John Francis reviews

★★★★★ 1/5

Trustpilot

Never again

Initially they were brilliant, I was selling my flat and they gave me a good valuation. The flat wouldn’t sell so they asked me to reduce the price by £25,000. I then decided to put it up for rent. They were going to manage it for me and told me I can keep it on the market as it was a temporary let and the tenant would only be there for six months. As the weeks progressed I was notified the it had been taken off the market. When I challenged them, they said that the tenant had a right to live there without any disturbance. They did not tell me that. Then I was bombarded with repairs. I had them sorted by one of their contractors, at a premium cost. Within a month the same repairs were requested again. As they were repaired by their contractors, and she had damaged them I said it would be up to her to fix.

Paul · 13 February 2025

★★★★★ 5/5

Trustpilot

Effortless experience from start to finish!

I’d like to thank John Francis Lettings for my effortless experience from start to finish in securing my new home. Martynas was extremely helpful throughout the process and was always informative whenever I had any questions. Thank you so much

Jord · 7 October 2024

★★★★★ 5/5

Google

Excellent service, from start to finish, thank you

Suzanne · 16 March 2026

★★★★★ 5/5

Google

John Francis were the agents both for the sale of my property and my next purchase. All the staff worked hard to make the process as straighforward as possible. Impressive teamwork performance, everyone communicating well. Buyinig and selling are both stressful and the team did well to smooth out many difficulties along the way. Wouldn't hesitate to use them again.

Jackie · 27 July 2024

★★★★★ 1/5

Trustpilot

Woeful company.

Woeful company.My parents rented a bungalow from them in November 2019. Sadly dad passed away the day after they signed a 6-month rental agreement. Mum was unable to fulfil the term and we notified them of the change in circumstances 4 days after dad died. They still felt it appropriate to levy a £594 charge on mum for some sort of landlord charge???We still haven't got to the bottom of it. The rental agreement they signed was very woolly. After the involvement of one of our Welsh AM's Suzy Davies, they eventually dropped the fee to £200, but withheld mum's deposit until she paid it. Such a despicable thing to do to a grieving 75 year old woman. Absolutely no evidence of discretion or any demonstration of good morals whatsoever. Embark on any dealings with them with extreme caution and make sure you read the small print!

Ruth · 3 March 2020

★★★★★ 1/5

Trustpilot

Terrible letting experience

Terrible letting experience, I wish I had read reviews first, I wrongly assumed that because they were a large established company that they would be efficient and fair.As a landlord I paid them to find a suitable tenant, 9 months later I was £3500 in rent arrears, £1250 solicitors fees £500 Court fees, a wrecked House, including police forcing entry, harassment from tenants, complaints from neighbours, stress and hours of my time, leaving me appropriately £8000 out of pocket. No genuine references, no accurate credit searches etc. I thought they would have least refunded the fee as they had bot found suitable tenants.After delays and stalling they refused to accept any responsibility and are refusing to refund fees. Don't risk it they don't care and they don't vet the tenants. Terrible experience.

Neil · 15 October 2024

★★★★★ 1/5

Trustpilot

Really disappointing

Disappointing and unreliable, severe lack of communication

Mathew · 27 August 2026

★★★★★ 1/5

Trustpilot

Facilitating a bidding war

John Francis was telling us what the other buyers had offered for a property and was also telling them what we had offered. Had an offer officially accepted and went through the checks only to be told the next day that another buyer had offered more than us and we lost the house after messing us around for a week. Totally unethical. Also informed us that they were pushing the price up because the seller was buying a more expensive property off them so needed the money which is a massive conflict of interest. Very unprofessional advice and behaviour and we will be looking into their governing body. I would not recommend these at all. We were not treated with fairness and wholly unethical tactics were used. Right down to having back to back bookings and all the classic estate agent tricks I’ve read about since.

NHS · 14 September 2024

★★★★★ 5/5

Google

A great experience from start to finish. Nothing was too much trouble. Would highly recommend

Julie · 13 October 2025

★★★★★ 5/5

Google

Well what can I say. All staff here are very polite and helpful from beginning to the end. Anything they could do to help they would do and go above and beyond to help. Was very happy with their service they provide and would recommend anyone to pop in if they are looking to buy their first home or if they are thinking of moving.

Mr · 25 March 2025

★★★★★ 4/5

Trustpilot

Had a valuation from Mags Whitehouse of…

Had a valuation from Mags Whitehouse of John Francis Estate agents, lovely woman, polite & very helpful. I would definitely recommend her & the estate agents.

