Urban & Rural Dunstable reviews in Central Bedfordshire

★★★★★ 1/5

Facebook

Other estate agents rings after a viewing for a feedback to pass on to the seller , but this ones are more concerned about you taking the property rather than accepting an honest feedback. I felt they were too pushy and that’s a very disgraceful thing to do . One of the guys we had a house viewing with rang back , rather to ask for a feedback which other agents does , I tried giving one reason why I don’t like the property . The only response I got was “ that wasn’t why I called , are you considering the property or not “ . Obviously if we wanted it, we would have made an offer but I tried telling him why it wasn’t for us but also said what we liked about the property , but guess what ? He shut us down like our opinions didn’t matter . I was shocked beyond words . We had to blacklist the agent and swore never to buy or sell through them. Other agents rings for a feedback to pass back to the seller but urban and rural certainly needs training in that aspect . You should learn from other estate agents . I won’t be buying or selling with them no matter how much I want the house or wish to sell my house . Disgraceful and utterly shameful way to treat a potential buyer .

Teyona · 29 January 2020

★★★★★ 1/5

Trustpilot

Refused to show propertys

During phone call hinted many times they did not want to show me property’s. This was down to the fact on a previous viewing we offered 6% less than the asking price which is within reason as there was a lot of work that needed to be done on the property we saw. They mentioned that it would be a usage of their time to show me. I even offered to attend the property’s when they were going there to show others to make it easier for them. Bad customer service. I would steer clear of selling one of my property’s with them if they are refusing to show potential buyers.

Yuri · 16 February 2024

★★★★★ 5/5

Google

My partner and I are first time buyers and had registered as several estate agents. At Urban and Rural, Aidan was brilliant with helping us find a property, he was very keen to e-mail over properties and arrange viewings that best suited us. Aidan was very helpful when viewing these properties. Would highly recommend urban and rural when buying a property.

Becky · 25 October 2020

★★★★★ 5/5

Google

I recently had the pleasure of working with Elicia, and I cannot speak highly enough of her professionalism and expertise. From the moment I contacted Elicia she was responsive and attentive, taking the time to understand my needs and preferences. She quickly put together a list of properties that met my requirements.

Aaron · 25 October 2023

★★★★★ 5/5

Google

The team at Urban & Rural were great in helping us find a property, they went the extra mile when it came to sourcing something that met our needs. The property that we found was great and the move in process was smooth due to the proactive and responsiveness of the team. Would highly recommend working with them in property searches.

Hiren · 5 November 2024

★★★★★ 5/5

Google

We recently sold our property through the team at U&R Dunstable and we are glad we did. The team were brilliant and in particular Brad and Lilly. They managed to get us a good amount over asking price in our first weekend. Absolutely brilliant!! Thanks again guys.PositiveQuality, Professionalism, Value

Phil · 25 October 2021

★★★★★ 5/5

Trustpilot

URBAN AND RURAL LEAGRAVE

URBAN AND RURAL LEAGRAVE Dan provided 5 star service as did his staff. At every stage I was kept fully informed as how things were progressing ,phone calls,texts and emails were always responded to within an hour. From taking the photos and listing the property, it was sold and completed within 6 weeks. The very best service I have had. A big thank you to you all.

A · 29 May 2024

★★★★★ 5/5

Google

Not bought/sold a house for over 30 years so was careful who we picked to sell our house. Extremely pleased we picked Urban & Rural. Darren and his team were very professional, providing feedback after every viewing which was reassuring. We will use them again in the future without hesitation.PositiveResponsiveness, Quality, Professionalism, Value

Flapps100 · 25 October 2020

★★★★★ 1/5

Trustpilot

Liars. Other agent sold our house in days, after nearly half a year with this outfit.

