Avant Homes North East Catterick reviews

★★★★★ 1/5

Trustpilot

New Build Nightmare

Worst level of customer service I've ever had the misfortune of dealing with.Did you know, that even when Avant have carried out home repairs and the problem remains, they abandon you at the 2yr mark because your warranty expires? They do not guarantee any of their repair work! I've been waiting 12 months, for Avant (who are builders), to find a contractor to come and correct the holes in my brickwork to the front of my house!! Am.I missing g something? Or is this literally your job? It's absurd. The real issue at the moment though, is its moving into summer months and Avant are still responsible for our site maintenence (even after them leaving site nearly 2 years ago, the site is still not up to spec and hasn't been adopted by our management compay). The absolute embarrassment I feel, driving into our weed ridden jungle, is awful. I kid you not, in some parts of the estate, the grass is 2ft high! And they could not care less. Customer service don't want to know. Roads unfinished, bins not emptied, fences broken, land flooding, we have the lot. Not to mention that we have no safe way on foot to leave the estate, because Avant won't build the bridge that was in their contract because its too expensive. Seriously, you have to be prepared to dedicate a LOT of hours chasing issues, trying to hold them accountable for their building and maintenence standards and ultimately getting nowhere. Once they have your money, they don't care.

Lynz · 26 May 2023

★★★★★ 1/5

Trustpilot

I wish there were a zero rating option

I wish there were a zero rating optionWe've lived in Wynyard Park for just over 5 years, no end of remedial works were needed to the house when we moved in and anything that still wasn't rectified or brought up to standard after the first 2 years Avant washed their hands of.The estate itself is a mess, the main road in was only completed recently, the pavements aren't finished, the communal grass areas have had to be maintained by residents as Avant don't care about the state of the place now they have their money, but Wynyard Park won't maintain these areas until Avant make good leaving the residents in limbo. Same with the roads, they won't be adopted until they too are brought up to standard. Radio silence from Avant.We are trapped on this estate unless we get in the car, there is NOTHING here but houses, with more being built.The "different vision of living" that was sold to us was a pack of lies, there are none of the country walks, cycle paths, community spaces that were promised. Let alone a shop, pub, community centre, or anything that was sold to us.We are threatened with legal action for trying to access the surrounding fields that haven't yet been built on. They have literally fenced us into the estate.If you are considering buying here please speak to residents first as potential buyers should be aware of the way Avant and Wynyard Park operate.

Emma · 26 May 2023

★★★★★ 1/5

Trustpilot

Avant at Wynyard - thieves!

Bought a house at Wynyard, promised the world and get nothing. We pay a service fee and have pot holes, unfinished paths and we even have to cut the communal grass. No secondary school, shop, bridge or children’s play park… it’s ridiculous, DO NOT BUY FROM AVANT.Wynyard park do not help the situation,all complaints are always deflected back to Avant even though it’s their land.Nothing will be done regarding the bridge over the A689 until a tragedy happens, they’re putting lives at risk.

Ian · 25 May 2023

★★★★★ 1/5

Trustpilot

In a trail of broken promises and neglected responsibilities, Avant has transformed our once-promising estate into a disheveled, unadoptable mess - trust them at your own peril.

If there were an option to rate Avant a pitiful zero, I assure you, I wouldn't hesitate. As a resident suffering for far too long, I've witnessed our once promising estate deteriorate, rotting in the chaos left in Avant's wake.The problems are glaringly obvious, the pathways are disfigured by damaged tarmac, presenting a clear hazard to pedestrians. Our drainage systems, ironically, are clogged with the very debris discarded by the builders, transforming our anticipated rainfalls into potential floods, rather than the nourishing events they ought to be.Our public spaces, expected to be verdant retreats, now mimic overgrown jungles. The neat hedgerows now appear as if something has been brutally dragged through them, symbolizing the neglect we've been subjected to.The fences, meant to secure and adorn our spaces, are in a pitiful state. The trees - once symbols of life and beauty - stand as painful reminders of broken promises. Many have died, others are simply wonky and damaged, a stark contrast to the thriving greenery we were assured.Avant's final act was to build the last house on this estate, then without a second glance, they abandoned the site. Their neglect has been a persisting pain for us ever since.Every resident was wooed with grand promises, only to be disillusioned by the harsh reality, a far cry from the assurances we received. We've been left to grapple with the aftermath of Avant's negligence, with no visible pathway to restoration.I voice these words not out of impetuousness, but from years of harsh experience - AVANT IS NOT TO BE TRUSTED. If you are considering purchasing a home from them, I implore you to tread cautiously. Don't let their sugar-coated promises cloud your judgment of their potential actions.