Darran · 30 March 2026

★★★★★ 1/5

Trustpilot

Stay away

Couldn't even view a property until I had seen their mortgage advisor despite having my own advisor and a very large deposit. They also asked to see my bank account for the deposit before even discussing things further. If you are selling go elsewhere if you are buying go elsewhere Please do not believe this is standard practice this is all about countrywide making money from you in as many ways as possible. It is the first thing they say on the phone we are part of the biggest estate agent company in the u.k. This is what happens when companies sell out to big corporates. Use local instead lost a sale out of me and could have completed quickly.

Tm · 19 June 2024

★★★★★ 5/5

Google

Claire was such a lovely person to work with. She held our hands all the way through and answered all our questions and concerns with care and patience. Thank you ClairePositiveResponsiveness, Professionalism

Ailsa · 27 August 2021

★★★★★ 1/5

Trustpilot

Beware........

Whether a buyer or a landlord with a tenant there really is no difference. They hide behind the company, their colleagues, their associates at Countrywide along with a list of tricks to assure you they are acting in your best interests including the hardsell of their financial advisor too. Disgraceful. Occasionally, you'll speak to someone who really sounds like they want to help you but then the buck is passed back and forwards. Seriously, avoid unless you are related to someone there who will guide you properly.

Lisa · 7 May 2024

★★★★★ 1/5

Trustpilot

Still no response from John Francis…

Still no response from John Francis Letting Agents Swansea.

Leo · 21 June 2026

★★★★★ 5/5

Trustpilot

Bungalow purchase

Just purchased a bungalow and from the first viewing with Kimberly and the second viewing with Aimee the service these two ladies provided was outstanding.

Mel · 30 January 2026

★★★★★ 5/5

Google

We have dealt with John Francis cardigan team for 13 years I have found them to be very professional, polite, knowledgeable and very reliable They always call back when they say they will and always deal with enquires promptly We are experienced property developers and appreciate good service at a reasonable competitive price I have recommended them to family and friends All the staff are excellent and are managed by a good manager There fore 5 stars Rob Tess

Robert · 22 June 2020

★★★★★ 5/5

Google

We had a visit from Ellie Walters who was both pleasant and extremely helpful.

Caroline · 11 July 2025

★★★★★ 5/5

Trustpilot

Absolutely amazing team

Absolutely amazing team! Very pleasant, and helped us find the right property, just an email or phone call away and got back to us promptly each time! The process of renting can be daunting,however, they talked us through anything we didn't quite understand and the whole process went very smoothly. Would definitely recommend. Very happy!

Theresa · 16 March 2025

★★★★★ 2/5

Trustpilot

Almost as if they don’t want to sell any properties???

Rang them weeks ago & left my contact details, as advised by the recorded message. No reply. Tried again today. Got a reply this time. But upon booking a viewing, I was told that they’d only arrange the viewing if I can prove I have a mortgage in place for the value. So they expect me to go through a mortgage application, which affects my credit score. During a time where rates are dropping regularly, so it’s best to hold off until you definitely need one. For a property that I haven’t even viewed yet, let alone decided I want to make an offer? Which leads to the next fact of no price agreed to even know an amount to borrow? What happens if I decide I don’t like the property? I would’ve gone through all that effort & lowered my credit rating for nothing. When I do finally find a new house & move out. I definitely won’t be selling my existing house through them. They won’t let hardly anyone view it, to be able to make any offers. No wonder the property I wanted to view has been on the market so long.

RICHARD · 9 January 2024

★★★★★ 5/5

Google

I used John Francis to sell my fathers property, they are an absolute great team of people to work with, every-time I called the office the professionalism and friendliness was outstanding. We were looked after from the start to the finish, would highly recommend to anyone. Thank you John Francis

Gabs · 20 April 2025

★★★★★ 1/5

Trustpilot

Avoid renting with John francis

Avoid renting with JF. It’s not a local firm anymore.

Moira · 30 April 2026

★★★★★ 5/5

Trustpilot

We were looking to purchase a property…

We were looking to purchase a property in the area and found the john Francis staff extremely helpful, knowledgeable about the area and considerate to both the viewer and the owners. Staff that accompanied us to viewings were on time and very professional it is a pity that our eventual purchase was with another agent. Can heartily recommend John Francis. Allan & Jean from Warrington

Jean · 3 September 2024

★★★★★ 1/5

Trustpilot

Bad, bad, bad.

Just changed to a different agent to sell our house because John Francis in Swansea have let us down so badly. Slow, inaccurate, unreliable, garbled, uncommunicative, discourteous. Not just our own experience either - two different estate agents for houses we were interested in buying remarked to us that John Francis were hard to get hold of and then didn't seem to know the situation with our property and gave them wrong information. So, so disappointed and wish we'd heeded the early warning signs months ago. I'd very strongly advise avoiding this agent at all costs.

Jan · 30 October 2023