Every review we hold for the Catterick office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotwhy wont avant help or fix my house??
why wont avant help or fix my house??buying the house with great deal of remorse now.from the outside looks fine buts its not.everything is a shambles top to bottom with avant home builders. Feel like i have been deserted, so disappointed.originally paid £1400 for extras which i am still waiting on. i have been in my home just over one year??? avant seems to have disregarded these extras to me and i paid cash for these extras.no answer from avant after a manifold of email and phone calls asking when my extras will be fitted. im looking at 60 days for any email response which is not progressive in any way shape or form.my Velux windows are not installed correctly which already i have water staining marks around the Velux window gyproc sheets this gets worse after few days of rain each time.avant are not answering me and when they do it is a short email reply thanking me for my email live in hope that the situation will progress and is being processed by the company but then when i call avant its a disappointing conversation saying i will be emailed about the problem. which never comes.i have tonnes more problems than my extras and Velux window the house as a whole is untidy with problems here there and everywhere.my garden is a mess unfinished grass areas which is left as muck and grass is thin mucky and soggy all the time .my beige stone slabs are wonky. my side gate doesn't open any more as post has fallen away from wall.my house is cold and draughty, my garage door doesn't close unless shoved in at corner then locked its a nightmare i don't use because of this.i have had to fill and sand many screw holes all over the gyproc from ceiling lights being installed in wrong place then avant moved them so left the holes.my white doors have small damages on them,my bathroom have wonky tiles, plus one sink basin is not siliconed to the wall.still waiting on my 1.8 meter fence being fitted and its into second summer season now with no fence between me and neighbours garden. my problems with my home go on and on with no response from avant homes.i could of bought another house with less work needing dine to it but i entrusted avant building me my home it looked great at first but now i remorse myself for buying with avant. so many bad reviews about this company i wish i had only seen them before buying now im stuck with this shambles. i will be back with a updated review in a while to see if avant change change their mind with this disorder.
Kevin · 2 May 2023
★★★★★ 1/5
TrustpilotDon't expect any customer service.
Don't expect any customer service once you move in as it's non-existent. Almost in our house 2 years & still chasing them via phone & email with no response to our snagging list items they've yet to rectify, some highlighted during move in. Only care about selling you the house, once they have that money they wash their hands of you regardless of how poorly built the house is. Disgraceful company. Best advice I can give is don't purchase from them. They totally ruin what should be a happy experience with all the stress & time involved trying to fix all the problems they don't want to acknowledge.
Brian · 1 May 2023
★★★★★ 1/5
Trustpilotif your looking for a premium house DO…
if your looking for a premium house DO NOT BUY with AVANT HOMES.if you looking for good customer service DO NOT BUY with AVANT HOMES.if your looking to spend hundreds of thousands of pounds & get a faulty second rate partially finished throw together house in addition with no customer service support then jump in BUY with Avant HOMES.AVANT HOMES break all the rules in the customer agreement from building work noise early hours over weekends to unfinished roads, drains & communal garden areas. Numerous avant homes sites left unfinished scattered all over the uk to date. A high volume of customers across the uk filing documented complaints directed at their own homes in regards to AVANT HOMES avoiding to provide proper build quality control & escaping their duty to put right or settle any claims to home buyers as initially agreed in the Avant 24 month buyers guarantee.
