Oakwood Homes Margate reviews in Cecil Square

★★★★★ 5/5

Google

As first time buyers we were a little nervous starting the search process, but the team at Oakwood Homes made us feel like valued customers with no question too small or silly. It turned out that Oakwood Homes were the only estate agents we’d end up dealing with as after our first viewing our offer was accepted, and I’m so glad that ended up being the case. They kept us up to date throughout the process and were quick to respond to any questions we had. All in all a great experience for our first buy!

Vicky · 12 July 2023

★★★★★ 5/5

Google

Really professional company who really do go above and beyond to help you find a new home. Lovely staff members especially Alex and Jessye, 10/10, it's lovely to go through a company whose employees are truly passionate about what they do.

Jessica · 9 September 2022

★★★★★ 5/5

Google

Alex was really accommodating to our needs. He was professional, polite and always followed up on any questions. He went the extra mile to keep in contact so we felt we wasn’t being forgotten about.

Emily · 8 March 2023

★★★★★ 5/5

Google

We have recently bought our new home via Oakwoods. From start to finish everything has been very well organised by the team under Adam's leadership. From viewing the property to the final purchase everything went smoothly. We were pleasantly surprised by how fast things went along and without any fuss. A great experience and a big thank you to everyone involved.

Richard · 28 July 2024

★★★★★ 5/5

Google

I have dealt with numerous staff at Oakwoods and the over riding feeling I get is that they genuinely care about you and your business. I only have one property managed by them but I am made to feel important and any issues with the property/tenant are dealt with promptly and efficiently. I feel very relaxed knowing they are across what can often be the complex world of letting out a property. Peace of mind is worth an awful lot.

Glyn · 7 April 2023

★★★★★ 5/5

Google

My experience of Oakwood Homes has been extremely positive. As a landlord, they provided a realistic and achievable rental figure and have found excellent tenants. The team at Oakwood Homes set it apart from other agencies, they are all enthusiastic and trustworthy, without being pushy. Thank you Stacy and team!

Louisa · 6 July 2020

★★★★★ 5/5

Google

Oakwood Homes have been letting and managing my properties for over a year and throughout this time, they have always been efficient, proactive and professional. Taking them on as letting and managing agents is the best decision I have made and they have completely taken the stress out of managing my property portfolio. I can ring them up at practically any time and there is always someone to help, not only with properties they manage, but also with new ventures. I would highly recommend them to any landlord.

Anna · 8 March 2023

★★★★★ 5/5

Google

Adam, Craig and Suzanne at the Margate branch have been outstanding in their selling of mums house. They were very understanding as this sale was after mum passed away and the whole process from start to finish has been great. We have been kept informed and up to date every step of the way. 9 weeks and 2 days from acceptance of offer to completion! Great job Oakwood Margate.

Sara · 11 December 2023

★★★★★ 5/5

Google

From the moment I met Oakwood (nee Appleton) property manager Diane Solly I knew I was in good hands. Diane, and indeed everyone I've spoken to at Oakwood Homes, has always been helpful and considerate, dealing promptly and efficiently with any issues regarding the property. I've always been happy to recommend Oakwood Homes as letting agents to any friends in the area.

Howard · 29 April 2024

★★★★★ 5/5

Google

I used the services of Oakwood Homes (both sales and lettings) between 2020 and 2024. The high service level and consistency in their client care is exemplary. During this time and throughout any procedure they have proved themselves to be effective communicators in the effective delivery of their service.

Lisa · 25 November 2024

★★★★★ 5/5

Google

Oakwoods have managed the letting of this property for many years now. Always fast efficient and responsive they have consistently taken the stress out of being a landlord for me. I have rented properties out for over 20 years and can honestly say that Oakwoods and the staff they have there have been outstanding in every respect.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 29 May 2024

★★★★★ 5/5

Google

Im really happy how quickly i could get incontact with oakwood and how fast they acted if there was something wrong and how informative and relaxed they were it was out first flat and they really understood that and helped us allot also when we were looking for a flat and moving they really helped allot and gave us lots of flats to look at and viewings were booked quickly

Tom · 17 September 2023

★★★★★ 5/5

Google

Truly the best experience my fiancé and I have had when moving home. - Exceptionally swift and cordial communication from all team members who have dealt with our case. - Clear direction on what is required from us to proceed on each step of the process, which is hugely appreciated as things can get complex at times. - I'm sure I would have more to write, but the time taken from my initial phone call to reaching 'Let Agreed' has only been 4-5 days - which is a testament in itself to how efficient Oakwood Homes operates.

Robin · 8 November 2022

★★★★★ 5/5

Google

We have been so pleased of the whole process from Oakwood Homes, from start to finish. They have been very efficient, organised and all the staff have great personalities. A special thank you to Kate, who has been absolutely fantastic!!PositiveProfessionalism

Maxine · 28 August 2021

★★★★★ 5/5

Google

Sold the house two days after it went on the market for very close to the asking price and we were VERY happy with the price. Quick processing spurred on by Darren and Amie who were fantastic all the way through. I highly recommend this estate agent to anyone who wants an honest, hard working estate agent who take the hassle out of selling a property. They respond quickly and make you feel that you are always at the top of their priority list.

