Trusted Agent profile · Cardiff

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The Letting Station Cardiff reviews

4.8

★★★★★ Excellent

410 reviews across 3 platforms

238 Whitchurch Road, Cardiff, CF14 3ND

The Letting Station's office in Cardiff, at 238 Whitchurch Road, is rated 4.8 out of 5 across 410 reviews on three platforms, including 177 Google reviews rated 4.6.

Google logo

4.6 / 5

177

Reviews on Google

This office

Facebook logo

4.2 / 5

5

Reviews on Facebook

This office

The Trusted Agent logo

5.0 / 5

228

Reviews on The Trusted Agent

This office

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About The Letting Station Cardiff

We obviously do all the usual things you would expect from a modern estate agent but where we are different is in our approach and expertise in more specialist areas and some of the things we do a little differently. From our unique valuation and new home packs that we give to all our customers to the care and attention we give to marketing every single property with professional photography and copy writing, at The Letting Station you are in great hands. Our branch is ideally located to cover the whole of Cardiff and if you do want a free valuation then please call in to see us, visit the website at www.thelettingstation.co.uk or telephone the team on 029 2002 0880.

Reviews on The Trusted Agent

Showing 228 reviews on The Trusted Agent only. Show every review

5/5

The Trusted Agent
Landlord

Renting our house out

PM Premier were our first choice to manage our property because of a friend's recommendation and we weren't disappointed. They found us excellent tenants on the very first day of viewings and we haven't had to worry about anything. and the tenancy has gone through very smoothly. Would definitely use this agency again.

Dawn · 3 September 2016

Agent replied · 5 September 2016

Hi Dawn Thanks for your kind words, always happy to help and try to make things as smooth as possible. PM Premier

5/5

The Trusted Agent
Tenant

Sean

Sean went above and beyond to help me find a property. He was very helpful even during the difficult times with covid. My enquiries were dealt with quickly and professionally. I would recommend sean and the team to anyone who is looking for a property.

Tyler · 29 January 2021

Agent replied · 24 February 2021

Hi Tyler They are indeed difficult times but so happy that you are sorted. Thanks for the recommendation it means a lot to us.

5/5

The Trusted Agent
Tenant

Amazing

From the very beginning to the end of our contract Sean and the team have been absolutely amazing. Nothing was too much trouble attending to every request and need almost instantaneously. We would recommend PM Premier to anybody without hesitation. Thank you for making the time we rented with you hassle free...

Trudy · 25 March 2017

Agent replied · 4 April 2017

always great to hear this sort of feedback so thanks so much for taking the time to do so. PM Premier

5/5

The Trusted Agent
Tenant

Garage

Sean was very clear and very polite about all the minimum details of the property! The agency staff give a nice welcome from the beginning and give the property soon as they can, very quickly to sort out the paper work and very clear about fees,bills and all the accounting. 1000% raccomanded!

Remo · 1 February 2017

Agent replied · 1 February 2017

Hi Remo Thanks for this looking forward to seeing the new car as it sounded awesome! PM Premier

5/5

The Trusted Agent

Richards St

Sean/Letting Station were hugely welcoming when viewing properties with them, they were very accomodating to the needs of myself at this time, including travel to between viewings and offering to revisit properties to ensure I made the right decision for me. I was informed on positive background information of the landlord and felt comfortable with the advice given to me. Having moved in recently with Letting Station, I am so far pleased with my new (rented) home and am confident that any problems that may arise will be listened to and dealt with according."

Kate · 5 August 2019

5/5

The Trusted Agent

Worrell Place

Hi guys We have new tenants moving in today at 10 Worrells Place We decided to use agents for the first time with me working away so much and having a little less to worry about, having said that there’s been a lot of work needed doing and plenty of running around in the transition period of the property. I just want to say that Sean has gone above and beyond to be honest. Every thing I’ve asked of him he’s done with no question at all. Couldn’t be happier so thank you very much Sean And look forward to our rental period together. If my other property becomes available for tent then you’ll be first to know for sure Thanks again

Iwan · 12 April 2019

5/5

The Trusted Agent
Landlord

OUTSTANDING CUSTOMER SERVICE

I have been letting my properties through Sean at P M Premier for the past 6 years. During that time Sean has been able to find me consistently good tenants. I can sit back and rest assured that everything is being taken care of and that all legislation is being followed.

