Every review we hold for the Caversham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent customer service and very helpful! I had trouble verifying my employment for referencing purposes as I work privately, which can be a problem for renting, however, they were extremely helpful and worked with the landlord to get everything passed quickly. They were all very good at keeping in touch with me through the week to let me know if there was any progress on the situation rather than leaving me wondering what to do! Would definitely recommend.
Hannah · 26 November 2018
Agent replied
Dear Hannah, thank you for the feedback and so pleased you in your new home
★★★★★ 5/5
GoogleBrilliant place and people - very friendly and masters in their field. Everything was explained to me thoroughly and I was completely put at ease. Definitely recommend NEA.
Adam · 26 November 2019
Agent replied
Thank you Adam, always a pleasure to work with your family
★★★★★ 5/5
GoogleCharlotte Ashley was so helpful during the time I rented my flat
Ghahreman · 9 November 2024
★★★★★ 1/5
GoogleNot happy at all with the letting side of things, a complete utter let down and waste of time!!!
UPDATE - YES I do know who you are and you do have me on your records so stop trying to turn a blind eye to your mistakes and start putting your customers first and stop letting people down!!! You haven't even bothered to apologise for your disgrace of a lettings agency!! AVOID THIS MUPPET SHOW!!!
Lola · 26 November 2019
Agent replied
Dear Lola Lilly, Once again we have no record of a Lola Lilly on our database, so rather difficult to apologise for something we have no knowledge of. We are Nicholas Estate Agents and NEA Lettings on Prospect Street in Caversham. Kindly review the information and please do contact us to discuss. Thank you
★★★★★ 5/5
GoogleMany thanks to Nicholas Estate agents for helping us find our next home. Gareth has been patient and proactive getting us to where we need to be. Fantastic service.
Leigh · 23 December 2023
★★★★★ 5/5
GoogleCharlotte was very professional and caring ,walked me through the entire agreement procedures seamlessly. She was well before the appointment schedule time and displayed wonderful attention to all my questions. I am happy to Rent this property.
Jeganathan · 30 May 2023
★★★★★ 5/5
GoogleNEA didn't manage our property directly, so I can't speak to that, however, my wife and I had a great experience with NEA after many years of agencies who were absolutely awful. Gareth, Roz and the rest of the team were incredibly nice and handled viewings with the pandemic in a very accommodating way and took our schedules into consideration. Thank you for being unique in the business of letting agents!
Keegan · 26 September 2020
Agent replied
Thank you for you kind comments, we wish you all the best in your new home
★★★★★ 5/5
GoogleLooking for a place to live is stressful, but I have to say, Charlotte has made a painful process so incredibly easy and straightforward. She has been nothing but wonderful and accommodating. Cannot recommend her enough!
Gabriela · 29 May 2024
Agent replied · 26 August 2024
Dear Gabriela,
Thank you for talking the time to write a few words. They are appreciated by all the team@NEA. Thank you an we hope you are happy in your new home.
Kind regards
The team@NEA
★★★★★ 5/5
GoogleCharlotte was quite responsive and helpful during our letting process.
Nana · 9 November 2024
★★★★★ 5/5
GoogleGreat service from Mark and team, they informed me throughout the sale and kept on top of the solicitors. Thoroughly recommend to sell a house.
Tim · 26 November 2019
Agent replied
Thank you Tim, a pleasure to work with you
★★★★★ 5/5
GoogleDhanvir and Marilyn were a great help and I'm so thankful.
Nick · 19 October 2024
★★★★★ 5/5
GoogleThank you so much to miss Charlotte Ashley. She is good work and Im happy I get the property from them. Again thank you to Charlotte Ashley.
Mariwan_ · 23 December 2023
★★★★★ 5/5
GoogleNEA was 1st real estate agency helped us for our rental house in RG4 during engagement of my family to UK. It was really great to work and collaborate with all individuals like Melvyn, Gareth, Roz, Mark and others. I feel their professional approach in every stage of progress. Looking forward to meet you again in future.. Thanks again..PositiveProfessionalism
Ilkay · 27 August 2022
Agent replied
Thank you IIkay for your kind review and we look forward to working with you in the future
★★★★★ 5/5
GoogleNEA were great to deal with when it came to the purchase of our home.
Our primary contact was Mark, who maintained contact throughout, updating us on the process and timelines.
The whole team were a delight to work with and very efficient from viewing to completion!
Thank you for all your help and great service!
Apeksha · 14 December 2022
Agent replied
Dear Apeksha, Thank you for your kind words. The team were delighted to find you a family home. We look forward to seeing you in Caversham.
Kind regards Mark & The team@NEA
★★★★★ 5/5
GoogleExcellent company from Start to finish, good local knowledge, friendly and professional, highly recommend Sara and her team to any potential Landlords or Tenants.
David · 26 November 2019
Agent replied
Thank you David
★★★★★ 5/5
GoogleI was very happy with the services I received from NEA. Charlotte was an amazing Agent, very warm presence, professional and welcoming. She was very accommodating and went above and beyond with ease.
Audrey · 30 May 2023
★★★★★ 5/5
GoogleMark and team, fantastic job, very committed, many thanks, Toby
Brigitte · 25 September 2024
★★★★★ 5/5
GoogleI was very impressed with Mark and Gareth at Nicholas Estate Agents the whole way through the process of selling our family home. Their very professional service from start to finish has been excellent and I was kept updated all the way through the process. I will definitely recommend them to others and would not hesitate in using them again.
Helen · 14 March 2022
Agent replied
Thank you Helen for your kind comments
★★★★★ 5/5
GoogleIm young and very awkward person but thanks to the wonderful team that as been patient and helped me through all the task , I'm really happy I had the opportunity to speak with them as I felt them very professional , friendly, patient and very disponibile to my necessity .
If I will move again I will first check them out because I'm sure to receive 5* service .
Giuseppe Florio
Voodoo · 26 November 2018
Agent replied
Dear Giuseppe, I'm so pleased to hear that the team could help you and best wishes for your move. Regards, Sara
★★★★★ 5/5
GoogleCharlotte Ashley is a superstar - both helpful, honest and knowledgeable. Exactly what I needed for my search. Will be back and will recommend!
Gus · 23 December 2023
★★★★★ 4/5
GoogleProfessional letting agent, kept us up to date with communication. Jess Glynn was a superstar when managing our tenancy termination. Arranging viewings around when it was convenient and keeping us updated.
Caroline · 29 June 2023
★★★★★ 5/5
GoogleThey give great clients services
Toxic · 30 March 2026
★★★★★ 5/5
GoogleCharlotte supported our lettings process. She was responsive, kind and helpful. She made the process very smooth. Thank you Charlotte!
SINAN · 23 December 2023
★★★★★ 5/5
GoogleI had a fantastic experience with nea. Our agent was Jess Glynn Marla and she’s was so helpful and friendly and helped so much with all the queries we had even if we don’t get the property I’ve taken away a lot. Thankyou so much
Sean · 30 April 2023
Agent replied · 29 July 2023
Dear Sean,
Thank you for your kind words. We very much tpo be able to help you move.
Kind regards all the team@NEA
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