Avant Homes North East Catterick reviews

★★★★★ 1/5

Trustpilot

Houses are built by cowboys

Houses are built by cowboys, appalling customer services, houses falling apart on the development.Some of my problems are the french doors not fitted correctly, had a leak thats ruined my kitchen roof due to the leak from the bathroom, i already have black mold which has covered the flooring in the upper bathroom and ruined all the sideboards, grass in the garden is all water logged and uneven, heating and insulation is appalling and is constantly freezing and draughts from all windows and doors. Had issues with flooring in bathrooms and kitchen.(most people have had these or even worse problems within their homes and nothing seems to be done).

Megan · 20 February 2023

★★★★★ 1/5

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Think twice before buying with avant do you research first

Think twice before buying with avant do the research on this terrible company.its been a stressful headache tbh right from buying to now.i have had it with them.customer service is hard work.my 2 years recently finished, iv only had half of the defects to property done.The bigger more eye soaring more important ones were disregarded from avant. nhbc wont touch them either,or taking so long on some matters (2 years on going having to battle my case with them) i have had plumbing issues all through the winter 2022,not just one plumbing issue buts loads here there and everywhere. iv had to remove parts the ceilings and floors to find and solve whats actually happening, avant could not provide any plumbing routes information for my style of house we bought.100% second rate service, outside the house looks ok and inside is a nightmare.i need to replace ceilings floors skirting and pipework,lived without heating.the face book page alone says it all about this company.everyone saying the same thing. Dont Buy.

John · 20 February 2023

★★★★★ 5/5

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We are moving in soon

We are moving in soon, so far our experience has been great. Julie has been a massive help at Vanbrugh Gate.

Thomas · 18 December 2023

★★★★★ 1/5

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Avant HomesScotland -Very Poor 0/5

Avant Homes Highstonehall Scotland -Very Poor 0/5no communication after sales is completedthey dont answer emails or phone callsi left several voicemails emails over 3 months with zero communication back from avant.i was then told as a customer that i have been harassing staff via calling too many times and was told not to call again,email only which left us very frustrated after being promised a timescale to fix snags then after 3 months i got through to complaints to a very cheeky member of staff who didnt care,all emails and phone calls by ourselves have been professional .i then realised that our snag file had been marked down as completed even though no snags have been fixed.No avant will not communicate even while under contract.its unrealno snags resolved Loads of issues with our home which we have been left with to fix by ourselvesstaff are cheeky they wont commit to fixing anythingthey wont share our snag file with us only that isbeen marked down as completed???? tis has been a member of staff that took a dislike clearly and has done this.the complaint process doesn't work you will be corneredwhole site inc fences garden areas,child play ares,are unfinished.the roads are in terrible state

Ras · 15 February 2023

★★★★★ 1/5

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Don't waste your time buying from these…

Don't waste your time buying from these guys, once a great company sadly now nothing like its former self. Once they have your money you will be lucky to actually get the works done which they left behind, damages everywhere and no end in sight. I would like to give special mention to the worst plumbing contractor I have come across DPH based in Lincoln, all I can say is minus -5star. If you like sinking gardens, no responsibility and health and safety breaches buy from Avant

Mr · 15 February 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM AVANT

One look on LinkedIn tells you all you need to know about how this company is now being run, rats deserting a sinking ship comes to mind, the amount of good staff this company has lost in the last 12-24 months is astounding and this has led to a poor company left.Poor quality customer service, been waiting almost 3 months for a reply to an email, extreme mould in my house due to wrong products used by their site team. Estate left half finished due to appallingly poor management from Avant Homes. I have bought four new build properties before and by a country mile Avant is the worst. Customer Service don't even answer the phone. If you want a positive experience try Bellway or Barratt but avoid the crap that Avant are now churning out. Their "five star" builder status wont last long!

Gary · 14 February 2023

★★★★★ 5/5

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Monkswood, Telford

The team at Monkswood have been brilliant from the start, from reserving the plot to moving in. There’s been a few small minor issues which have all been sorted in a decent timeframe. The team have been so helpful and we are grateful for everything they have done. Lisa, Dave and Ian are a credit to the company.

Adam · 19 July 2024

★★★★★ 5/5

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Very impressed

Very impressed with the houses and even more with the service we received today. Definitely buying with Avant. Thank you Caroline.