HouseBuildMagazine · 1 May 2023
★★★★★ 1/5
TrustpilotAVANT USELES HOUSE BUILDERS WITH VERY…
AVANT USELES HOUSE BUILDERS WITH VERY VERY VERY VERY POOR AFTER CARE.BEEN CALLING AND EMAILING FOR 2 MONTHS TO AVANT TO GET MY KITCHEN SPLASHBACK REPAIRED WITH NO PLAN OF ACTION FROM AVANT HOMES - NO FUTURE DATES TO REPAIR THE SPLASHBACK,BASICALLY IT WAS DENTED BEHIND THE ELECTRIC HOB.AVANT WAS IGNORING ME ON THIS AND WOULD NOT COMMIT TO ANSWERING ME WITH ANYTHNG IN RELATION TOWARDS THE DAMAGE.AFTER 2 MONTHS OF EMAILS AND PHONECALLS AVANT EVENTUALLY SAID A MAN WILL BE OUT OUT REPAIR THE SPLASHBACK AND WHEN HE WAS REMOVING THE OLD SLASHBACK HE HAS GOUGED MY WORKTOP WITH THE CORNERS OF THE METAL SPLASHBACK AND HE THE GUY EXLAINED IVE NOT TO WORRY AS A PLASTIC SURGEON WILL BE OUT REPAIR THE DAMAGE! HOW HE COULD OF CARELESSLY DONE THIS IS BEYOND ME SERIOUSLY THE GOUGE HAS BEEN DONE WITH HARD FORCE,THE WEIGHT OF THE SLASHNACK IS LIGHT SO HOW THIS HAPPENED I DONT KNOW.THE GUY WAS SMILING GRINNING TO US EXPLAING IT WOULD BE REPAIRED WHICH WAS UNBEILEVABLE .NOT ONE BIT OF REMORSE OR SORRY FROM HIM, I FEEL IT WAS DONE ON PURPOSE.AFTER ALL THIS FUSS MY BRAND NEW WORKTOP IS NOW DAMAGED WITH A 2 INCH DEEP SCRATCH.I HAVE CALLED AVANT THE SAME DAY AND AVANT TOLD ME THEY WOULD ONLY REPAIR THE GOUGE WITH A PLASTIC SURGEON NOT A NEW WORKTOP.MY HUSBAND CALLED AVANT BACK ON THE SECOND WEEK TO DISCUSS THE DAMAGE AND AVANT SAY ITS NOT TEHRE FAULT AND A PLASTIC SURGEON WILL BE SUPPLIED,MY HUSBAND EXPLAINED TO AVANTTHE GOUGE IS SO DEEP IT WOULDNT WORK WITH A TOUCH UP FOR A NEW KITCHEN.I ASKED FOR THE COMPAY AVANT SUPPLIED TO DO THE WORK AND AVANT WILL NOT GIVE THE DETAILS OF THE COMPANY? THIS IS A DISGRACE. THIS ISNT THE FIRST EITHER AVANT HAVE BEEN RELENTLESS WITH DAMAGES, THE COMMUICATON IS VERY POOR TAKES WEEKS FOR EMAIL REPLY AND WE GET NO WHERE WITH THEM.I NOW HAVE A NEW HOUSE WITH PLASTIC SURGEON REPAIRS ALL OVER IT AS AVANT WILL NOT REPLACE DAMAGED WORK.
Kyle · 30 April 2023
★★★★★ 5/5
TrustpilotLewis was a great help.
Having recently considered a move to a new build, lots of enquiries went out and to receive the level of detail and explanation from Lewis stood out in my inbox. His manner is friendly, his knowledge is fantastic and he clearly loves working for this house builder. He is a credit to the company but also seems to be a great asset to them! Thanks for everything Lewis.
Ellie · 26 February 2024
★★★★★ 1/5
TrustpilotAN EXPEREIENCE FROM AVANT HOMES…
AN EXPEREIENCE FROM AVANT HOMES FAMOUSLY TERRIBLE CUSTOMER CUSTOMER.OMG!just recently got my avant house this month april 2023.the design of the house is what i wanted but the level of quality i am speechless at..infact im shocked and upset how poor it is for a new build. i called the after care service ANGELA HENDRIE took my call and instantly noticed i am not talking to a professional employee and not a nice person in the whole of things. she wouldn't let me explain anything and asked her colleague if she wanted half her kit kat biscuit during the call then had a giggle then spoke over me while i was talking and said look this is simple put a complaint in on the website.so left the call and wrote a complaint on the avant website..i got an email back from surprisingly Angela the same day from my complaint saying sorry you feel this way i advise you speak to nhbc about the problems and that the house had already passed a quality control on site.
Hannah · 29 April 2023
★★★★★ 1/5
TrustpilotPOPPED TYRE AVANTS FAULT
Would give it 0 if it let meNever buy a home from these cowboys. 3 years of them doing road works on our estate (babington quarter Derbyshire) and I have had 3 nails in my tyres in this period of timeToday, I have a popped tyre from a raised water drain which had no cone over it, and no letter from P Hughes (who are also shocking) or avant to say there will be raised drains. Furious and will be claiming !
