John Francis reviews

★★★★★ 2/5

Google

Of course we will sell your Probate Property for 1%, this was our experience that we were happy with at this sad time. The Sting in the tail comes at the end, the Solicitor noticed that the 1% quoted, did not match the Actual Selling price .."not the price they chose to start with..!" This turned out that the 1% selling fee only applies at the start price, and no house sells at this price..as within a week they are ringing up to drop the price..over and over again...eventually selling for 70,000 less than their markup. There is a number they write down at the beginning for selling at 1% of property, sale but in a Probate situation, this soon passes away ..as all you remember is the 1% selling fee you agreed to... The answer came at the end when quizzed about nearly a thousand pound bill more than we or Solicitor thought which was set at 1%, actually in reality the Estate Agents change that % to match the original number..! The selling % had changed to 1.4% which as we recollect we never agreed to. We did find out that that number they wrote down was their Minimum Selling Fee...and they know that that Selling price is going down, and funny enough they don't mention the % will rise as they drop the price. Just a heads up to using Estate Agents ....hope this helps someone...

Ziggy · 9 April 2026

★★★★★ 5/5

Google

Abbie was so helpful, I received texts to remind me of our appointment to view the property at Clos y Fferm. On the morning of our appointment she was already at the property when we arrived and showed us around in a friendly and efficient manner. She answered all my questions and also followed up with additional information I had asked for. I'm just disappointed that due to unforeseen circumstances I'm not in a position to purchase the flat.

Pamela · 12 November 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Luke from the Cardigan branch and I have to say he was absolutely fantastic, as we’re all of the team. Luke would just call to check in to see how things were, would always answer or come back to me with the answers to all of my questions. I will only deal with John Francis if I ever need to sell my home, thank you so much Luke for going that extra mile to help us secure our home and for always making me feel that I was an important customer instead of an inconvenience. I really appreciate all the effort and hard work the team do and I hope more people will use this wonderful company.

Sally · 29 October 2025

★★★★★ 5/5

Google

Me and my partner are buying are first house, we spoke to Ellie Walters within John Francis Cardigan who was incredibly friendly and recommended the in house mortgage adviser Matt Marzano. He made the process feel so comfortable and smooth. We trusted the help he was giving us, so friendly and approachable with any questions or concerns we had. We’ve now finalised our mortgage, very greatful to both Ellie and Matt for the help that they gave us.

Marcie · 12 November 2025

★★★★★ 5/5

Trustpilot

Professional and Personable

As a buyer, John Francis in Cardigan took care of the process from start to finish. I was a nervous buyer but Abbie, Luke and the others at John Francis in Cardigan made the experience easy and stress free. I would highly recommend John Francis to buyers and sellers. Professional, friendly and communication was always timely. Thank you very much to everyone at John Francis in Cardigan who helped me purchase the cottage of my dreams.

Sarah · 15 June 2026

★★★★★ 1/5

Trustpilot

Very poor experience, I cannot recommend using this company.

We marketed our house for the required ten weeks with John Francis Killay as they were selling two bungalows we were seriously interested in. The initial contact was with Grace who was excellent, the photographer/measurer came out and made a complete balls up of it requiring me to re-measure the house myself. We had several viewings with Daisy who was also excellent at her job. Unfortunately things went downhill from there, first the phones were down for a week meaning that potential viewers had no way of arranging an appointment. Two weeks ago we had two viewings booked on consecutive days, we came from holiday early to ensure the house was presentable before going out. Nobody turned up.(Ring doorbell) The following day, nobody turned up . There was no phone call or e mail to advise us of this. I called the office where Josh advised me that the first viewer had cancelled and that the second viewing was cancelled due to the staff member going sick. He re booked the second viewing for the following Friday and assured me that these people had their house on the market. Just after coming off the phone another message was sent to me with a booking for the following Tuesday. I called the office the following day to ask who the person was. During this conversation with Amy who was helpful I mentioned the Friday couple and was told that they hadn’t had their house valued, let alone marketed it. I didn’t want people viewing who couldn’t even bother to value their own home and asked that they be cancelled. That left the Tuesday viewing , a first time buyer coming from Kent apparently so once again we sorted the house and garden and went out. Nobody turned up. I phoned the office twice that afternoon and left a voicemail asking for feedback. No reply received. 8th April I attended the office to get my key back and take the house off their books to move to an independent. I think my attendance was expected as an immediate apology was given by the lady in the office as soon as I introduced myself. I asked what had happened to the Kent viewer but no information regarding her was on the system. Read into that what you will but I am of the opinion that this was a phantom viewing added to keep us on their books.