Dave · 25 May 2023

★★★★★ 1/5

Trustpilot

Zero estate maintenance leading to…

Zero estate maintenance leading to overgrown grass, roads and paths not finished, Play area or walkways haven’t been completed. Estate should have been handed over to the estate management company at least 1 year ago, but due to Avants complete neglect and unwillingness to bring the site up to standard we are left paying fees and receiving no service.Contacted them regarding shared driveway being laid wrong and told nothing they can do despite them admitting it was wrong when sending me the drawing showing private and shared areas.Needs addressing!!

Anonymous · 25 May 2023

★★★★★ 1/5

Trustpilot

Avant Promise the world but don’t…

Avant Promise the world but don’t deliver.I have had five leaks in the first 3 years, the last few they weren’t interested in as much upside of two year warranty.Land to the side of the property that was theirs was raised randomly which now causes flooding to my gardens and garage.Has took them three years to put a surface down to my road & the green spaces have just been left to turn into a jungle.Absolutely awful, will Never buy Avant again.

Brian · 25 May 2023

★★★★★ 4/5

Trustpilot

Lewis has been very helpful and…

Lewis has been very helpful and friendly in handling all our questions at Greenlock Place, Leeds, also patient whilst we decide whats right for us.

Catherine · 23 November 2023

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. I wouldn't have purchased my home had I known beforehand how poor they really were. Sales team were 'okay' - nothing special, but nothing really bad, but the aftersales and customer care team are truely terrible. You're lucky to get a call or reply at all. Been in months now, missed appointments to have snaglist items resolved on multiple occasions. Refusal to arrange workmen outside of work hours so it's more time off from work each time. I've never known a company so disorganised. It's worth noting that compared to some of the stories I've heard I think I've faired fairly well on what has gone wrong with my property, but I still have a much longer list than I expected honestly. I'm from Waterside quarter, lovely estate, great looking homes, terrible customer service, you won't get anything broken fixed, simple as that. Nothing so far as been resolved on my property. Be warned, if you purchase assume zero warranty or support or be left frustrated and disappointed.

Ethan · 19 May 2023

★★★★★ 1/5

Trustpilot

The worst level of customer service I…

The worst level of customer service I have ever received. Once they have your money any level of customer care is completely gone. Damage to every door front in kitchen which was highlighted the day before keys were exchanged and still chasing to have this rectified over 6 months later. 7 failed appointments and days of annual leave later and nobody bothers to turn up to appointments. Emails go completely ignored, there’s no escalation process and I’ve been swapped between customer care reps at least 4 times in as many months. Nobody takes any accountability for anything. I’m having to chase the subcontractor for the kitchen myself who are just as useless and downright rude. Front door does not lock, gap in gable, cracked tiles in bathroom, draining issues in garden, drive is falling to bits. AVOID THESE COWBOYS.

Kirsty · 16 May 2023

★★★★★ 1/5

Trustpilot

Avant homes are definitely now not a…

Avant homes are definitely now not a quality builder They have recently been bought outThey are producing substandard properties and selling properties with known structural issuesI have recently purchased a property from them and was the worst decision of my life. Look at other builders please do not be in the position I am in

