Every review we hold for the Cecil Square office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOakwood Homes have been amazing. Hayley in the Birchington office originally dealt with us when viewing a property, and was really helpful and honest. She then put us in touch with Darren from the Margate office to help sell our property. As soon as we met him we were confident with putting our property on the market with him, and 2 weeks later, following a large number of viewings, we accepted an offer on it. We can't thank the Oakwood team enough for how efficient they've been and how easy they were to get hold of (Darren even replying to several emails out of hours and helping us along the way)
Thanks guys,
Josh · 6 July 2020
Agent replied · 6 July 2023
Thanks for your feedback Josh and thank you for your business. Hope your future plans all go well.
★★★★★ 5/5
GoogleWe received great service when looking to rent a property...I was amazed at how hard the staff work to help you. The staff were in constant communication with us, never left us wondering and were a great help with explaining the steps and everything included as this was our first time going through an estate agents due to poor service many years ago with a different agency.
Kate, Lorraine and Nicky are particularly fantastic a real credit to the company.
Duane · 6 July 2020
Agent replied · 6 July 2023
Thanks so much for your comments Duane it is really appreciated. Well done team!
★★★★★ 5/5
GoogleOakwood Homes have been very helpful and speedy with communication. It's taken less than a week to find us the the perfect home to rent and secure the holding of the property. Other letting agents haven't even got back to me in the time it's taken for Oakwood to find me a property and almost complete the process.
Rosa · 23 July 2023
Agent replied · 26 July 2023
So pleased we could help Rosa. Thanks for your review - every happiness in your new home 🙏 …
★★★★★ 5/5
GoogleOakwood in Margate give brilliant service especially Alex and Amy both very plesent and helpfull. best estate agent I've ever dealt with .many thanks Linda Hurst.PositiveProfessionalism
Linda · 28 August 2021
Agent replied · 6 July 2023
Thanks Linda 🙏 …
★★★★★ 5/5
GoogleFrist class company with exaleant staff whould recomend them to anyone looking to buy or sale
Ian · 8 April 2026
★★★★★ 1/5
GoogleAs a tenant.. AVOID. The service was ok from the letting agents to begin with. 1st issue, they sell your data so you a bombared with nusinance calls, this is after we both opted OUT, with accounts opened up with new companies without autherization. The accounts department is stuck in the 80's, we had to wait for 5 days for a card payment to process, even once approved at a terminal, which suggests there is not faith in the banking system or do not know how to run their accounts department. To make matters worse, the advised me 4:30pm, the day before you move. Having had no emails from the them since paying the referencing fees, the call was anyones worst nightmare. The house was filthy, this was a shame as they had inspected in a the previous day. All in all just another dodgey company...
Anthony · 7 July 2019
Agent replied · 6 July 2023
We are very so sorry to hear that you are not satisfied with the service you have received from Oakwood homes, this is most unusual, so would like to address this with you personally; to make sure we have the correct tenant (as your name is not shown) please call 01843 222700 and ask for Teresa Dickinson, Lettings Director.
To put your mind at rest, all data is fully protected under GDPR. Tenants are always asked for consent to agree that their data may be released on completion to a third party utility provider to ensure they are receiving the most competitive quote on the market.
Our terms concerning payments are laid out to tenants once their offer has been accepted and unfortunately we are governed by the relevant banks/credit card companies as to their clearance time. Whilst it will show as an immediate debit to the client’s account these can be cancelled or ‘clawed back’ as payments, so it is due diligence on behalf of our Landlords that all card payments reach our account before we can commence a tenancy. We offer the option of bank transfer of funds for immediate payments where time is of the essence.
When a property is not fully managed by us, we have limited control of the level of cleanliness and can only make recommendations to the relevant Landlord.
Once again please accept our apologies if you have been unhappy with our service and we look forward to hearing from you so that the issues you have experienced may be addressed personally.
★★★★★ 5/5
GoogleWe had a really good and smooth buying experience with Craig from Oakwood Homes. I feel like he was calm and patient with us without adding the pressure that can sometimes be associated with other estate agents, while also being extremely informative if we had any questions. Would highly recommend Oakwood Homes.
Troy · 22 October 2023
Agent replied · 29 October 2023
Great to hear - thank you Troy 🙏 …
★★★★★ 5/5
GoogleWe were referred to this estate agents by a mutual friend. So, glad they did, the service we have experienced has been outstanding. We were given all the information we required and also given good advice. We would definitely pass on our recommendations to other people.
Sally · 29 February 2024
Agent replied · 27 August 2024
Rally great to hear Sally - thanks for all your business. 🙏 …
★★★★★ 5/5
GoogleVery Helpful, friendly, informative and responsive. So far very happy - I cant wait to move into my dream home. Thank you Alex & Kate.PositiveResponsiveness, Quality, Professionalism, Value
Molly · 25 October 2020
Agent replied · 6 July 2023
Thanks for your comments Molly. We hope your move all goes smoothly.
