Every review we hold for the Caversham office, from every platform, shown as written. First names only.
★★★★★ 5/5
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Ronald · 20 January 2021
Agent replied
Dear Mr Omindi,
Thank you for your kind review, however we are an estate agent selling and letting properties in Reading, UK.
★★★★★ 1/5
FacebookAVOID AT ALL COSTS. Nea have specifically written clauses into their contracts to maximise the amount you have to pay at the end of your tenancy. I received calls every couple of month saying I had not paid rent when I had, which then turned out to be a problem with their billing system. At the end they say you have to give notice from payment date, not from when you tell them. I essentially ended up paying for almost 2 months, even when I was not at the property. Keep a record of everything if you have no choice but to deal with them, as they will 100% try to squeeze extra money out of you. The staff will act as though you are always in the wrong and are very arrogant.
Jordan · 25 December 2020
Agent replied
Jordan, we thank you for your review but are disappointed with your negative response as we feel that your comments are not reflective of the truth. As you are aware, we have as mentioned several times to you via email and phone, notice given to vacate…See more
★★★★★ 1/5
GoogleAVOID AT ALL COSTS. Nea have specifically written clauses into their contracts to maximise the amount you have to pay at the end of your tenancy. I received calls every couple of month saying I had not paid rent when I had, which then turned out to be a problem with their billing system. At the end they say you have to give notice from payment date, not from when you tell them. I essentially ended up paying for almost 2 months, even when I was not at the property. Keep a record of everything if you have no choice but to deal with them, as they will 100% try to squeeze extra money out of you. The staff will act as though you are always in the wrong and are very arrogant.
Jordan · 25 December 2020
Agent replied
We thank you for your review but are disappointed with your negative response as we feel that your comments are not reflective of the truth. As you are aware, we have as mentioned several times to you via email and phone, notice given to vacate a property must be given in line with your rent due date. This is a term set out in your tenancy agreement that you signed when you moved into the property. Furthermore, we were able to let the property before your contractual end date and by way of mutual agreement, released you 12 days early. In your final email to us, you agreed to all damages and rent charges, adding that "Meanwhile I will be posting negative reviews of NEA basically everywhere I can as you have intentionally written in the notice period to maximise earnings". As stated above, this is a clause set out in the tenancy agreements in relation to how notice to vacate should be served and not something we have made up. We are disappointed that you have put such a negative review when we have tried to help you by letting the property and thereby ending your tenancy early.
★★★★★ 5/5
GoogleI have got a lovely place to live which I like a lot, Thanks to Charlotte.
Thanks a lot Charlotte
Shazia · 9 November 2024
★★★★★ 5/5
GoogleAfter sending my viewing request, Charlotte called and emailed me the following day to arrange the viewing quickly. During my visit, she was very professional and explained everything in detail. Charlotte even did a follow-up call and shared more options for my room hunting with me.
I greatly appreciated all her hard work.
Erica · 23 December 2023
Agent replied · 21 March 2024
Dear Erica,
Thank you for your kind words. The team@NEA do strive to deliver their best.
Kind regards from the team@NEA
★★★★★ 5/5
GoogleWe have not had a chance to rent a house with NEA, but our experience with them was great! Gareth was very helpful and courteous, and would keep us updated all times. I really recommend them.
Milena · 26 November 2018
Agent replied
Thank you for your kind review Ms Di Rago
★★★★★ 5/5
GoogleDealing with Ashley has always been and will continue to be a complete pleasure. He is always able to help us out and is incredibly responsive and goes out of his way without fail.
Thank you for the efforts you've put in, with our time as tenants, with NEA. Will look to make sure that the next house we rent has Ashley looking after it.
Will · 14 December 2022
Agent replied
Dear Will,
Thank you for your kind words. They are very much appreciated and its great to hear the work that is put in by Ashley is appreciated. We look forward to working with you in the future.
★★★★★ 5/5
GoogleTo the Team at NEA,
I just wanted to take the time to thank you all for getting my partner and I into our wonderful new home. From the very first phone call letting us know about the house to handing over the keys, each and every member of staff has been friendly, professional, and a pleasure to speak with.
My partner and I have talked about our own home for some time, and the fact we were able to move in before all the lockdowns and quarantine started is such a blessing and we can’t believe how lucky we’ve been with the timing of it all.
I can’t thank you enough for all of your assistance and look forward to the next year (or more!) in our beautiful new home.
Samantha · 29 April 2020
Agent replied
Dear Samantha, Thank you I trust you are happy in your new home.
