Horizon Properties reviews

★★★★★ 5/5

Google

I have been renting one of their apartments for more than two years and the experience is positive. All the staff is very friendly and whenever I have needed something they have helped me. They also have a very good maintenance staff and whenever I have had a problem in my apartment they have solved it in less than 24 hours.

Eduardo · 14 November 2023

★★★★★ 1/5

Google

It is awful how little Horizon care about their tenants, and how happy they are to rip off students. This is my honest review of my experience dealing with Horizon Properties whilst helping a friend who is one of their tenants. Horizon are happy to leave their tenants to foot the bill for costs incurred by not being able to fill their own multiple occupancy properties. On top of that they are terrible at replying to emails, and fail to fix problems in the property in a timely manner. Would not recommend!NegativeResponsiveness, Quality, Professionalism

Frankie-Rose · 24 August 2021

★★★★★ 5/5

Google

From start to finish, the experience we had with Horizon was excellent. The property we moved into was presented to a high standard and exactly what we wished for. The professional guidance we received from all the staff at Horizon was 1st class. I would deal with this company again and definitely recommend to friends and family.

Jonathan · 15 September 2023

★★★★★ 1/5

Google

By far the worst experience I've had renting. Flat is a poorly-maintained, barely liveable mess, maintenence and staff are impossible to contact, and when it came time to move out I was forced to wait weeks to recieve a reference from them. 1/10, do not ever reccomendNegativeResponsiveness, Quality, Professionalism, Value

KidneyRedux · 24 August 2022

★★★★★ 1/5

Google

The worst scammers of all time, just want to show the property and get the 1week reservation fee , after that no response to emails and sending emails that’s booking got rejected from landlord , I think you know who I am and I haven’t given up on my £200 , cya soon

Shehan · 17 July 2023

★★★★★ 1/5

Google

Do not use Horizon if you are a student. They attempted to force my cotenants and I to pay for cleaning fees (which is illegal to do in the UK) and when questioned, threatened court action. Once a complaint was made, they gave the money back, but not before pretending they never forced us to pay the fees. They now say they would charge us for marks made by blu-tac on the walls, which were there when we got to the house. Their emails are often confusing and threatening. From the other reviews on here, it appears our situation is not uncommon and other Horizon frequently force students to make illegal or exploitative payments.

Noah · 17 July 2023

★★★★★ 5/5

Google

Very well organised and professional staff. Properties are well kept and looked after.

The · 16 February 2026

★★★★★ 5/5

Google

Very satisfied with Horizon properties, great professionalism from the start, clear and prompt communication as well as genuine commitment in making sure I’m comfortable at my property. I strongly recommend.

Oyeniyi · 28 May 2024

★★★★★ 4/5

Google

I have been with Horizon for almost a year, and just extended my contract for another year. I used to have a terrible and unpleasant experience with my previous agency, but it was a nice experience to live in one of Horizon's properties, as we have never had any problem during our stay. Polite and friendly staff. Hopefully this positivity will keep going on in the future.

Jimly · 13 June 2019

★★★★★ 1/5

Google

I am giving it a zero. The agents tried to be helpful but the manager/ment was just incredibly disrespectful and they pretty much always looked down on me in my student years. I once had a pretty big issue with bills and they lied to me about how much it would cost. Beware of this one! DO NOT RENT WITH THEM! They do not care about students. All they want is to rip you off.

Arina · 12 June 2023

★★★★★ 5/5

Google

Very professional and efficient service, would recommend.

Alex · 13 March 2025

★★★★★ 5/5

Google

The agency responds to all maintenance and other issues in a timely manner. They respond at out-of-office hours as well. I rented out a property for more than four and half years and I am completely satisfied. The agency replaced all faulty appliances quite quickly. I fully recommend renting their properties.

Arbab · 12 June 2022

★★★★★ 5/5

Google

Maintenance were AMAZING. Really fast at responding and addressing any questions I had.

Albi · 12 February 2024

★★★★★ 1/5

Google

They are friendly, but the accounts team is terrible! If anything needs to be fixed in the property, they will get it fixed by you and will not even reimburse you. Later, they will email you and blame you. My husband and I have suffered and do not want you to go through the same.

Riya · 5 June 2024

★★★★★ 5/5

Google

Just moved into my new flat, love it so much thanks guys 👍🏻 Lovely friendly office 👍🏻👍🏻 …

Carolanne · 22 August 2024

★★★★★ 1/5

Google

I have rented in Cardiff for the past 3 years and my current tenancy with horizon has been my worst experience with a letting agency ever. We have lived in our flat for nearly 9 months now and still don’t have a key for our letter box. We’ve recently discovered the electricity meter have assigned to us for our flat (which we don’t have access to without their permission to check) is the wrong flat, and likely means the whole building (four flats) have the wrong meters assigned to them, but they’re not willing to look into this to help us resolve the issue. And most recently our bedroom radiator broke and now in the middle of winter they’ve told us we’ll have to wait up to 6 days for it to be looked at, and we just have to suffer in the freezing cold until then. We really like our flat but because horizon are so bad we won’t be renewing the tenancy and will avoid at all cost in the future. DO NOT RENT WITH HORIZON.NegativeResponsiveness, Quality, Professionalism, Value

Nathanjoshuaperrin · 14 June 2022

★★★★★ 5/5

Google

I have been staying in a flat rented from this company for more than a year. They are very responsive when I had an issue and they resolve it very quickly.

