Trusted Agent profile · Catterick
★★★★★
1,706 reviews across 1 platform
Cookson Way, Brought St. Giles, Catterick, DL9 4XG
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Catterick, at Cookson Way, is rated 3.7 out of 5 across 1,706 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Catterick.
Every review we hold for the Catterick office, from every platform, shown as written. First names only.
5/5
TrustpilotPositive experience, great aftersales at Bradley Point
I would recommend AVANT as builders, there was some minor hiccups when purchasing which were discussed and sorted, however the aftersales team (Michelle) has been especially great. We didnt have anything major on our snagging list thankfully, however the team has dealt with everything accordingly and we feel well looked after. We love our home, the estate is lovely - overall it has been a very good experience.
1/5
TrustpilotReally poor customer service
Really poor customer service. Didn't even respond to an official written complaint regarding the garage not being constructed properly. After 3 years of and fighting to have the issues, which were potentially dangerous rectified, Avant were instructed through an independant adjudicator via the consumer code to remedy the poor construction and give me a written apology. Their written apology was 1 line long, which shows just how much they care about their customers!
1/5
TrustpilotTerrible aftercare
I saw the bad reviews before buying an Avant home and thought it cannot be that bad. The design of the house itself is really nice but as soon as you have handed over the money the service you receive is shocking. I have been in my home now 16 months and the snagging has still not been completed. The communication is terrible and I would never buy from them again in the future!
5/5
TrustpilotAccommodating Professional at Greenhall Village
We went to Greenhall Village to view one of their homes. When we arrived there, we were treated very professionally by their sales agent (Jacqueline) who gave us access to the show home despite the fact that we did not have an appointment. During the tour, she was informative and accommodating. All our questions were adequately answered and the visit was very successful.
Thank you so much for your review SamerIts great to hear that Jacqueline looked after you so well - that is what we are there to do.We hope you are successful in your search for a new home, and it would be even better if that meant you joining the Avant family!Either way, good luck, and all the best for the futureKind RegardsAvant Homes
1/5
TrustpilotHorrific company no customer service
Horrific company no customer service, do not stick to timelines and all they want is your money! They did not conduct there own snag list prior to us moving in which resulted in over 250 snags of which maybe 50 have been completed in 8 months. The en-suit shower has leaked through to the living room three times and therefore we have had a hole in the ceiling every time. The lounge still is not painted, we still require two metres of our garden. Nobody replies to emails or phone calls. The company and its fundamentals are an absolute joke. DO NOT BUY WITH AVANT!!!
5/5
TrustpilotCarol was very lovely and we were very…
Carol was very lovely and we were very happy with the service.
5/5
TrustpilotNicola was lovely and welcoming
Nicola was lovely and welcoming! Had a meeting Sunday afternoon regarding buying our first home. Nicola was super reassuring and knowledgeable. Made myself and my partner feel at ease and comfortable.
1/5
TrustpilotDraffen park stewarton
Purchase process is a shambles. Lies by sales team encouraged by management. six date changes on our entry date with only a day or so notice each time. This was the Cause of much stress at the time. Unfortunately the purchase process was only the start of the pain.Once they have your money there is a complete lack of customer care..... They drag their feet and do everything to avoid addressing snags. Very poor quality of finish (even quoted from the signed off final NHBC inspection) resulting in many snags and each one is an arguement even the major safety related ones. Note: NHBC inspection does not ensure a high standard of finish. This is up to Avant nobody else.Their customer care automated response email says they require 10 days to respond to any query. So in general you actually have to wait 10 days every time you email customer care for them to respond and their response is usually that they cannot give a date or sorry they have made zero progress. Getting simple snags resolved goes on for months and months and if you chase them up it is another 10 days wait for a response and it just cycles on and on for months and many many emails without anything actually happening. E.g. We've had a scaffold up in our garden for months to access our velux windows that were incorrectly installed but Avant cannot give us a date for the windows being fixed (which is about a days work at the most.) The biggest problem is a culture of lies that comes down the line from management and is encouraged down the line meaning dishonest people must be the ones that are promoted in the company in my opinion. This is all to the detriment of the customer both at the sales end and the customer care department who always blame a supplier or contractor for the lack of action. This is not the first new build I have bought. The previous was a Taylor wimpy who although are not perfect they resolved the majority of snags within 14 days and the standard of finish was significantly higher. They at least tried to keep their customer happy and appeared to care about their reputation.We've been waiting more than 6 months for some of our most significant snags to be progressed and a date that they will be progressed cannot be provided by Avant. Always the contractors fault, excuse after excuse. We've had to go down the formal complaints route recently to try and get some traction on a couple of our most significant snags specifically. Not holding our breath though. I get the feeling Avant just want their customers to get burnt out and deal with issues and snags themselves at their expense.