Pawel · 10 December 2023

★★★★★ 1/5

Trustpilot

Avant stole money for our extras

Only upon completing did the Sales Team for our site inform us that houses are taking 16-18 months to complete (and its now the norm post-covid). Over 3 months since moving in and there are still several extras we paid for in full, which haven't been delivered. Made a formal complaint and no one has resolved the issue, or provided an explanation, over 52 days later. This is a breach of contract. Avant staff are hard to get a hold of and they all will tell you personally that they're short staffed. The company has failed them and this is the standard now, as I'm still being told this because not enough people are hired and there's such a high workload, so why would they stay?

Samantha · 6 February 2023

★★★★★ 5/5

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Lewis was very informative and helpful

Adam · 22 September 2024

★★★★★ 5/5

Trustpilot

Not bought an Avant homes as I so…

Not bought an Avant home as I so rarely see any newbuilds I would happily live in.....until I saw pics of Woodland Walk, Huddersfield. They look superb and spacious. Lack of space being my chief bugbear about new builds in the UK. Looks like a homebuilder is finally thinking hard about the family. Look forward to seeing the finished product first hand...and who knows?

Paul · 18 July 2020

★★★★★ 1/5

Trustpilot

Avant will take your money happily, and provide snagging until you complete the NHBC survey. Then, they ignore you.

Good afternoon,I am contacting you as I am extremely dissatisfied with the lack of response I have had from Avant about multiple issues. Currently, the front of my house is not watertight, and there is water ingress whenever it rains due to the lead flashing being damaged. We have asked for this to be replaced since we moved into the property on 28 Feb 2022, and have been continually palmed off. Our plasterboard, skirting and carpets in the living room are all now damaged due to the lack of action by Avant. We asked the site managers, Alec and Jimmy, to come to our house to discuss this last week. No one arrived. Someone re-sealed the upstairs windows, but after further rain, there is still water ingress at the damaged flashing which we report almost a whole year ago. I texted Jimmy and Alec again this morning asking them to come to our property to discuss all outstanding issues, but this has been ignored. I am furious. I want my snagging to be prioritised and my house made watertight, or I will be taking this to NHBC and my local MP/MSP. It is simply unacceptable to spend £369,995 on a house in Scotland and have it not be watertight for a whole year! I have attempted to attach a file showing outstanding snagging as per my e-mail on 13 January 2023 but could not. No response has been had to this e-mail. I have been raising these same issues consistently since 28 Feburary 2022, and e-mailed multiple persons and e-mail addresses in June 2022, September 2022, November 2022, and January 2023. No-one is responding.It is not good enough to simply try to tidy up the flashing, the entire tray needs to be removed and replaced. I do not care if this is "a lot of work" or "disruptive" - my living room is currently off limits as we've had to pull the carpet up to avoid further water damage - that is already disruptive! In addition, water is still coming under my front door despite a seal being added, and the door is extremely difficult to lock - which is a potential safety issue.I want someone to come to my property by the end of 10 February 2023 and tell me how each item on my list is going to be repaired, by whom and by what date. Anything else is unacceptable. We have been extremely patient and understanding, but I am at the end of my tether now - I want my house fixed ASAP, and not for houses that are yet to be built being the priority. My neighbour had threatened to put a banner up exposing how bad Avant are at responding to issues with his home and to be honest we are feeling that is the only way to get a timely response. Your complaints form is not working on your website. Please forward to the relevant department as a priority. Thank you.

Nicola · 3 February 2023

★★★★★ 5/5

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Jenn - Highstonehall

Jenn from highstonehall site has been an absolute dream to purchase from great chat lovely demeanour and very informative and invested in what’s going on at her site - my partner and I came away from our first meeting raving abt how amazing she was would recommend her to anyone great sales advisor

William · 7 October 2024

★★★★★ 1/5

Trustpilot

This is our third brand new home. Poor

This is our third brand new home, first and last with Avant. -Simply put: Their ability to sort out snags is far worse than any other builder we’ve worked with. -Their communication is poor. They often lose your emails and use this as a reason to not complete work. Therefore, keep copies of everything you send and follow up chats with emails. -They are unwilling to share a complaints procedure. -Their work is often rushed and not up to standard.

