Lettings Angels Cardiff reviews

★★★★★ 1/5

Google

My daughter rented a property through Sales and Lettings Angels in 2018-2019. They promised the world and assured her the property would be cleaned and defects fixed before she moved in. Half price rent over the period (summer) before she moved in ....etc When one of her flat mates went to move in, it was a tip and action was requested. My daughter went down at the start of Sept 2018 (a couple of weeks later) and it was still a tip. She was ignored. So my wife went down and read the riot act. Broken beds were replaced (eventually), working fire/smoke detectors were fitted, part of the house was treated / repainted to clear the mould, other minor general repairs made. They refused to clear accumulated rubbish from back yard, fix the broken sewage vent pipe, etc .. Signficant (floor to ceiling)cracks in the wall, telephone point listed in survey was not there, gas meter (and isolation point) in one of the bedrooms (not readily accessible), etc. They had rats running inside the walls. The pipework between the draining board and sink was blocked by congealed detritus. I had to contact the Council (with photographic evidence) and an Improvement Notice was issued. This resulted in some action,but they refused to address condensation / ventilation issues in bathroom (they had to repaint again part way through the year) or PAT test electrical equipment. Made a claim against them, but they frustrated the process by refusing to give me the landlords address (address on contact given was care of Sales & Lettings Angels). Much discussion resulted, including with their solicitors; but eventually with my daughter having her final exams ...we could not take any more disruption. They have returned the deposit and we are glad to be shot of them A VERY PAINFUL LEARNING LESSON FOR MY DAUGHTER IN HER FINAL YEAR AT UNI. WOULD NOT WISH IT ON ANY ONE!!! Message to TC Hardy: You have limited time to complain to the Council (less than four weeks from moving in or the deficiencies can't / won't be recognised as being there on hand-over. Check the inspection report (the one for my daughter avoided mentioning the defects). Take digital photographs. They have date, time location encoded in to them when taken using a phone. Speak to Shelter Cymru. They have great advice. Contact the Private Rental office of Cardiff Council (shared with two other councils) for action. Citizen's Advice gave me good guidance. WRITE TO SALES AND LETTINGS ANGELS ASKING EXPLICITLY FOR THE LANDLORDS FULL NAME AND POSTAL ADDRESS. THEY NOW HAVE ABOUT TWENTY DAYS TO GIVE YOU THIS OR ARE LIABLE FIR A SUBSTANTI FINE. MAKE SURE BOTH YOU AND YOUR CHILD WRITE THE LETTER AS IT NEEDS TO COME FROM THE TENNANT.

Gyan · 10 June 2020

★★★★★ 1/5

Google

Awful experience, I'd suggest you to stay away from this agency. The agency workers will go any lenghts in order to give seemingly reasonable answers here but it's a sham. Such a bad review is a result of having been scammed, it's so easy for them to write a reasonable answer here where you can't even respond to it. They're so eager to take the money and will find any way to keep it without providing any service. Why bother actually renting the place when the money is already yours. Disgusting company, just read the bad reviews and realize it could've been you.

Skyrim · 9 December 2022

★★★★★ 5/5

Google

We had a property to sell in Cardiff, we decided to go with Sales&Letting Angels as we had no luck with other high street agents. Our experience with them was professional but friendly and the property sold within two weeks at asking price. Kelly and Esme were very efficient and dedicated to us as customers. They kept us updated throughout the process. I would highly recommend them fantastic customer service. Thank youPositiveProfessionalism

Andrea · 10 June 2021

★★★★★ 1/5

Google

If I could give this zero stars I would. I would never recommend this letting agency to anybody, steer clear. Kelly deliberately mislead my parents who live very far from Cardiff (south east of England) into signing a contract for my brother to live in a house as he was starting uni there. Although my mother asked for photos constantly, each time Kelly made excuses saying the people were still living there but rest assured she had visited the house, it was lovely, it had been cleaned and there was nothing to worry about. She said she understood how stressful it was for parents of children going away to uni and she would never mislead anybody. When my brother was met with his house he couldn't believe it, nor could we, it seemed a world away from the house Kelly promised us. We got in touch with the council who sent housing enforcement round, and they condemned the house as it was unfit for human habitation. Live wires in bathrooms, rooms with no natural light, overgrown garden, everywhere was thick with dirt, etc. My brother left in five weeks, found a lovely house with a new landlord from the agency Key Let who were amazing, unfortunately my brother never received his deposit back from Letting Angels as Kelly said money would need to be taken for cleaning (!) terrible service, crooks.