Kadir · 14 November 2023

★★★★★ 5/5

Google

Absolutely fantastic team of people… My experience with Horizon Properties has been nothing but positive. The staff there are extremely friendly and would go out of their way to help with any queries I had, no problems! I am a student living on my on my own for the first time in a strange place and they made my moving in experience a good one I would highly recommend this company! ☺️PositiveResponsiveness, Quality, Professionalism, Value

Josephine · 24 August 2022

★★★★★ 1/5

Google

I was staying in a student accommodation provided by horizon properties for my first year in university. It was the worst experience. Aside from the low quality management, the main reason I would strongly advise against anyone renting a property from here would be how rude and unprofessional the staff is. Before visiting my family over Christmas break, my room had a small leak in it, which I had brought to the maintenance’s attention. Having no response from them, I returned to the room in absolute shambles. Everything had fungus growing on it. My bed, clothes, bags and electronics were all ruined. I contacted Horizon properties in hopes of finding a solution but to my surprise got shouted at by a woman named Victoria. I was refused any form of compensation. I was later given a different room to stay in for the remainder of my lease which did not have a proper functioning toilet. I was then locked out of my original room without any prior notice. The room still possessed some of my belongings which I never got back. After waiting nine months I received a judgment against the landlords and the bailiffs had to physically go recover the money as the landlord refused to acknowledge the judgment given by the courts. This list goes on. I’d suggest everyone to avoid letting from this agency at all costs.NegativeQuality, Professionalism, Value

Shereen · 24 August 2021

★★★★★ 1/5

Google

Horizon offer amazing promises but do not follow through. The houses rented by them are of low quality and they do not intend to repair any of the issues which fall under their duty. They take no repainsibility for the repairs that they are definitely responsible for and they show no respect for their tenants

Synchro · 13 June 2019

★★★★★ 1/5

Google

TLDR: Don't go near this agency with a ten-foot pole. I personally think it's very interesting that after an influx of negative reviews (all related to one incident in which Horizon have apparently failed to fill the rooms of a 12 bed house and are now charging 2 tenants for the usage of 10 non-existent occupants), there suddenly appears a large amount of 5* reviews - all from accounts with no other reviews, full genuine-enough names, no profile pictures. Almost makes you think... I have my own experiences with Horizon, reflective of far less than 1* and I didn't even get to live in the hole I signed up for and paid 4 months of rent for. Last time I wrote a review on their awful customer service I was harassed into taking it down - they used my Google account to identify me, and then *text* me to essentially intimidate me into taking it down. I was 19 years old, at my lowest point having just decided to drop out of university and trying to get out of a contract that I didn't understand when I'd signed it. Now that I'm older and wiser, I can't believe I let them get away with such a practice. STUDENTS, STAY AWAY.

Katie · 12 June 2021

★★★★★ 1/5

Google

I DO NOT recommend rent a flat from this company. Everything starts good at the begining but slightly change after you rented. While in lockdown I sent two emails to them and I got an automatic confirm email but the landlord/owner of the business refuse my situation and insist to take their rent after government measures. So she did not send an email to me and text me from another phone number, ask for their payment.(that was not legal but I paid anyway) If you rent a house/flat from this company I HIGHLY RECOMMEND to use smart meters for electricity and water because you may pay for another household's bills. Team members were lovely and want to help usually but after a couple of months, they are quitting the job.(oups think why?) So new members do not know about your situation or past and could not help without the owner. That means you have to wait more and more until the owner has a response. To be honest I paid my rent a little late once or two and they were OK about it.NegativeResponsiveness, Professionalism, Value

ANIL · 12 June 2021

★★★★★ 1/5

Google

Please avoid Hori(ble)zon Properties! This is my honest opinion of Horizon Properties after having interacted with them. Unfortunately I cannot say much good about this agency. They ignore repair requests for months, a toilet was left leaking for 4 months, the office seems quite incompetent because after 4 months they still haven't provided a contract, and on top of that they stick the electricity and water bills of a huge HMO (>10 person) property on a just couple of tenants because they can't fill the house. When we tried to reason with them they just denied there was any problem, so I'm left with no choice to go public and warn the rest of Cardiff about this agency. Please avoid!NegativeResponsiveness, Professionalism

Gooogle · 12 June 2021

★★★★★ 2/5

Google

I hadn't planned on leaving a review until I stumbled across some posts in Facebook that really got me thinking. I'll accept that we didn't have the same end of tenancy issues that some of the others are reporting and one of the guys was great but a bad experience overall. The house we took on clearly had not been cleaned and was absolutely filthy. Like layers of dirt! Clearly hadn't been cleaned for a while! Damaged floorboards. Just gross! I also remember getting a text off a previous tenant about a tax issue. Horizon gave away my number without permission on the basis that, 'I hadn't replied to their emails so they just couldn't be bothered'. I hadn't recieved any emails off them at all. Horizon should remenber that contact details are not be be shared and this is against the law to share it! House visits would be made without any prior notice. Sometimes they wouldn't even knock on the door! They would just let themselves in! I have to agree with some other reviewers. How odd that every time they receive a negative review, many positive ones suddenly pop up. Or how the owner always responds with, 'you are not one of our tenants ' or passes the blame onto them!

Sam · 12 June 2021