John · 9 April 2026

★★★★★ 1/5

Google

Our experience with Luke and Ellie at John Francis in Cardigan has been extremely disappointing. Their marketing efforts were lacking from the start. Our property was not advertised in their window or as a featured/premium property on Rightmove as discussed at our appraisal, we had to request any additional social media promotion, and overall, there was no proactive approach to generating interest. A major issue arose when we discovered incorrect property details on a neighbouring listing, making our property appear far smaller by comparison even when our property was significantly larger. Instead of correcting the mistake, they removed accurate details from our own listing without consultation with us. A more accurate course of action would have been to remove the neighbouring property's incorrect details instead. Communication has been poor throughout, with emails and questions going unanswered or with poor explanations. Most shockingly, we discovered that our property had been removed from Rightmove (this was their response to my query regarding terminating our agreement with them) without any communication or explanation from the team. We had to find this out ourselves, as the agency made no effort to inform us. Even when I called to investigate this, instead of calling me back I simply received an email skirting around the issue. This lack of professionalism and transparency has completely eroded our trust in John Francis. If you are looking for an agent that is proactive, communicative, and reliable, we would strongly recommend looking elsewhere. I certainly won't be using them , or Connells/Countrywide ever again following this appalling experience. A huge amount of time and effort wasted!

Danielle · 12 April 2025

★★★★★ 5/5

Google

I originally contacted Rich Emanuel about getting a mortgage and the relevant insurances. Rich knew exactly what was needed, and I was told I'd get a call within a few hours, and I wasn't disappointed. Within the hour, Matthew Marzano called me, and he's seriously one of the most attentive, friendly, and positive people ever. He really went above and beyond, listened to all our needs, and gave us multiple solutions. We'd definitely recommend John Francis of Cardigan to anyone looking to buy a house, get a mortgage, or even remortgage. The service was top notch, and I'd highly recommend them.

Samuel · 2 April 2026

★★★★★ 5/5

Google

Matthew has been completely brilliant - every step of the way! Demonstrating support, patience, attention to detail, and in-depth knowledge of his field and the local area. Our family is indebted to you.

La · 16 March 2026

★★★★★ 5/5

Trustpilot

Me and my husband was relocating from…

Me and my husband was relocating from Milford have Pembrokeshire to Ryde isle of wight. We used John Francis to deal with our move and the sale of our house. We were signed to Emily who went above and beyond and helped us to achieve a sale . The sale went through. Very quickly . Emily was 100% good with her job very polite and helpful along with her colleagues. We have been moved 8 weeks today Sandra and Patrick smith

Mrs · 10 October 2025

★★★★★ 5/5

Google

Matthew was superior, he supported us from start to finish and made the process easy and streamlined. Would definitely recommend and use the service again in a heartbeat, thankyou so much!

E · 16 February 2026

★★★★★ 5/5

Google

The team in Cardigan were friendly and professional. Luke in particular went the extra mile in facilitating a sale of the property that had some 'unique' features.

Dave · 16 March 2026

★★★★★ 5/5

Trustpilot

Chantelle Rostoll is very professional

I can not recommend Chantelle Rostoll highly enough. She provides excellent customer service and is incredibly responsive whenever any issues arise. She deals with everything efficiently and professionally. In my experience, she is simply the best maintenance manager we could ask for.

