Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleThey are fair in my opinion and they accommodated our group size changing. It's our second year with Horizon downsizing from a 12 bed with them. We decided to downsize for final year to a four bed.We are please with our house on Glynrhondda Street and still had help for an emergency in the night for lockout and have made a late maintenance callout for us , which we were glad for. The house is modern and in have a small snag of replacing the boiler when moving in, but they took us down to the property and we expected a small snag as we moved in the day after the previous tenants, but was fixed by one of their maintenance team. It's a much better experience than friends of mine, and we are glad we increased our budget for a new renovation. It's a small team there so we at least know who we are speaking to in the office.
Isobel · 13 June 2016
★★★★★ 5/5
GoogleI Can only say good things about Horizon Properties! Great team of people, quick to answer questions and help you. Looking forward to using them again. Thanks for looking after me!PositiveResponsiveness, Quality, Professionalism, Value
M · 24 August 2021
Agent replied · 11 June 2024
Hi Abid,
Thank you so much for your review we are so happy you decided to renew with us and that you like your property and our letting team.
★★★★★ 5/5
GoogleHorizon are a great company, smooth move in and a helpful team, thanks guys 👍🏾 …
Tariq · 12 June 2023
Agent replied · 11 June 2024
Thank you for your review Tariq.We really appreciate it.
★★★★★ 5/5
Googlevery polite and helpful and found us a house🔥🔥 …
Olivia · 14 November 2023
Agent replied · 11 June 2024
Hello Olivia. We are very happy to hear you found our team helpful. It was a pleasure finding a property for you and your friends.
Have a great week.
Best regards,
The Horizon Team
★★★★★ 5/5
Googlevery efficient, polite, helpful and found us a great house
Meg · 14 November 2023
Agent replied · 11 June 2024
Hello Meg, thank you for taking the time to leave a review. We are delighted to hear you found our team helpful. It was a pleasure to help you and your friends find a house.
Best wishes,
The Horizon Team
★★★★★ 5/5
GoogleVery welcoming to overseas students , so helpful. I would highly recommend
Ahmed · 15 September 2023
Agent replied · 11 June 2024
Ahmed thank you
★★★★★ 5/5
GoogleFriendly staff & very professional!
H · 12 February 2024
Agent replied · 22 October 2024
Thank you very much for your feedback Hfit!
★★★★★ 1/5
GoogleTerrible. Usual suspects, not returning emails, leaving prospective clients hanging.
When will agents learn, that its not just how you treat the people who have signed on the dotted line, but PROSPECTIVE buyers/sellers/renters. People wont give you a second chance, when other agents are capable of communicating
Isabel · 12 June 2023
★★★★★ 5/5
GoogleGreat agency and very easy to deal with! Would definitely recommend!!!
Bruno · 15 September 2023
Agent replied · 11 June 2024
Thank you Bruno
Good to hear your happy
★★★★★ 1/5
GoogleIf you’re a student I’d avoid them, they try and scam you with fake damages at the end of a tenancy, and take weeks to try and resolve any issues. They’re just not good people, with no interest for students apart from their money.
Joseph · 12 June 2023
★★★★★ 5/5
GoogleVery helpful and informative.
Darcie · 14 December 2023
Agent replied · 11 June 2024
Hi Darcie. Thank you very much for your review. It is very much appreciated.
The Horizon Team
★★★★★ 5/5
GoogleAbsolutely amazing company. Can't recommend them enough. They're always responsive to emails, very knowledgeable and overall a great team. Will definitely be recommending to friends for the next academic year. Thank you Horizon.
Aron · 12 February 2024
★★★★★ 4/5
GoogleOverall a great experience with Horizon properties, nothing has ever been too much for the staff; always friendly and helpful; they made the process of signing for a house very straight-forward and we renewed our contract for another year. Maintenance however does need to be quicker in responding to emails as replacements often took a long time to be sorted out.
Jessica · 13 June 2019
★★★★★ 5/5
GoogleAs a student you discover sometimes its hard to find a decent agency that you can trust once you've signed a contract with them. Horizon properties have been superb throughout our experience with them, providing a really friendly, quick, and professional service whenever you contact them. Both Haydn and Martin have been fantastic to us. Definitely recommend the agency for future students!
Keiran · 13 June 2018
★★★★★ 5/5
GoogleVery kind staff, very professional and good quality home!
Eloise · 25 November 2024
★★★★★ 5/5
GoogleCommunication was good with quality help and assistance. Horison properties made it easy to rent a place as a student 🙏 …
Jamie · 13 March 2024
★★★★★ 5/5
GoogleHigh Standards Letting Agency! Horizon properties provides excellent accommodations. I recently signed my third consecutive tenancy agreement and I will definitely continue with them as long as I can. The house covers all my needs and the price is fairly ajusted to the market. The team is always vey helpful and acts agile to my enquiries.
Victor · 13 June 2018
★★★★★ 5/5
GoogleExcellent estate agents. Couldn't have done more for me. I had a few problems throughout the year which were addressed within 24 hours of me notifying them of the problem. Highly recommended, having been with several estate agents in Cardiff these are certainly the best by a long way. Can't wait to come back in September. 5*
Rhys · 13 June 2017
★★★★★ 1/5
GoogleShambolic is the only word to describe Horizon Properties.
Michael · 13 June 2016
★★★★★ 5/5
GoogleLovely staff and very informative. Always quick to respond to emails and their maintenance process is very easy.
Jana · 13 March 2024
★★★★★ 5/5
GoogleExtremely friend group of staff members, very easy to book with and good prices with good quality properties
Kieron · 13 March 2024
★★★★★ 2/5
GoogleReally shoddy service. They showed us round houses which were complete tips, and had very little constructive advice - we went elsewhere. Friends both had experiences where they accused them wrongly for things that were wrong with the house, and they didn't follow up on what they said they were going to do.
George · 13 June 2018
★★★★★ 5/5
Googlelovely and really welcoming staff and super helpful throughout the whole process and answered any questions asked :)
Georgia · 12 February 2024
★★★★★ 5/5
GoogleThe customer service is excellent. The staffs are very friendly and professional. The properties worth according to their pricing.
Rafatul · 13 June 2019
Agent replied · 11 June 2024
Thank you Rafatul! Thank you for staying with us for another year too.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
