Chancellors Carterton reviews

★★★★★ 5/5

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I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

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I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

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Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

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Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

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Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

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We viewed a property with Owen and were really impressed with his approach. He was friendly, professional and knowledgeable, without being at all glib or pushy. He made us feel comfortable and was happy to answer our questions. A really positive experience.

Maria · 15 August 2026

★★★★★ 5/5

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I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

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Steve Buchanan was excellent all the way through the process of selling our house. A really genuine chap that really did do everything he could to get our sale over the line. Would be more than happy to deal with him again. Same goes for Charmaine Smith on the letting side, can't fault the service she provided us with. Many thanks to you both.

Simon · 18 April 2022

★★★★★ 5/5

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From the start to finish of the sale of our family home, Jordan Horne of Chancellors Estate Agents Carterton, provided outstanding service. He always kept us updated and was readily available by email. He went above and beyond to phone us on a day to day basis towards completion of the sale. My sister, Rachel and I, are very grateful to him.

Sharon · 13 April 2025

★★★★★ 5/5

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Brilliant service across the board. In particular Rachel Axton at Thameside has been more than helpful on a number of occasions and I cannot compliment her work ethic enough. She does indeed go the extra mile to make sure the job is done. In my own experience, things are nearly never straightforward, however Rachel has always made sure that everything is organised and try her very best to make sure the outcome suits everyone.

Laura · 1 November 2017

★★★★★ 5/5

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This is the first time I’ve dealt with Chancellers letting agents over the past year and a half. Recently Rachel Axton has provided me with excellent customer service as I have now vacated the property. Rachel is a prime example of how to deliver a 5 star service, there’s needs to be more Rachel’s in the world. Thank you Rachel for all your hard work and hassle free support truly appreciated !!!!!

Palz · 20 October 2017

★★★★★ 5/5

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My experience with Jordan Horne/kirsty Woodley was seamless, excellent & their professional personable manner was nothing short of exemplary. Carterton Chancellors are the best estate agents in my opinion because of their …

Shelly · 13 April 2024

★★★★★ 5/5

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Everything was made very clear and straight forward.

Maxine · 13 April 2025

★★★★★ 5/5

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Kirsty and Jordan have been a huge support throughout the whole process, right from the first online enquiry through to completion. Communication has been key and with a deadline that needed to be met for both sides, Kirsty and Jordan enabled this to happen. Thank you for all you have done, we are so grateful.

Sarah · 13 April 2025

★★★★★ 5/5

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During my property search I was communicating with Jordan via emails and phone calls to arrange viewing appointments, and he was so incredibly helpful. For the viewing appointments we had the pleasure of Kieran showing us around 2 …

Hollie · 22 September 2025

★★★★★ 5/5

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I have been looking for a rental-property with friends to live in for the 2020/21 Academic Year. Mr. Jordan Liepa has been dealing with our enquiries and viewings and has been incredibly helpful, offering a professional and efficient service during our house-hunt. I would definitely recommend Chancellors to a friend on the basis of how Mr. Liepa has handled and assisted our search.

Harry · 3 November 2019

★★★★★ 5/5

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A big thank you to Jordan and Kirsty for their help with our property search. They have always kept in touch with suitable properties and have been great to deal with from start to finish.

Rachel · 13 April 2025

★★★★★ 1/5

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To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Rachel · 23 July 2023

★★★★★ 5/5

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I am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.

Robyn · 13 March 2021

★★★★★ 5/5

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Excellent experience with Chancellors Thank you for selling my property

Martha · 13 March 2026

★★★★★ 5/5

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Myself and husband have been working with Francesca who took over our property management in the Abingdon Branch. She has been quick to respond, so helpful and overall pleasure to be in contact with. She has made the stress of moving out and dealing with the handover very manageable and easy. Thank you Francesca!!

Sophie · 31 October 2019

★★★★★ 5/5

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I have recently sold my flat and have moved into rental accomodation organised through Chancellors. They did a great job and in particular Danniella Wylie from the Letting Team who manged to get me into my nnew property within 24 hours. Danniella was super friendly and efficient. Ben Dodds was also very helpful. Thanks to you both.

John · 5 October 2017

★★★★★ 5/5

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Elizabeth Loew is always pleasant polite and helpful and has been brilliant with regard to managing and dealing with the problems at my property. She has been efficient in arranging and keeping me informed of the progress of the works involved and I think she is an asset to Chancellors.

Carole · 7 October 2020

★★★★★ 5/5

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Would definitely recommend Chancellors, they’ve been a massive help since we moved into our property just over a week ago. In particular Casey Gramson, our property manager, has been super, and has dealt with all of our requests effectively, and in a timely manner. Always polite and professional, so yes, would definitely recommend!

Alexander · 9 August 2019