Eve · 28 April 2023
★★★★★ 1/5
TrustpilotWithin first month into my new avant…
Within first month into my new avant home we realised a high number of issues to which we had only named half of them to avant as snags. I tried adding more snags on but avant have been extreme hard work to speak with about the extra issues we found.I have had to take a week off work to paint the ground floor of the open plan house. Its been a dreadful week for me as i hate DIY and painting! i have had to remove all sockets, switches & mask up skirtings, kitchen units, my flooring the lot to paint the walls as avant only paint your new walls with a prime coat of white emulsion which after some time looks awful white chalky and not that white, we bought into Avant's exclusive white paint on the walls and i can say its 100% a marketing lie, its simply white crown emulsion paint i promise you this ! 1 whole week off work to get this sorted this has peed me well off.i didn't plan or expect to pay avant £320,000 to take days off my work to paint my bloody walls then clean it all the mess up. To add avant had fitted us a garage to hall door which they never came bk to paint,i had to fill, caulk, sand & paint the frame and architraves myself at my expense or i was living with a brown mdf finish door frame. avant has ben ignoring my emauls about this job for months now,i email them about the paint work to be done asking whats happening, and avant email me back saying thanks for your email kenny. that's it, same email over and over and that take 50 days to come in, lol angela head of customer services needs the boot shes useless and a major b**** she was on site not to long ago smoking a ciggie in car and flicked it out her car window onto the street where she sells houses. shes a vile person.
Home · 25 April 2023
★★★★★ 1/5
TrustpilotDo not buy from Avant Homes!
Starts out a good experience, sales team we're very helpful and all was good until Avant got there money then it went down hill rapidly. Customer services are totally useless, there after care is extremely poor, constantly chasing them to rectify faults with the house which took us nearly two years to get sorted. But the major fault with the house they are refusing to sort which is the soakaway isn't big enough and my garden floods with the water that the soakaway can't cope with, they've been told no end of times by the professionals they get in that this is the issue but choose not to sort the problem.My advise would be don't bother putting yourself through all the stress and heartache and do not buy an Avant home.
Lee · 25 April 2023
★★★★★ 2/5
TrustpilotDamage caused to property
Bought an Avant home when it was about 3 years old and absolutely love it. Avant arranged for a contractor to come and do some work on the pavements, the contractor smashed into the lighting bollard on my front garden. I contacted the contractor first and no response so contacted Avant who ignored me, made up excuses for not responding to any of my emails in their timescales and eventually said they couldn’t help because I hadn’t raised the “snag” within the first two years! Laughable that they clearly don’t know what snagging is and expected me to raise something within two years, when it hadn’t happened and I didn’t live in the house! Just unbelievable response from a company and I can’t believe a business can get away with behaving like this.
SCHWARZ · 25 April 2023
★★★★★ 5/5
TrustpilotHouse in Denny
We bought a house from Avant site in Denny and moved in 3 weeks before lockdown. The sales and site staff have been excellent throughout an during these difficult times have been in regular contact. The house is as expected and built to a high standard. We have a few minor remedial items to be attended to but nothing major and can wait until lockdown measures ease.
Jane · 20 May 2020
Agent replied · 10 June 2024
Great to hear such positive words about your experience so far JaneLovely to hear that your new home meets your expectations and our staff have looked after you so well. We will be sure to jump on the small outstanding items as soon as we are permitted.Thanks again, your words mean a lot to us all
★★★★★ 1/5
TrustpilotDisgraceful
Disgraceful ! Our house is an absolute mess after 5 years. Please beware of their dirty tactics.This companies staff members have been found on Avant unhappy customers Facebook group & using tactics to belittle,already unhappy customers. Even though the statement for that group states “ no Avant staff are welcome on this group “. The unhappy customers are totally unhappy with how they have been treat, why would the company further goad these people.They will refuse to help you, just 1 day over the “2 year runaway from the customer period. Please please do not believe their glossy pictures. Find out off past customers 35% are totally unhappy & others have had terrible problems with this company! Worst decision we ever made. Disgraceful!
John · 25 April 2023
★★★★★ 1/5
TrustpilotDo not buy an Avant house.