Carl · 2 February 2023

★★★★★ 5/5

Trustpilot

Great experience - Lowry Park Seaburn

We moved into our property on the Lowry Park development in December 2021. Absolutely love our new home, Emily and the sales team were great guiding us through the purchase process and the onsite build team have been fantastic. Keith the site manager, is always willing to lend a hand and helped quickly resolve any snagging we've had. Even though we've been living on an active site for the past year, the builders always very considerate and keep the site as clean and organised.

Laura · 2 February 2023

★★★★★ 5/5

Trustpilot

Barton Point

I can honestly say this has been the most stressful, yet amazing experience of our lives so far!! Caroline & the team at Barton Point have gone above & beyond to get us into the house of our dreams. My wife & I could not be happier!! We looked round 3 properties. Chose the one we liked & got an amazing package...we can't wait to move in, hopefully right before Christmas!!!

Chris · 20 October 2023

★★★★★ 1/5

Trustpilot

If I could mark Avant a zero I would

If I could mark Avant a zero I would! Absolutely shambolic customer service do not care about you once you have completed and they have your money! Lived with a faulty front door for six months letting cold air in and not closing properly to be lied to and led the run around by Avant. They ordered me a new door then lost my new door then found it on another property booked me in for the replacement as they were taking my door off the property for them just not to bother turning up to do the work! Having spoken twice to the office that day to confirm! Then another door ordered and my frame now lost! After endless calls and ignored emails I finally get a date for my new door contractor turns up ti fit an internal door not my external front door! Again two phone calls to Avant left messages no one got back to me. Contractor finds a door &frame onsite & fits it but Chips back to breeze blocks on inside of door frame &internal wall surrounding the door and says it’s up to Avant to sort it &I should have been told! I now have a draft at bottom of door and top corner to be told by head of customer services to be patient and let the contractor come back to them with a quote on rectifying the work! I now have cold air coming in the house and see breeze blocks surrounding my door no key chain for security and a chipped spy hole. My home is just 7 months old. Avant are an absolute joke ignore calls and endless emails they genuinely do not care. Customer service all need retraining on to how to deal with and manage complaints instead of making you feel as though you are on the wrong s d your complaint doesn’t matter to them.

Sarah · 2 February 2023

★★★★★ 1/5

Trustpilot

A huge mistake - avoid at all costs!

Buying a home from Avant has been a huge mistake. Since we signed on the dotted line for our home, there has been nothing but lies from Avant (when they actually bother to reply to your emails or answer their phones). Their sales staff didn't know answers to basic questions regarding the specifications, lied about ordering items and never got back to us with any questions. Once we actually got our home it was filthy. Paint all over the fittings such as shower heads, doors and kitchen units. Urine on the side of our 'new' toilet. Nails left sticking out all over the place. Cigarette butts all over the garden. Our professional snagger's report highlighted over 200 defects which Avant felt was 'excessive'. He could only report on what he found. We have had to waste an untold number of days sitting in for Avant to send people back to fix cracked bathroom tiles, damaged kitchen units, scratched shower bases and other flaws, some of which are still in an unsatisfactory state. Furthermore, one of their staff was so aggressively rude to my wife that we had to make arrangements for other people to be at home with her when he came to our house. Customer services are almost impossible to get hold of, tell contradictory lies or tell you there is nothing they can do. We have followed their complaints procedure but they don't stick to their own timeframes to deal with complaints. We even went as far as contacting the group managing director who sent us back to the customer service team. The reason we contacted him was because customer service's actions had been so unsatisfactory. We read some bad reviews before buying from them but didn't think it could be that bad. It turned out to be worse. In short, do not deal with this company. As nice as the show homes look, you will go on to experience nothing but disappointment and regret.

Triangle_ · 1 February 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS we waited some time for the plot we were interested in to be released, in this time we called in regularly to the site office to be told by the lady there that once the plot is released it would be a 6 months completion. when it was eventually released last October we payed our deposit and the site lady said she would email the details. on reading the emails the same night as paying the deposit, it read that the house completion date would be 10 to 12 months later which was not acceptable to us. As we were sent Avant's policies and conditions after placing the deposit we were told we would have our £500 deposit but it would take 6 weeks, we waited 9 weeks still no refund after 12 weeks we rang the Head office and put through to someone in Sales, he sounded helpful said he had done the refund and we would see it in our account 10 days later we are now 16 days later and still no deposit. Do not deal with these builders they are not bothered about their customers.

