Trusted Agent profile · Carlisle
Verified
★★★★★
428 reviews across 3 platforms
2 Crosby Street, Carlisle, CA1 1DQ
Part of Northwood, see every office.
Northwood's office in Carlisle, at 2 Crosby Street, is rated 4.7 out of 5 across 428 reviews on three platforms, including 253 Google reviews rated 4.5.
253
Reviews on Google
This office
154
Reviews on The Trusted Agent
This office
21
Reviews on allAgents
This office
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely amazing. Thank you for everything you have done for us.PositiveResponsiveness, Quality, Professionalism, Value
Hi Sophie, Thank you so much for your review. I do hope you have settled into your new home. Best regards, Lyndsey. x
5/5
GoogleSold my 3 bed semi in just 3 weeks for a great price. Excellent sales particulars, really showed my house off well. Communication was first class. I knew they had a reputation as a good letting agent but I would recommend Northwood to anyone thinking of selling their property. So easy!!!
5/5
The Trusted AgentThe most lovely ladies. Susan in sales actually listened which is more than I expected and I???m guessing did more than would be the norm with my requests being so far away. Grateful for all you???ve done Northwood.
5/5
The Trusted AgentSusan held our hand through every step of buying our first property, I can't thank the Northwood team enough. Friendly, responsive and informal, but not afraid to chase the solicitors! They've been fab.
5/5
GoogleLuvly girls and a credit to kerry Keep up brilliant work
5/5
The Trusted AgentGreat experience with Northwood who were very efficient with the process. Many thanks for making our rental experience smooth and easy!
5/5
The Trusted AgentAll good, first sale fell through but suze kept me in the loop the whole time and sold within days. Asking price achieved and Northwood answered most queries for solicitors so it was stress free almost!
5/5
GoogleGreat friendly customer service nothing is too much trouble ... easy to deal with
Hi David, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Jenna
5/5
GoogleFantastic start to finish. Helpful and always at the end of the phone .
Hi Jennifer, Thank you so much for your kind review! Kind regards, Lyndsey
5/5
The Trusted AgentReally good efficient and quick service
5/5
The Trusted AgentAmazing service from Northwood estate agents especially from Susan who answered and dealt with lots of queries beyond her job description. I could not be happier with the purchase of my home. They were with me every step of the way.
5/5
GoogleWe are so happy with the quality of service that we have received , and continue to receive , with Northwood . Our property was one that had flooded , and they were brilliant throughout the entire process. I would recommend, and have recommended them to many !
1/5
GoogleWebsite no good for someone browsing for rental
5/5
The Trusted AgentGreat service and a really quick sale. Very helpful throughout the process.
5/5
The Trusted AgentFantastic service from Lyndsey and all at Northwood from start to finish. Been a quick process from viewing the house to getting the keys. Thank you all for your time! Can???t wait to move in.
5/5
GoogleVery good response - helpful local intelligence and great customer service!
Thankyou very much for taking the time to do a review, we appreciate the feedback in the office.
5/5
GoogleGreat customer service, jess went above and beyond to make sure our experience regarding renting a new home was as stress free as possible she was very responsive and quick to act on our behalf, a very good asset to the northwood team
5/5
The Trusted AgentGreat service and excellent customer service
5/5
The Trusted AgentSusan dealt with out purchase. I think she did a marvellous job keeping the stress levels down in what was a difficult purchase. Her experience in the trade shone through and we are very grateful.
5/5
GoogleAll the staff at Northwood are extremely friendly and we're very helpful when I was looking for somewhere to rent. I now let from Northwood and the staff continue to help with any problems I may have in my home. Including repairs and upgrades.
5/5
GoogleRuth, who was with me during my house rental process, thank you very much. I'm so happy to know you. Thank you very much for your kindness.
5/5
GoogleProfessional, efficient and strongly recommended.
Hi Debbie Thankyou so much for your review ! Erica x
5/5
The Trusted AgentVery good professional service maintaining good contact and offering helpful advice throughout the process. I was very happy overall and glad we had chosen to go with Northwood as they definitely went above and beyond.
4/5
GoogleFriendly, approachable and knowledgeable. We definitely recommend.
Thank you for your positive review Jo!.. Georgina
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood Carlisle won awards at The British Property Awards in six years, most recently 2025.
British Property Awards winner in six years: 2020, 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2020 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Yes. Northwood Carlisle won Gold for Letting Agent in Carlisle at The British Property Awards 2025, and 5 other industry awards since 2020.