Trish · 9 September 2022

★★★★★ 1/5

Google

The tenancy team are very unhelpful and rude. A tenant for three years, had my property manager changed with no notice whatsoever only found out once they had left. Then had multiple rude encounters with my new property manager. Even after leaving simple phone calls were answered rudely and incredibly unprofessional especially as the new property manager is someone we never even met. No care whatever upon leaving. No follow ups given and no phone call to check the progress of our move and our needs (ie cleaners gardeners etc). Not present when handing keys back and when calling to arrange collection of post the property manager was extremely rude and dismissive as though we were no longer her issue. Told post was re diverted to new address, yet when calling to check the status of that it had been returned to sender. We were blamed for poor the work by their own workmen during our tenancy and we’re also initially billed for one sock being left in the property upon end of tenancy. Huge lack of communication with staff and lack of interest in the people paying for their services. Wouldn’t return under any circumstance #jokewoodNegativeResponsiveness, Quality, Professionalism, Value

E · 28 August 2022

★★★★★ 5/5

Google

The team at Oakwood Homes are very friendly and professional at the same time. I have been a tenant with them for about a year or so, and in that time they have ensured that my requests have been fulfilled. Recently had carpets fitted to the property and received an excellent service. I have reported issues i.e. tap replacement and this was replaced within an appropriate time scale. Communication with Oakwood is excellent and I am confident that this will continue as long as I remain a tenant with them.PositiveResponsiveness, Professionalism

Julie · 28 August 2022

★★★★★ 5/5

Google

The entire staff were amazing however Alexander Baker was very awesome. I mean he gave all the information needed in a simple and quite understanding manner.

ANULIKA · 8 March 2023

★★★★★ 5/5

Google

Daisy was so incredibly helpful from start to finish, she was extremely quick at all correspondence. I was explained all the deposits and updated every step of the way and was overall very pleased with my experience!PositiveResponsiveness, Professionalism

Elise · 28 August 2021

★★★★★ 5/5

Google

Oakwood homes situated in Margate, kent. My Journey with Oakwood homes is just beginning, with renting a lovely place with them, I feel welcomed, listened too, I felt that the customer service is brilliant, very understanding, simple and easy to talk to, I would like to especially give a delightful Recognition to their colleagues Tobias and Madeline, they made my experience with them warming and stress free, if you’re looking at moving or buying with Oakwood homes Margate you’ve definitely made a good choice.

Layla · 6 July 2022

★★★★★ 4/5

Google

I think the agents themselves are great, friendly, hardworking. However the process which I would assume top management has created is not good. Livestream viewings of properties happen during working hours, or just before 5pm on a Saturday so I couldn't call after that particular viewing due to the office closing and then being full on at work come Monday. Luckily my mum was able to call and offer on a property for me, but if she was not available it would have been a real problem. I think this could be an unfair issue for many working tenants, and perhaps this current process needs to be reconsidered. Can there not simply be an online application that tenants fill in and then the agency gets back to them if the landlord wants to accept them?? I don't have time to be taking out half an hour at a time several times a week at the moment *during the working day* for livestreams and multiple phone calls. Like I've said, this is not a reflection on the staff themselves as they have been fab.

E · 6 July 2022

★★★★★ 1/5

Google

The tenancy team are very unhelpful and rude. A tenant for three years, had my property manager changed with no notice whatsoever only found out once they had left. Then had multiple rude encounters with my new property manager. Even after leaving simple phone calls were answered rudely and incredibly unprofessional especially as the new property manager is someone we never even met. No care whatever upon leaving. No follow ups given and no phone call to check the progress of our move and our needs (ie cleaners gardeners etc). Not present when handing keys back and when calling to arrange collection of post the property manager was extremely rude and dismissive as though we were no longer her issue. Told post was re diverted to new address, yet when calling to check the status of that it had been returned to sender. We were blamed for poor the work by their own workmen during our tenancy and we’re also initially billed for one sock being left in the property upon end of tenancy. Huge lack of communication with staff and lack of interest in the people paying for their services. Wouldn’t return under any circumstance #jokewood

Evie · 6 July 2022

★★★★★ 5/5

Google

I've been a tenant with Oakwood for some time now, and every interaction with them is a pleasure. In my area, you hear constant horror stories about every other letting agency but any time I have needed anything, Oakwood has been there to sort it out immediately and with zero fuss. Absolutely fantastic agency with stellar customer service focus and brilliant, friendly staff. I'd recommend anyone to rent from them over any of the competition.

Michael · 9 January 2023

★★★★★ 5/5

Google

As a buyer my experience was over all really good. I wouldn’t hesitate to recommend Oakwood Homes and their employees. Buying a home is always stressful, and during covid unbelievably so. My first contact was honest and reliable, and kept her word. The agent that showed me around the home was also very helpful and honest. The progression agent turned out to be the most communicative and helpful person to push the sale through to completionPositiveResponsiveness, Quality, Professionalism

Sarah · 28 August 2022