Trusted Agent profile · Cardigan
★★★★★
164 reviews across 2 platforms
20, High Street, Cardigan, SA43 1JJ
John Francis's office in Cardigan, at 20, is rated 3.4 out of 5 across 164 reviews on two platforms, including 74 Google reviews rated 4.6.
Every review we hold for the Cardigan office, from every platform, shown as written. First names only.
5/5
GoogleProfessional, efficient service yet friendly and patient! Good team all around. We would highly recommend!
Many thanks Dawn for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotVery poor communication and a delayed…
Very poor communication and a delayed refund
2/5
GoogleWe had an awful experience. It started off promising but rapidly deteriorated into no contact, support or help. They would not return emails or phone calls. We would not recommend John Francis.
Hello Karen, I'm truly sorry to hear about your experience. We value your feedback and would like to address your concerns. Please reach out to us at review@countrywide.co.uk so we can assist you further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid like the plague
Absolutely terrible experience with these estate agents. Viewed a property and gave an offer. They made out that we were the only one's who had put in an offer and that it would most likely be accepted. We received no correspondence and whenever I called it would go straight to voicemail. When I finally got in contact with them they made up some excuse that they couldn't get hold of the owners of the property. This carried on for weeks and weeks. Eventually I found out from another person interested in the property that it had been sold to someone else. Avoid these estate agents like the plague. My time has been well and truly wasted!
5/5
GoogleIt is the first time of selling a property. I did not realise how much work was involved, however, through the help of our local branch in Cardigan, the staff and especially Mr Richard Emanuel the process was made I'm sure much easier. I thank them so much. Brilliant!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBeen trying to contact this company vai…
Been trying to contact this company vai emails and phone calls over the last 2 weeks.no reply via emails,finally got through onced they'd switched they're answer phone off,and arranged a preliminary time for an viewing on the Wednesday,lady saying she would get back to me that day to confirm,no response,then had a call out pv the blue late on Friday saying that the time for the appointment had been changed,didn't know I had an appointment,as the appointment was for the next day,and had arranged other plans ,so had to cancel THEYRE appointment,had lots of dealings with estate agents and in my opinion this is the worst one I have come across.
1/5
TrustpilotLeft waiting for an hour and a half to view a property
After calling to enquire about a property of interest I was deflected with an offer to view a "similar property" in the same area within the next hour. I quickly accepted and left work early making the 35min drive to the town. I arrived a few mins early and was greeted by another prospective viewer, we were both confused, it seems they double booked. I called up the agency after 10 mins of no show and couldn't get hold of anyone. I then waited and attempted to call again and again, eventually they informed me there had been a problem and could I wait 45 mins. I accepted went and got a coffee and viewed the initial property from the outside before heading back at the agreed time. Only to be told (after more unanswered phone calls) of even more delays and they would be with me shortly (spoilers: they weren't). Another half hour went by of being "just around the corner getting the keys" before the agent showed up. The property itself was in a terrible location and the agent even had the temerity to suggest we move forward with a holding fee for the property. Will not be using again.
1/5
TrustpilotVery poor experience with John francis…
Very poor experience with John francis and a team of people in different local offices who can't find out who was responsible for not turning up to value my property.
5/5
GoogleWe had John, Francis, Cardigan provide a valuation of my late mother's house. And I was pleased with the process and very pleased with the result. Well done Ellie, thanks for that.
1/5
TrustpilotBREACHED OF CONTRACT TERMS
Not an exiting experience, poor customer communication, I dontmknow what they are smoking .
1/5
TrustpilotAvoid this estate agent at all costs
Avoid this estate agent at all costs. The service they provide is less than one star! They are not professional or knowledgable about their services we have wasted 3 months of our time and we dread to think how many possible buyers we've missed out on. Do not waste your time or money on them.
1/5
TrustpilotStay away from this lot of plums thy…
Stay away from this lot of plums thy sent a letter to me as i had put my one of my houses up for sale i called them two weeks ago to book a valuation on the 21 sep it takes me 1hr 30 mins to get to the house and thy dont turn up when i called them to ask y i was told that there boss couldn't do it today thy didn't even call me to let me know this is very unprofessional let this be a warning to anyone thinking of using them a total waste of time and if thy cant turn up for a valuation what is it going to be like for viewings thy are not a good company stay well away there are lots of better estate agents out ther this is not one of them
1/5
TrustpilotWaste of time
I arranged a valuation from the llaneli branch for our property, after 5 emails back and for a date and time was agreed. We then let our tenants of both properties know we were coming. After sitting outside the properties for 10 minutes on the day I rang the branch, they seemed unaware of any arrangement and said they had no emails from me. I brought the emails up while we were talking but they still denied it even when I gave him dates and names. What a waste of every ones time! I had been warned about the branch but gave them the benefit of the doubt. More fool me, never again. Terrible customer service. Three people to arrange a valuation which didn't happen.
5/5
GoogleExcellent service, thank you so much Rhian & team
Thank you for the brilliant 5* review. Best wishes, Lucy
1/5
TrustpilotAVOID At all costs
AVOID At all costs - coerced into utilising their preferred broker (name of broker) - who failed to evidence adequate aptitude when presenting the mortgage application. Took significantly more than my other broker and contrary to best practice demanded fees upfront - it is seeming likely that they ensure mortgage applications fail to capitalise as they promote that half the fee is returned for a further second application should the first fail - not at all professional, trustworthy or indeed competent. Worthy of reporting to FCA for misconduct and false advertising.
5/5
GoogleWe have just bought a property via John Francis of Cardigan and they have been nothing but professional, responsive and helpful at all times. I would highly recommend John Francis and their staff to anyone looking to purchase a property in the West Wales area.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUseless website
Went to filter search for a house and the go button is obscured by a tab to get a valuation. Unable to filter search. Utterly useless!
5/5
TrustpilotCan't thant the team in John Francis…
Can't thant the team in John Francis from start to finish they have been amazing in the sale of our property thank you so much
1/5
GoogleI am quite disappointed as they haven't replied to two of my phone calls or not even spoke to the builder who is building the new house's ( not good )
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI am writing to make a formal complaint…
I am writing to make a formal complaint against Luke at John Francis Cardigan branch.
1/5
TrustpilotDo not touch
Do not touch , massively over promise & under deliver , missed appts , regularly people from the same branch contacting us for duplicate information & only had 4 days notice re the actual move date , do not use these estate agents so disorganised & probably one of the worst business I have dealt with throughout a quite stressful time
1/5
GoogleLack of knowledge and enthusiasm of the property. Not shown around, just left to wander around and didn't know info concerning council tax band and just told to look on web. Fees are overpriced and not competitive when compared to smaller firms.
Hi Thank you for leaving this review. I am sorry to hear about the issues you experienced regarding the visit and the fees. Rest assured that all comments will be fed back to staff and taken on board. Kind regards Chris
5/5
GoogleJohn Francis made buying our first home a breeze, very welcoming office and staff. We would highly recommend John Francis and the team to anyone who were looking to purchase their first home.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCompletely recommend. Just bought our house through them and they were excellent from start to finish. Incredibly professional whilst also being very friendly and personal, and it all happened so fast. Rhian especially is just fantastic.
Thank you for your fantastic recommendation and 5* review. I will of course make sure your kind words are forwarded to our local team. King regards Donna.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Francis's Cardigan office has 164 reviews across two platforms: 74 on Google, 90 on Trustpilot (across the whole business).
John Francis Cardigan is rated 3.4 out of 5 across all 164 reviews, and 4.6 out of 5 on Google from 74 reviews.
John Francis Cardigan, 20, High Street, Cardigan, SA43 1JJ.
