.At the initial meeting at the property Neil was very well prepared with evidence and data of similar properties in the area. He was very thorough and gave me confidence in U&R’s professionalism.They provided 24 viewings in 2 days after which we received a number of quality offers.The viewings were well managed and feedback was excellent.Following acceptance of an offer Ann the Sales progressor was amazing offering frequent updates and advice, right up to completion. This was very welcome as the solicitors provided very little information.Thanks to all at U&R

Cliff · 3 August 2021