Trusted Agent profile · Carshalton, Surrey
Verified
★★★★★
362 reviews across 2 platforms
92 High Street, Carshalton, Surrey, SM5 3AE
Part of Hunters, see every office.
Hunters's office in Carshalton, Surrey, at 92 High Street, is rated 4.8 out of 5 across 362 reviews on two platforms, including 361 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hunters is the UK’s fastest growing, independent estate agency chain. We are the largest estate agency franchise network with over 130 branches throughout the country. Our ambition is to become the nation’s favourite estate agency brand by 2020 and to achieve this we intend to invest more time, money, expertise and technology than any other estate agent. We established our business in 1992 on firm principles of excellent customer service, unrivalled pro-activity and the best possible results for our clients. OUR MARKETING APPROACH Our marketing strategy is based on a very simple principle - the more buyers we can get interested in your property, the better price we are going to get for you. Your home will be marketed within your local area, across your region and throughout our entire national network; bringing more buyers to your door. Our dedicated Marketing Department ensure that Hunters is seen across a huge variety of media. We consider ourselves to be market leaders in the key areas of communication and technology including national television adverts and newspapers! Hunters is at the forefront of the latest developments in the industry and was the first estate agent to introduce a mobile app for smartphones. The full Hunters marketing package includes our dynamic, intuitive website huntersnet.co.uk, our mobile website, profiling on the top online property portals, Hunters property apps for Social Media and smartphones, and ‘Intelligent’ For Sale & To Let boards, where applicants can view your property details on their mobile device simply by texting or scanning the QR (Quick Response) code on the board. OUR MOTIVATED PEOPLE Our biggest strength is our people, we are an Investor in People Company, with fully qualified staff via the Hunters Academy. The Academy was founded in 2003 and our courses have gone on to gain the highly sought after accreditations. We firmly believe in providing the best training; it is essential in equipping our staff and franchisees with the professional skills required to ensure the highest standards in customer service. QUALIFIED, REGISTERED APPLICANTS As well as our guarantee to accompany 100% of all viewings, we also assure that only genuine, qualified buyers are brought to your door. What’s more, our interlinked network ensures that we will find the right buyer for your property, regardless of whether they live next door or on the opposite side of the country. All buyers registered with us will be contacted within 24 hours of your property being marketed.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Carshalton office, from every platform, shown as written. First names only.
5/5
GoogleAmazing service; from the viewing to arranging the move date and the contracts, all very smooth, professional and great communication throughout the tenancy. Thoroughly recommend
I'm very happy to hear you've had such a positive experience dealing with the team. I will pass on your thanks. Chad.
5/5
GoogleEfficient, very helpful, communicative, Fleur Tickner was a real help throughout the whole process. Highly recommend.
Tamlyn, thank you so much for your lovely comments. I'm so pleased we got there in the end - here's to Friday! Fleur
5/5
GoogleLauren was a great agent , very welcoming and friendly with helpful information to my questions.
Thank you for the positive feedback! It was lovely meeting you. Lauren
5/5
GoogleGreat service and highly professional team. We have been involved in a long stressful process but Fleur and her team provided excellent service and great communication. I wish that all parties involved in our purchase would be as helpful. Good job!
Hi Sergei, Thank you so much for your kind words. It has been a pleasure assisting you with your purchase and we hope are very happy in your new home, Fleur.
5/5
GoogleWe were scheduled to view the property at 2:30pm but we arrived at about 2:35pm, we were surprised to see Ceejay Hallam waiting patiently for us at the property entrance, his professionalism, calmness and understanding was top notch. He …
Thank you so much! We are so pleased we was able to help you find your new home. Your feedback is greatly appreciated. We look forward to welcoming you to your new home! Ceejay :)
5/5
GoogleWe had a really good viewing with Mr Seito Smith from Hunters estate agents in Carshalton. He was extremely polite and engaging, very professional with great knowledge regarding the property and with the local area. His attention to detail …
Marjorie, Thank you so much for the kind remarks and encouraging feedback after our property viewing. I'm excited to support you in locating the ideal property for your needs. - Seito😊. …
4/5
GoogleLauren is a nice and helpful lady, I appreciate her service for providing professional views and useful information and quick in response and follow up.