Emily · 11 June 2017

★★★★★ 1/5

Google

I strongly recommend not to get in any relations with Letting Angeles. I can speak for our whole flat when I say that Letting Angeles is always trying to take path with the lowest friction. The less work the better. What I realized was that that they try to let houses in which nobody wants to live in. The house I was under contract for a half year was totally rubbish. The seal was leaking, windows broken, ... You cannot imagine how high our gas and electricity bill was during the winter times. We were trying to talk to Letting Angels several times but they always referred us to the landlord. Do not believe in any promises they make. I let a room in an Erasmus house and I lived with people together who weren't students and/or old people with their babies/ kids. I had horrible five months

Andreas · 11 June 2017

★★★★★ 1/5

Google

I would strongly deter anyone from utilising this agency if they are attempting to rent a property. They are deceptive and, although they seem personable initially, have a terrible client base. I rented a property from them in early 2016. The property was in the middle of being renovated when I initially viewed it and they assured me that renovations would be completed by the time i moved in. They also stated that it would be fully furnished with a functional vacuum cleaner. Although renovations were completed when I moved in, there was a blanket of wood filings covering the floor. I attempted to vacuum clean them but the vacuum cleaner was in terrible condition and immediately short circuited, making my room stink of burnt plastic. My room also only contained a bed. There was no chest of drawers or wardrobe, hence not fully furnished. There was also no internet connection available. Internet was supposed to be included in the rent. I informed them of all these problems immediately. It took about 3 weeks for me to receive a functional vacuum cleaner and over a week for an internet connection to be set up. I also never received any additional furniture in my room despite being promised this for weeks on end. Moreover, the internet connection was absolutely deplorable. It was barely functional at best. During peak hours I would be incapable of logging onto the internet and even after peak hours the connection was incredibly slow, I could barely log onto Facebook. This issue was never resolved, despite contacting them a plethora of times. However, the worst of it all was the fact that i was forced to leave the property just two months into my tenancy because the landlord, Lettings Angels' client, decided to sell the place. I was on a short term contract so there was little I could do to dispute this decision legally. Lettings Angels also basically held my deposit money hostage. They stated that they would simply transfer my deposit over to a new property of my choosing, however, the caveat was that this property had to be under their catalogue. If I chose to go with another agency, it would have literally taken weeks for me to receive my deposit back, something that I couldn't afford because I was fresh out of uni and had only been working for a few weeks. I eventually had to settle for an extremely cramped studio apartment in a pretty rough area of Cardiff ( during my first week I had an encounter with a drugged up heroin user who wouldn't leave the foot of my door). The contract was also only supposed to be for 9 months, as was promised by one of the agency's employees. However, upon reviewing the contract it is actually for 12 months. I had to sign it because at the time I had no choice due to budget and time constraints. Sorry for this long diatribe, however, I do not recommend this agency at all. Cardiff has numerous great lettings agencies, but Lettings Angels isn't one of them.

Zweli · 11 June 2017

★★★★★ 5/5

Google

When calling all staff have been friendly and responsive. The images of the property were not enhanced and were a true reflection of size and current condition. When viewing the property Kelly was great, helpful and friendly. She was informative about the property which helped me, as a prospective tenant, make a decision. Any follow up questions and requests have been dealt with efficiently and quickly.PositiveResponsiveness, Quality, Professionalism, Value

Sinead · 10 June 2021

★★★★★ 1/5

Google

Terrible lettings agents. We had a hole in the roof for months, lettings agents knew exactly what the issue was, landlord could’ve easily paid as she owned multiple dental surgeries. Instead, we ended up having constant leaks, damp throughout the entire house, mold everywhere, and the worst part, fist sized mushrooms growing out of bathroom ceiling due to the damp. On top of this, the lettings agents had the audacity to ask for us to clean the house and tidy the garden. Terrible agency and a team that makes excuses instead of fixing issues to protect their landlords.

Conor · 4 August 2024

★★★★★ 5/5

Google

Recently purchased a property through Sales and Lettings Angels and the service was fantastic from start to finish. Kane and the team are incredibly professional and super responsive. Highly recommend

Tom · 16 April 2022

★★★★★ 5/5

Google

They are the true guardian angels, they are the best letting angels I have found in the past 2 years. The service was really appreciated, Special thanks to Kelly, Mia. Highly recommended to those who are looking to rent in Cardiff.

Deepak · 11 June 2019

★★★★★ 5/5

Google

Simply the best estate agency in Cardiff! They sold our house, going above and beyond throughout the whole process. We really felt that they went out of their way to secure the highest possible price for our house and make sure that we had a great relationship with our buyers. Very communicative and lovely staff - can’t recommend more!