Claire · 27 February 2016

Agent replied · 1 March 2016

Thanks so much for this Claire, it's been a great 6 years and I hope there are many more to come.

5/5

The Trusted Agent

Outstanding & Highly Reccomened

I have worked in partnership with Sean from the Letting Station for the last four years and his level of service and standard of properties has been outstanding. He has always gone out of his way to help find the right properties,even when the time scale has been a matter of days he has always come back with somewhere. The after service and support for tenants is fantastic and I would highly recommend Sean and his team at The Letting Station as you are guaranteed to have all your needs met to find the perfect property'.

Lisamarie · 4 March 2019

5/5

The Trusted Agent

Excellent staff, always friendly, knowledgeable and supportive

I am a relatively new landlord, following a recommendation I changed agents to the letting station, and I am so glad that I did. All the staff are friendly and easy to talk to and they have given me a lot of good advice and support. I have mainly dealt with Nick who is always friendly and knowledgable and always makes me feel that I am a valued client and that nothing is too much trouble. I appreciate being able to telephone them or pop in for a coffee and a chat. .

Ceri · 8 February 2019

5/5

The Trusted Agent

Amazing and quick service

I was looking for property for about three weeks straight no luck till I saw my new property at letting station went to the office spoke with Sean white and he arranged a viewing of the property in the same time very polite friendly and great salesman on the same day Friday 1st we close the deal on the property and following Monday the 4th had my keys in my hand highly recommended the agency and my letting agent Sean white friendly helpful and super efficient 5star rate thank you Sean white

Iris · 7 February 2019

5/5

The Trusted Agent
Buyer

Lovely helpful people!

I recently bought my first house and Andrew Gregory at PM Premier was the estate agent. I was a first time buyer, and there were some stressful moments during the process. He always took the time to explain what was going on and his calm, helpful manner was a god-send. I can safely say that I wouldn't be living in my wonderful house if it wasn't for him. The best recommendation I can give is that when I do come to sell, I will be going to PM Premier first!

Mike · 12 September 2018

5/5

The Trusted Agent
Tenant

Sean White PM Premier

I've recently rented a property through this estate agents, and the agent that handles my new home Sean White could not have been any more helpful and patient in helping me secure the tenancy, what a top fella fp, I would recommend this estate agents to anyone. I can honestly say I've never had such pleasant dealings with estate agents until I went for this house and was just as pleasantly surprised at how willing he was to help me at every hurdle. Thank you so much Sean you really are one of the best

Carla · 24 October 2017

5/5

The Trusted Agent
Tenant

2 Bed Rental

The service was excellent and professional. Happy to deal with this agency so far seems that Sean knew everything about the apartment, all my requirements were taken into consideration and I appreciate their honesty and punctuality. Also, the online contract and inventory report made things easier for me.!!

Shahd · 22 March 2017

Agent replied · 4 April 2017

The online system does make things so much easier. Thanks for your kind words. PM Premier

5/5

The Trusted Agent
Tenant

The hayes

Me and my wife moved to Cardiff. Sean was very helpful finding accommodation for our selves, he was very professional and address all our queries/concerns with respect to the apartment. He is also very transparent in terms of communication. I would definelty recommend Sean and pm premier

Siddharth · 8 March 2017

Agent replied · 8 March 2017

We hope you are very happy in Cardiff, we don't think you could have picked a better location! Regards PM Premier

5/5

The Trusted Agent

Happy Landlord

I’d like to offer my thanks and appreciation for the excellent service I recently received from Sean in respect of the letting of my apartment. I was so impressed by how quickly all the paperwork was completed, and the right tenant was found. Giulia

Giulia · 23 May 2019

Agent replied · 19 June 2019

Hi Giulia thanks so much for those kind words and if you need anything else give us a call. Regards The Letting Station

5/5

The Trusted Agent
Seller

Thanks for selling our Mum's house

Just wanted to say thanks Andrew for selling my Mum's house when she passed away. I know it was not the easiest of sales given the situation but we really do appreciate your patience and kindness throughout the process. We will recommend you to all our friends.

Babara · 7 March 2016

Agent replied · 13 March 2016

Thanks for your kind words. Hope all is well with you.

