Lettings Angels Cardiff reviews

★★★★★ 1/5

Yell

They take your money and run.

If you want to kiss your money goodbye, this is the company for you. We made an agreement with Letting Angels regarding our rent, and received repeated written confirmation of this arrangement by e mail. It turns out that written confirmations by e mail are not legally binding, and if you act in good faith on their words, more fool you. Your money is gone. Maybe they knew that they were providing us with incorrect information. Then they are duplicitous. Maybe they did not know that they were providing us with incorrect information. Then they are incompetent. After months of arguing with them, we are still £2,800 out of pocket. I cannot recommend this company.

MikeB-853 · 7 September 2023

★★★★★ 5/5

Google

Fantastic agency to deal with. Having previously let our property privately, I was reluctant to consider getting a professional agency involved, having heard friends complaining about their own agents. We were then recommended to give the Angels a call, and having met them, have been delighted with the help, advice and service we have enjoyed over the past 18 months or so, would recommend them to any landlord looking for help

Andrew · 11 June 2019

★★★★★ 1/5

Google

Horrible company. Wouldn't let us move into the house until 6:30pm and then told us our tenancy is being canceled after 2 weeks because the house isn't livable due to us reporting issues with the safety of the house. Leaky bath & mouldy bedrooms. Discussing company

Oisin · 16 April 2023

★★★★★ 5/5

Google

I have dealt with these guys before. They are OK. Kelly is absolutely gorgeous

Mr · 10 June 2020

★★★★★ 5/5

Google

Wouldn't suggest dealing with anyone but Letting Angels! Specifically Elen, who dealt with my letting in particular. She was extremely helpful, professional and all round lovely individual. Even viewing the property she made sure I had all my questions answered and I felt comfortable. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Dasha · 25 August 2022

★★★★★ 1/5

Google

Terrible customer service. Called 4 days in a row, each day I was told something different or that no one was available. Each day I was told my query was being marked as urgent. For 2 months running they tried to claim that I was in arrears, despite having paid all of my rent whilst living at the property as well as the fact that I did not re sign the new tenancy agreement.

Callum · 16 April 2023

★★★★★ 1/5

Google

AVOID AVOID AVOID. They lie and try to exploit students. The worst agency I have ever come across. They seem pleasant to begin with but are very much the opposite if things don't go to plan.

L · 2 May 2023

★★★★★ 5/5

Google

Mia was amazing. Would recommend to a friend

Declan · 11 June 2019

★★★★★ 5/5

Google

I recently bought a house that was being sold via Sales and Lettings Angels. From the moment I set foot through the door, Kane put me at ease, answering my questions honestly and reassuringly. Such a stark contrast from dealings I've had …

Sophie · 16 April 2022

★★★★★ 1/5

Google

I only have bad things to say about this company. First of all I got scammed with the monthly rent as the amount to pay in the contract was more than we discussed beforehand and was stated on the website. I am a foreign student and did not understand, so therefore I signed the contract nonetheless. The first month and a half we did not have Wi-Fi even though this was included in our contract and no compensation was offered for this. Furthermore, the communication with them during the whole year was terrible. They never contacted us before a viewing and just unlocked the door and showed up when there was a viewing. As a house, we had many problems and called about this several times and it always took a long time for them to respond and do somethings about this. Only take a contract with them if it is your last hope! And even then...NegativeQuality, Professionalism

T · 10 June 2021

★★★★★ 1/5

Google

Sales and Letting Angels agents are doing viewings at the flat I currently live in. Since the first few viewings, their agents have been hightly unprofessional- they never used to let me know when there are viewings and would just turn up. When I raised the issue (a couple of times) with their agent, I was always told that they would look into it and start notifying me, but I had to talk to them every time the agent came to the flat before they started notifying me. Recently my flatmate came back from an amber list contry and is self isolating at the property. Even though I let the agent know that viewings won’t be possible while my flatmate is self isolating, the agent still brought people for viewings. I had to call the office and they assured me that there are not going to be any viewings anymore for 10 days. However, the agency is still booking viewings with people and I can’t get through to them to explain for the 3rd time that we cannot let anyone at the property. I am furious at their unprofessional and careless behaviour and would not recommend them as an agency to anyone in Cardiff.NegativeResponsiveness, Professionalism

Vanesa · 10 June 2021

★★★★★ 5/5

Google

Really friendly staff, really focused on your needs and what houses you are looking for, which as a fresher was lovely to have as it is a scary thing to do but they are so warm and welcoming made the looking for houses so much easier. Also have a lovely office dog 😍 …

