Taylors Lettings reviews

★★★★★ 5/5

Google

Taylors has by far exceeded my expectations in every aspect. I have dealt with a lot of letting agents in Cardiff over the last few years and can honestly say that Georgia has been wonderful and incredibly helpful as well as professional. She has responded to all my queries promptly and made the stress of moving less stressful! Thank you again Georgia (and the team) for helping me get my ideal place in Cardiff Bay!!

Zahraa · 16 June 2023

★★★★★ 5/5

Google

Shout out to James! And Cameron! :) Everyone I’ve talked to from Taylors agency are simply amazing! Very polite, prompt to respond, acknowledging the needs of both landlords and tenants. Their assistance and service quality is beyond appreciated. I’m so happy I met Taylors agents to find my new home. Thank you so much!

Choo · 20 August 2024

★★★★★ 5/5

Google

Moving to Cardiff for the first time, and with my partner for the first time has been a exciting and at times stressful feeling, but Harriet has been amazing every step of the way. Keeping us always updated and informed with any new information, and able to answer all our queries. Simply amazing! And has made the moving process all the more memorable and special! A huge thanks to Harriet!! 🙌✨️

Jodie · 21 July 2023

★★★★★ 5/5

Google

Harriet and Kieran has been of great help in finding a place for us in Cardiff city. They provided timely response for all our queries. The entire letting process was smooth. I highly recommend Taylors agency to anyone looking for their home in Cardiff. The

Sumit · 7 December 2024

★★★★★ 5/5

Google

I’m so pleased and impressed with the service we have been provided. Everyone we’ve met in the process has been incredibly friendly and withheld a happy to help attitude at all times. Particularly Alice, she has been very responsive and helpful throughout the entire process that would have been a lot more stressful if it wasn’t for her assistance. Because of this we experienced a smooth and well-organised renting process. I would be very happy to recommend Taylor’s to a friend in the future.PositiveQuality, Professionalism

Sarah · 28 August 2022

★★★★★ 5/5

Google

I have just used Taylor’s Lettings to let a second property which was completed today. The whole team who assisted in this process were excellent from start to finish, James Gibson, Cameron Jeffers and most recently Harriet Spittle who constantly kept me updated. Thank you Taylor’s, Stuart

Dr · 22 October 2024

★★★★★ 5/5

Google

Would like to give a big Thank you to Keia and team. Keia came across with such a personable and professional manner, and managed to find me a home that was suited perfectly to my needs. The efficiency, communication and all round support has been fantastic and made me feel at complete ease through the stages from start to finish. I really appreciate all the effort put in! Amazing work :)

Shahida · 16 June 2023

★★★★★ 5/5

Google

It was my first time I needed to find accommodation in the UK, more precisely in Cardiff, and it was a really hard thing for me, a lot of new and incomprehensible processes. But Taylors helped me do all of this searching really easily. I really quickly the perfect apartment and all of the paper work was a breeze thanks to the agency. Personal thanks to Alice and Victoria who were so patient and helpful. Would love to work with you again.

Maxim · 16 June 2022

★★★★★ 5/5

Google

Looking for a private accommodation in Cardiff was not a pleasant experience for me as an international student. However, Taylors team were a life saver for me. After trying so many agencies, leaving all my contact details with dozens of them. Taylors was the only agency who really cared and kept me updated with till I found a suitable property. I really appreciate their customers service approach especially because I was too busy not able to chase the listing properties in Rightmove and other websites. Having someone who does this job for you was tremendously helpful. I’m looking for keeping up this spectacular customer service during my tenancy because my experience with Taylors so far made me very optimistic about the whole customer service experience to be outstanding. Thank you All

Bary · 16 June 2022

★★★★★ 5/5

Google

Georgia was very professional and helpful! Not only professional, but also answered all of my questions promptly. From viewing, to explaining the process, to securing the apartment and taking care of all the formalities, she was just amazing. Her team has a great follow up too! and I really appreciate their efficiency. I will 100 % recommend Taylors letting agents cardiff bay 👍.

Robin · 18 November 2023

★★★★★ 5/5

Google

Harriet has been fab! Fitted me in for a viewing on that day which ensured I secured the flat. Highly professional, organised and friendly… the whole process so far has been stress free :)

Lydia · 18 March 2025

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 4/5

Google

Fantastic service from Georgia, Cameron and James at Taylors Lettings. The team were great in answering any queries I had, reverting back to me, and providing reassurance when needed. Everything went great and I am particularly thankful to Cameron for his attitude. Many, many thanks.

