Marble Property Services Castle Donington reviews

★★★★★ 5/5

Google

A HUGE 5 stars from me and my boyfriend although we didn’t buy a property with Marble in the end the amazing Helen helped us so much through our entire house hunting journey! She was always a happy voice at the end of the phone and a pleasure to deal with! Keeping us up to date with new properties on the market and price changes. If we had of purchased our home through them we know it would have been a pleasure!! THANK YOU !

Holly · 6 July 2022

★★★★★ 5/5

Facebook

We just bought our first home through Marble. Robin was incredibly helpful throughout the process, he always made time to speak to us and let us view the property at short notice on several occasions. When/if we sell the property I would happily use Marble.

Tania · 5 December 2018

★★★★★ 5/5

Google

Nicola, Helen and the team at Marble Property Service were fantastic in helping me to find and move into my new home. I would very highly recommend them to anyone.

Paul · 6 July 2022

★★★★★ 5/5

Google

Fantastic, Professional and still with a smile Have been dealing with Marble letting for a number of years now and have always been impressed. During Covid, obviously very trying times, they still kept the momentum going. The letting team are all very professional and helpful. Nicola in particular has gone above and beyond in what i would say were particularly trying times recently and still managed to make me laugh. 5 STARS ALL THE WAY

L · 6 July 2022

★★★★★ 1/5

Google

Extremely disappointing service from Donna at Marble Castle Donington from start to finish. We’ve sold and bought houses before and can say this has been the worst estate agent we have dealt with for selling, I will detail just some of this below: •They copied the old listing of our house from when we bought it, spelling mistakes and all and sent us the draft without checking. •Consistently provided us with incorrect information. One example, our buyers position. We were told our buyers could break the chain if needed when we accepted their offer, then when we needed this to happen it wasn’t the case. •We had to chase them constantly to action anything on our behalf but we received frequent emails with no update or information just “your buyers want to move asap”. •Donna worked in favour of our buyers, pushing their position, circumstances and a completion date that suited them first even though we were moving cross country with a baby, breaking the chain to ensure the sale which I had to keep reminding them of our circumstance. •We put an offer on a house and lost as Marble didn’t know the full details of the our chain and couldn’t provide it when asked, it took a day of back and forth to confirm and we lost the house due to this. The other estate agent commented on how unprofessional they were not knowing or being able to provide the full chains details right away. •We were told that the chain was all secure and confirmed (the chain was only 4 including ourselves) when it wasn’t and they hadn’t even contacted the whole chain with the most up to date completion date we had put forwards after our buyers suddenly couldn’t work to the date Marble had specified everyone was working towards. •After being hassled and told everyone was working to a date proposed by our buyers, this completion date was pushed back by a month due to the bottom of the chain’s living and financial circumstances which at no point was ever know or communication to us by Marble until after we had bent over backwards to pack, secure removals and storage for that date. If Marble had secured this information from the bottom of the chain from the start and passed through the chain everyone would have worked around them from the beginning to avoid the delay. Surely any estate agent knows to work from the bottom of the chain up? Not in this case! •We are at a loss financially and when communicated this were told “I don’t know what you want me to say”. We are at loss because they did not stay on top of the chain from the bottom and have up to date, correct information. Our solicitor even called me to comment on how they’ve handled this to be a complete joke. I’m local to castle Donington but moving out of the area which is probably why little care has been taken to look after our interests. I’ve advised all friends and families in CD not to use them going forwards, so far they’ve lost two local house sales as I’ve advised them to go with another estate agent. Hopefully the other competitors in the area will force them to improve their service and not to simply chase the commission.

Lucy · 26 June 2024

★★★★★ 5/5

Google

It was such a delight dealing with Marble Property Services in securing a property to rent! Annabel particularly was very professional, friendly and warm, was always ready …

Seun · 14 April 2025

★★★★★ 5/5

Google

We recently sold our house with Marble and would definitely recommend their services. Thank you to Helen and Robin for all their hard work.

Kathryn · 10 August 2022

★★★★★ 5/5

Google

Brilliant service from Robin , Helen and Lucy both buying a property and going through with renting out our old property couldn't have asked for better communication and information. The process couldn't have been made easier for me especially with doing it all while heavily pregnant they are all to willing to help with anything you need. Couldn't have found a better team. THANK YOU ALL!