5/5
TrustpilotJacquiline was really kind and…
Jacquiline was really kind and helpful.Addressed all questions.
5/5
TrustpilotEvery important details
Angela was very helping and answered all our queries with patience.
1/5
Trustpilot4 weeks of chasing for refund of reservation fee - Barton Point
Reserved a house but then decided to cancel, on the 29 November. It took raising a formal complaint and then a dispute through my bank before they would refund. This took just under 4 weeks. So hard to speak with anyone during this time. Unresponsive.However they only then partially refunded (£250 against £500 reservation). Paperwork states approx £100 admin fee deduction if a reservation is cancelled. No explanation as to why they have held £250. Totally unjustified given the fact I had to relentlessly chase Avant Homes to refund me. Terrible company, glad I never actually bought from the. Avoid.
5/5
TrustpilotSo far, so great…
We saw our future home during lockdown (April/May 2020) and didn’t expect to be able to do anything, let alone view or buy it. But Natalie and Avant have been fantastic whilst ensuring social distancing. Natalie J has been great, talking us through everything. We’ve just completed and we’re due to move in the next few weeks. I’ll update the review then :)
Thanks for your review ColinSo happy you have been able to secure your new home with us during this period. Lovely to hear the positive comments regarding the service from Natalie - she will be delighted to hear how happy you are so far!We look forward to hearing more from you when you move inExciting times ahead !Kind RegardsAvant Homes
2/5
TrustpilotCadley village Swadlincote. STAY AWAY!!!
Poor workmanship, water leaks, problems with front door etc. Home owners are still having problems now. One couple went to the local newspaper telling them there experience because they were that fed up with problem after problem. Avant just don't care about people as long they get there money then it's sod you. It puts a lot of stress on people's mental health. It's suppose to be a good experience buying a new home not a bad one.
5/5
TrustpilotJames @ Waverley site
James was very helpful and contacted me straight away when I was interested in a house at the Waverley site. He managed to get me in next day and show me around the show home and was there to answer any questions I had.
5/5
TrustpilotGeorgia was absolutely fantastic…
Georgia was absolutely fantastic couldn’t have been looked after any more thank you
1/5
TrustpilotDisappointing
We reserved our house in Spring 2022 for our house to be completed in November 2022. We were told in July that we were at pre-plaster stage. However, we then visited our plot to find that they hadn’t even started. It is now December and we are being told May 2023. This is after a number of ignored emails from us that they have finally changed our completion date. When we spoke to the sales office in August we told them that we have ordered a sofa to arrive in February (as we were told our house would be complete for November) and we were told that we have made a ‘rookie mistake’. Avant have continuously lied to us and have not been active with building our house.