Terrible agents, lied to my parents and delayed everything. Zero interested buyers. 2 weeks with another agent and successful with offer at full asking price. Avoid these liars, they’re out to exploit vulnerability and are not a well performing agency. Uncompetitive fees compared to competitors and 21 week contract so you’re stuck for almost half a year with these poor performers. - they claimed a £325k property was worth £370k which was a lie to get my retiring parents business. They had other properties similar to theirs on the market for far less so it was a lie and not a mistake. - within days they told my parents it was massively overpriced and they wanted it reduced by a huge amount, but my parents were locked in with these liars already. - the agents showing people round were like school kids, dim and unprofessional. Didn’t have any tricks of the trade, instead just turned up without keys etc because they can’t even do tasks that basic. Also parking in the property’s parking spot so the viewers had to park down the street which is just bizarrely poor. - the owner is one of the most boring and unprofessional people you’ll ever talk to. Dread talking to him as the call will last 20 minutes and his mono-tonal voice will just drone on and on about irrelevant waffle. - don’t expect any feedback whatsoever from viewings like you’d expect, you’ll have to chase it to get it. - don’t expect your viewings to be people that actually want to see your property, you’ll be #8 on the list of #15 properties their London buyer wants to see in a couple of hours. Extremely low quality leads. - don’t expect quality photos or descriptions, other agents have been extremely critical about how the property was marketed and have confirmed the valuation is a common lie tactic used by cowboys who can’t get business organically. - don’t expect any guidance on how to market the property, as you can see from their listings they have very little skill in this department. Be extremely sceptical of their positive reviews which mostly come from new Google accounts and are a hallmark of a business that enjoys fantasising and reviewing themselves to hide the clearly genuine reviews. They lied to my parents through their teeth to get their business and then tied them into an extremely long contract of 21 weeks - yes, nearly half a year stuck with them. Within a few days of marketing it was clear these agents are liars as they had similar properties advertised at around £20-30,000 less. Sure enough within a week they called my parents and said it was massively overpriced. They either lied or they’re incompetent at valuation, I’m certain is the former. When it became clear that this property wasn’t going to sell instantly the agents lost interest and left my parents stuck in a contract with this inept agency, pushing their retirement plans back by at least half a year. The viewings they did achieve were not for the property, rather the agent ushering people through the door when viewing nearby properties, clearly employing the tactic of “if we get them a viewer a week they’ll be quiet”. The owner/lead agent/whatever he wants to call himself has the personal skills of a brick, with everyone regretting his calls because he chats for ages and ages just waffling pure rubbish. It’s clear the man has no interpersonal skills and by extension is likely a very poor salesman, you shouldn’t have to dread a call from these people and clear 15 minutes in your diary in which you’ll essentially be none the wiser (just half deaf) once you put the phone down. Coming to the end of the contract my parents were totally ignored by the agent and haven’t received any acknowledgement of the end, it’s clear this agent is very bitter, unprofessional and child-like which would make sense given the description of him. The other agents that have since been round are shocked at how poor they’ve been, they’ve been critical of everything from the poor quality of the photos, description, viewing and of course the initial valuation which was just a lie to get business.

AndrewG · 22 June 2023

★★★★★ 1/5

Trustpilot

Salesmen lie, have no experience and are extremely unskilled

Avoid these liars, they’re out to exploit vulnerability and are not a well performing agency. Uncompetitive fees compared to competitors and 21 week contract so you’re stuck for almost half a year with these poor performers.A quick summary would be as follows, detailed summary afterwards:- they claimed a £325k property was worth £370k which was a lie to get my retiring parents business. They had other properties similar to theirs on the market for far less so it was a lie and not a mistake. - within days they told my parents it was massively overpriced and they wanted it reduced by a huge amount, but my parents were locked in with these liars already.- the agents showing people round were like school kids, dim and unprofessional. Didn’t have any tricks of the trade, instead just turned up without keys etc because they can’t even do tasks that basic. Also parking in the property’s parking spot so the viewers had to park down the street which is just bizarrely poor. - the owner is one of the most boring and unprofessional people you’ll ever talk to. Dread talking to him as the call will last 20 minutes and his mono-tonal voice will just drone on and on about irrelevant waffle. - don’t expect any feedback whatsoever from viewings like you’d expect, you’ll have to chase it to get it.- don’t expect your viewings to be people that actually want to see your property, you’ll be #8 on the list of #15 properties their London buyer wants to see in a couple of hours. Extremely low quality leads. - don’t expect quality photos or descriptions, other agents have been extremely critical about how the property was marketed and have confirmed the valuation is a common lie tactic used by cowboys who can’t get business organically.- don’t expect any guidance on how to market the property, as you can see from their listings they have very little skill in this department.Be extremely sceptical of their positive reviews which mostly come from new accounts and are a hallmark of a business that enjoys fantasising and reviewing themselves to hide the clearly genuine reviews. As usual the reviews from genuine accounts with lots of activity are the most damning.They lied to my parents through their teeth to get their business and then tied them into an extremely long contract of 21 weeks - yes, nearly half a year stuck with them. Within a few days of marketing it was clear these agents are liars as they had similar properties advertised at around £20-30,000 less. Sure enough within a week they called my parents and said it was massively overpriced. They either lied or they’re incompetent at valuation, I’m certain is the former.When it became clear that this property wasn’t going to sell instantly the agents lost interest and left my parents stuck in a contract with this inept agency, pushing their retirement plans back by at least half a year. The viewings they did achieve were not for the property, rather the agent ushering people through the door when viewing nearby properties, clearly employing the tactic of “if we get them a viewer a week they’ll be quiet”.The owner/lead agent/whatever he wants to call himself has the personal skills of a brick, with everyone regretting his calls because he chats for ages and ages just waffling pure rubbish. It’s clear the man has no interpersonal skills and by extension is likely a very poor salesman, you shouldn’t have to dread a call from these people and clear 15 minutes in your diary in which you’ll essentially be none the wiser (just half deaf) once you put the phone down.Coming to the end of the contract my parents were totally ignored by the agent and haven’t received any acknowledgement of the end, it’s clear this agent is very bitter, unprofessional and child-like which would make sense given the description of him.Do not use this agent if you want a serious, professional and reliable service - the other agents that have since been round are shocked at how poor they’ve been, they’ve been critical of everything from the poor quality of the photos, description, viewing and of course the initial valuation which was just a lie to get business.

