5/5
FacebookHad superb support from Becky Chen during our house sale and purchase. She was supportive, helpful and kept us up to date during the entire process. Thanks Becky for all your help! :-)
Trusted Agent profile · Carterton, Oxfordshire
Verified
Chancellors Carterton reviews
★★★★★
529 reviews across 2 platforms
Black Bourton Road, Carterton, Oxfordshire, OX18 3DN
Part of Chancellors, see every office.
Chancellors's office in Carterton, Oxfordshire, at Black Bourton Road, is rated 4.2 out of 5 across 529 reviews on two platforms, including 176 Google reviews rated 4.8.
Reviews
Every review we hold for the Carterton office, from every platform, shown as written. First names only.
Facebook5/5
GoogleTeam are very friendly and helpful which was good as i was a first time buyer so they really helped me through the process.
Agent replied · 29 July 2023
Thank you for this wonderful review Zach. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleSimon has been very helpful and friendly throughout the process of buying our house - helping a stressful situation become quite manageable-hope he can help sell our house too ;-)
5/5
FacebookEmma Keeley has been extremely efficient in resolving a minor issue. Her problem solving skills are excellent and she is always courteous, logical and efficient. A super asset to Chancellors. Well done Emma
5/5
FacebookCan't thank Neil Ballard enough for his hard work and commitment to excellent customer service from looking at houses to exchanging contracts. If we ever move again we will be working with Neil.
5/5
GoogleCharmaine was very helpful in our search for finding a new property. She is a great example of how staff at other branches of Chancellors should be.
1/5
FacebookAbsolute shambles. I wish I could take the stars away. They do nothing apart from robbing people without giving the service. Started with Daniel from the Sunbury office who promised us of great customer service and communication. Daniel along with his team at sunbury hardly communicated and their specialist team had no clue when they spoke to me over the phone. A sale that would normally take couple of months took over five months to complete. When I layed the frustation out to the senior directors they first asked me to pay their fees. Once I paid the fees they just told me to that there is nothing they can do. Plz plz plz do not deal with this company. You will regret your decision for ever
5/5
FacebookWe have had the pleasure of dealing with Jayne Morris originally from the Kington branch, who helped us almost 2 years ago with our rental search. She had ideas and inspirations for us, before we even moved in. Nothing was a problem and she would always plan to see us, for viewings, when convenient with myself and my partner. Since we have lived here, Jayne has always gone above and beyond with helping us and sorting any problems out, highly recommended.
5/5
GoogleI was recommended chancellors by Louise from the Carterton branch.. she was friendly and helpful and answered any of my queries before deciding to put my flat on the market..We managed to sell the flat pretty quickly... I was given the best price for the flat and the solicitors she advised me to go with was really good.. would definitely rate selling with chancellors...would do it all again.. great service from her and the team if she wasn't able to answer any of my queries.
5/5
FacebookI was delighted with the excellent service I received from Declan Hartigan at Chancellors. I called one morning on the off chance there were any vacant properties to view that afternoon and he arranged a viewing within a couple hours. I loved the property and was able to make an application in minutes. The entire process has been smooth as Declan has kept me well-informed and immediately answered any queries I've had. Also, the entire process was completed within a week! The help and efficiency I have received from Chancellors has taken the stress away from moving house!
5/5
GoogleI was recommended chancellors by Louise from the Carterton branch.. she was friendly and helpful and answered any of my queries before deciding to put my flat on the market..We managed to sell the flat pretty quickly... I was given the best price for the flat and the solicitors she advised me to go with was really good.. would definitely rate selling with chancellors...would do it all again.. great service from her and the team if she wasn't able to answer any of my queries.
1/5
FacebookI rent a flat via Chancellors and I have not seen people more UNPROFESSIONAL in my whole life. They only care about taking your money at the beginning of the process and making up ridiculous excuses to keep the money of your deposit at the end. NEVER AGAIN!
Agent replied
Exactly our experience too. I would never ever deal with this estate agent again. Absolutely disgraceful the way they treat tenants.
5/5
FacebookGeorgina Marshall has been excellent over the past few weeks on a number of deals. She's efficient, makes sure matters are progressing and is friendly and approachable. A real credit to Chancellors.
5/5
GoogleOur house was sold by Tom just a couple of days after it had been put on the market. We are very pleased with the service we received and would definitely use them again for any future sales.
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookAs a contractor working with Chancellors has been great the refurbishment dept and property managers are friendly and helpful. Casey Gramson and Elysia Phillips have been fantastic to work with. They help greatly to get jobs completed, relaying information to Landlords and tenants.
Agent replied
Thank you Nicola!
1/5
Facebookwith advice asking us to market our house at over 30k less than value, plus a lack of competence, we regret ever signing up with Chancellors. waiting for the contract to end so we can go with more competent estate agents.
Agent replied
Thank you for reaching out to us Wayne, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to chris.gray@chancellors.co.uk. Thank you.
1/5
Facebookabsolutely appalling service. i cancelled the contract with them within the 14 days period due to a change in circumstances. they never even visited the property to take photos and it was never placed on rightmove. what followed was 4 months of debt letters, demanding paying costs. now been sent a county court letter. completely ignored when i challenged the costs, taken off in under 7 days. disgusting level of service. NEVER use this agent.
5/5
GoogleThank you Ian and Farzana for answering all my questions and for your professionalism throughout.PositiveProfessionalism
5/5
GoogleThe agent I dealt with was empathic and personable and I felt had my interests at heart from the start. I felt supported snd reassured that I was in good hands.PositiveProfessionalism
Agent replied · 19 June 2024
Thank you for leaving us this great review Katie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookWorked with Oliver Marsden and couldn't really ask for more. Efficient, responsive and helpful. Have worked with plenty of other estate agents who could learn a thing or two from Oliver!
5/5
FacebookRob Webb has been the property manager for my property. His manner is very friendly and helpful, and he has dealt with any issues quickly and efficiently.
5/5
FacebookShannon Downey has been helping me with a rental property in chieveley, she has been very processional, extremely helpful and a great help during the last week. Thank you Shannon!
5/5
FacebookI'd like to say a massive thank you to Lucy Reeves! She was great when we needed to find our home ASAP. Highly recommend to everyone! Thank you Lucy again.
5/5
FacebookI had a great call from Kassandra Hopkins who is very helpful, understanding and supportive. She found for me into a very professional way the best approach for my circumstances and made me feel comfortable. I would 100% recommend her to anyone.
Agent replied
Thank you so much! ?? Suzy Whitley-Park
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