Trusted Agent profile · Carlisle
★★★★★
186 reviews across 1 platform
31-33 Fisher Street, Carlisle, CA3 8RF
Your Move Lettings's office in Carlisle, at 31-33 Fisher Street, is rated 4.8 out of 5 across 186 reviews on 1 platform, including 186 Google reviews rated 4.8.
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
GoogleHuge thank you to Rachel for guiding us through the process of buying our first home. Although the sale did fall through (through no fault of the estate agents), Rachel still made sure to keep in touch with us and sent us other properties we may be interested in, and sent her congratulations when we found a property via a dofferent agent. Thank you for being so kind and understanding of our circumstances. Would definitely use Your Move again.
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
5/5
GoogleExcellent service in selling my house. Special thanks to Helen who kept me updated at all times and ensured everything went through smoothly.
5/5
GoogleHelen was fantastic! Helped me with any questions I had and made it as smoothly as possible. Highly recommend !
Thank you Jodie, sending best wishes from Helen and the Your Move team.
5/5
GoogleHelen is amazing and our move would be impossible without her help and support throughout the whole process. Much appreciated! Thank you very much!
Magdalena, sincere thanks for your kind words. Your feedback is very important to us and gratefully received. Liz Bolger - Director.
5/5
GoogleAmazing service there every step off way helping with all that I needed to Helen is amazing
Thank you for your feedback Patrick, very much appreciated. We would all like to wish you continued happiness in your home. Liz Bolger - Director.
5/5
GoogleI cannot recommend YourMove in Carlisle highly enough. Nikki has been a huge help over a period of several months, assisting in getting my property ready for sale and then attracting and agreeing a sale in less than 10 days from it going on the market. The whole team at the Carlisle office are superb to deal with, always friendly, polite, helpful and efficient. Thank you for all your help!
5/5
GoogleThinking of buying a property, I'd recommend Yourmove and would give them a 6th star. Alex Hoodless and Helen Rudd are just too wonderful beyond words. I'd recommend both of them any time and EVERYTIME.
Valentine, sincere thanks for your feedback, very much appreciated.
5/5
GoogleA very friendly team who are always willing to help. During the house purchase process I was advised about everything I needed to know and the best people were lined up all along the way to make the process as simple as possible. Having Embrace Financial Services available in the Carlisle Office greatly aided the mortgage application process. Throughout the rest of the journey I was kept informed and given the opportunity to raise any queries. Overall, it was a great experience, making what would otherwise have been a daunting process much more manageable. Thank you! I'd highly recommend Your Move Carlisle.
Thank you very much for your recommendation of our services, it is lovely know that we have been able to provide you with peace of mind throughout your purchase. Wishing you happiness in your new home.
5/5
GoogleMe and my partner had been trying to find somewhere to rent for months after getting knocked back, your move Carlisle went out of their way to make our dreams come true. Helen helped us through everything and was so supportive throughout the whole process. They were attentive, professional and responsive to calls, emails and meetings. Helen was so lovely and went out of her way to get us in our dream house. Even now we’ve moved in, she is still there to help/answer any queries we have. I couldn’t fault your move Carlisle at all. Definitely recommend going to your move Carlisle for any property queries.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent service! I chose Your Move Carlisle to market my house and they have been excellent. The staff are so lovely and have made what could have been a stressful transaction, very easy! They were always at the other end of the phone and went well over their role as an agent. More specifically, Helen has been the most amazing person! I dealt with Helen throughout the sale and she was so helpful! She is insightful and just the most bubbliest person. My house was given a very fair valuation and on the market a couple of weeks before I accepted an offer. Wouldn’t go elsewhere! Thanks everyone at Your Move CarlislePositiveResponsiveness, Quality, Professionalism
5/5
GoogleHi I’ve been using your Carlisle Branch for a number of years now, letting out several rental properties. The service they provide is very professional along with a personal touch. I would and have recommended their services to others. Kind Regards - Andy Dodds
5/5
GoogleMy wife and I would like to pass on a big thank you to Rachel, Helen and all the sales team at Your Move. Such a professional, conscientious, efficient and friendly Team. Sold our house in three weeks! From start to finish they made the whole process stress free and treated us as valued customers. Fantastic service
Thank you for the wonderful review, we are very pleased that we were able to make your move as stress free as possible. Think about us whilst you are enjoying the lovely views from your new home.
5/5
GoogleJess at Your Move, Carlisle Branch, helped me find a great rental property. She is very helpful, efficient and always available to help with queries. A pleasure to deal with 😁 …
Jen Thank you for your kind words and for your positive feedback. Sincere regards Liz Bolger Director
5/5
GoogleCarlisle branch: After been told by a previous landlord I couldn’t move in the day I was ment to, both Lisa and Jess worked tirelessly to find me alternative accommodation which they did only a couple of days later. 👍👍 …
5/5
GoogleVery helpful with our move highly recommended
James Thank you for your kind words and we wish you happy times in your new home. Sincere regards Liz Bolger, Director.
5/5
GoogleDealt with Melanie for the purchase of our first home, couldn't of asked for better service from her. She kept me in the loop with lovely cheery phone calls the whole time, she even chased solicitors and pushed them for information when they seemed to be dragging their feet. Wouldn't use anyone else.
I'm really happy you are finally getting the keys for your New Home. It has been my pleasure to work with you both. Have a fantastic Christmas, wishing you both every happiness.
5/5
GoogleJust popped in today with a delivery,what a lovely bunch of ladies,I'm sure if you were looking for a property the ladies here would come up with something.
Thank you so much Steve, you are the most professional and friendliest delivery specialist we have ever had. Liz Bolger Director.
5/5
GoogleGreat customer service from Jessica and the team. Proactively worked with us to get viewings and a tenant. Would definitely use again.
Thank you for your positive feedback. We look forward to working with you in the future. Liz Bolger - Director.
5/5
GoogleI phoned Your move when I received a card through the post. Nicky Lusher came to get the house details and she was very professional and friendly and not pushy at all. I went ahead and Helen Rudd was my main contact from then. The whole process was handled without any problems and my house was sold very quickly and Helen was always available to answer any questions I had. She was both knowledgeable and professional. A big thank you to all the team at Your Move Carlisle. Colin Peachey and Dorothy Maskell.😀😀
5/5
GoogleThe staff in the Carlisle Office are friendly, approachable and professional. I have had excellent service over the years and yet again great help in finding a new tenant. Particular thanks to Jessica Johnston.
5/5
GoogleLauren was really helpful with organising everything for my move.
Ralph - Thank you, very much appreciated.
5/5
GoogleHouse purchase has just been completed via Your Move Carlisle and the service and help I received from Helen Rudd was fantastic. She went above and beyond to help me. Being a first time buyer was difficult enough but Helen was there to support and guide me.
Thank you Will for the review, it is much appreciated. Always a pleasure to be on hand to help buyers such as yourself make that first step onto the property ladder. Good luck in your new home!
5/5
GoogleBeing a first time seller myself & knowing nothing about the process, Helen Rudd helped me through each step. Answering any questions I had efficiently & kept me up to date with everything either by phone or email. Everyone in the Carlisle branch was friendly & professional when ever I phoned up.
Gillian Sincere thanks for your kind review. We are delighted the process went well for you and hope to work with you in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move Lettings's Carlisle office has 186 reviews across 1 platform: 186 on Google.
Your Move Lettings Carlisle is rated 4.8 out of 5 across all 186 reviews, and 4.8 out of 5 on Google from 186 reviews.
Your Move Lettings Carlisle, 31-33 Fisher Street, Carlisle, CA3 8RF.
