Trusted Agent profile · Castleford
★★★★★
1,012 reviews across 3 platforms
6 Bank Street, Castleford, WF10 1HZ
Hunters's office in Castleford, at 6 Bank Street, is rated 3.3 out of 5 across 1,012 reviews on three platforms, including 402 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Castleford office, from every platform, shown as written. First names only.
5/5
GoogleOnly 48hours between having our valuation and it going live on the market resulting in a quick sale - thanks to Keira for all of her hard work with that. Received weekly updates from Lisa about how the sale was progressing too. Would definitely recommend!
5/5
GoogleLisa and team were great throughout a difficult transaction. A pleasure to deal with.
Thanks Daniel what a great review. Moving can be super stressful especially when difficulties arise however I’m glad to hear Lisa and the team made it a little easier for you. Much appreciated.
5/5
GoogleVery impressed with Hunters so far. Received a cute care package when we moved in which we thought was a lovely. Communication has been great. Olivia in particular has been amazing, can't thank you enough for looking after us and helping us settle in so quickly. Also reported a maintenance issue and it was literally sorted within a day. 5 stars! ⭐️
Thanks for your amazing review Lydia, we appreciate moving can be stressful so the little new home box can be useful!! Glad to hear your maintenance issue was sorted efficiently as well! Many thanks again
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
1/5
GooglePoor branch as a whole, You are expected to allow them to run a hard credit check to even get a viewing potentially worsening your credit score. This means you might have a good score but they wont even let you VIEW it because they'll have someone with slightly better score. Absolute joke of a company, bank statements needed to be scanned for CCJ so they don't waste their time. Hiding behind COVID - Joke of a place.NegativeResponsiveness, Quality, Professionalism, Value
Hi Jakub, Thank you for your review. Sadly this isn't our process at all so you are completely incorrect. Under covid restrictions we do request potential tenants complete a pre viewing questionnaire to simply outline their criteria to see if it is applicable for the particular property and this certainly does not include a credit search. This was clearly explained to you. We wish you all the best in your onward search for a new home.
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
GoogleExcellent service provided by Lisa and Holly dealing with the purchase of our new home. Special thanks to Lisa for putting pressure on when needed to ensure no further delay in a very lengthy process! Thank you both 😊 …
5/5
GoogleEveryone I've dealt with have been brilliant. Danielle and Kiera especially have been really helpful. I have had updates without asking and not needed to call once for feedback on viewings. I would Highly recommend these girls at Castleford to help you sell your property and will be selling my other house in future with them too. Thanks a lot ladies and the rest of the team so far!
5/5
GoogleWe are extremely grateful to Beth for her professionalism and patience throughout the rental process. She answered all of our queries in detail and assisted us in smoothly completing the rental procedure. We are thoroughly satisfied with her assistance and truly appreciate her help.
Many thanks for taking the time to leave a review it’s appreciated.
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
5/5
GoogleAmazing service from all staff from start to finish. Great communication throughout our sale. Made my move so stress free, thank you!
5/5
GoogleAll the team at Hunters were great in finding me a property after viewing many! James and Elizabeth in the office were brilliant with arranging viewings and providing all details necessary. Front of house staff always very welcoming. Thank you.
Thanks Richard you were a star to deal with!! Much appreciated.
5/5
GoogleFantastic service, and went above and beyond to ensure that our tenants were well informed throughout the process.
Thanks Arthur for taking the time to leave us a 5 star review its appreciated
1/5
TrustpilotPut things in place so the eldely…
LUDLUM HOUSE 1 ROOM £ 140 A WEEK ....Put things in place so the eldely residents can enjoy there life there change him That runs it he is useless never there gettjng paid too siy on his fat arse the cleaner well thats a waate of time
5/5
GoogleJust purchased our seventh property in the last 12 months and the second through Hunters who are our favourite estate agents. We always deal with Hollie and Lisa from from the Castleford Branch who are extremely professional, knowledgeable and go above and beyond to help with the sale process from start to finish. Thank You for all your help
Thanks so much for your review it’s lovely to hear you’ve built a relationship with Hollie and Lisa they both work really hard. I’m sure we’ll be in touch again soon!!
5/5
GoogleMy wife and I are in the process of purchasing a property. We're almost at completion and the move. My wife has dealt with everything and has found it a pleasure dealing with Lisa at Hunter's Castleford. She has phoned each week and kept us updated and has always been friendly, polite and helpful. We would certainly recommend Hunters.
Thanks David to you and your wife so much for an amazing review it’s much appreciated. Lisa is an asset to Hunters and we would be lost without her!! Many thanks again
5/5
GoogleJames at Hunters was very helpful and knowledgeable when showing me round a recent house viewing. He very promptly found out some more information for us and called us much quicker than we were expecting. Great service and initiative! After a bad experience with another local estate agents he was just what we needed and reaffirmed our faith in estate agents. We have since had an offer accepted on the house and look forward to working with Hunters in the future!
5/5
GoogleAmazing experience dealing with Hunters. Lisa was fantastic throughout the process, proactively chasing updates from solicitors and was just on the ball at all times. Amazing Team and so glad I choose Hunters 🙂 …
5/5
GoogleAbsolutely blown away with the experience with Danielle from the first call she managed to meet at at the house viewing within 2 hours and managed to get us the sale of the house within 5 hours you can not ask for more then that she is more then happy to help with no questions asked
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
5/5
GoogleHunters provided a great client service, the staff had local expertise of the area and were helpful at every step. Every email, question and telephone call was answered clearly and quickly putting my mind at ease through the process. Lovely friendly staff I would recommend hunters estate agents to my friends and family.
5/5
GoogleFantastic organisation, really helped us understand everything. Went above and beyond to answer all our queries and made sure we were all ready for our move in date. Would thoroughly recommend to anyone looking to buy or let.
Thank you Loic for your lovely review it’s much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, Castleford won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