AndrewG · 29 April 2023

★★★★★ 5/5

Google

We had a good experience viewing with Urban and Rural Dunstable and with Elicia. She was very polite and took her time with us which is nice compared to a lot of other agents we have viewed with in the area!

Ethan · 25 October 2023

★★★★★ 1/5

Trustpilot

Leaks, damp, mould

Currently sat in a property owned and rented out by the Stopsley branch, with water pouring in to an already damp and mouldy living room. Constant leaks, damp and mould issues every month that I have lived here. Owner harrassed me by phone to the extent I have had to insist on written correspondence. When I report further leaks and water pouring in, soaking the carpet, walls, curtains & my furniture, the owner simply tells me -"if you are so unhappy I am happy for you to break the contract and move out at the end of the month to end all of this." I think any tenant paying almost £1000 a month for a property riddled with leaks and issues would be unhappy. Especially when said tenant has a 5 month old baby who is continuously getting sick from the cold and damp. The latest leak was reported in February. We are now in April and the repairs have still not been carried out & rather than deal with it, I am pushed to end the tenancy early despite me being on maternity leave & pay. Incredibly disappointed and exhausted by the treatment and lack of care received. Would not reccomend renting a property from this branch, especially if the owner - Neil McGregor is also the landlord.

Yasemin · 12 April 2023

★★★★★ 5/5

Google

Recived high standard service from the start to finish. They sold my house to the first viewer. Highly recommended 😊 …

Anna · 26 October 2025

★★★★★ 5/5

Google

We have had very professional and friendly service selling our property with Urban & Rural, Dunstable. Brad had our property on the market within hours of his visit. He set up a WhatsApp group with him and his colleagues to arrange viewings and then called us to discuss feedback and offers. Amanda saw us through the sales progession and was on hand with reassurance when needed. I would definitely use Urban & Rural again and trust anyone using them would have the same great experience.

Sheree · 25 October 2022

★★★★★ 5/5

Google

Hi I would just like to say that I found all staff at the Urban x Rural agency in Dunstable to be very pleasant and very helpful and I would definitely use them again if the need arises, so the Very Best of Wishes and Thankyou, Noreen

Noreen · 3 October 2024

★★★★★ 5/5

Google

Spoke to Brad about some possible letting opportunities and found him very easy and professional to deal with and he provided me some excellent and helpful advice.PositiveResponsiveness, Professionalism

Dave · 25 October 2022

★★★★★ 2/5

Trustpilot

Experience of a tenant with Urban & Rural

As a tenant we found Urban & Rural to be no more than a post box to the landlord of the property.When we vacated the property Urban & Rural had lost our initial conditions survey and itinerary, a sign of a business without any of kind process.The service we received felt more like a messaging service from our landlord than a business with any kind of procedure for managing tenant landlord relationships.Our tenancy ended 11 weeks to the day of writing, Urban & Rural to date have not been able to manage the return of our deposit payment.Unfortunately tenants do not have a choice in who manages the property they rent. With Urban & Rural just ensure you’re expectations in terms of support with even minor challenges are not to high.

Paul · 6 May 2022

★★★★★ 5/5

Trustpilot

Great service

Great service. Steven and Jonathan were fast at responding to us with all the questions we had along the way. Our house buying process went very smoothly. Steven kept me informed along the way and put us at ease.

Kabol · 7 February 2021

★★★★★ 5/5

Facebook

Excellent service from beginning to end. We were selling on behalf of my Mum who has dementia. This caused quite a few challenges. Tony was patient, understanding and sensitive. Also Tony recommend a solicitor who was brilliant. A big thank you to all of the team.

Anita · 5 September 2017

★★★★★ 5/5

Google

Darren and the team were brilliant throughout the selling process of my property. Highly recommended

Ben · 25 October 2023

★★★★★ 5/5

Google

Darren, Brad and Lily at Urban & Rural Dunstable were very professional. They answered all our questions and frankly, made our sale very easy. Thank you all for all your work.PositiveResponsiveness, Quality, Professionalism, Value

Andy · 25 October 2021

★★★★★ 5/5

Google

Very good experience with the sale. lesley and all at Urban and Rural very very helpful and professional throughout the process.

Dennis · 27 April 2024

★★★★★ 5/5

Google

As soon as we engaged urban and rural, our house went under offer by another agent. If they had a chance, they would have done excellent job for sure. I would highly recommend these guys for their efficient and seamless services. It felt like we were in hands of a family estate agents who treated the house marketing promptly and systematically. These guys will go far for sure. Wishing them the very best.

Mona · 25 October 2022

★★★★★ 5/5

Google

Urban and Rural were absolutely brilliant with the sale of my house. Professional and friendly, they updated me with every step and informed me of every viewing and comment. Darren and Samantha were brilliant and I cannot thank them enough.

Andrea · 26 October 2019