5/5

The Trusted Agent
Tenant

How Good was my agent

Sean from PM Premier was excellent from start to finish. From the minute i showed interest in my chosen property Sean was relentless in his efforts to get me all the information i required and excelled in his service in helping me secure my tenancy. Outstanding!!

Kevin · 8 February 2017

Agent replied · 4 April 2017

Thanks Kevin they are very kind words! PM Premier

5/5

The Trusted Agent

Amazing service. Very flexible, has a very good sense of humour and made my partner and I feel really comfortable. Quick response when needed. Always going out of his way to make everything easier for us. When defiantly Recommend you use Sean as your astate agent.

Shanice · 5 July 2016

Agent replied · 8 July 2016

Always try to do things with a bit of humor thrown in. Glad we could help and if you need anything just let us know.

4.7/5

The Trusted Agent
Seller

Very responsive and helpful

Tania was very helpful throughout the selling and conveyance process. She really went beyond what was expected of an estate agent. Letting Station is the best in Cardiff. I wish I could give more than a 5 star.

Ola · 21 January 2021

Agent replied · 25 January 2021

Thanks Ola and we are glad we got this one over the line despite a few hurdles. We wish you all the very best in the future.

5/5

The Trusted Agent
Tenant

Wyncliffe

Sean was amazing. Stayed late on a Friday to allow me to view and came in early on my move day. He took all the stress out of moving. I also appreciated that he'd been in and switched on the hot water. I had some very surprising experiences with other agents and the cut throat rental market in Cardiff when looking. Sean's approach was honest and very refreshing. I could not recommend PM Premier enough. Thank you

Jake · 24 April 2017

5/5

The Trusted Agent
Tenant

Excellent Agency

Nothing bad to say about the company at all, Landlady was a little bit of a nightmare but Sean has helped with every issue I have had. even came out on new years day to help me when I locked myself out. would definitely recommend.

Becky · 26 February 2016

Agent replied · 1 March 2016

Hi Becky All part of the service and thanks for your kind words. PM Premier

5/5

The Trusted Agent

Dover Court

Sean was excellent and made the process of moving so easy for myself. Kept me updated on process and made it so quick by far the quickest and best letting experience I’ve had. Well recommending Letting Station Cardiff 5 stars

Abdulla · 16 July 2019

Agent replied · 8 December 2020

Thanks Abdulla high praise indeed!

5/5

The Trusted Agent
Landlord

Thank you Sean

Its rare that you come across someone as helpful and supportive as Sean White. I approached Sean from PM Premier just for advice on circumstances regarding my tenant. Sean gave me invaluable advice and went above and beyond to help me overcome the whole situation. The one thing I liked in particular was his excellent and speedy communication. Sean was simply amazing. If you are a landlord, I would highly recommend this letting agent.

Jayne · 1 February 2018

5/5

The Trusted Agent
Tenant

Extremely pleased

Me and my mother have been extremely pleased with the level of service provided by Sean and his team. Have always been kept informed regarding updates and when ever I've needed something done it's always been done with at the highest standard.

Dara · 8 November 2016

Agent replied · 3 January 2017

Thanks Dara, Glad you are happy with the service. PM Premier

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Questions about The Letting Station Cardiff

What do sellers say about The Letting Station Cardiff?

20 reviews from sellers, rated 5.0 out of 5 on average. For example, Sharon wrote: "We have recently used the letting station to sell my fathers property that was left to us. They may be small but they are very professional nothing is too much ..."

What do buyers say about The Letting Station Cardiff?

8 reviews from buyers, rated 5.0 out of 5 on average. For example, Lola wrote: "When dealing with The Letting Station, every stage has been super professional. I was looking for a property for our portfolio, not only did they help me view ..."

What do landlords say about The Letting Station Cardiff?

27 reviews from landlords, rated 4.9 out of 5 on average. For example, Johnathan wrote: "In addition to my previous comments about PM premier, I would like to single out and offer my up most praise concerning one particular member of staff ..."

What do tenants say about The Letting Station Cardiff?

141 reviews from tenants, rated 5.0 out of 5 on average. For example, Maxine wrote: "From start to finish the Sean was so helpful. The whole process from viewing to moving in took hardly any time at all. The online tool vouch to upload ID etc ..."

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