Trusted Agent profile · Castleford
★★★★★
953 reviews across 3 platforms
6 Bank Street, Castleford, WF10 1HZ
Hunters's office in Castleford, at 6 Bank Street, is rated 3.4 out of 5 across 953 reviews on three platforms, including 402 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Castleford office, from every platform, shown as written. First names only.
5/5
GoogleThanks to Hunters Castleford and Lisa, purchasing our new home was completely stress‑free. They were incredibly helpful, professional, and patient throughout the process, always ready to provide clear and timely information. They truly went above and beyond our expectations, and we really appreciate all their support. Highly recommended.
Thanks for your lovely review we really appreciate it.
5/5
GoogleLogged an issue on the site, and had a reply very quickly, followed up by a call from Georgia, to confirm what was happening Issue was resolved the next day Excellent prompt service from Georgia which gives a lot of confidence that if I need to log any more issues, they will be sorted for me Thank you Georgia
Thanks so much Ian what a great review. Much appreciated.
5/5
Google⭐⭐⭐⭐⭐ My experience with Hunters has been excellent from start to finish. The team is professional, responsive, and genuinely supportive, making the whole letting process smooth and stress-free. Communication has always been clear and timely, and I felt well taken care of every step of the way. I highly recommend Hunters to anyone looking for a reliable and trustworthy letting agency.
Thank you Gloria for your lovely review its appreciated
5/5
GoogleI had a fantastic experience with Hunters Castleford Letting. Their professionalism and quality of service are truly unmatched. From the initial inquiry to the final move-in, the entire process was seamless and efficient. Andrew and Beth Allen were particularly exceptional. They were very supportive and helpful with all my concerns, providing knowledgeable and responsive support every step of the way. They made sure that every detail was taken care of, offering clear communication and assistance throughout. I highly recommend Hunters Castleford for anyone looking for a reliable and professional letting service. Thank you for making my renting experience so positive and stress-free!
5/5
GoogleWe have just sold our house with hunters. From beginning to end they have been efficient, reliable and professional. In particular we want to say thank you to Holly and Lisa who were excellent. Both of them have been super friendly and helpful and both of them were very quick as responding to anything we asked of them. We wouldn’t hesitate to use hunters again in the future and would recommend them 100 per cent.
Thanks Amanda for your feedback much appreciated
5/5
GoogleThis year I have worked with both the sales and lettings teams at Hunters, Castleford and I cannot fault them. They are very helpful, friendly, caring, and knowledgeable on the area. They go above and beyond to help and ensure the processes go smoothly. I would like to thank Kiera and her team, and look forward to working with them in the future. Before I started working with Hunters, Castleford, I had had some communications with other estate agents in the area but I found their communication with me did not match the communication I have had with the Hunters team. Thank you all.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Ann for your kind words, all of the team work extremely hard. Your continued business is greatly appreciated and we love working with you!
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
5/5
GoogleLisa horsey supported us so well in what ended up being quite a stressful house buy! She kept us informed throughout, answered all our questions and nothing was too much trouble. She helped keep my sanity so thanks Lisa!
Thank you Sian, Lisa is amazing and works so hard. You’ve been a pleasure to deal with. Many thanks again.
5/5
GoogleExtremely thorough, friendly and answered all my questions. I feel in capable hands. Special mention to Beth who assisted me.
Many thanks for taking the time to leave us a review its very much appreciated
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
5/5
GoogleContacted Hunters Castleford after finding a property to rent, very professional & within a couple of days i had a viewing, the property they let was immaculate & ready to move in. Lara went above & beyond to help me as its the first time ive rented through an agent, everything was explained & she was always on standby to answer my questions & help me. The process was fantastic from start to finish & we couldn't be more happier in our new home. A special Thankyou to Lara & the rest of the Castleford team, your all doing an amazing job.PositiveResponsiveness, Quality, Professionalism
Thank you so much Claire for taking the time to write such a lovely review. Lara and the team are over the moon with your feedback. Good luck in your new home.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
5/5
GoogleIve been renting through hunters for almost 4 years and had absolutely no issues at all with them. Recently we had a leak and it’s been sorted the exact same day thanks to James. He’s absolutely amazing with communication and has always been on hand to promptly sort things out! Thanks so much😊 …
5/5
TrustpilotExpert advice! - Thank you Tom Moorhouse!
