5/5
FacebookPhoned up with a general query regarding getting a mortgage and spoke to Paul Folley who was really helpful! Really happy that they are open a bit later as well so I could reach them outside of work hours!
Trusted Agent profile · Carterton, Oxfordshire
Verified
Chancellors Carterton reviews
★★★★★
529 reviews across 2 platforms
Black Bourton Road, Carterton, Oxfordshire, OX18 3DN
Part of Chancellors, see every office.
Chancellors's office in Carterton, Oxfordshire, at Black Bourton Road, is rated 4.2 out of 5 across 529 reviews on two platforms, including 176 Google reviews rated 4.8.
Reviews
Every review we hold for the Carterton office, from every platform, shown as written. First names only.
Facebook1/5
FacebookYour company overcharged me. The outstanding amount was £91.20 but I calculated as £61.18 so the difference is approximately £30. It's not the amount that I'm concerned with, but how you deal with your customers. It's not right that you agree a fee with me then go back on your word! You didn't reply to my email and sent another invoice demanding £91.20 without disputing my calculation which was agreed with your letting management! Not replying to my calculation and then threatening me with legal action is absolutely disgraceful, so this review is justified.
5/5
FacebookWould just like to say a big thanks to Nathan at the Aylesbury branch for all of his help and hard work, he has been very efficient and understanding. Me and my boyfriend are both very pleased! Thanks again!
5/5
FacebookJordan Liepa Client Development Advisor is incredibly polite and very easy to talk to him,Very quick to respond to any of my queries and sorts out any problem we may have immediately, Would highly recommend
5/5
FacebookAustyn Is absolutely fantastic. Since we walked through the door any issues we’ve had (and there’s been a few! ) Austyn has sorted them out so quickly and promptly and kept myself and my partner up to date with all developments. His friendliness and professionalism really does put me at ease!
Agent replied
Thank you ??
5/5
GoogleA big thank you to Ben and his team at Chancellors,Carterton. The service they have given us has been excellent always keeping us updated . Looking forward to our move in the new year .
1/5
FacebookVery poor estate agents, takes ages to arrange viewings, agents don’t know important details about the properties so just talk about themselves the whole time, the lie about market interest in properties to try and rush you into a decision, will be avoiding and properties for sale that they are the agents for
Agent replied
Hi Justin, we are very disappointed to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
5/5
GoogleA big thank you to Ben and his team at Chancellors,Carterton. The service they have given us has been excellent always keeping us updated . Looking forward to our move in the new year .
5/5
FacebookI recently registered with you and I must say the customer service I received was excellent. Lauren Fell, Charles Allen and Kate Coleman were particularly helpful in my plight to find a property. Well done guys great team.
5/5
Googlei would like to thank Simon for all his help in selling my property - he kept me and the buyers well informed due to the extra time it took to sell my house
5/5
Facebookmy experience with Chancellor's has been great so far,they are very helpful and their customer service is always excellent, Sean Randall deals with my property when I have a problem and is always quick to get back at me with a solution. great job at everyone in the Slough branch!
Agent replied
Well done Sean!
5/5
GoogleI'd recommend them without any hesitation. We just bought our first place through Chancellors in Carterton. We dealt with Simon and right form the first viewing until completion, he was exceptionally professional, patient and friendly.
5/5
FacebookI worked with Chancellors for more than 3 years and i had a good experience, specially with Nathan Than, he helped us a lot. Thank you Nathan for your support!!! You are doing a great job!!!
1/5
FacebookPoor communication. Slow at getting things done. Don’t come back to you. Bad photography and then when we tried to exit our contract under the cooling off period they told us this was not relevant as we signed online and not in person!!! Would never recommend anybody to think about using them. Very unprofessional company. Very bad experience. Utterly disgusted with the company as a whole. So we had no viewings the whole time it was marketed. and now they are trying to sting us for £400!!! This has left a really bitter taste in my mouth. I know a lot of people in the area looking to sell and will definitely not be recommending you to anyone. They also left a full blown photograph of our 4 year old daughter online on the details and wondered why we asked for the property details to be removed from the website !!!
5/5
FacebookIt’s a shame to read so many poor reviews when I have received excellent service from my property manager Tegan Ellis who has been trying to help sort out a repair for an oven. She has been incredibly helpful, polite and got the job done.
Agent replied
Well done Tegan!
5/5
GoogleSimon in the Carterton office has been fantastic from start to finish regarding the sale of our house. He couldn’t do enough to make sure we understood everything that was going on and kept us up to date with all the mile stones of the sale. Not only this he sold our house in the first week of it going on the market achieving the fall asking price! Top chap and I would highly recommend him if you are looking to sell your house.
5/5
GoogleThe sale of our self built house was not easy. We tried low cost on line services initially but these were not successful due mainly to the low potential of viewers to effect a purchase and the unusual individual features of the house. The Chancellors team, we dealt mainly with Ben, Simon and Liza, were very personable, professional and proactive and quickly presented a steady supply of good prospective viewers. Effective marketing advice was offered by Ben and Simon, prior to, and during negotiations, which eventually led to the sale. I have no hesitation in recommending the Carterton Chancellors team to you and am confident they will be able to find your buyer for you and most importantly make the sale a pleasant experience!
1/5
FacebookThe worst Estate Agents I have ever dealt with in 10 years. So unprofessional and no one seems to have the slightest clue. I am constantly chasing for updates and reports that are outstanding. I am confused as to what I am paying for. Would definitely not renew my contract.
Agent replied
Hi Sima, we are very disappointed to read that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this matter for you? Many thanks.
1/5
FacebookVery dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.
1/5
FacebookI have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.
Agent replied
Hi Victoria, we're sorry to hear that you feel disappointed with our customer service. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks and we'll be in touch soon.
4/5
GoogleI only gave four stars as we didn’t buy or sell a house with them so I cannot judge on the whole thing. However when it came to viewing house they were very quick and easy to arrange. Liza especially, she dealt with is the most all by email aswell as I was unable to call for a few weeks. She was ever so friendly and made sure she left voicemails and emails ready for me to pick up when I could.
1/5
FacebookAbsolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.
Agent replied
Hi Optimo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookRecommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.
Agent replied
Thank you for taking the time to share your positive experience of letting your property. We will be sure to pass on these kind words to Jenny Dowden, of whom we know will be very happy to hear this.
4/5
GoogleI only gave four stars as we didn’t buy or sell a house with them so I cannot judge on the whole thing. However when it came to viewing house they were very quick and easy to arrange. Liza especially, she dealt with is the most all by email aswell as I was unable to call for a few weeks. She was ever so friendly and made sure she left voicemails and emails ready for me to pick up when I could.
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