1/5
TrustpilotNot acceptable- a masterclass in how NOT to run a business
Wow what an embarrassment the last year or so interacting with Avant has been. The actual property side of things has been broadly ok having lived in an Avant home for 5 years now and the house still standing, but we are on a still unfinished estate (Millbrook, Middlesbrough) even though the last property has been completed for over a year, with unfinished paths, raised iron works destroying car tyres on a weekly basis, abandoned building materials in a still fenced off compound area on what is supposed to be communal land and a destroyed green area where Avant builders claimed the area to build the final houses and never rectified their damage, all with Avant not interested. Their customer service consists of a phone support that will advise you to email them. Their email support will consist of lengthy delays or no response at all and a tactic of deny all accountability and give arbitrary dates for completing works that are always missed. They leave the place in such a mess with such a poor standard of work that local authorities then refuse to adopt their workmanship and you end up on an estate that the builder won’t finish because they don’t want to spend more money redoing ground work that brings them zero income and the council won’t adopt as the ground and infrastructure work isn’t up to standard. My advice is think twice before choosing Avant. Standards have slipped dramatically over the last two years and as a customer, I would be asking the question, what causes a company to be so willing to sacrifice its reputation so massively (as can be seen from this trust pilot thread alone) for what should be pretty standard operating practices for a house builder, such as laying roads and footpaths. Customer service really doesn’t need to be this difficult, be open and honest, own your mistakes and apologise, understand your customers issues and then keep them informed of what you’re doing to put things right. Please try harder and do better, you have a lot of people that have spent a lot of money and put a lot of trust in you to build a home for their families, and you’re letting them and yourselves down.
1/5
TrustpilotPoverty spec and
Been in few months, snagging expected but house was not ready. Missing options, poorly finished and clearly flung upHouse was not inspected prior as over 100 issuesAvant Homes have cut back on specification and standards. As someone who comes from construction, this is all down to management at the top piling on for profit
Hello AngI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotAvoid Avant
Too long to list what went wrong. Communication none existent, rude staff, no accountability from anyone. List of defects are silly. My house was sold to me with smashed windows on the promise they would be change within a week. Two months later I still had smashed windows and countless phone calls to get absolutely nowhere. The house purchase should be the highlight of a life event but the awful experience and shocking aftercare leaves it more like a nightmare. Please avoid Avant, it really isn't worth your mental health with all the stress. This company simply do not care but are way too happy to take your money. Reported to NHBC
5/5
TrustpilotAbsolutely amazing service from start…
Absolutely amazing service from start to finish, there were times we didn't think we would ever get our dream home owing to issues with our buyer, however Angela Kingsley and Victoria Spencer at the Summerville Development in Stockton-on-Tees, went above and beyond for us and we finally moved in on the 9th December 2022! I cannot thank them enough and highly recommend them and Avant if you are looking for a new home!Thank you so much for everything you've done for us and the support you continue to give us even after we've moved in.Collette and Kane -plot 24
1/5
TrustpilotVERY poor company with no customer service or after care!
We moved into a house we brought from this company over 8 months ago and still waiting for outstanding snags to be sorted. Weve not been able to use our on suite bathroom for about 6 weeks as it leaks terrible and all the grouting around the bottom tiles in there has broken. Avants customer service is a complete joke! They say they will fix things and just don't! They ignore calls or change phone numbers. All they want is your money and anything after they couldn't care less!!. Dont waste your time or money with this company
1/5
TrustpilotAVANT A CLUE
AVANT A CLUE! Do you want a house built a year after your expected completion date? O wait!!! A year ? That’s if your lucky!Do you want to watch your mortgage rates spiral out of control because you have to renew it every 6 months after your supposed completion date. Do you want to watch your house make no progress in 3 months! Whilst being told lies and empty promises. I could go on and on!This place is a shambles. They are screwing so many people over it’s onlyA matter of timeBefore they are took to the cleaners!
5/5
TrustpilotCholesterol was very helpfull and acknowledgable.
Cholesterol was very helpfull and knowledgeable
1/5
TrustpilotI would give this company 0 stars if I…
I would give this company 0 stars if I could. Nightmare of an experience buying with them from start to end. 9 months delayed on the completion of our house and not a single person from Avant has any clue what they are doing or how to treat and communicate with customers. We have been lied to on multiple occasions and the wool pulled over our eyes. We would’ve been better off flushing our money down the toilet than putting our trust in such an unethical and frankly shambolic company. Please please do NOT waste your money, time or effort with Avant.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Catterick.