Yasmin · 26 September 2024

★★★★★ 1/5

Trustpilot

Security Deposit not being paid

Looked at a property in Northampton, after viewing the property decided to move forwards with the rental and was asked to pay a security deposit. Unfortunately the reference checks failed and was promised my security deposit back with 3-5 working days. 10 days later was told that there was a problem with the refund system and would get the payment by the Friday. No funds had been returned. Spoke to the Northampton branch and was told that the person I was dealing with was out of the office until Monday. Not happy as having to wait nearly 3 weeks is just unacceptable.

David · 13 February 2026

★★★★★ 5/5

Google

Update review following sale of our Cardiff home. Very professional, friendly supportive estate agents. A huge thanks for the time of offer to completion of 8 weeks due to a team effort of Sian, Jack , Paige & Darren. We use the mortgage broker service also, Cerys who secured our finance. Thanks guys. Highly recommend you all. Make dreams become reality.

Steve · 17 October 2025

★★★★★ 1/5

Google

Absolutely the worst. They did nothing for me, the landlord, when tenants destroyed my property and let the issues go on for months leaving me to constantly deal with everything - then why was I paying Taylor’s estate agents a feee for full management? They are dishonest and do not care about damage to the property or the landlord/ landlady. Avoid at all costs.

Mohammed · 15 September 2025

★★★★★ 5/5

Trustpilot

Joe Ashton

Joe Ashton - Stevenage base.From the first viewing to exchanging and completing Joe was amazing. He constantly was chasing unanswered questions from other companies ensuring we had the correct answers in a quick time. He was ALWAYS contactable and able to answer our questions, making our first house buy so much easier. He was thorough one our first house viewing showing us each room and able to answer all questions we had in such detail. 10/10.Thank you again Joe for making our first house purchase such a great experience!

Nick · 27 July 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

Sold my house and purchased a new one Sian and Darren the service i can't falter and happy to answer all my questions even when i called several times in one day thank you so much for all your help and support

Neil · 26 March 2026

★★★★★ 5/5

Google

Maria at Taylor’s Lettings Cardiff Bay has been wonderful. Maria took the time to speak with us and get to know our preferences for finding a rental property in the area. Whilst properties are being taken so quick, Maria was sure to send us a video tour as soon as a property became available that met our requirements. Very responsive and helpful, especially during these difficult times. Would definitely recommend her service at Taylor’s!PositiveResponsiveness, Professionalism

Lauren · 16 June 2022

★★★★★ 1/5

Trustpilot

Time waisted and unprofessional

I had a market appraisal appointment scheduled with Taylors at the Luton branch, with Patrick assigned to attend. Unfortunately, he did not turn up to the appointment and made no effort to contact me beforehand to let me know he would not be attending. I found this completely inappropriate and highly unprofessional. What makes this even more disappointing is that this is the second time in a row this has happened. Such a lack of communication and reliability reflects very poorly on the service and has wasted my time

Julita · 23 January 2026

★★★★★ 5/5

Google

As someone who was renting for the first time, Taylors really helped ease the process and assisted me the whole way through. I had been looking for the right property for over a month without much success (mostly due to the speed at which rental properties were being taken). I contacted Taylors regarding another property and spoke to Alice, who asked about what I was looking for in a property and took my contact details. Not even a week later, I was contacted directly with a property that was perfect for me, and was booked in to view the next day. After making an offer, the leasing process was very smooth with Taylors providing me with all the necessary information and documents, as well as answering any inquiries. Would highly recommend to anyone looking to rent, the customer service from Alice and the rest of the team was infallible.PositiveResponsiveness, Quality, Professionalism

Will · 28 August 2021

★★★★★ 5/5

Google

Excellent all round! We were a difficult pair to work around, with inexperienced renters making a long distance move during a lockdown. Maria, Vicky and the team were able to schedule us in promptly, and even out of hours within our very limited timescale. We found a perfect place, and all the paperwork and utilities transfers were completed very quickly and efficiently. Five stars to the team - thanks for working a miracle for us!PositiveResponsiveness, Quality, Professionalism, Value

Sam · 10 December 2021