Avant Homes North East Catterick reviews

★★★★★ 1/5

Trustpilot

We reserved our house in May 2022 and a…

We reserved our house in May 2022 and a long stop date was drawn up and agreed for us to move this December 2022. For months they have have told us our house was on track and we will definitely be in by 20th December, only to find out 1 week and 3 days before we were moving into the house (solicitors had been asked to request funds) that it is not ready and won't be until the middle of Jan. We managed to extend our mortgage offer and yet they make aren't taking it seriously and seem to take the stance they are some how doing US a favour by part exing our house now are sale has fallen through due to them breaching contracts. This company are only good at lying to you constantly and not taking accountability for their mistakes and then ask you what you are going to do about it! Run by clowns, spoken to like your the problem and the only thing that comes out of their mouths are lies.Advise- avoid this company as it will save you a lot of unnecessary stress and heartbreak. P.s we thought the solicitors were bad and we had the worst, avant are on another level all together!

Louise · 11 December 2022

★★★★★ 5/5

Trustpilot

Excellent Service!

Excellent information given on visit to the show house office. Andrea was most pleasant, professional and helpful with any advice and guidance on the houses on offer.

Richard · 22 May 2023

★★★★★ 1/5

Trustpilot

Do Not Buy From Avanthomes

Noticed a couple of years ago on our then 8 year old house that mortar around our house was failing, causing gaps between bricks, walls cracking. On testing mortar was found to be defective, and of the incorrect standard. NHBC not interested, Avanthomes recently responded on the 5 or 6th attempt, stating as the house is outside the 2 year 'snagging period' there was nothing they would do. May cost around 20k + to correct defects. Be warned.

Phil_ · 17 February 2023

★★★★★ 5/5

Trustpilot

The building staff are fabulous

We bought in Stewarton Ayrshire, Scotland The building staff are fabulous, SO obliging,polite friendly and helpful. Nothing is a problem! The site foreman, and his crew, are excellent and on hand always.Ashley in sales, is a darling always on hand to answer any queries. The house is finished to a very high standard so we only have a small amount of snagging. The landscaping is lovely. We are so happy to have bought an Avant home, and would do so again.

Janice · 4 December 2022

★★★★★ 1/5

Trustpilot

unreliable company

I bought a house with this company 1 and a half years ago, the dream of owning a house is more of a nightmare, I don't remember a single month that I didn't have problems with structure, with finishing, it's been a month since I've been sending an email and the customer service no longer bothers to answer, in my bedroom bathroom (suite) a crack appeared between the tiles (walls) I have already sent photos and they have not given me a response for over a month. This company has no respect for its customers, the service offered is of poor quality, I do not recommend it to anyone.

Cecilia · 28 November 2022

★★★★★ 2/5

Trustpilot

5 years and still not finished…

We’ll have been in our home 5 years in March and Avant have still not managed to rectify the drainage issues, resulting in the tarmac top coat being unable to be laid. There’s greenery growing out the sides of the roads and pavements because they’re not able to finish their civil works. I’ve given 2 stars because the general quality of the home was to reasonable standard following an extensive amount of snagging. We’re one of the fortunate homes which saw the benefit of the better finishes. The specification of the houses were dramatically reduced following the acquisition of Avant Homes in April 2021, leaving Avant without their trademark product and lacking their previous identity.

Alastair · 26 November 2022

★★★★★ 1/5

Trustpilot

5 years in and still no roads

Bought an Avant Home near York in 2017. The customer service experience was pretty awful - lots of promises, very little action, fixing snags took months with constant personnel changes and often making whatever issue they supposedly tried to fix much worse. Most neighbours just gave up in the end which feels like the AH strategy. It’s been 5 years now and the last home sold over 2 years ago. We still don’t have road surfaces in, countless tires punctured and the place looks an absolute mess. They’ve been promising each month for at least 18 months to do something - written to us all and not followed up. Absolute joke of a company. Either they have no intention of delivering on their promises, have serious cash flow problems, or can’t deliver as there is a greater issue with the drains than they are telling us. They just ignore us now. 200 houses in all here. Millions in income for avant.

Stamford · 26 November 2022

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent Service, Friendly environment and couldn't be more informative towards our first house purchase. We've been looked after by Angela and are still being looked after - she has made the process of buying our first home fun and stress free - we couldnt thank her and the rest of Avant homes enough.