Its a real shame I can't give a 0 star review for Avant, as that's truly all they deserve. The sales process felt very rushed, and led down multiple rabbit holes regarding product specification and unrealistic completion dates (moved 4 months later than planned). Torneley Quarter currently resembles a swamp, with the building storage/compound looking an absolute shambles, with mud and materials strewn all over. Looks a disgrace.Unfortunately, the issues intensified following completion, due to the appalling build quality and lack of interest from after-sales/customer services. 6 months on, none of the major issues have been rectified. I have been passed through numerous coordinators, managers and site representatives, with little/no success. Major issues around plasterwork, bodged repairs, brickwork/pointing, damaged work surfaces and sinks (x2), damaged front door and frame, ill-fitting garage door due to poor workmanship of bricklayers, multiple ceiling defects have been reported multiple times, with no real progress.Multiple contractors/visiting trades have visited the house and sent reports back to Avant, but nothing is ever followed up. Many have commented on the poor finish and atrocious brickwork. It seems to be an endless cycle of issues, which I keep finding, the more time I spend at the property. In hindsight, I would've avoided Avant at all costs, as in recent years, they seem to have gone drastically down hill. Avoid at all costs.
Adam · 23 April 2023
★★★★★ 1/5
TrustpilotAvant Homes - please stay clear
From long delays in the building of our property, to the lack of communication in the delays (leading to very expensive hotels needed to bridge the gap in moving in), Avant have continuously been an awful company to deal with.It says a lot about a company when they have a high turn over of sales and support teams. We had 4 different sales contacts, each having less and less experience and understanding of the company and its processes.After sales support is non existent for us. Despite having 183 major snags (including a hole 40cm in the roof - only found because I am a drone pilot and took a camera onto the roof). Other snags include poorly installed flooring which bows 2cm in paces around the rooms, sockets not installed correctly with wires visible around the kitchen sink, guttering which angles away from the down pipe, and bathroom installations where the units aren’t installed or proofed correctly (including badly installed flooring).Despite following their complaints process, they have failed to follow their own guidance and have not yet (currently 6 months in) replied with a plan to rectify the issues - roof being a major one).The quality of the build is just enough in most parts to pass inspection, I don’t know how the roof passed. Walls out of square by 2-5 degrees, surface finishes with just a prime coat of paint and kitchens so badly designed and produced and using cheap parts, that the handles cut your fingers when using them (I smoothed them myself with abrasive paper, and on snagging day the actual lead builder and the snagging team wanted to know how I’d done it to apply to the other kitchens on the estate! - a widely known issue!)
James · 22 April 2023
★★★★★ 1/5
TrustpilotAvant Homes Is Horrific Company To Buy…
Avant Homes Is Horrific Company To Buy A House From.Only 4 Months Into My New Home & Its Being Put On The Market.Let Someone Else Deal With Avant Terrible Service If They Want The House.New House and Everything i Bought Is Defected Or Damaged In Some Way Or Fallen Apart.ZERO STAR COMPANY HIghly Disappointed With AvantAvant Employees Showed Terrible Attitude Towards Us We Were Left Shocked Only 4 Months Into Our House,House Now On MarketWe Were Well Warned About This Attitude But Didn't Think It Would Happen To Us But Its Begun Already.
Ken · 21 April 2023
★★★★★ 5/5
TrustpilotJulie has been great
Julie has been great. She definitely goes the extra mile even when she is busy. Mary was also lovely. We are looking forward to our new home
Carl · 7 September 2023
★★★★★ 5/5
TrustpilotGreat experience
Melanie made us feel very welcome and valued. Although busy she had time for us and answered all our questions with efficient aplomb. Would highly recommend a visit to this site
Kim · 18 May 2023
★★★★★ 1/5
Trustpilotwe bought an avant home,its nice home…
we bought an avant home,its nice home but avant are terrible with us.nothing gets done,i don't mean it takes alot of time i mean nothing gets done we have been avoided by avant.then when you acutely point out there avoidance in writing avant ask you to contact nhbc.its the biggest palava.we wouldn't be asking for snags to be repaired if the house was in a decent condition at the beginning. you look forward to completion date after waiting months,avant tell you all the things you point out that aren't right in the house will be repaired,they send round someone to fix a few things on the list then they vanish into thin air.Good luck buying with avant homes you will need it.sales staff are ok at the point your willing to be patient to secure your house.once your in your house customer services are slow and pointless they cant be bothered with you and site managers really cant be bothered with you.