Lindsay · 8 December 2022

★★★★★ 5/5

Google

A fantastic service. Genuine and trustworthy throughout the whole process. Cannot fault Simon Kelsey, Robin Bailey and Joshua Wearn for their professionalism, responsiveness and for being incredibly helpful. Thanks Guys! Highly recommend.

Clare · 6 July 2020

★★★★★ 5/5

Google

We have bought two properties through Marble and found the service fantastic. So we have used the letting service, which has been fabulous. The speed and efficiency of sorting out problems has been excellent. We can’t praise the team enough for their support which has made our life so easy. Both teams seek to provide outstanding service and achieve what they say they do.

Jonty · 7 January 2023

★★★★★ 5/5

Google

Great experience from all the team at Marble Castle Donington and were all organized and efficient with the house move. …

William · 14 April 2025

★★★★★ 5/5

Google

Brilliant service. Daniel and the team were very professional and extremely helpful. I would highly recommend their services whether as a landlord, a tenant, seller or buyer. Thank you for excellent service. Mr K M Bradley.

Kevin · 7 July 2016

★★★★★ 5/5

Google

Helen was lovely and very helpful ! Happy with the services received from Marble Property staff

Dushy · 8 November 2022

★★★★★ 5/5

Facebook

We sold our house through Marble estate agents recently and couldn’t be any happier with the experience. From start to finish Robin and the team at Marble were professional, reliable and most importantly honest. From having previous bad experiences with other local estate agents we now will not use anybody other than Marble. 10/10 Thankyou!

Beccy · 19 November 2021

★★★★★ 5/5

Google

We had a house valuation with Robin recently and he really helped to discuss our options with us. His knowledge of the market and the local area were both second to none. Although we haven’t made any firm decisions yet, when we do sell, it with be with Marble Property Services

Tina · 15 October 2023

★★★★★ 5/5

Google

Helen, Robin and the rest of the team at Marble Property Services were nothing short of amazing when dealing with my property purchase recently. They responded to any queries instantly, and communicated with me throughout the whole process; a pleasure to deal with. The beautiful card and hamper I received when I collected my keys was just a lovely touch, thanks to everyone at Marble!

Brett · 6 July 2022

★★★★★ 5/5

Google

Excellent Service!! Very professional. I absolutely recommend this company if you are thinking of selling your house. They did all my viewings, which I think is far more relaxing for buyers and certainly takes the stress off sellers. A lot of thought and effort was put into marketing my house. Simon and Robin are lovely people, who gave me constant feedback, helpful advice and were always easy to get hold of. Very supportive and I always felt valued as a client.

Ali · 7 July 2017

★★★★★ 5/5

Google

we received great service from the team at Marble, especially from Annabel! She really helped us to secure our current rental property and was always so lovely to interact with :) thank you!

Abi · 31 August 2024

★★★★★ 5/5

Google

Marble were great at managing the whole rental process and made it very easy for me to secure my first place. Annabel and Lucy in particular were really supportive throughout, great communication and very responsive.

Chris · 26 July 2024

★★★★★ 5/5

Google

Helen and Robin were great when we were selling a property in Castle Donington. They provided a very professional service and - best of all - kept us informed through the inevitable hiccups and delays. Thank you to them both.

Anna · 6 February 2023

★★★★★ 1/5

Google

lived in a property managed by them 6 years ago i was left without hot water and heating for a fair amount of days due to technical issues

Georgia · 30 September 2024

★★★★★ 5/5

Facebook

We sold our house through Marble and we’d highly recommend them to anyone looking to buy or sell their property in the area. Simon and Robin were a pleasure to deal with throughout, very knowledgable and went above and beyond at various stages of the process. We wouldn’t have reached completion without their advice, support and expertise.

Nic · 27 December 2017

★★★★★ 5/5

Google

Marble are a fantastic company that I would recommend to any landlord. I have used them for many years and they have always maintained the highest levels of professionalism and customer care. I have had three different tenants in my property and every change of tenancy was handled smoothly by Marble who dealt with any problems swiftly and effectively, giving complete piece of mind. Thank you very much and keep up the great work!

Tom · 7 July 2016

★★★★★ 5/5

Facebook

If you are looking to sell your house I would personally recommend Robin as he is brilliant at pointing out the features of your house that will sell it to potential customers. Having also rented a new house with the problems that go with it, Dan on the letting side has also been really good to deal with

David · 26 February 2016