Andy · 24 October 2024

★★★★★ 1/5

Trustpilot

Absolute Tosh

Absolute Tosh. I regret ever buying one of these Homes, you are promised the world and after 'move-in' day they could not care less. Internal snagging has never been sorted, my garden has no grass on it anymore just stones and rubble with a few tufts of grass. My bath has been leaving for 2 years the bifold door keeps tilting which they have fixed twice I have reported so many issues over the two years and not one has been resolved. I am now at a point I am getting the NHBC involved.Last October I told them about frost in our attic. I went in to the office, I sent multiple pictures to the woman directly in the office for nothing to come of it and they had the audacity to DENY them even receiving this communication and other communications about other issues fyi. Don't let them tell you they will come back and sort all your snagging internally either because they won't. It has took for my ROOF TO FALL OFF before anything has been done and the 'lovely woman' on the other end of the phone has tried to tell me because im no longer in warranty there's not much they can do. I might not be in warranty now but I was when I originally tried flagging all the issues I have, the phone call ended with her pretending shes doing me the favour because its a health and safety issue they're going to send a joiner to 'take a look' and hopefully sort next week lol, unlikely. She was rude too.My bath was never installed correctly, the sealant went within the first few months of moving in, I have mould under the bath and a leak coming through the ceiling in the front room because of it. The bath was only placed on top of the stand, the screws werent even screwed on either, just placed. This is only a couple of the issues we have had unfortunately. But NEVER I repeat EVER allow them to bull **** you regarding their customer care once its up and its passed they could not give less of a toss. I have picture evidence of everything, the mould, the snagging internally, EVERYTHING and I have now shared all over social media. Let people know not to let themselves in for this sh1111. Let people know that their customer care is next to nothing and maybe not all of them but her attitude towards me on the phone im very happy she was on the phone and not in front of me🥰However, I would like to point out the new site manager of waterside quarter who has only been here a few weeks is excluded from the above he has had me full throttle today and i want to apologise to him, he is a lovely man who is actually trying his best to sort this, not like the rest of them.To conclude - DONT BOTHER.

Beth · 12 May 2023

★★★★★ 5/5

Trustpilot

Jaqueline was fantastic

Jaqueline was fantastic, she was very helpful and kept in touch throughout the full process. She made finding my home a very easy process.

David · 8 December 2023

★★★★★ 5/5

Trustpilot

Very impressed

Looking round at property stock in the area. Avant are a cut above everything local. Helen has been great at Collingsgate helping to secure the correct home for me on the correct plot. Maybe these guys are different to the average builder. I will update as we progress!

Daren · 21 April 2021

★★★★★ 5/5

Trustpilot

Adam Kniveton was excellent

Adam Kniveton was excellent. Very speedy to replace a broken drawer. Very friendly and understanding. Initial customer service wasn't great but that is no detriment to Adam who was spot on.

Shane · 8 June 2023

★★★★★ 5/5

Trustpilot

Avant homes Laura is such a brilliant…

Avant homes Laura is such a brilliant staff. Her professional skill helps my family of Berry Hill Mansfield a lot in house repairs. Laura's nice and pleasant manner delighted us all.

Yung · 8 June 2023

★★★★★ 1/5

Trustpilot

Build quality isnt great, aftersales is a joke.

Build quality isnt great, aftersales is a joke, attitudes from sales staff and aftersales staff pathetic, I could go on and on about issues and excuses but I`d simply be wasting my time, beware.Obviously cant sell the homes due to the reviews on poor everything so rent them out, waiting over a year for initial snags to be rectified with garbage aftersales mails and service.

Lee · 1 May 2024

★★★★★ 5/5

Trustpilot

Trinity Fields, Retford

The Trinity Fields staff at Retford are amazing. Carla dealt with us at first and helped us reserve our new home as she knew how much we wanted it. Today (3rd June) we went to the site to see the progress on our house and spoke with Nadia who is so lovely, she gave us some more helpful information and told us to come and visit whenever we want which is really kind (we’ll definitely be there every week)!!

Jordan · 4 June 2023

★★★★★ 5/5

Trustpilot

Witham st Hughes

The sales lady took us around some incomplete houses which was great to see how they become the beautiful places they are. She was friendly and very accommodating. Thanks Andrea Hooley

Jay · 3 June 2023

★★★★★ 1/5

Trustpilot

SIMPLY A DISGRACE!!!

Yet again we have another “sink hole” issue upon the entry to our development which is now 5yrs old. We still have no roads, the East Riding Council will not sign the development off because we are quite literally “the forgotten development”. Godwin Vale Stamford Bridge York. An exclusive area, high cost housing but cheap experiences and poor customer service. To say that we are deflated, demoralised and now defeated is an understatement Avant, you win! If by some miracle we could ever secure a sale here we would be out in a heartbeat. But why subject another family to the four years we have endured. DISGRACEFUL COMPANY!!!!!By all means contact me, again for another report. We have enough images over the years and are taking this to the York Press as well as the Council. You should be banned from operating any further developments until you rectify the ones you have left behind unfinished.

Jamie · 4 May 2023

★★★★★ 1/5

Trustpilot

Disgraceful! Not even worth the one star!!!