Alice · 9 April 2025

★★★★★ 1/5

Google

I have never left a review before, but with how bad lettings angels were I felt like I had to. When we moved into the house, it was absolutely disgusting. From stains on the wall, to mouldy food left in the freezer. The landlord never came to the house at all throughout the year and we had to clean the property ourselves after moving in. Complaints with the house weren’t dealt with in a timely manner or just not at all. To make this worse, they took a significant amount of our deposit even though the house was much cleaner than when we moved in. I would not recommend this agent to anyone.

How · 10 June 2021

★★★★★ 5/5

Google

We have only been at Lettings angels since July, however they have been brilliant so far! As soon as we report something they’re at the house straight away to fix it, have replaced old mattresses for us and any other requests we’ve had- they’re so on it! The girls at the office are so friendly, so would definitely recommend to anyone who is uncertain about what landlord to go for next year!

Izzy · 3 October 2024

★★★★★ 5/5

Google

They've been absolutely amazing at keeping contact and ensuring that everything was clear every step of the way with no nasty surprises or unreliable landlords. They've also been incredibly understanding of the current situation and its impact on delaying referencing checks etc. when most agencies didn't even do the bare minimum. Highly recommend and a big thank you to Kelly for her amazing support!PositiveResponsiveness, Quality, Professionalism

Sonia · 25 August 2020

★★★★★ 1/5

Google

Our experience with Sales and Letting Angels was extremely disappointing due to their inadequate online communications and their maintenance staff repeatedly entering our premises without providing the required 24-hour notice. It has been frustrating and unprofessional. The letting agency's online communication was severely lacking. They were slow to respond, often leaving us waiting for days for a simple reply, if we received one at all. Their unresponsiveness made it difficult to address issues or get important information in a timely manner, they would say they’d ring/email back however we’d end up either in the office for answers or having to chase them up via telephone. It was an unacceptable level of service. Furthermore, men constantly just walked through our doors either doing routine checks, cleaning or doing general maintenance work. They consistently entered our property without giving us the legally mandated 24-hour notice, disregarding our right to privacy. This invasion of our personal space created a sense of unease and violated the trust we should have had in the agency's professionalism. 2 months into mistakenly renting again through this agency we are already having issues. Any amendments fees charged to tenants for changing a contract is legally not allowed and was banned in 2019. Despite the law, we were told we had to pay a £350 plus VAT to replace a tenant. They had told us we were not allowed to send any details of the new tenant until this was paid. Everything that was said Via email vs in office contradicted itself. After looking around on gov websites and speaking to citizens advice they confirmed this is against the law and any fees of this sort would be charged to the landlord not the tenants. 2 months of stress and financial difficulty to just be told by our landlords there is no fee for changing the contract. Ultimately, the agency has tried to scam us into paying this, beware and do your research before sending your money.

Jessica · 1 May 2024

★★★★★ 1/5

Google

Avoid this company at all cost. The only likeable thing about that office is the dog. Tried to swindle us 2500 at the end of our tenancy to which we had a solicitor look at and we received 2300 back. I personally had to move out the room due to a leaking window, that took 4 months for someone to have a look at. It was nearly impossible to contact them. When I finally managed to get them on the phone the owner of the company was rude and not helpful in the slightest and I believe only answered the phone to have an argument. Genuinely Had to put the phone down on her i was getting a migraine. Recently my house mate sent our new rent to them, this in December. After contacting them immediately and then then trying to hold the money, progressing to we will send at end of week. It was only once involvement of court was involved the money appeared. They will either ignore my review, or claim they have no record of me on the system. Truly awful company.

Nathan · 10 February 2024

★★★★★ 1/5

Google

First two months with them was a nightmare. They have lost touch of how to deal with customers. I would give this a 2 or 3 as they aren't without redeeming qualities, but they left several 5 star reviews of themselves which is misleading and I feel this justifies my 1 star rating. You can see for yourself by comparing the names on this page to the "About Us" section on their website. Update: Received my response. I was only referring to the reviews by your employees and didn't mention any parties you are connected with, exactly how many reviews have you solicited?

