Trusted Agent profile · Castleford
★★★★★
1,013 reviews across 3 platforms
6 Bank Street, Castleford, WF10 1HZ
Hunters's office in Castleford, at 6 Bank Street, is rated 3.3 out of 5 across 1,013 reviews on three platforms, including 402 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Castleford office, from every platform, shown as written. First names only.
1/5
TrustpilotDon’t sell with hunters
If you are selling your property please avoid hunters, they charge an extortionate fee for buyers to provide ID when purchasing a property and use a 3rd party company to complete these checks, sadly that company are really poor and their app doesn’t work meaning the whole process of confirming who you are is near impossible despite having to do so to sell your own property.
5/5
GoogleHighly recommend - A great experience from beginning to end. Everyone was really helpful, friendly and professional especially Mehak and Lisa who were my contacts 😊 …
5/5
GoogleHave been delighted with the service provided by Hunters. Janet, Lisa and Kiera have all been fantastic with helping us through our purchase and Beth has been fantastic in sorting out tenants for our flat. Really impressed with the ladies. Looking forward to them managing our properties for us.
5/5
GoogleVery impressed from valuation to sale thanks Keira,Hollie and Lisa kept us informed at all times very pleasent experience would highly recommend
Thanks so much for your review that’s much appreciated.
5/5
GoogleWe have dealt with Andy recently on a BTL property, his knowledge and expertise in this area are second to none. Definitely will be using Andy and the team at Hunters for all future opportunities and I will be recommending him going forward.
1/5
TrustpilotHunters Belmont Circle
Called Hunters Belmont Circle to arrange a valuation of my home. They asked me the reason for wanting to sell and when I told them it was because we're divorcing the representative immediately turned frosty and said they charge for valuations if your selling due to divorce. Imagine you're presented with a very devastating and traumatic life event, and then the pariahs come a hunting to see if they too can make a profit out of someone else's misery. Shameful.
1/5
TrustpilotWhy all the complications?
Tried to book a viewing online of a property in South Shields. I received multiple text messages and emails asking me to complete a further questionnaire before they could proceed. This questionnaire then appears to have prompted another questionnaire (with multiple further texts and emails), which looked like it was going to try and book me in for a property valuation of my current home. I decided instead to call and try and book a viewing. The gentleman who answered seemed thoroughly disinterested and told me viewings could only be booked for weekdays, and only during the hours of 9am to 5pm. I explained that I work during those hours (as most people do, I would suspect) and he said, 'Ok then, bye' and terminated the call. Not sure exactly how anyone is supposed to view a property with Hunters.
5/5
GoogleHad such a great experience with Hunters in finding a place to rent after moving back to England. Beth and James were both amazing to work with - all my questions were answered quickly and efficiently. Felt like I was very well taken care of by Hunters!
5/5
GoogleI used hunters, to sell my house, the whole process went smoothly from start to finish, the team were very informative and quick to answer any questions I had, can't fault there work, will be recommended and using again in the future Thank you hunters team
Thank you Steve for taking the time to leave a review. The house is lovely and a pleasure to sell for you!
5/5
GoogleFrom valuation to getting my house listed and photographed. Fantastic sale kiera and Lisa from Castleford branch did everthing they could to sell my house for me. Plenty of viewings and all I did was show them around. Prompt updates and feed back thank you team
Thank you Melvin, you have been great to deal with and it was a pleasure selling your house for you. Best wishes for the future.
5/5
GoogleMy experience with Hunters was impeccable from start to finish. I couldn’t fault any of the process. The team in the office are always very helpful and updated me at every stage of the tenancy process. I would certainly recommend Hunters to anyone who is thinking of renting their property.
Thanks Mark for leaving a 5 star review it’s very much appreciated and you were a pleasure to work with.
5/5
GoogleBeth is an absolute credit to this company. She’s ensured we’ve been updated on every single step on our moving journey, she’s answered all my questions super quick & in great depth. So glad we had her support during this stressful milestone.
5/5
GoogleLisa and Keira have been great throughout our purchase, always quick to respond and checking in to make sure things are moving along as they should :)
Thanks Harvey for taking the time to leave us a 5 star review its appreciated
1/5
GooglePhoned for appointment on a property which had gone up for sale the previous day . Told there was no appointments. They took all my details and never got back to us . Went into there estate agents to be to be told it had sold subject to contract . This was a property with offers above .it had on listing a member of staff was an invested party . So why advertise offers above if you don't let people view . Very unprofessional. This would of been a cash sale . Still looking but will not look at any from Hunters and definitely will not recommend you to friends and familyNegativeResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. This property was a grandparents property of one of our staff members at Hunters who had specifically stated due to their personal circumstances the level of viewings was putting them under undue stress and asked us not to carry out any further viewings other than the ones that were booked in but to take details for any further interested parties in case a sale wasn’t agreed. We have a duty of care to follow our clients instructions and on this occasion their instructions were that it wasn’t about the most money it was to make the sale as hassle free as possible with a small amount of viewings which I do appreciate frustrates potential buyers. I’m sorry you feel that way about not buying anything through us in future as we are an extremely reputable agent however when we’re told our vendors are feeling really under pressure we have to listen, understand and take action. Please feel free to contact me directly if you’d like to discuss this further.
5/5
GoogleI just bought a house through Hunters in Castleford and they were honestly fantastic from start to finish. Huge thank you to both Tyler & Lisa for their help, both were quick to reply and always on the other end of a phone or email whenever I needed them. Really nice and professional people - everyone I spoke to was always a pleasure to deal with. Would not hesitate to recommend to anyone and will definitely go straight to Hunters should I need their services again in the future.
Thanks Jordan what a great review. The team work incredibly hard to make moving as stress free as possible so it’s great to hear such good feedback. Best wishes.
1/5
TrustpilotExtremely bad experience with Unprofessional and Rude people... Preston Road Wembley branch
Preston Road Wembley Branch I regret to say that my experience with your service has been extremely disappointing. The level of unprofessionalism displayed throughout the process was astounding. From misleading information to outright lies, it became clear that your team was not transparent or trustworthy from the start. Unfortunately, after the deal was finalized, your true nature became even more evident. The promises made prior to the transaction were not upheld, and your team showed a blatant disregard for customer satisfaction. I would strongly caution anyone against working with your company. Thank you for making this an experience I will never forget, but for all the wrong reasons.
5/5
GoogleGreat estate agents. Worked fast and got me all moved in within 2 weeks after viewing property. Super helpful. Communication is excellent knew what was happening every step of the way. Shout out to Beth brilliant lady very pleased with service
5/5
GoogleVery professional service, with the sales negotiator being proactive throughout in making sure that our sale progressed in a timely manner. Thank you.
Thank you for taking the time out to leave us a review its very much appreciated.
5/5
TrustpilotThank you so much to Rob
Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%
1/5
TrustpilotAbsolutely the worst estate agents
Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear
5/5
GoogleThe team are so friendly and helpful, Danielle and Mehak kept me up to date with everything and we’re really helpful with the viewings - thanks girls!
1/5
TrustpilotHunters
Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.
1/5
TrustpilotAvoid at all costs. The worst of the worst!
Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!
1/5
Trustpilot8yo living in freezing apartment for over a week
The flat has no heating and the boiler is not working, while the agent claimed that they are working fine during the viewing. The engineer said it takes 3-5 working days to get the parts to fix the boiler, my 8yo has to live in freezing cold apartment for more than a week. The agents just sent us 2 portable heaters and said we have to bear with it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, Castleford won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
