Martin & Co Cardiff reviews

★★★★★ 5/5

Google

Staff where very professional when dealing with myself and my partner. Gabriella was especially efficient, helpful, kind and considerate. I would never have a problem recommending Martin&Co to anyone else.

Chiara · 28 March 2021

★★★★★ 5/5

Google

Really impressed by the whole service offered at Martin and Co. Especially Abi, who has been amazing with communication. I would recommend Martin and Co. to anyone!PositiveResponsiveness, Quality, Professionalism

Greg · 3 June 2021

★★★★★ 5/5

Google

Been in our property nearly a month and we can not explain how happy we are. First of all it’s our first home for our family and second of all the staff were so helpful. Answered every question we had and made the move as smooth as possible. Thank you so much Martin&Co!

Catrina · 5 June 2018

★★★★★ 5/5

Google

The team in Cardiff have been exemplary. Compassionate, efficient, friendly, organised and diplomatic. They have handled difficult circumstances with grace and kindness. They processed and organised our sale very well and I cannot thank them enough for going above and beyond.

Bethan · 4 August 2024

★★★★★ 5/5

Google

Have been working with Martin and Co for a while as they manage my rental property. The team a super responsive and attentive. They even helped us with our right to manage. They genuinely care about tenants and landlords and are quick to help.

Adam · 3 June 2024

★★★★★ 1/5

Google

Not a good experience. especially near the end of my tenancy. I was asked by a member of staff if I had changed my lock ( which I did not). She explained that a surveyor had try to let himself in and the key didn't work. He tried to enter without my permission. Hes lucky he didn't let himself in because working nights I was in bed. Martin and co you need to do a health and safety risk assessment. If I had woken up and found a stranger walking around. His health and safety should have been at risk

Steve · 3 May 2020

★★★★★ 5/5

Google

Absolutely amazing. I cannot recommend then more. It felt like they were the only estate agents in cardiff doing their job. We were moving with cats and a lot f estate agents left us with a probably not. They went out of their way to ask and when we offered to pay for damages and extra rent they asked again. 100% best estate agent I have ever been with

Fox · 4 April 2022

★★★★★ 1/5

Google

Extremely bad customer service! Promised the world whilst getting us to sign contract and pay agency fees, saying that they'd paint and clean our apartment, and do all other repairs necessary! Then after taking our first months rent and deoposit (over £1700) gave us the keys to an apartment, with battered walls, a shower that didnt work, smoke alarms that didnt work, bulbs out, along with a filthy oven, and stained curtains, and expected us to be ok with living in it! Staff where extremely unfriendly and rude, and almost smug about the fact that we'd handed over are hard earned money to them, and they'd completely let us down! If you are looking to rent a property in Cardiff definately give these guys a swerve, if you want some one you can trust!

Tom · 29 July 2019

★★★★★ 1/5

Google

Absaloutley shocking service . Put me and my family in a house with no gas safe certificate, a dodgey boiler, beams missing out of the attic ,and when our shower blew up due to bad wiring they said that it was my fault and that I should change the fuse . Absaloutley shocking service stay away at all costs .had to get hse involved in the end and had no shower for a month.also the fuse box was unsafe and not fit for purpose. Terrible

Gareth · 29 July 2019

★★★★★ 1/5

Google

I had arranged a viewing for a flat in a different city to the one I currently live in. I had to travel an hour and a half via train. I missed my train by about 30 seconds, immediately text the agent that I was running half an hour late and was told it was no problem. Once I had gotten off the train I got on the bus to take me directly to the property. I text the agent letting them know I was about 10 minutes away and apologised for the delay. Again, I was told it was absolutely no problem and they were waiting for me at the property. I pulled my phone out of my pocket after 10 minutes as I was next to the property and noticed I had a text from the agent telling me that the viewing was cancelled due to me being late. The text was incredibly dismissive in tone and they refused to rebook my viewing for a later date due to me being late despite me constantly updating them and being told it's fine. I may have dodged a bullet. If the agent is so rude in regards to viewing I do not want to know how the agency itself will treat me. Edit: After reading through other reviews and responses from the company, it's clear that they're quick to deflect all blame onto the customer with sarcastic comments. Talk about professional.

Leighton · 29 July 2019

★★★★★ 5/5

Google

We used Martin & Co to sell our property. The whole process was quick and easy. Property sold on the first viewing (rightmove photos were great). From there on Henry handled everything professionally. Would definitely use again. Thanks!

Marc · 2 August 2024

★★★★★ 1/5

Google

Do not recommend. After over a month of vacating a rented property we are still having issues receiving our deposit back. It’s been nearly 2 weeks and I’ve had no response back from this company either. The DPS website still says awaiting response and it seems that they are unwilling to communicate any further. Shameful customer service at the end of a tenancy which means I will not be using this company again.

Jody · 27 June 2021

★★★★★ 5/5

Google

I have never dealt with as kind or as responsive a housing agency as Martin and Co. Cardiff. My Portfolio Negotiator has gone above and beyond, and has made the whole process exceptionally easy and quick, as well as helping us move in despite the current exceptional circumstances. I appreciate the whole team immensely and am looking greatly forwards to living in my new home!PositiveResponsiveness, Quality, Professionalism

Kassey · 31 May 2022

★★★★★ 1/5

Google

I had arranged a viewing for a flat in a different city to the one I currently live in. I had to travel an hour and a half via train. I missed my train by about 30 seconds, immediately text the agent that I was running half an hour late and was told it was no problem. Once I had gotten off the train I got on the bus to take me directly to the property. I text the agent letting them know I was about 10 minutes away and apologised for the delay. Again, I was told it was absolutely no problem and they were waiting for me at the property. I pulled my phone out of my pocket after 10 minutes as I was next to the property and noticed I had a text from the agent telling me that the viewing was cancelled due to me being late. The text was incredibly dismissive in tone and they refused to rebook my viewing for a later date due to me being late despite me constantly updating them and being told it's fine. I may have dodged a bullet. If the agent is so rude in regards to viewing I do not want to know how the agency itself will treat me. Edit: After reading through other reviews and responses from the company, it's clear that they're quick to deflect all blame onto the customer with sarcastic comments. Talk about professional.