Dan · 11 June 2019

★★★★★ 5/5

Google

Given the current circumstances, I was extremely aprehensive about being unable to view any properties before moving in, but Lettings Angels were extremely helpful throughout the entire process. They were so much better than other agents I contacted with questions about the property and the surrounding area and no question seemed silly to them, which put me at ease. If no-one answered the phone I was always responded to throughout the rental process. Having collected my keys yesterday, I notified them of some maintenance issues and have had 2 contractors round today already! I would highly recommend them to anyone wanting to rent in Cardiff.PositiveResponsiveness, Quality, Professionalism

Emma · 25 August 2020

★★★★★ 1/5

Google

Wish I could give this 0 stars absolutely awful. Took advantage of my mother and let her house out to people who ruined it by running dog breeding in the house and overcharged for cleaning which they took from the rent and still looked filthy. Please don't use this letting agency

Stephen · 11 June 2019

★★★★★ 5/5

Google

I moved into a house that had maintenance issues from the previous tenants but Fiona kept me updated and it's all fixed now. Great service. ThanksPositiveResponsiveness, Quality, Professionalism

Thomas · 10 June 2021

★★★★★ 2/5

Google

they were pretty poor at sorting out issues we had, we often had to chase them, but there werent too many issues so wasnt a massive problem. they also tried to add uneccesary things onto our costs when we moved out, lowering the amount of our deposit we got back which was also quite cheeky. (we told them on 3 occasions throughout the year that some of us werent given bedroom keys, which wasnt a problem but when we moved out we made sure on 2 occasions they knew this was the case, and they still proceeded to charge us £70 for changing a lock...) maybe if you guys didnt try and squeeze money out of your clients unnecesarily then you wouldnt have to...

Matt · 10 June 2020

★★★★★ 1/5

Google

Absolutely terrible agency from start to finish. We had to chase them throughout the moving in process, the house wasn't cleaned prior to us moving in, there was certain things that needed repairing but wasn't done. We took photos of everything. Now moving out, we've had the same issue of having to chase them. In emails prior to moving out it was stated we'd get our deposit back within 14 days of receiving the inspection report... we received that report where nothing was brought up about deductions or any further action. It has now been nearly a month since receiving that report and we still haven't heard anything back. When asked if there were any deductions being made and if that was the reason why it was taking so long, I was told that they couldn't tell me. Absolutely terrible communication and completely incompetent agency, do not use.

Elen · 10 June 2020

★★★★★ 5/5

Google

Really friendly agency. let through them twice in a row now as they're so nice to deal with! Everyone i viewed room-shares with were so nice while really professional too. I much rather paying these guys my agency fees over some other grumpy agencies in Cardiff. Totally recommend!

Ellie · 11 June 2019

★★★★★ 5/5

Google

I would like to make special thanks for Mair Malnati, she the process very easy from the start with quick response, starting from video viewing and finalizing all the paper work. She has be amazing as she has been avaliable to answer all my questions specially during this hard COVID time. Thanks for all the team has been working from home under all that stress to make other life easier. ThanksPositiveResponsiveness, Quality, Professionalism

Mamdouh · 10 June 2021

★★★★★ 5/5

Google

We have dealt with Lettings Angels for over 4 years and we cannot fault how quickly and well they respond and their overall friendly staff. We can highly recommend using this agency with very aspect in Lettings and Sales.

Ogbonna · 10 June 2021

★★★★★ 1/5

Google

A truly awful experience: Despite an exorbitant agency fee, Lettings Angels were unable to perform any of their duties to an acceptable standard, and furthermore were unresponsive, incompetent and unapologetic. Additionally, we were provided with no information regarding gas and electricity safety checks or deposit protection schemes. I would recommend exercising extreme caution prior to signing with them, and making sure that all legally required documentation is provided in advance; once they have your money, they won't feel inclined to take any further action.

David · 11 June 2017

★★★★★ 5/5

Google

Staffs of this agency work hard and are reliable because the CEO of this company takes a good initiative of the workers. Before finding Lettings Angels, another agency showed me rooms that were not vacant. Because of a lack of communication in the workplace the staffs didn’t know those rooms were already taken by other people. I wasted much time for the unprofessional agent, so was anxious that I might not find a room by the starting time of my postgraduate course. But I was lucky to find Lettings Angels, they showed me 3 houses within a day and I could decide to live in the house where I am currently staying. I recommend Lettings Angels.

SACHIKO · 11 June 2016

★★★★★ 5/5

Google

I found the team and Lettings Angels very hard working and dedicated to helping Students finding the right property from them. I highly recommend Kelly and her team to everyone !

Darshan · 11 June 2017

★★★★★ 1/5

Google

Appalling communication and unprofessional. Would not recommend. Treats both tenants and landlords with disrespect. If I could give zero stars I would. Shocking. Wouldn't believe any recent positive Google reviews, as these are clearly written by staff! I hope Google notices.

Andrew · 11 June 2019