Annoyed · 31 January 2023

★★★★★ 5/5

Trustpilot

Avant Waverley - Great Homes, Great Experience

We had a fantastic visit to the Waverley site in Sheffield. The sales lady had loads of knowledge of the surrounding area, its growth and the plans for the future. She listened to what we were looking for and was genuinely concerned around affordability and looking out for needs rather than just a sell. She left us alone to look around the showhouse but then accompanied us up the site to look at a potential plot, pointing out items of interest and answering all our questions. We left with a good view of what our next steps would be if we decided to proceed further. A very enjoyable visit.

Craig · 30 January 2023

★★★★★ 5/5

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Andy was absolutely brilliant

Andy was absolutely brilliant. Went above and beyond to fix our on going issues.

Andrea · 30 April 2024

★★★★★ 1/5

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Exploiting first time buyers!!!

I wouldn’t even give this a 1 star but is the only option. January 2022 myself and partner reserved an apartment with a completion date of August 2022, putting down a £500 reservation fee. Avant pushed for us to exchange contracts within a number of weeks. 10 days after this, we were told that due to having to install temporary traffic lights on the main road (which we have later found out was a lie & we’re never installed) that the completion date would be January 2023, we were given the option to pull out due to this but we’re told we would lose our deposit. January 2023 came round, still with very little work done on our apartment, we highlighted to Avant that our mortgage offer was due to expire at the end of January, due to mortgage interests rises we were going to have to pay an extra £250 a month, something which myself and partner could not afford. We made the decision to pull out of our contract. Avant then told us that we were not entitled to our reservation fee refund, even though our contract states this! I feel that Avant have acted this was as we are first time buyers. I have complained to Avant themselves over 4 weeks ago, I am yet to here back or have even had acknowledgment for our complaint! Will never use again! Disgusting!

Megan · 27 January 2023

★★★★★ 1/5

Trustpilot

The snagging list Avant homes

Update:This is a copy of todays email to Avant homes. I moved in September 2020.Please be advised there is still outstanding snagging and other issues to be resolved.1. Recent rat problem, i want all the insulation lifted, disposed of safely and new insulation replaced this will reduce the chance of weills disease. The bill that i paid for at christmas i will send to you for repayment.2. The kitchen company still have not called or emailed there is a lot that requires fixed.3. My garden pebbles and fence are in and i am also billing Avant for this, i will also send a copy for these works which i had to do myself.4. The noises emanating from the back bedrooms remain and i still want this looked at and fixed as recently its been sounding as if the back bedroom will fall into the living room.5. Pictures of wiring without relevant covers that i sent, i still want this fixed now i know there are rats around.6. The back bedroom window lets in too much cold air and is ineffective, i want it replaced, 7. I emailed you pictures of bowing of the wall on stair wall and living roon ceiling. You are arranging for someone to come today at 1pm.8. I want the ramp fitted outside my property inspected as it appears to be crumbling.9. I want the radiator cap that is missing from the downatairs toilet put on. Part of the snagging from when i moved in.10. I want the window company back to look at the bi fold doors as with the recent cold snap they are letting in cold air even with the vent closed or open.This list will go on trust pilot and progress and the list made if any.

Maeoh · 25 January 2023

★★★★★ 3/5

Trustpilot

AVANT ALLENSON VIEW

Moved in May 2022. 8 months later, still waiting for our snag list to be completed. We really love our home but from day one has been so stressful. Our home is beautiful but the customer service is terrible. We had a large snag list, very lazy building from the company including chips out of our flooring, scratched windows and bifolds, lights off centre, a dishwasher and sink that wasn’t even connected to the pipes and leaked into the kitchen. Our kitchen extractor is not even wired into an outside vent, leaving so much moisture in our kitchen when we cook. The list goes on. Still waiting for many issues to be solved. Even after 3 formal complaints we are no further forward. Customer services don’t seem to care. The site team have ignored our calls, voicemails and texts this new year, reverting us back to the sales team in a desperate attempt to complete our snag list. We have continuously given false promises, we were assured everything would be done by Christmas and we are now nearly February. Simply don’t know what else to do.Nevertheless, beautiful open plan living, in a great location. We love our home however not the stress that it has brought.

Bethany · 24 January 2023