Ibrahim · 3 July 2026

★★★★★ 5/5

Google

Had an amazing experience with John Francis all round. Matt the mortgage advisor literally took me through every single stage and was so incredibly helpful. This purchase was my first property purchase what could of felt overwhelming and stressful felt easy and plain sailing 🙏✨ Really can't recommend more. So grateful for all the help advice and support and for making my dreams of having my own house come true ✨

Emily · 26 March 2026

★★★★★ 5/5

Trustpilot

You are simply the best........

If I could give the team at John Francis in Milford 10 stars I would! It was only by accident that I chose this agent. I had just left my dogs at the groomers next door and my son reminded me that I kept saying I must find an agent! So I did. Thank God I found this one. Because they really go over and above for you. They are young, charming and you feel as though you are no trouble and always come first! What's not to like! I was very impressed with the photographs taken for the blurb on line .When I saw them I said I nearly put in an offer myself.! They were superb, that's a real talent. I decided to look on line to check out the competition, like you do, and was amazed that a place I know that is really nice and would overshadow mine, looked really ordinary and I probably wouldn't have gone to view. It made such a difference. It's the small things that make a big difference. I wasn't in a hurry to sell at the start so didn't ring to chase them up or anything, thinking I would have the whole summer to get ready to downsize. Wrong!!! It took 0nly 3 viewings and I had an offer and it is now sold! Amazing! It's a good job I work well under pressure because it is now all stations go! the hardest thing I have to do now is decide which property in my village to choose for my downsize! That is a great problem to have!

Carol · 10 July 2025

★★★★★ 5/5

Google

Abbie was our guide recently to view a property and did an excellent job. We knew we were in safe hands and her professional yet friendly approach put us at our ease. Excellent service, thank you!

Heather · 7 November 2025

★★★★★ 5/5

Google

As first-time buyers, my partner and I were understandably nervous about the process. When we met with Ellie Walters at John Francis Cardigan, she immediately put us at ease with her warm, helpful manner. She pointed us toward their mortgage adviser, Matt Marzano, who guided us through every step. Matt explained everything clearly, answered all our questions, and made the whole experience far smoother than we expected. Our mortgage is now complete, and we’re genuinely thankful to both Ellie and Matt for their support throughout the journey.

Finn · 12 November 2025

★★★★★ 5/5

Google

Ellie invited me to her desk as soon as I entered the office. She took my information and and we arranged a time and date for the valuation. On the day Ellie arrived shortly before the time and we viewed the house and outbuildings. She shared a brochure of the houses in this area to provide the background to her valuation which I believe to be realistic. Her behaviour was both professional and friendly. I would definitely recommend speaking to Ellie for a valuation.

La · 12 November 2025

★★★★★ 5/5

Google

Mathew was great and the process was seamless happy to be part of the club

Jacob · 16 January 2026

★★★★★ 5/5

Google

An absolute pleasure from start to finish. Gabrielle was smashing..she went out of her way to bring me the keys and the welcome box once completed. I was buying through them so would recommend them for that service.

Andrew · 20 April 2025

★★★★★ 4/5

Google

I found John Francis, Cardigan to be a good group of agents. Very prompt for house showings, good at returning calls and they followed up well after my viewings. I worked with a couple other agents, and while most were fine, I am pleased with my final choice. Everything went smoothly and quickly. Thanks

David · 20 August 2025

★★★★★ 5/5

Google

Fraser did a very good job in helping us find our property and then managing the purchase process. His calm, professional manner was very reassuring and he was always responsive to our questions. Many thanks to Fraser and the team ! Would highly recommend.

Ronnie · 13 November 2024

★★★★★ 5/5

Google

Gabrielle was incredibly helpful and all in all great service, thank you!

Rosie · 5 November 2025

★★★★★ 5/5

Google

I had rather a unique older property to sell, so interested parties were few and far between. John Francis estate agents remained positive throughout that I would get a sale. After some months, Luke suggested the "modern auction" approach and this did the trick.

Martin · 16 March 2026