Trusted Agent profile · Carshalton, Surrey
Verified
★★★★★
362 reviews across 2 platforms
92 High Street, Carshalton, Surrey, SM5 3AE
Part of Hunters, see every office.
Hunters's office in Carshalton, Surrey, at 92 High Street, is rated 4.8 out of 5 across 362 reviews on two platforms, including 361 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hunters is the UK’s fastest growing, independent estate agency chain. We are the largest estate agency franchise network with over 130 branches throughout the country. Our ambition is to become the nation’s favourite estate agency brand by 2020 and to achieve this we intend to invest more time, money, expertise and technology than any other estate agent. We established our business in 1992 on firm principles of excellent customer service, unrivalled pro-activity and the best possible results for our clients. OUR MARKETING APPROACH Our marketing strategy is based on a very simple principle - the more buyers we can get interested in your property, the better price we are going to get for you. Your home will be marketed within your local area, across your region and throughout our entire national network; bringing more buyers to your door. Our dedicated Marketing Department ensure that Hunters is seen across a huge variety of media. We consider ourselves to be market leaders in the key areas of communication and technology including national television adverts and newspapers! Hunters is at the forefront of the latest developments in the industry and was the first estate agent to introduce a mobile app for smartphones. The full Hunters marketing package includes our dynamic, intuitive website huntersnet.co.uk, our mobile website, profiling on the top online property portals, Hunters property apps for Social Media and smartphones, and ‘Intelligent’ For Sale & To Let boards, where applicants can view your property details on their mobile device simply by texting or scanning the QR (Quick Response) code on the board. OUR MOTIVATED PEOPLE Our biggest strength is our people, we are an Investor in People Company, with fully qualified staff via the Hunters Academy. The Academy was founded in 2003 and our courses have gone on to gain the highly sought after accreditations. We firmly believe in providing the best training; it is essential in equipping our staff and franchisees with the professional skills required to ensure the highest standards in customer service. QUALIFIED, REGISTERED APPLICANTS As well as our guarantee to accompany 100% of all viewings, we also assure that only genuine, qualified buyers are brought to your door. What’s more, our interlinked network ensures that we will find the right buyer for your property, regardless of whether they live next door or on the opposite side of the country. All buyers registered with us will be contacted within 24 hours of your property being marketed.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Carshalton office, from every platform, shown as written. First names only.
5/5
GoogleLauren was professional, welcoming and genuinely helpful. The greeting was with a warm smile and pleasantries. Her walk through was flawless. She was well prepared and informed about the property. Answered all my questions without …
Thank you Feyona for your kind words! It's great to hear you are happy with the service. Lauren
5/5
GoogleWe have been so impressed with Fleur at Hunters. We were aware that we were buying in a very busy market and the process could have been super stressful. However Fleur’s regular contact and candid responses made the process much easier. We …
Thanks for your very kind words! I hope you're settling happily into your new home. Exciting times ahead for you! Fleur
5/5
GoogleWe’ve had a great experience dealing with Ceejay at Hunters, as well as the rest of the team. We had all our queries answered and everyone has been super helpful. Could not be happier with their service.
Thank you Oscar, I really appreciate your feedback! It has been a pleasure working with you and I look forward to future negotiations! Ceejay :)
5/5
GoogleI have had a number of negative and stressful situations with serval estate agents. However, working with Annie and Fleur at Hunters in Carshalton has been a breath of fresh air. They are both efficient, helpful and have an amazing attitude …
Thank you Shelbie! We hope you'll be very happy in your lovely new home and we're also delighted you loved your box of goodies! Fleur and Annie
5/5
GoogleI've had a wonderful experience. Ceejay, the agent, was on time, very friendly and super quick in organising everything. They even let me view the property earlier and fit me in the next day! Highly recommend.
Thank you Teresa, I really appreciate your feedback and we look foward to welcoming you to your new home! Ceejay :)
5/5
GoogleFleur , Sarah and the Team at Hunters have been fantastic helping me to Rent my property out , any help I have needed they have helped me strait away and rented my property vey quickly, Thank you to the whole team, will always use Hunters in the future.
Dear Katie, Thank you so much for your lovely review, we are so pleased that we have given you the level of service that we strive to achieve. We all look forward to a long … More
5/5
GoogleFirst class local agent with friendly owners and staff. Efficient and professional with excellent communication. They have assisted my family on 4 occasions over the last 20 years with successful outcomes on each occasion.
Thank you so much Robert. We're delighted with another successful outcome and we hope you're settling happily into your new home! Very best wishes, Fleur and the team at Carshalton
5/5
GoogleHelpful, Professional and efficient agency who go the extra mile. From initial conversation with Fleur, she ensured she understood my needs and was able to negotiate with the landlord. From the outset, the tenancy process was explained in …
Thanks Paul! We're so pleased you found our service efficient and we aim to maintain that right throughout our agent/tenant time together!
