Trusted Agent profile · Carlisle
★★★★★
778 reviews across 3 platforms
2 Lonsdale Street, Carlisle, CA1 1DB
Cumbrian Properties's office in Carlisle, at 2 Lonsdale Street, is rated 4.8 out of 5 across 778 reviews on three platforms, including 632 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
632
Reviews on Google
This office
90
Reviews on Facebook
Business-wide
56
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
GoogleAbsolute amazing service from all at cumbrian properties. Especially Susan Moses. Cannot thank her enough for all of the help and kindness~! :) xx
Thank you for your kind review Claire. We have passed your comments onto Sue!
5/5
GoogleExcellent service. Friendly and professional. Very helpful - from viewing the property with Alex and then to getting the keys with Sarah (all in less than a week)!!. Many thanks!!!
Hi Adam, Thank you for the five star review. Will pass your comments onto the girls.
5/5
GoogleGreat service! Sarah in the lettings team arranged my tenancy and all of the paperwork within just one week. She took time to explain everything to me as it’s been years since I rented a house. This meant that the whole process was easy, quick and most importantly stress-free (as moving house is stressful enough!)
Thank you for your lovely comments Laura!
5/5
FacebookWe have found the staff at Cumbrian Properties friendly, helpful and efficient. Any enquiries from us have been promptly dealt with. It has been a pleasure to deal with Sarah and Jodie.
5/5
GoogleExcellent Service from Cumbrian Properties from start to finish, particularly from Staff Member Sue who paved the way for our smooth transition from one property to another--highly recommend
Hi George, Thank you for the review. Hope you have a lovey Christmas in your new property.
5/5
GoogleThe 5 star review is for Sue, for helping arrange renting out my property. She answered all my questions clearly and explained every step of the process. Unfortunately my house didn't sell but helping me rent my property has taken the stress away. Cumbrian Properties Carlisle should be proud to have Sue on their team.
Thank you Bernadette for your 5 star review!
5/5
GoogleHave used Cumbrian Properties for about 12 months now to manage rental properties. Very professional service , on the ball and very good at dealing with difficult tenants.
Hi Dave, Thank you for the five stars review. Nice to hear that you are happy with the service that Cumbrian Properties provided.
1/5
TrustpilotTotal waste of time photos awful floor…
Total waste of time photos awful floor plan a child could do and would be correct in my case they did it wrong even when I told them they did not change it It was worth paying them to get rid of them They don’t communicate even when you do unprofessional and haven’t got a clue Couldn’t sell sweets in a sweet shop Avoid at all cost
5/5
GoogleWe recently rented a property through Cumbrian Properties and found the process easy and stress free. Our agent Susan was professional and friendly throughout. Many thanks :)
Thank you for your 5 star review Molly! Great to hear that you received such a professional service from Susan, we will pass on your comments!
5/5
FacebookEverything is 100% authentic she is very helpful and answers any questions about online trading I just made withdrawal and it is absolutely stunning and in great condition! Wonderful customer service! Her customer service is beyond expectations!Contact her via:WhatsApp: +19517037360E-mail: stellarobinsonfxtrading6@gmail.com
5/5
GoogleI am currently renting a flat managed by Cumbria Properties and they've been excellent the entire process of viewing, signing the lease and moving in. In particular, Jodie, who has been my main contact, has been lovely and answered every question and query. She has made the process of finding a flat, getting approved, signing the lease and moving in really easy. Thank you!
Thank you for your 5* review Charlee. We have passed your comments onto Jodie and hope you are very happy in your new home!
5/5
GoogleExcellent customer service. Good communication. Would highly recommend. Gemma was excellent and worked hard to keep us updated. Would use Cumbria Properties again. Thank you, Mr & Mrs Scott
Many thanks for your brilliant review. We will pass on your kind words to Gemma.
5/5
GoogleMany thanks to all at Cumbrian Properties, especially to Liam Irving and the fantastic Ann Miller. Really dedicated & friendly team. Helpful from the very start from the Valuation (Liam) right through to the Sale & Completion (Ann). Always at the end of the phone when we had questions and when they were negotiating the Sale. A very polite and professional service, highly recommended and all done under 9 weeks.
Thank you for your review Emma! We are delighted to hear you have received such a professional service from our Ann & Liam! We will pass your comments onto them.
5/5
GoogleJust about to move into my second rented property that ive got through Cumbrian Properties, they have all been so helpful over the last 4yrs ive had my home especially susan ,she has always been just a phone call or Email away & has sorted any problems ive had. Thanks to the team
Thank you Nichola, we will pass this onto Susan.
5/5
GoogleI would like to thank Cumbrian property's for doing a great job there went over and above to help me specially Rebecca and Sarah and not forgetting Adrian brilliant guy pure Gentleman In my view and experiences with estate agents in Carlisle Cumbrian property's far better then any of the other appsolutly in a league of there own I would recommend anyone hope want to sell of buy a house there appsolutly brilliant I will be going in the office tomorrow with a thank you card and lot of Chocolates for all the staff I so grateful for Cumbrian property's Thank you very much Richard graham
5/5
GoogleCumbrian properties have been great to work with in terms of their handling of my property, both in terms of letting and the subsequent sale. In particular, Jodie and Sarah have been great to communicate with being professional and responsive when needed. I would definitely recommend this agency.
Thank you for your 5 star review!
5/5
Facebookabsolutely amazing sales staff so efficient ,informative, and knowledgeable, great shout out to Charlotte too well done guys highly recommended most definitely a five star 🌟 service
5/5
GoogleSue who works in lettings at Cumbrian properties was amazing , fast, efficient and super helpful. Couldn’t recommend her enough . A really lovey lady.
Hi Siobhan, Thank you for the five stars. We will pass your lovely comments onto Sue.
5/5
GoogleWithout doubt the Cumbrian team displays the highest levels of customer experience and professional knowledge of the local market. In particular, Sarah D, Jodie and Liam have been exceptional to my business requirements with good communications via email ( as I travel alot) and regular phone calls. Overall I fully recommend the team given their personal attention of clients, customers and those looking to learn more about the look market. Mark M
Thank you for your 5 start review Mark. We will pass your comments on to our team!
5/5
GoogleFantastic service from Sarah and Jodie in the Carlisle office when selling two of our properties in Thursby over the last two years. Would highly recommend their services.
Hi Emma, Thank you for the five star review. Will pass your comments onto Sarah & Jodie.
5/5
GoogleConnor was very helpful through the whole process of us finding our home from start to finish. Would certainly recommend Cumbrian Properties! We couldn’t be happier
Thank you, that is great to hear and we will pass your feedback on to Connor
5/5
GoogleAfter separating from my partner I was very eager to find a new place to rent as soon as possible. Sue at Cumbrian Properties has been amazing and bending over backwards to get me into my new flat as quick as she can. I greatly appreciate everything she has done.
Thank you so much Megan, we will pass your comments onto Susan.
5/5
GoogleHave to put in a BIG mention to Sue at Cumbrian Properties for her skill, work ethic, and brilliant customer service when applying and successfully finding a house to rent. Many thanks to her, a definite asset to the company!
Hi Ellie, Thank you so much for the review. We hope you will be very happy in your new property.
5/5
GoogleAll the sales staff were really helpful during the sale of our property. They kept me informed during the sale and made it an easy process. recommended
Hi Julia, Thank you for the review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cumbrian Properties, Carlisle won Platinum.