Clarence · 18 April 2023
★★★★★ 1/5
Trustpilotarrived at sales office for scheduled…
arrived at sales office for scheduled appointment.avant staff was late by 25 minutes with another customer...no apology or sincereness from staff at all for keeping us waiting that long outside.staff had little information about the plots we were asking about. while we were sitting chatting the door was chapped by a customer who had already bought a house on the site was asking sales staff if they would get customer support services to contact him regarding snag work to be done as customer services was ignoring him.avant sales staff asked him to leave and closed the door on him while he was still talking,it was very unprofessional and we actually felt sorry for that polite spoken customer who seems to be having troubles with avant homes.it wasn't a good experience.we were told we would receive an email with more information and we didn't get the email sadly.my wife called back to pay a reserve fee on the plot and she was told the plot was already reserved and been taken off the list.very disappointing and unformal service from avant. we were not taking seriously and missed out.once we had the email information we were going to reserve.
Yvonne · 17 April 2023
★★★★★ 1/5
TrustpilotDo not buy from Avant Homes!
Sell you a property and then don't sort the issues, and believe me, there will be plenty! Whoever supposedly signs off on these properties must be doing so with their eyes closed. As for customer care, it's a figment of my imagination. Completed on my place Feb 2022 (after delays on the build). Was promised the earth and great after care, what a load of rubbish. They don't answer calls or emails. The most unresponsive company I've ever come across. All down hill since ex-persimmon boss bought Avant. Do yourself a favor, take your money elsewhere and save the headache and stress, they do not care once they have your money! You'll thank yourself for it. As for all the positive reviews on here....questionable. Just go ahead and look up all the facebook groups on Avant and get a TRUE feel for what's really going on with this developer, or search the news articles of home owners putting up large banners slating Avant homes after their experience and unwillingness to rectify issues from what is poor build quality.
Gurdeep · 14 April 2023
★★★★★ 1/5
Trustpilotdont waste ur money
dont waste ur money, trust me put ur money into rubbish bin but dont waste it with avant homes, once they got ur money with the deal they would never look after to ur home, ur roads and the whole state !! they're just a group of thieves and rubbish company. this is over 2 years i got a new house of them in the new estate and still the roads are full of holes, everywhere our new cars all are became a scrap ones becaouse thier quality , they come every 2 months and work few hours and digging somewhere and again lots of dirts and blocking the roads and for nothing. people just avoid this useless company
Sami · 11 April 2023
★★★★★ 1/5
TrustpilotAvant Homes falls massively short of…
Avant Homes falls massively short of expectations as promised.we bought a family homes here in scotland and have been left with a mess of small and big problems.avant came out to fix some of them and the end finish is poorly and worst in some areas.the most recent one being our slabbing front and rear,mainly the rear is dipping down and now its looks like a rocky road trip hazard after only being in the house for 1 year 1 month.2 newest problem is the bi fold doors are whistling which is driving us all crazy.they have moved off the brickwork and avant homes is blaming us for mishandling the doors,we have only had them opened twice during last summer.we have water ingress on the ceiling corner of the rooms which we have been advsed there is a plumbing issue between the ceiling and floor.the list goes on and on...too many chips and scratches in the house to be happy with the build.avant are failing to come out and fix the problems.At best we get emails back ust after 30 days but still no one is committed to come out and look at the problems,its the same old email from avant back and fourth usually we are talking a 50 day waiting time in between contact with avant.months has been wasted in this process and we are in fear now of being ignored.
Duncan · 10 April 2023
★★★★★ 5/5
TrustpilotSummerville Quarter …
Just bought a house at Summerville quarter in Stockton. Cannot fault the process from beginning to end. Excellent service from Angela in sales, who supported us and kept in regular contact throughout. As expected a few snags in the house, however overall an excellent high standard of finish. All snags resolved without issue in an efficient manner. Site managers Bill and Graham have been brilliant. They are accessible and approachable, and nothing has been too much trouble.Contacted customer service on a Sunday as a back door key broke in the lock, and within two hours someone was sent to the property and issue was resolved. A really positive experience and would highly recommend! 5 ⭐️
Kathryn · 7 April 2023
★★★★★ 5/5
TrustpilotVIP TREATMENT
My wife and I where very pleased with the professionalism of Miss Chloe. Despite the fact we were one hour before time, she automatically adjusted to our time. She then proceeded to show us around; we visited 2 homes. We were impressed by the futures, all our questions were answered. We really felt special as we were given VIP treatment.
Ntomba · 14 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