1/5
GoogleBe aware of this agency! Avoid at any cost! Mr Graham's attitude towards my family over the phone and via emails is very unprofessional and rude. He has treated all of us with not respect at all times as a whole. Graham mocked us three …
Nevena, why do you keep on re-editing your review? This has been looked at by The Property Ombudsman and thrown out, we were cleared in every one of your 'complaints'! You suffered no loss whatsoever and yet you keep on re-editing this … More
5/5
GoogleSeito was great. Really friendly and helpful. Well done
Thank you for your kind words Filipa. Seito 😊 …
5/5
GoogleAfter an initial disagreement with my landlord when moving out Hunter's were able to turn this around for me so that I got my full deposit back. Special thanks to Aimee and all the team for handling the dispute professionally from start to finish.
Thank you so much for taking the time to review us Bobby. We are all delighted that we took care of your tenancy issues and that you are satisfied with our service. All the best for the future, Aimee.
5/5
GoogleUpdated review: I cannot recommend Hunters enough. Aimee and Fleur have been brilliant throughout my tenancy. Any issues are dealt with quickly and they are a pleasure to deal with. These guys know what they're doing. Thanks so much :-)
Hi Stuart, thank you so much for your review, it is great to hear that we are providing you the service we strive to offer! All the team here at Hunters are looking forward working for you throughout your tenancy. All the best, Fleur.
5/5
GoogleWe have been dealing with hunters for the past 5 years and have experienced great customer service and very friendly staff with a special mention of Fleur who has been fantastic throughout our 5 years. I would also like to mention Aimee and …
Hi Hayley, thanks so much for your review, we are so pleased that you had a great experience and that we gave you the service we aim for! Wishing you the very best for the future, Aimee, Fleur and all at Hunters Carshalton
5/5
GoogleAll members of staff are happy to help, lovely and friendly. It was a quick and easy process and efficiently carried out. Communication was plentiful and prompt and we were pleased with the service provided. Many Thanks to Fleur and the staff.
Dear Andrea, thank you so very much for your lovely review, you have made our day here! We love doing our jobs to give customers like you the service you deserve. All the best, Fleur & team.
5/5
GoogleGreat and easy experience with Hunters, Fleur was very professional and kept us up to date with everything we needed to know and do in order to rent our new home. Would highly recommend to friends and family.
Thanks Lisa! Been an absolute pleasure assisting you and look forward to meeting your expectations throughout the tenancy! Fleur
5/5
GoogleWe bought our house from Hunters. We mainly dealt with Faye and Hayley who were always helpful and made us feel like our sale was very important to them. If we rang them, they answered our call which is extremely important when buying or …
Dear Helen, Thank you for your positive feedback. We at Hunters strive to make sure our … More
5/5
GoogleI had a viewing last weekend with CJ at a rental property and couldn't have asked for more he was knowledgable and able to answer all of my questions.
Thank you very much, your feedback is greatly appreciated and I look forward to further negotiatons with you. Ceejay :)
5/5
GoogleI had a very good experience with Hunters estate agents. Lauren was the agent that helped. Very professional and punctual. Very local and very quick at getting viewings. Would recommend
Thank you Nina ! I look forward to meeting your expectations throughout the tenancy. Lauren
5/5
GoogleHi there Annie and Clare thanks so much for everything you have done for us so far looking forward to moving in thanks for all your help you have been so helpful thanks Michelle and glen
Hi Michelle, thanks for your great review. We look forward to working with you during your tenancy. Fleur
5/5
GoogleThanks to Fleur at Hunters expertise in dealing with the sale of our property, the process so far has been trouble free. I am very impressed with Fleur’s prompt response to any queries I have had. Thank you Fleur and thank you Hunters!
Thank you Stella & Graham for your kind words, I am delighted that you are happy with our service so far. We intend to live up to your expectations for the remainder of the transaction. Fleur & the Carshalton team
5/5
GoogleFleur and Lauren were extremely helpful and supportive. Very responsive and patient throughout the whole referencing process. I will encourage everyone to use Hunters, if you are in need to search for your next home!
Thanks Theo, really pleased you're happy with our service! Fleur
4/5
GoogleHunters Carshalton were amazing with us. My wife and I found Fluer to be lovely and professional. She always kept us well informed of what was going on. Our move didn't happen in the end due some uncertainty from our potential landlord's …
Dear Enock & Tash, Thank you so much for leaving you feedback, we are very grateful and delighted that our hard work is recognised! … More
5/5
GoogleLauren was really lovely and polite and was easy to book appointment for viewing would definitely recommend hunter agency for hiring a lovely lady very proffesional thank you
Thank you Sergio ! It was lovely meeting you. Lauren
5/5
GoogleCeejay and he’s team are great at Hunters. Moving (buying/selling/renting) can be a really stressful time. It’s been an easy quick process. Would use again. Thanks.
Thank you Samantha, I really apprecitate your feedback and look forward to welcoming you to your new home! Ceejay :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, Carshalton won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