Thank you for your kind words, it was lovely meeting you ! Lauren
5/5
GoogleHunters have assisted us in the rental our first home for almost a year now. There were a few unforeseen issues with the property after we moved in but all we're ironed out speedily and to our expectations. …
Hi James, Thanks very much for your review, it is great to hear positive news and drives us on to give the very best service possible! All the best, Graham.
5/5
GoogleThe experience with Hunters staff, was a great 👍 one. He was polite and respectful. He didn't hurry us up at all; allowed us to take our time in viewing the property, and answered all our questions satisfactorily. Overall, my family and I were happy 😁. …
Thank you so much Bolatito! It was lovely meeting you and your family and I wish you all the best in the future. Ceejay :)
5/5
GoogleI had a viewing with Paula, and I found her to be both helpful and lovely.
Hi Zainab, thank you for the kind review - I am pleased I was able to help! Paula :)
5/5
GoogleShe was nice and explained everything well.
Thank you so much for a lovely review Txell! I am so pleased I was able to help. Paula :)
5/5
GoogleThanks to all at Hunters Carshalton especially Lauren for making moving simple. Moving can be stressful but with Hunters it’s been a breeze.
Thank you Rob for the great review! We look froward to meeting these standards throughout your tenancy. Lauren
5/5
GoogleExcellent all round experience. I live in Australia and so communications throughout the rental and consequent sale of my property was always going to be challenging given the time differences. Fleur in particular was exceptional in …
Dear Chris, thank you very much for taking the time to review our services. Your kind words drive us forward to offer the very best experience to our customers. All the best for the future, Fleur and the Carshalton team.
5/5
GoogleI had a fantastic experience working with Hunters estate agent for finding a rental property. my agent is Ceejey. He was helpful, responsive, and efficient throughout the process. Ceejey's professionalism and dedication made the entire …
That's so kind thank you so much Thuvaraha. Ceejay :)
5/5
GoogleAimee and Fleur have always been professional, helpful and friendly. I would highly recommend this agency and if we ever need to use one, it will be Hunters!
Thank you so much for your very kind words Piotr. We enjoyed assisting you over the last 3 years and wish you every happiness in your new home! Fleur
5/5
GoogleLauren was very professional and informative about all information needed and was a pleasure having her show me round the flat
Thankyou so much! Was a pleasure assisting you. Lauren
5/5
GoogleI would like to say thank you for your quick intervention and help. May there be more people who approach work with such commitment. Thank you Annie!
Many thanks Kasia, we really appreciate your kind review, Annie.
5/5
GoogleGreat staff all very nice so helpful I would recommend. them to anyone who needs to sell a property thank you
Ahh, thank you Maureen 😁 wishing you all the best. Fleur …
5/5
GoogleSold our Maisonette with Hunters. Fleur and the team were excellent throughout. Kept up to date all the way through. Always quick to reply to phone calls and emails. Would highly recommend!!!
Hi Tom, Thank you so much for your kind words and recognition of the level of service that we strive to give to our customers. … More
5/5
GoogleVery professional. Great communication and courtesy.
Thank you Maria, We're so pleased you had a good experience with us! Ceejay :)
5/5
GoogleNice people to deal with. Lauren is lovely
Thank you Neil, it was lovely meeting you. Lauren
1/5
GoogleReading the negative feedback from Mr Boeteng, I have to agree..... I went down to the office to register last Saturday - 15th April & the office was closed at 12.05pm. No one there.....?! I wanted to register my details & request a viewing but as Hunters were closed on a Saturday, I couldn't get my viewing. Very frustrating but I feel sorry for their owners who probably don't even know that this company have very few staff, preventing people like me from viewing their properties. I spoke to them on the phone Monday, but no one called me back to book in a viewing........ I've since bought a property through another agent but would definitely not use Hunters again.
Thank you 'Alice Smith' for your review. Interestingly I have viewed our CCTV footage for the time you say and no one came to our door at this time. We actually had two members of staff in the office all day on Saturday so you must be confusing us with one of our competitors! Also, our staff have work mobile phones and are contactable day and night! Kind regards, Graham Tickner
5/5
GoogleExcellent service from point of call to viewing. I would definitely recommend. Professional is on point!
Thankyou so much, I am very pleased you are happy with the service. Lauren
5/5
GoogleLauren was really helpful, knew every answer to every question that we had. would 10/10 recommend
Thank you Amiee! It was a pleasure assisting you. Lauren
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, Carshalton won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