★★★★★ 5/5
GoogleI felt I just had to write about Emma. We found her a delightful and helpful young lady not only to ourselves but to the purchaser. She took time to show the clients around our home never rushing them, pointing out the best features of our home and giving them ideas to make the most of our house by suggesting how they may like to change or use certain rooms and their adaptability. I can honestly say in all the 7 moves we have had over the years I have never found such a dedicated Estate Agent who has brought nothing but calm and ease at what is known as a stressful time.
Chris · 30 January 2020
Agent replied
Thank you Mr Pratt, I trust you and your wife and happy in your new home
★★★★★ 5/5
GoogleGareth and Roz were a pleasure to deal with throughout the letting process. They were helpful and gave great advice about the area. We recommend NEA Lettings highly to anyone moving to Reading/Caversham.
Amanda · 30 July 2019
Agent replied · 29 July 2023
Thank you Amanda, we trust you are happy in your new home
★★★★★ 1/5
GoogleI just want to say what terrible service we had from Emma, me and my girlfriend wanted to buy a property and we really liked it but there was a sycamore tree right by the house and we were worried about that spreading under the house. So we asked Emma to find out and at first she was like " oh it will proably be fine" and we told her how bad these trees can go you need to find out for us who owns if we can remove it etc because we need to conisder that before buying and she could not be bothered! She said she will, she sent me an email asking my thoughts about the house and i said well i want to find out about the tree did you manage to find if we can remove it, she never replied another day later she sent same email and I sent same reply and she did not reply and then she sent 3rd email asking what my thoughts were and i gave up in the end. If your sales staff cant be bothered to find out imporant information you wont get a sale! Shame because I did like the house but not going to buy without finding that imporant information out. Also she kept telling us she didnt have much time as she had to do another viewing somewhere else, well sorry but I am not buying a loaf of bread I want to spend time looking at a house before making a big commitment to somewhere.
I overslept?! What kinda rubbish is that? Is that what you got told? I got stuck in traffic, such a load of rubbish you mention, also I was working on both days you tried ringing so i could not answer my phone and I asked clearly in the email my concerns and weather or not you found out any information about the tree. When I got reply never mentioend anything about it and just asked me to ring the office, and never replied to my question which was the most imporant question of them all. The second viewing we were only there for 5 minutes and was already been told had another viewing to get to so we defiantly did not get half an hour to see the house.
Philip · 26 November 2019
Agent replied
Dear Philip,
We are so sorry that you feel you had a terrible service. From checking our records I would like to remind you that you overslept and were late to our first viewing, hence Emma did carry out the viewing but had to go onto her other viewing. We do like to be on time for our appointments. The 2nd viewing was a 30 minute appointment. The tree you mention was outside the boundary of the property and therefore as discussed at the time we were not aware whose responsibility it was. Emma did follow up with two telephone call and two emails, requesting you contact the office, but the calls/emails were not returned. We are sorry you were unhappy with the service and have tried to call you to discuss this. Please do call us to discuss further.
Regards, Sara
★★★★★ 5/5
GoogleI cannot thank NEA enough for their professionalism, dedication, and expertise in selling us our dream house. From the initial meeting to completion, they guided us every step of the way and made the entire process seamless. We are beyond grateful for their exceptional service. Highly recommend!
Sandeep · 29 February 2024
Agent replied · 21 March 2024
Dear Sandeep,
Thank you very much for those kind words.
All the team@NEA do strive to do their best and we wish you all the best in your new home.
Kind regards all the team@NEA
★★★★★ 5/5
GoogleGareth and Roz were a pleasure to deal with throughout the letting process. They were helpful and gave great advice about the area. We recommend NEA Lettings highly to anyone moving to Reading/Caversham.
Amanda · 26 November 2018
Agent replied
Thank you Amanda, we trust you are happy in your new home
★★★★★ 5/5
GoogleThank you so much for your services, always helpful and only one call away to answer all of my questions. Want to say special thank you to Charlotte, she did an amazing job
Anastasia · 23 December 2023
★★★★★ 5/5
GoogleCan't thank NEA Lettings enough an absolutely superb service. After many years of dealing with different agents it is incredibley refreshing to find an agent who cares and delivers an excellent service every time!
Darren · 25 September 2024
Agent replied · 9 December 2024
Dear Darren,
Thank you for your kind words.
