Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe have had nothing but trouble since moving in three months ago. Incorrect inventory, no official documents, no paper contract, forgot to actually send contract until an hour before we were to pick up the keys, still a number of issues to be resolved since we first reported them 3 months ago, never reply to emails, apparently have no idea where the owner of the property is or how to get hold of him ... the list goes on. They are friendly people but absolutely nothing gets done and the rare thing that does get done is done incorrectly. If I could give zero stars I would.
Carys · 10 June 2021
Agent replied · 11 June 2024
Dear Carys,
Thank you for your review and we are sorry that you have not had a positive experience with JNR.
Can you please update me via email on jnr@jnrproperties.co.uk if there are any problems still outstanding?
Kind regards
JNR Team
★★★★★ 1/5
GoogleThe lady who works in here is super rude,the young lads are too scared to speak when the landlord is around they let the houses get run down just about making money.Avoid renting from these people I've seen first hand how they treat students and all tenants just rude and about money they can make from you.Avoid!!!!!
Michelle · 16 April 2025
★★★★★ 1/5
GooglePoor customer service, non existent support, late for everything and never reply to emails (unless the are related to charges).
I have been waiting for 5 months to receive the flat inventory (and they give you 10 days to confirm it from the date of moving in the house). No communications at all to one of the tenants in our shared flat (this person has not even received the copy of the contract) and a totally defective bed that was not replace before moving in, and it has not been replaced yet after 5 months.
AVOID at any cost.
Sergio · 10 June 2020
Agent replied · 11 June 2024
Dear Sergio,
We apologise that you have not had a positive experience with JNR.
Please feel free to contact me on jnr@jnrproperties.co.uk if there are any problems which are currently still outstanding?
Kind regards
JNR Team
★★★★★ 5/5
GoogleLovely flat, and great communication from JNR - especially Ryan.
Billy · 15 July 2023
Agent replied · 11 June 2024
Hi Billy, thank you so much for the review! We're glad you enjoyed the property, we'll let Ryan know as well.
★★★★★ 4/5
GoogleRyan was really helpful and proactive. It was refreshing to deal with an estate agent that put the effort into making this process easier to navigate.
Maddie · 16 April 2024
★★★★★ 5/5
GoogleWas interested in a property with JNR, but sadly the property was taken. However James Murphy managed to show me lots of other properties which were lovely and thanks to James we secured a new tenancy for 2022! Looking forward to moving in. Very professionalPositiveProfessionalism
Lewis · 27 August 2022
★★★★★ 1/5
GoogleIf I could put zero rating I would do for this agency. They have cancelled my viewing because they didn’t like to to show me. They lie and their behaviour is rude. Specifically the lady sales person. I was asking for viewing on the day I …
Sumaya · 16 April 2025
★★★★★ 5/5
YellThese guys were very good.
Used a lot of estate agents over the last 3 years - the good, the bad, the very bad and the very, very ugly! The guys at JNR were helpful from the start, honest and open through out - just started another tenancy agreement for next year, and the flat I got is amazing! Really chuffed. Thank you Rosie and Hamam :0)
SamThornton · 9 November 2014
★★★★★ 5/5
YellAmazing staff
Samantha at JNR was amazing. She helped me through the process of reletting and was always great at keeping me up to date with everything. Super efficient and helpful, much better than other letting agents I have used in Cardiff over the last few years. Highly recommend Samantha and her team.
AnnieH-88 · 17 March 2021
★★★★★ 5/5
GoogleJames made the renting process very easy for me. He was always available, willing, and ready to help. The rest of the team were also very friendly. I will highly recommend JNR properties.
Donald · 10 June 2023
★★★★★ 1/5
GoogleIt's my honestly-held personal opinion that the service JNR Properties provides with regards to holding deposits is sub-par and as a result JNR should be avoided at all costs.
JNR Properties' failure to reimburse a £137.70 holding fee when a tenancy agreement falls through is disgraceful and deeply unfair - this is especially true when a tenant has to deal with slow response times and erroneous paperwork from JNR. In my view, holding deposits should be refunded when a tenancy agreement doesn't go through.
If you're considering moving to Cardiff and looking for a place to live, I'd advise taking your business elsewhere and avoiding JNR Properties!
Daniel · 10 June 2023
★★★★★ 1/5
GoogleJNR Properties were really unprofessional when I tried to rent a flat with them - they sent me loads of inaccurate documents, including a contract with the wrong dates on. I had to chase them for things, it was like they just stopped caring after they'd had my holding fee off me!
I decided to stop pursuing the tenancy after they were so sloppy and asked for my holding fee back (because it's their fault I wasn't able to go ahead with signing the contract) and they refused 😕
Waste of time, waste of money and all-round unpleasant experience (they even demanded the deeds to my dad's house, despite me being a young professional with my own income). Think carefully before you try to rent from JNR.