Expert advice! The lovely Tom Moorhouse came to value our house on 22/08/2026. He gave sound, candid advice which my husband and I are extremely appreciative of. Although we are not in the position to list our house right now (no fault of Tom's), we'll certainly be back within 12 months.
5/5
GoogleA friendly, highly professional service provided by Hunters. Over the course of our house sale we had contact with a number of staff from the Castleford office and they were all helpful and reliable so our sincere thanks to Sally, Keira, Lisa, Mehak and Hollie
Many thanks for your review Mr Turner it’s much appreciated.
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
5/5
GoogleBrilliant service from Hunters in the sale of my house. They found me a buyer the day we took photos, before it went on the market! Service will amazing from start to finish, they did all the chasing of solicitors for me too. Really friendly service. Thank you especially to Sally, Lisa and Mehak!
Natalie thank you for taking the time out to write us a review! I know it was a little stressful at the end to say the least however we got there! You were a pleasure to work with and we’re so pleased you’re happy in your new home. Many thanks again for your review it’s appreciated.
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
5/5
GoogleVery many thanks to all at Hunters Castleford and especially Andy Wiles during our recent setting up of a new agreement. Right from the start Andy and his team ensured that we understood the whole process in a friendly and efficient manner. At all times we were kept abreast of what was required, what had been completed, and the expected timescales. We would highly recommend Hunters to anyone who requires a professional and friendly organisation with whom to deal with.
5/5
GoogleAs a landlord I was looking for a company to arrange a Tenancy Agreement for me. I initially rang and spoke to Beth who was so professional and friendly and she explained the process to me and said she would pass me onto Andy to discuss further. Andy rang me at exactly the time he said he would and assured me that they could help. It was the easiest process I have experienced. I just sent him all the information he needed and sat back and they did everything for me at a very reasonable cost too. I absolutely recommend Hunters to any Landlord or Tenant as they really care about you and your needs and give a very personal, caring and professional service. Thank you to all the team!
5/5
GoogleHunters Castleford is the best estate agency I have come across. In particular, Mr Andy Wiles, who managed my house, was very professional and friendly. As a landlord, my biggest concern is the tenants and the repairs of the house, both of which Mr Andy Wiles takes into consideration for the landlord. He replies to the landlord's emails in time and helps the landlord to solve the problems, especially after many attempts, he helped me to solve the problem of credit card payment for the repair of the house, which is very important for many people.Hunters Castleford has a very good team of co-operation in the repair of the house, the quality of the repair is good, and the price is fair. In particular, Hunters Castleford do not charge any additional management fees and are a very landlord friendly agency. Mr Andy Wiles was recommended to me by a friend of mine and now three of our friends' houses are managed by Mr Andy Wiles. Even one of my friend's other house needed a washroom addition, approached Mr Andy Wiles and he has helped to arrange it. My friend told me that next year he will give his other house to Mr Andy Wiles to manage. We are very lucky to have met Mr Andy Wiles. As landlords we now feel very relaxed because we have Mr Andy Wiles. If you are a landlord and are experiencing any kind of difficulties, it is highly recommended that you go to Mr Andy Wiles at Hunters Castleford.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
5/5
GoogleWhat a fantastic lettings team...from start to finish Beth and Caitlin were there to help with any questions I had. The letting procedure couldn't have gone any smoother. Communication was great and kept me informed every step of the way...thank you xx
Thank you Wendy for leaving us 5 stars it’s very much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, Castleford won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