They are very much appreciated by all the team @NEA
★★★★★ 5/5
GoogleI received a wonderful customer service from NEA Lettings and in particular from Gareth Walsh of Reading Branch. He took our renting process seriously, has always been constructive and put all efforts to complete it as quickly as possible. Morevoer, I would also have to mention Abby of NEA Reading as well as she is also quite friendly, responsive and quick which you may not find easily from of other letting agency reps. I recommend them definitely.
A.Gökhan · 29 February 2020
Agent replied
Thank you Gokhan for your kind comments, the team at NEA are delighted
★★★★★ 5/5
GoogleVery friendly team at NEA Caversham. Good communication over phone and email, and when I had to go into the office to collect keys the team were very friendly (noting my Welsh accent and wishing me a happy St David's day, as well as sharing a Welsh cake with me!!). Estate agents can have a reputation for being a bit soulless, but NEA very helpful and friendly from the outset.PositiveQuality, Professionalism
Grant · 27 August 2021
Agent replied
Thank you Grant, we hope you are happy in your lovely new home and pob lwc!!
★★★★★ 5/5
GoogleI recently had the pleasure of viewing a property with Nicholas Estate Agents & NEA Lettings, and I must say it was a delightful experience from start to finish. What made the process particularly enjoyable was the outstanding assistance provided by Charlotte, one of their dedicated team members.
Volodymyr · 9 December 2023
Agent replied · 30 December 2023
Dear Volodymyr,
Thank you for the kind words.
We hope that you will be very happy in your new home.
Thank you again from all the team@NEA
★★★★★ 2/5
GoogleThey are very good when it comes to trying to get in contact and sort stuff around the house, but they aren't very good on a personal level. When I first viewed the property they told me all bills (including tv licence) was included and when I moved in I found out I had to pay for tv licence myself! They didn't even bother correcting their error, just waited for me to figure it out and email them! Also on every inspection I had a review that I take a good care of the room, yet when I moved out and left a little bit of dust behind the bed (needs hoovering that would take a second), they charged me for it and didn't care about how I took care of the place. All together they are good to get replies, but all they care about is money.
Marta · 26 November 2017
Agent replied
Dear Marta,
The advert for your property clearly states that a TV license is not included. You were charged £15 to clean the areas missed as per your check out report, I don't believe you will find another company that will find someone to go out just for one hour. We care about the quality of our properties and have to ensure properties are in good order for incoming tenants.
Regards, Sara
★★★★★ 5/5
GoogleThe staff at NEA estate agents are very professional and polite, especially Emma who went an extra mile to help us buy the right property. We would definitely recommend NEA estate agents.
Mustafa · 26 November 2017
Agent replied
Thank you for your comments
★★★★★ 5/5
GoogleHad the wonderful pleasure of being shown a property by Jess. Her swift readiness, property understanding and bubbly personality are second to none. This was a smooth simple process from viewing to completing the lease.
The professionalism of NEA letting a team is incredible. I highly recommend for anyone looking for lettings or sales.
Martin · 29 June 2023
Agent replied · 29 July 2023
Dear Martin,
Thank you for your kind words. We wish you a happy stay in your new home.
Kind regards all the team@NEA
★★★★★ 5/5
GoogleWhat an absolute delight to get such a friendly, professional actual person on the other end of the line, with such a good knowledge of the area! Gareth thanks for going out of your way to help. One gets the immediate feeling that letting through your lovely, small, family run company would ensure great continuing care going forward. Highly recommended!
Juanita · 14 December 2022
Agent replied
Dear Juanita,
Thank you for your kind words. Gareth and the team @NEA do their best and you have made Gareth smile!!
Thank you from all the team@NEA.
★★★★★ 5/5
GoogleI can't recommend NEA enough. They went above & beyond through some very challenging circumstances whilst trying to sell my family home. Mark & Gareth communicated with compassion & empathy & I wouldn't hesitate to use them again. Grateful thanks to all at NEA.
Alex · 20 February 2024
Agent replied · 21 March 2024
Dear Alex,
Thank you for those kind words. They are very much appreciated by all at the NEA team. We do very much wish you all the best for the future.
Kind regards
The team@NEA
★★★★★ 5/5
GoogleThe team at NEA have always been very professional and a pleasure to work with. We recently used NEA to sell one of our Reading properties. They were able to very quickly secure a successful buyer and manage the sale to completion. I highly recommend NEA to any one looking for competent professional local agent to either manage, sell or find them a property in Reading.
Bruce · 14 March 2022
Agent replied
Dear Bruce, Thank you for your kind words, its a pleasure working with you also. Regards Mark & the team.
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