Shelly · 10 June 2023
★★★★★ 1/5
GoogleThis is my personal, honest opinion and review of experiences from dealing with JNR Properties:
JNR Properties have failed to return a holding fee on at least one occasion. I know a prospective tenant who felt they had to withdraw from the process of letting due to errors from JNR, who then failed to return the holding fee. I would recommend avoiding JNR Properties.
I have witnessed JNR Properties repeatedly send documents with inaccurate information, such as contracts with the wrong dates on and receipts with mistakes.
JNR Properties has made what I believe to be unfair demands regarding guarantors for prospective tenants. The company has demanded deeds to the homes of prospective tenants’ family members to validate them as a guarantee. I believe this is a major overstep and an unfair ask.
To improve JNR Properties’ service, the company director Mehrdad Chegounchei should intervene and review current complaints from unhappy customers who have had their holding fees wrongly withheld. One tenant is owed £137.70 - this should be returned as soon as possible.
Boring · 10 June 2023
★★★★★ 5/5
GoogleJust a quick review to thank Galo, he quickly came and fixed a leak we had and was so lovely.
Shredha · 10 June 2020
Agent replied · 11 June 2024
Hi Shredha,
Thank you for these kind words, we will pass off any feedback to Gallo himself!
Have a lovely day!
★★★★★ 5/5
GoogleBest thing about JNR properties is that they are quick on maintenance. Galo is the best, he has fixed our cooker and our boiler so quickly and it hilarious. He’s brilliant at what he does, and knows what he is doing. No fuss at all! He’s lovely and very professional. Thanks Galo!
Tabitha · 10 June 2020
★★★★★ 1/5
GoogleThis is my personal, honest opinion and review of experiences from dealing with JNR Properties. JNR Properties have failed to return a holding fee on at least one occasion. I know a prospective tenant who felt they had to withdraw from the process of letting due to errors and inaccuracies on documents from JNR. JNR then failed to return the holding fee of £137.70 - this should be returned as soon as possible. I would recommend avoiding JNR Properties.
Grace · 10 June 2023
★★★★★ 1/5
GoogleMy personal opinion and review of JNR properties, based on dealings with them, is that their practices are unfair and unprofessional. They send inaccurate documents (contracts and receipts etc), and have failed to return a holding fee on at least one occasion. I believe their demands regarding guarantors for prospective tenants are unfair, such as deeds to homes. I have never experienced this with any other letting agency when going through guarantor checks. I would avoid using JNR properties.
Eleanor · 10 June 2023
★★★★★ 1/5
GoogleBe careful, read my comment firstly before you decide to rent a flat from them.
I lived in a flat managed by this letting agency for over two years and had a …
Jm · 16 April 2024
Agent replied · 9 June 2024
Hi There, we're sorry to hear you have had this experience. We don't recognise your details from your google account, would you please mind getting in touch so we can discuss this further? - JNR Properties
★★★★★ 1/5
GoogleAwful experience. We moved in to a property to find they had put half a building site in our back garden. Workmen daily, and early in the morning, smoking and chatting outside bedroom windows. Also had a cracked bathroom sink they refused to fix for 6 months. And then had the cheek to take loads of our deposit for little scuff marks etc. Do not reccomend. Internal staff seemed like nice people which is a shame.
James · 10 June 2023
★★★★★ 5/5
GoogleWords cannot describe Ryan's excellent customer service skills that i and my friend received from him today. The best real estate agent i have had in Cardiff, with good chat & banter. Highly recommend Ryan and JNR properties.PositiveQuality
WizGuy · 10 June 2022
★★★★★ 1/5
YellInvasive guarantor system, withheld fee, incorrect paperwork
From my personal experience of dealing with JNR Properties supporting a friend, JNR failed to return a holding fee after they made repeated errors on letting documents and my friend withdrew with concerns. I've seen JNR repeatedly send inaccurate documents and receipts with mistakes. Also - JNR has made what I believe are really unfair demands about guarantors, demanding the deeds to the home of my friend's family member to validate them! this is so invasive and completely not proportionate. Terrible service - avoid!
NickiM-44 · 25 January 2023
★★★★★ 1/5
GoogleI am writing this review to share my personal experience with JNR Properties and to caution other potential tenants, especially overseas students. My time with JNR Properties has been fraught with serious issues and unethical practices that …
Nouman · 16 April 2025
★★★★★ 1/5
YellI would avoid
My personal opinion and review of JNR properties, based on dealings with them, is that their practices are unfair and unprofessional. They send inaccurate documents (contracts and receipts etc), and have failed to return a holding fee on at least one occasion. I believe their demands regarding guarantors for prospective tenants are unfair, such as deeds to homes. I have never experienced this with any other letting agency when going through guarantor checks. I would avoid using JNR properties.
EllieB-316 · 27 January 2023
★★★★★ 1/5
GoogleDo not waste your time renting from this landlord, I have been living in one of their properties for 6 months now, the basement to my apartment which was sold to me as usable space is ridden with mould and has ruined several pieces of furniture, recieved 0 communication from this company and have had to consistently pester them to get any real communication. Save your money and time and rent elsewhere - everyone that works here should feel awful for the poor job they do
Isabella · 10 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