Harryette · 26 April 2022

★★★★★ 1/5

Trustpilot

Great at sales until they have your deposit, aftercare shocking

We purchased an apartment from Avant Homes in Richmond Gate, Glasgow in 2020. Covid19 meant the build was delayed around 6 months which was fine, understandable, however communication was very poor from Avant. Since covid, avant have never really recovered, the site around us no longer has multiple trades working to complete plots and weeks can go by without anyone on-site at all which seems to follow many complaints that Avant have cut back on staff across the board.After placing our reservation in December 2019 we were told at our 'options' meeting that a temporary access road would be used right beside our property for site & resident access while another street was closed for construction. This was said to be in place for 1 year and although not ideal it was something we could tolerate. Now, over two years later its still there. Vans/trucks/cars passing by within 1 meter of our building at all times of day and night, despite the closed street having re-opened for 5 months. I have contacted customer services on numerous occasions over the past year and heard:"this road will be removed when the main road re-opens after construction""the main road has reopened but we have no ground labour onsite, the access road will be removed when we get labour"and now nothing at all to my last email. Despite ground teams with plant machinery working on a new plot nearby. No response to my last email either.It seems to be a case of taking your money and not following up on the after care that you advertise. Such a simple thing as removing an access road which would take a few days and giving the customers a better quality of life and satisfaction seems almost not worth their time. Ive heard from others too that road finishing/paths/trees & planting are all being chased since they like to leave this until the entire development is complete rather than as they go.Would i buy from avant again? No, based on the customer service, replies from the site team and the lack of willingness to do anything to help people who have handed over their hard earned cash.

Fraser · 24 November 2022

★★★★★ 1/5

Trustpilot

Avoid these cowboys

purchase process is a shambles. Lies by sales team encouraged by management. Complete lack of customer care..... once they have your money they drag their feet and do everything to avoid addressing snags. Very poor quality of finish resulting in many snags and each one is an arguement even the major safety related ones.The biggest problem is a culture of lies that comes down the line from management and is encouraged down the line meaning dishonest people must be the ones that are promoted in the company in my opinion. This is all to the detriment of the customer. This is not the first new build I have bought. The previous was a Taylor wimpy who although are not perfect they resolved the majority of snags within 14 days and the standard of finish was significant higher. They are least tried to keep their customer happy

Ross · 23 November 2022

★★★★★ 1/5

Trustpilot

There are so many issues with my house

There are so many issues with my house. I’ve been in over a month now and still I’m living out of boxes because the plasterer and paint work was of very poor standards all throughout the house. Now Avant homes are saying it just needs a touch up with paint which is certainly not the case the entire house needs repaired and repainted. My carpets are coming in a week and I’m no further forward. The painter has been stood down and I’m at my wits end with the lack of professionalism this company have for their customer’s mental health.

Max · 21 November 2022

★★★★★ 5/5

Trustpilot

I visited Peerfields site this weekend…

I visited Peerfields site this weekend and was met by Regional Sales Advisor, Joanna Taylor. From the outset Joanna was attentive to my needs and advised perfectly. Such a personal, yet professional service from Joanna.Thank you!!!

Gareth · 6 June 2022

★★★★★ 5/5

Trustpilot

Reservation on new house complete

Reservation on new house complete. Melanie Powls was very pleasant and informative. Docusign process very straight forward. Let's hope it continues through to build and completion. Thank youSteven Wright

Steve · 3 March 2023

★★★★★ 5/5

Trustpilot

Avant Homes - Allenson View

Just a quick note to say that whilst I am not actually purchasing a property on the site for reasons beyond my control, I would have to praise the sales manager, Mel Barnes for her help, advice and professionalism throughout the process.She was very helpful at all times, although we were all somewhat frustrated with the lack of information as to what additional options were available and at what cost until late in the day.I would also like to thank the site manager for his explanation as to how the building process was going to work on site.

Rob · 13 November 2022

★★★★★ 1/5

Trustpilot

Cadley Village Swadlincote. Problem after problem, tardiness, ignorance, lack of contact.

I am giving feedback 15 months after moving into my newly built house in cadley village swadlincote. Initial faults such as rusty hinges in the windows, cracked windows, guttering screws not tightened, blisters on the carpet were dealt with fairly quickly. A badly fitted door and door frame was replaced twice which took about a year. The biggest problem was the plumbing. From day one there has been a problem with leaking water and it started in the kitchen where the pipes from the sink were not screwed together. A badly sealed toilet in the upstairs laxity led to damage to the ceiling below, a leak in the downstairs lavatory and en-suite to replacing the floorboards. Gaps in the grout fill between tiles or even poorly applied silicone.Customer service does not answer phone calls or respond to messages. Reported faults take months to be repaired and it is often the case that deadlines set by Avant are not met and on any given day no one comes. Employees who resign from Avant Homes do not pass things on to colleagues the same happens with employees who are on annual live. Avant Homes is incompetent, dishonest, unprofessional.I would caution anyone who wants to buy a property in Swadlincote because after speaking to neighbours they all have problems to date that have not been resolved so I am not a one person case and it looks like this is their way of doing business. Shame on Avant Homes, correct yourselves.