Joseph · 11 June 2019

★★★★★ 1/5

Google

They had been fired by my current landlord after I had to threaten legal action as they would not complete repairs I asked of them or carry out works they agreed would be in place before I moved in. They promised a bike lock would be in place as a result I had to drag my heavy bike up and down a flight of stairs for 2 months. THEY AGREED THIS WOULD BE DONE BEFORE THE START OF MY TENANCY! THEY HAD OVER 6 MONTHS TO ARRANGE THIS WITH THE LANDLORD! They attempted to get me to pay them the deposit for the flat after I had already done so! AFTER BEING LET GO BY THE LANDLORD THEY DID NOT EVEN BOTHER TO TELL ME THIS HAPPENED. I HAD TO WAIT AND BE INFORMED BY THE AGENCY WHO TOOK OVER THE PROPERTY. They simply gave me false dates in which repairs would occur which resulted in no one actually attending. They will try to put the blame on the landlord and say it frustrates them as it reflects poorly on "their good image' but surely they could have atleast let me know the repairs couldn't be taking place after no one turned up or keep me updated with what's going on in relation to communications with the landlord OR EVEN REPLY TO THE LETTER THREATENING LEGAL ACTION WHICH THEY RECIEVED AND SIGNED FOR. They say anyone is open to leave a review on Google, so they influence their staff to rate them 5 stars to screw the rating in their favor. Yet when anyone they don't recognise reviews them they immediately ask them who they are? Double standards. I would highly recommend staying clear of this place. If you do go for them be extremely careful as they often "forget" things and although they seem like they care initially, it is fake. Get everything in writting!

Alliyah · 11 June 2019

★★★★★ 1/5

Google

Worst agency ever. After paying on time every month and being very responsive to certain things we were asked to do, we never got our deposit back. The house we left behind was cleaner than when we got it, we professionally had it cleaned and there wasn't a spot insight, yet they somehow found ways to take money off our deposit, when it finally came down to receiving it, they stopped replying to the emails all together. Absolute scum. Avoid them.

TAPEADAY · 11 June 2019

★★★★★ 2/5

Google

Overall, not good. They have a really nasty habit of making convenient clerical mistakes to try and get money off you. Initially you think they are a bit disorganised and making honest errors, but as time goes on it becomes clear they are being deceptive. If you've found a decent house you're not going to change your mind based on a Google review, but if you are going to rent with these guys, don't be naïve. They give the impression they are friendly and welcoming, but it's all for show. They want your money. Make sure everything gets put in writing so you have evidence for later. Make sure one of the tenants follows up the check in report with additional notes. If they tell you something isn't damaged, or counts as wear and tear, get them to put it in an email. If you want more detail: For example they called me twice during the year saying I had missed a rent payment from a previous month, and that I would have to pay as a matter of urgency unless I sent proof of every single payment. They tried this with all of my housemates over the course of the year. Another: For the check-in report they took photos of every bedroom wardrobe, but conveniently forgot to photograph the one with broken doors. I noted it in an email. When we left they tried to charge us for a wardrobe until I resent the email. They deliberately only allow one week in July to challenge the check in report because they know most students are away over summer. Another: It is stated in the small print that rent paid within a week of the deadline will not incur a charge. However if rent is late you will get an immediate call asking for an extra £30 late fee. These examples, which seem minor in themselves, were not one off instances. They hide under excuses of miscommunication or admin mix-ups, but ultimately they are regularly putting the tenants under a burden of proof. Thankfully we were switched on and had the evidence to counter, but it is really underhanded practice. In my eyes this isn't a case of a student lettings agency being tough but fair, these guys were actively untrustworthy and unreliable during my tenancy.

P · 11 June 2019

★★★★★ 5/5

Google

Approachable and hardworking team who couldn't do more to keep their tenants and landlords happy! As a landlord and tenant I've been impressed with the personalised service that Lettings Angels have been able to provide...great communication and there is always someone polite, friendly and ready to help whether it's over the phone/email or in the office. If you're looking for an agent with a great selection of properties and who cares about your experience finding a tenant or property, then I'd recommend giving them a go!

Ella · 11 June 2019

★★★★★ 5/5

Google

After renting through various agencies in the past, Sales & Lettings Angels are definitely the most helpful and really go the extra mile. Kelly drove us around and showed us variety of fantastic houses, all suited to our family needs which we discussed with one of the administration staff at the time of booking. Since renting through them we have had no problems and Kelly's PA, Laura, is always on hand ensuring we are happy and are receiving the best customer service. Great company with great staff, highly recommend!

Jodie · 11 June 2019

★★★★★ 5/5

Google

I have several properties let via Kelly and her team, and I have nothing but praise for this up-and-coming company. Dedicated and professional; I look forward to our continued relationship over the coming years.

NEIL · 11 June 2017

★★★★★ 5/5

Google

THANKS GUYS! Sorting out my accommodation for my first year at Uni was totally stress free thanks to the guys at Lettings Angels. Really helpful, nice people AND they have sweets

Joanna · 11 June 2017