Chancellors Carterton reviews

★★★★★ 5/5

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Me, my husband and our daughter just moved yesterday to our new flat. I can't belive all process was so quick and not as complicated as I first thought. Very special thanks to Nathan Tan, he was very patient and professional, he really supported us. He explained us everything, sometimes twice as we are not a native speakers ;). If you're a bit scared of all this "scary" agencies, forms, processes and other things that may seem to be complicated I can honestly recommend you chancellors and Nathan. Big thanks again!

Judyta · 20 November 2016

★★★★★ 5/5

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What a pleasant experience! I went into the Henley branch and spoke to Jon, a very helpful employee for your Henley area. I needed some assistance in my property search and I was very impressed with your employees knowledge of the area, not only places/areas within my budget but also how close the houses were to everything else I would need to be around or near my new home, schools, shops etc! I'm in a bit of a rush as I am moving to the area for a job and knew nothing about Henley and surrounding suburbs. Whilst I was in the branch I was comfortable the whole time and did not feel pressured at all, which is refreshing for an estate agents! I left feeling like I had real direction on what was now within my means and will be back to arrange viewings next time I am in the area! A great experience overall!

Berran · 1 November 2016

★★★★★ 5/5

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I had a brilliant call from Kassandra Hopkins last Friday who was great. She found me the best deals for my position and made me feel so comfortable throughout. A very easy phone call and transaction. Would 100% recommend to anyone! Many thanks Kassandra.

Dan · 14 August 2019

★★★★★ 5/5

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I have contacted few agencies around High Wycombe area, Chancellor's has been the best so far as very promptly response. The Client Service Advisor Lee Brenton is very polite, kindly and extremely helpful. By choosing to use Chancellor's, hope to be a rewarding experience.

Vasile · 25 July 2019

★★★★★ 5/5

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I would like to say how helpful Stephanie Bowen Ashwin has been in helping myself and my husband find a property so efficiently and quickly. We are thrilled with the experience at chancellors and would love for Stephanie to be highlighted as doing a wonderful job!

Mariah · 14 December 2017

★★★★★ 5/5

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3 years ago, I dealt with Simon Capel at Chancellors Carterton when purchasing a new flat. I recently decided to sell the property again, and went straight back to Simon without any hesitation. On both occasions he has been very professional and efficient, but friendly and easy-going as well, which I regard as an ideal combination. Overall I have been very satisfied with the service provided by Chancellors Carterton office, and would recommend them highly.

David · 28 July 2019

★★★★★ 5/5

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I've worked with Jenny, Kate and Lauren at Chancellors on a number of letting properties and they've shown outstanding sense of proficiency. Very good with customer services and have always looked after me as well as tenants I represent. Thanks girls. Keep the good work up!

Jose · 22 November 2016

★★★★★ 5/5

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Kirsty and Jordan in sales were extremely helpful under trying circumstances. They went above and beyond to help us. We would definitely recommend them to anyone thinking of selling a property.

Jackie · 13 April 2025

★★★★★ 5/5

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Austyn Green is our property manager, he has been so professional and helpful with a recent issue and is always very responsive whenever we have needed him. His customer service is excellent and he is a credit to the company ??

Olivia · 16 August 2019

★★★★★ 5/5

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Tom From chipping Norton was easy to deal with, friendly and most of all not pushy!!!! He helped us along the way and made it a lot easier to go through the moving process. Would recommend Tom as well as other members of staff!

Holly · 5 December 2016

★★★★★ 5/5

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Have been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.

Virág · 10 November 2017

★★★★★ 5/5

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I had Miss Lily Sines dealing with my case. she responded quickly and solved the issue in the best way.. She is very is friendly, supportive, efficient and experienced thanks to Chancellor for including Miss Sines in their team

Tara · 25 September 2019

★★★★★ 5/5

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Alice has been proactive after a previous offer fell through. Several viewings were booked and an offer accepted. Alice has kept me fully informed throughout the process.

Jill · 18 April 2022

★★★★★ 1/5

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I can only comment on the sales team in Carterton office. The communication is shockingly bad. They struggle to return phone calls and its very hard to get through as people are frequenly 'not in the office'. They struggle to answer to questions about a property or have a clear meaningful conversation with buyers about their situation and expectation which is very bad when you are in the chain. They just come across like clueless people who run around like headless chickens. Their feedback is very poor based on some repetative questions and it is mainly aimed at the seller to reduce the price as soon as possible. They are very pushy at that. Very disappointed with the service.NegativeProfessionalism

Kutya · 20 June 2021

★★★★★ 5/5

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Five Star Service Ian and the rest of the team at Chancellors - Carterton have made the whole process of marketing our house right through to the sale extremely stress free. We have been really impressed with their professionalism throughout. The communication has been great too, keeping us informed every step of the way. The timescale from putting our house on the market to agreeing an offer has been less than a couple of months and we couldn't have asked for more. I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Colin · 20 June 2021

★★★★★ 1/5

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I moved into a flat recently and chancellors lied to me about a number of things, my flat is £750 a month plus bills. They said there was heating and gas connected and they lied, multiple times in writing, they also forgot to write in tenancy that they gave my neighbours upstairs a key to my property to access my flat whilst I'm out, they lied about this over and over again until the neighbours actually locked me in my own flat because they 'arent comfortable with my background and me being on benefits' (one of the male students was caught peering through my window as I changed and weirdly chancellors have tricked me and caused me to be completely suicidal due to what they have done to me, I got this place in seek of refuge and chancellors EXPLOITED me.

Graham · 4 May 2021

★★★★★ 1/5

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We had a viewing booked on a property in chalgrove 2 weeks ago - we had arranged childcare and were on our way to the viewing to then receive a phone call from the branch saying the viewing was cancelled as the property was already under offer and had been for over 2 weeks - when I asked why they accepted our viewing request they couldn’t give me an answer. Over the next couple of days I phoned up multiple times about visiting other properties they were listing, and was always told “I’ll get someone to call you back”. Never heard anything. Would absolutely avoid this estate agency. Totally unreliable and unprofessional and wasted lots of our time. Luckily we’ve found a gorgeous new home with another agency

Abbie · 4 May 2021

★★★★★ 1/5

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Didn’t have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck ??

Joshua · 16 January 2018

★★★★★ 5/5

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Jayne Morris - Jayne first dealt with the letting of my house when she worked in Kington Office but then she moved to Chancellors head office but I am very pleased she is still looking after my property as I am more than happy with how professional and courteous Jayne is. Any matter arising with regards to my property is always dealt with immediately and I know I can rely on Jayne.

June · 19 October 2017

★★★★★ 1/5

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My review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.

Mary · 22 February 2021

★★★★★ 5/5

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As a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan

Radhika · 16 February 2018

★★★★★ 5/5

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I want to thank Adam Lewis for his excellent work!! He was truly helpful and caring and made the process of moving in so much simpler and enjoyable. He made my experience with chancellors great! Thank you once again!!

Sónia · 16 November 2016

★★★★★ 5/5

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Lucy Harcup has been very accommodating with my request. She was also very prompt in getting back to me. Appreciated her efforts! Hopefully would be able to find a property suitable for us soon. Thanks.

Geztel · 3 November 2019

★★★★★ 1/5

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This company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.

Emily · 13 October 2020