Deposit paid March 2021, exchange July 2021, at this point my move in date was January 2022 after already being put back by 5 months. I am still not in my house May 2023. Tony Clarke the construction Director just does not ring or give me any time scale for anything. Richard Hosie The Managing Director feels they are doing a good job. This company is an embarrassment. Customer Service is not in their vocabulary!!!!! I am at my wits end!!! Something needs to be done with this company, it is immoral!!

Michelle · 4 May 2023

★★★★★ 4/5

Trustpilot

We are in the process of purchasing our…

We are in the process of purchasing our property from Avant Homes, so far the engagement has been positive and Shomala our Sales Lady has been very helpful She has been really understanding and has a really nice gentle approach which has been fantastic for us

Esther · 26 August 2021

★★★★★ 1/5

Trustpilot

Dont fill out your nhbc survey until…

Dont fill out your nhbc survey until all the work in your avant home ha been done. Because i can almost certainly assure it the work (snags) will not get completely by avant homes. no customer service what so ever!!its not surprising to see avant home with only 2.7 star rating on here.IF YOU LOOK AT THE FIVE STAR REVIEWS FOR AVANT YOU WILL SEE THERE JUST MADE UP TO COUNTER BALANCE THE STAR RATING FROM BEING 0.THE FIVE STAR REVIEWS MOSTLY STATE THEY ONLY ASKED SOMEONE A QUESTION AND AVANT ANSWERED IN THEM WITH LOADS OF INFORMATION.THEN APPARENTLY TAHT PERSON LEAVES A FIVE STAR REVIEW.ITS LAUGHABLE.THERE ONLY THERE TO HIDE THE FACT IF THEY DIDNT HAV SOME FIVE STAR REVIEWS AVANT HOMES WOULD BE A BIG FAT 0 STAR COMPANY.

Kimmy · 2 May 2023

★★★★★ 1/5

Trustpilot

why wont avant help or fix my house??

why wont avant help or fix my house??buying the house with great deal of remorse now.from the outside looks fine buts its not.everything is a shambles top to bottom with avant home builders. Feel like i have been deserted, so disappointed.originally paid £1400 for extras which i am still waiting on. i have been in my home just over one year??? avant seems to have disregarded these extras to me and i paid cash for these extras.no answer from avant after a manifold of email and phone calls asking when my extras will be fitted. im looking at 60 days for any email response which is not progressive in any way shape or form.my Velux windows are not installed correctly which already i have water staining marks around the Velux window gyproc sheets this gets worse after few days of rain each time.avant are not answering me and when they do it is a short email reply thanking me for my email live in hope that the situation will progress and is being processed by the company but then when i call avant its a disappointing conversation saying i will be emailed about the problem. which never comes.i have tonnes more problems than my extras and Velux window the house as a whole is untidy with problems here there and everywhere.my garden is a mess unfinished grass areas which is left as muck and grass is thin mucky and soggy all the time .my beige stone slabs are wonky. my side gate doesn't open any more as post has fallen away from wall.my house is cold and draughty, my garage door doesn't close unless shoved in at corner then locked its a nightmare i don't use because of this.i have had to fill and sand many screw holes all over the gyproc from ceiling lights being installed in wrong place then avant moved them so left the holes.my white doors have small damages on them,my bathroom have wonky tiles, plus one sink basin is not siliconed to the wall.still waiting on my 1.8 meter fence being fitted and its into second summer season now with no fence between me and neighbours garden. my problems with my home go on and on with no response from avant homes.i could of bought another house with less work needing dine to it but i entrusted avant building me my home it looked great at first but now i remorse myself for buying with avant. so many bad reviews about this company i wish i had only seen them before buying now im stuck with this shambles. i will be back with a updated review in a while to see if avant change change their mind with this disorder.

Kevin · 2 May 2023

★★★★★ 1/5

Trustpilot

Don't expect any customer service.

Don't expect any customer service once you move in as it's non-existent. Almost in our house 2 years & still chasing them via phone & email with no response to our snagging list items they've yet to rectify, some highlighted during move in. Only care about selling you the house, once they have that money they wash their hands of you regardless of how poorly built the house is. Disgraceful company. Best advice I can give is don't purchase from them. They totally ruin what should be a happy experience with all the stress & time involved trying to fix all the problems they don't want to acknowledge.

Brian · 1 May 2023