Maciej · 12 November 2022

★★★★★ 1/5

Trustpilot

BUILDING COMPANY FROM HELL…

DO NOT BUY FROM THIS COMPANY THAT WERE BERKLEY DE VEER PRIOR. YOU WILL BE BUYING INTO TROUBLE AS I DID. TWO YEARS LATER ROAD,FOOTPATHS STILL A HELL OF A MESS. COME VISIT BARNOLDSWICK SITE. SEE FOR YOUR OWN EYES. SALESMEN JUST CONMEN, FULL OF GARBIDGE TO MAKE YOU BUY AND THEN GOOD BYE. CUSTOMER SERVICE FULL OF VERBAL GARBIDGE TOO. PUT BOUNDARY WALL IN WRONG PLACE. I THOUGHT I WAS SIGNING FOR WHAT SALESMAN SHOWED ME .THAT WAS EXTRA LAND BUT HE WAS WRONG,SO NOW LOOSING IT. I SHOULD HAVE CHECKED PLAN BUT WHY SHOULD YOU. TOLD A LOAD OF LIES

Mu · 12 November 2022

★★★★★ 1/5

Trustpilot

Avoid!

Avoid and look elsewhere. Our house spec was changed and only voiced to us casually in conversation 8 weeks prior to our completion date. All requests for compensation for the unfortunate change in the house were declined by management.Communication and customer service is also very poor. Ended up having to pull out of purchase because the new spec of the Avant house was so far from what we had reserved and no longer worth the price of the house. The advertisements and show home are so so far from what you end up with at the end of the process due to their spec changes that happen and are sprung on you later down the line.

Jenna · 7 November 2022

★★★★★ 5/5

Trustpilot

Great first impression!

Georgia was lovely. She answered every question we had and was both knowledgeable and friendly. She made a brilliant first impression for Avant. Well done!

Sarah · 24 June 2023

★★★★★ 1/5

Trustpilot

Poor customer service from start to finish. - Collingsgate, Coalville

Several months late moving in with little to no contact to let me know what was happening. Once i was in all customer service went out the window. 7 months now since i moved in and next to no effort to rectify issues. Still no sign of several extras I have paid for with yet again no contact.Customer services has gone to voicemail the past 30-40 times of calling over the last few months.Would not recommend at all.

Matthew · 11 January 2023

★★★★★ 4/5

Trustpilot

Overall we’ve had great experience with…

Overall we’ve had great experience with our our purchase. The majority of snagging issues when we moved in were sorted.I think the only area to improve on is their mechanism for coordination between customer services and the site and they need to focus in that area. However, as most of our contact and issues were dealt directly with the site itself I found any resolution rectified quickly and effectively and would recommend Avant Homes to others.

Skin · 13 March 2023

★★★★★ 1/5

Trustpilot

Escalation process waste of time

Purchased house over two years ago. I’ve had an ongoing dispute about my bushes throughout this period. Avant escalation process is a waste of time as you only get false promises. Shane as every other part of the process was great. The customer service wasn’t bad just at senior level its been awful

Buyer · 13 March 2022

★★★★★ 4/5

Trustpilot

Pleased with our experience

We have been in our new house for around two months now and been really pleased overall with Avant.The sales lady was always friendly and open and honest with us. We were delayed a month but still within our original three month window.Our snagging list was pretty minor and we’ve had good communication to get those fixed.Overall we had realistic expectations and didn’t expect perfection, in fact we were nervous about the aftercare but so far we have had no issues.

CT · 20 October 2022

★★★★★ 1/5

Trustpilot

This company is very very BAD….

This company is very bad, I say this with all sincerity, I wish I had paid attention to these comments when buying a house, they lie a lot. Everything until you get the money. If you see my comment, please pay attention. Otherwise, you will be very upset, the showhouse and the house given to you are definitely not the same, PLEASE BUT PLEASE STAY AWAY. , they are constantly looking for excuses. AVOID…

Mehmet · 12 May 2023

★★★★★ 1/5

Trustpilot

The post-completion experience is just horrendous.

There are lots of good things about Avant - the home designs are great, the sales experience is good, the build is, in general, of a really high standard. This is an organisation entirely let down by its post-sales customer service, and it is truly the worst I've experienced in any sector.I've bought other new build houses previously, and I understand that snagging is just part of that. And with Avant, the site teams are incredibly helpful and get things done. However, anything that involves the use of a subcontractor where Customer Service need to be involved is just awful. I genuinely feel like I am shouting into a void. I only have a few snags - but one of them is the provision of an extra that I paid for early in 2022, which still has not been provided, months after I moved into the property. I've tried every approach I know, but am still in a position where Customer Service don't give me any information and fail to provide promised updates, so now I'm in a legal dispute that I don't want to be in, but there's no alternative open to me other than just writing off the money I have paid for this extra as lost forever. Normally, I would never write a negative review - if there's feedback, that's what the NHBC survey is for. Only, I never got an NHBC 8-week survey, because Avant didn't provide NHBC with any details for me. They're 'investigating' that, but having raised it with them months ago, there's still no update. No idea what this means for my NHBC warranty. Amazing. I did tell Avant I would write a negative review if they weren't able to provide me with a different route to share my feedback. They didn't seem bothered.So, I guess the summary is - enjoy your new home. It'll be nice, and you'll be happy, if you're prepared to live with all of the defects. However, any encounters you have with Customer Service, or work that needs to be done by a subcontractor, will crush your soul and wreck your mental wellbeing. I'm just not sure if it's worth it.

Fiona · 14 October 2022