★★★★★ 5/5
GoogleI have been renting with Oakwood since April 2021 and they have been pretty responsive with repairs, always professional and friendly. Thanks Sarah!PositiveResponsiveness, Professionalism
G · 28 August 2021
Agent replied · 6 July 2023
🙏 …
★★★★★ 5/5
GoogleHelped find the right buyer and sell my flat so I could buy at the right price and the right time. Great communication and friendly and helpful through the whole process of selling and buying
Christian · 13 October 2025
★★★★★ 5/5
GoogleI had a great experience working with Oakwood Homes. They were very friendly, helpful and professional. They were always available to answer my questions and provide me with all the information I needed. They made me feel like I was their only client, even though I know they had many at the same time.
Natalija · 19 July 2023
Agent replied · 26 July 2023
Thank you Natalija hope all goes well for you 🙏 …
★★★★★ 5/5
GoogleThe lettings team at Oakwood Homes are excellent. They found a suitable tenant very quickly. They made the whole process of marketing, vetting, contracts etc very straight forward. They tailored their services to meet our needs and concerns, offering good advice and being professional throughout. We highly recommend them.
Brendan · 22 October 2023
Agent replied · 6 July 2023
Thank you for your business and comments Brendan 🙏 …
★★★★★ 5/5
GoogleI rang Oakwood from Rightmove and they were super friendly and welcoming they quickly got me a viewing really quick and after the viewing I said I wanted the property to rent and within two or three business working days they got back to me saying that I’ve been accepted really quick And efficient would recommend to anyone
Charlie · 6 February 2023
Agent replied · 6 July 2023
Really pleased all went well - thanks Charlie 🙏 …
★★★★★ 5/5
GoogleExcellent experience with oakwood homes, Amy Bolton was very helpful.
Zoe · 7 January 2023
Agent replied · 6 July 2023
Thanks Zoe 🙏 …
★★★★★ 5/5
GoogleOakwood Homes have been outstanding in finding us a perfect home to live in, and communicating with us regularly to ensure that the tenancy agreement documentation went through without a hitch. Tobias, Jesse and Alex in the Margate branch were very knowledgeable and professional. I would recommend Oakwood
Homes to everyone. Steve C.
Steve · 6 June 2023
Agent replied · 6 July 2023
Thanks for taking the time to review us Steve - so pleased all went well 🙏 …
★★★★★ 5/5
GoogleAlexander was fantastic my helpful. Very professional, and sought to our needs brilliantly.
CrazyWouldBeMe · 6 July 2022
Agent replied · 6 July 2023
Excellent! Thanks for your feedback 🙏
★★★★★ 5/5
GoogleAdam at Oakwoods has been really helpful and they seem genuinely interested in helping you to sell and buy.
Kate · 6 July 2021
Agent replied · 6 July 2023
Great to hear thanks Kate 🙏
★★★★★ 5/5
GoogleI find the Oakwood Home team extremely professional, helpful and go out of their way to ensure needs are met as seamlessly as possible. They are efficient and communicative and have been extremely supportive in recent times, beyond their remit. I will continue to always choose Oakwood Homes.
Lou · 23 August 2023
Agent replied · 28 August 2023
So good to read - thank you Lou 🙏 …
★★★★★ 5/5
GoogleCouldn’t recommend Ramsgate branch more. Kathy is excellent. Experienced and takes time to listen and is spot on. Thank you. Cathy and Chris B
Catherine · 7 July 2019
Agent replied · 6 July 2023
Thanks Catherine for your feedback!
★★★★★ 5/5
GoogleAlways keeping us posted so friendly! Can't thank these guys enough after struggling for 6 months to find a property these guys really made it happen.
Rachael · 3 October 2024
Agent replied · 24 October 2024
Thanks Rachel so pleased we could help. 🙏 …
★★★★★ 5/5
GoogleI was undecided as to the sale or letting my property, Thanks to Oakwood Homes expert knowledge of the local property market, my property was let within 72 hours of it being placed on the market. The staff at Oakwood Homes are so helpful and attentive, notably Steve Evans in sales and Lorraine Harris in the lettings departments. I will definitely use Oakwood Homes for my future property requirements.
Gary · 6 July 2020
Agent replied · 6 July 2023
Thanks Gary for your great feedback and valued business.
★★★★★ 5/5
GoogleReliable and friendly service. Definitely one of the better letting agents I have had dealings with. Amy is very helpful.
Guy · 6 July 2020
Agent replied · 6 July 2023
Thanks for your feedback Guy. Hope your move goes well.
★★★★★ 5/5
GoogleI have had Mel assisting me in finding somewhere to rent. She has been warm, friendly and efficient the entire time, she has put my mind at ease at what has the potential be an extremely stressful time. Top quality customer service.
Hannah · 5 November 2023
Agent replied · 26 November 2023
So pleased we have been able to help. Thanks for your review Hannah and good luck with your move 🙏 …
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