Leighton · 29 March 2019

★★★★★ 1/5

Google

I wish I could zero stars. Where do I start? a. Property we rented shows considerable history of damp. I was told this was untrue but an inspection was set to come and check. No inspection was forthcoming. b. Extractor fan in bathroom broken. Arranged for a new one to be fitted. Engineer came out looked at it and that was it! c. Burglar alarm went off for 5 days in another property!!! Martin and Co. were contacted by the Environmental Health department but did nothing to solve the problem. A local eventually smashed it with a hammer! d. New tennant visits were arranged at short notice and even sometimes without pre-arranged contact. I could go on and on and on but I shall keep it short. Don't use these guys at all. Find a better company who actually care about what they do.

Chris · 29 March 2019

★★★★★ 5/5

Google

An outstanding service. I dealt mainly with Chloe who has been extremely efficient and an asset to any business as reputation is key. Highly communicative with excellent advice and follow up. Reassured all issues regarding letting will be dealt with quickly and promptly. No request too small which is exactly the service I was hoping to get and previously have not found in Cardiff. A team that is highly commended. Outstanding.PositiveResponsiveness, Professionalism

A · 16 July 2021

★★★★★ 5/5

Google

As a landlord, I have rented properties through Martin & Co for a number of years. I always find their advice perfect, their service professional and the staff responsive. They consistently supply good quality tenants and screen thoroughly. Their listings always show the properties off to their best potential and attract the right tenants, the photography skills are impeccable. I would recommend Martin & Co to other Landlords 100%.PositiveResponsiveness, Quality, Professionalism, Value

Nick · 16 July 2021

★★★★★ 5/5

Google

Extremely professional and helpful service provided by Martin & Co. Astrid in particular, was very helpful and always went the extra mile to provide an unforgettable service. Will definitely use them for future needs. Thanks all.

Tina · 4 August 2024

★★★★★ 5/5

Google

I cannot recommend Martin and Co enough. I have recently bought and sold a property using them and found the service they have provided are miles ahead of their competitors. They are excellent communicators, easy to get hold of and liaise with, are very competitive with other estate agents in terms of rates, there were no hidden fees and the whole process from start to finish was transparent, stress free and professional. I can not recommend them enough and am thrilled that they have enabled me to move into my new home.

Sara · 29 March 2018

★★★★★ 1/5

Google

I don’t know how long a branch will be able to abuse the Martin and Co brand before their main office will step in and deal with this leaderless mess that is Cardiff lettings. The individual staff are most lovely, but the lettings manager seems to be oblivious to even the most basic of professional etiquette.

Donette · 4 May 2023

★★★★★ 5/5

Google

Outstanding service from Chloe, Abbie and the team at Martin & Co Cardiff. I’ll definitely recommend to family and friends!PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 9 June 2021

★★★★★ 5/5

Google

I have been with Martin&co For 6 years...and honestly they have been the best letting agency I have been with, They have dealt with any issues and repairs that I have had promptly and efficiently. There Customer service is excellent and the Team are very dedicated and you can feel how passion they are about there business...which makes me very comfortable. Anytime that I needed things to be repaired which have been a few times...They have been repaired on the same day to 3 days depending on the urgency of the situation even if i couldn't get through to the agency itself the call centre for martin and co always seemed to get my message through to the team within a reasonable time scale. Overall I think The company and Staff are Reliable, Credible and Friendly. Thank You! :)

Tata · 4 May 2017

★★★★★ 1/5

Google

As a former tenant I would say, like many others here, to avoid this place at all costs!! **Very over priced "Agency Fees"** - Most places are extortionate, so this is understandable. **Extremely poor customer service** - Reported numerous repairs to them regarding the property that were NEVER actually completed over my tenancy - one of which was a kitchen tap that was never repaired. ** Disorganised** - Had to get a key cut FOR THEM - as they had lost their set of manger keys - had gone back and forth on numerous occasions in my own time for their ineptness. Finally, during my checkout they retained a portion of my deposit for "Cleaning" - after cleaning the flat myself I was charged £99 for their contractors to clean a studio flat of 3 rooms. I have had great experience with previous letting agents and they do unfairly get a bad reputation, however: - MARTIN & CO CARDIFF ARE THE MOST DISORGANISED AND ABYSMAL EXCUSE FOR A LETTING AGENT THAT I HAVE EVER HAD THE MISFORTUNE OF EXPERIENCING - the majority of the reviews are correct in reflecting this too. I urge to you try somewhere else and save yourself the headache and not waste your time!

Matt · 29 March 2017

★★★★★ 5/5

Google

I have been with Martin&co For 6 years...and honestly they have been the best letting agency I have been with, They have dealt with any issues and repairs that I have had promptly and efficiently. There Customer service is excellent and the Team are very dedicated and you can feel how passion they are about there business...which makes me very comfortable. Anytime that I needed things to be repaired which have been a few times...They have been repaired on the same day to 3 days depending on the urgency of the situation even if i couldn't get through to the agency itself the call centre for martin and co always seemed to get my message through to the team within a reasonable time scale. Overall I think The company and Staff are Reliable, Credible and Friendly. Thank You! :)

Tata · 29 March 2017