Horizon Properties Cardiff reviews

★★★★★ 5/5

Google

Great team, great service. Can’t fault them. Would highly recommend to any professionals looking for quality accommodation.

Besjana · 16 March 2026

★★★★★ 5/5

Google

The Staff are friendly and helpful. I needed to rent a house at a short notice as i just completed uni, they were able to provide me a good room in Richmond Village.

Joshua · 16 October 2025

★★★★★ 1/5

Google

I was a tenant of horizon and had a below average experience. There were a lot of problems with the property when we moved in which should have been dealt with before we moved in and it wasn’t very clean! They also felt understaffed as it took a very long time to get things fixed or seen to - we’d often have to call to chase up a request and if a different member of staff picked up, they often weren’t aware of what had been agreed with another! They were good with allowing rent payment flexibility according to when we received our student loans. They were also very friendly in person although over email was sometimes not so much - look at some of their responses to negative reviews here! We cleaned and paid for a professional cleaner as well at the end of the tenancy but still got a cleaning charge from Horizon on top of it. Overall there was a lot of room for improvement and I didn’t feel very trusting in them and so believe there are better letting agency choices out there.

Will · 12 June 2022

★★★★★ 1/5

Google

They lure students making the signing on process as easy as possible. But once you've started your tenancy the friendly façade drops and their lack of care for tenants becomes clear. At the end of tenancy they threaten students into paying fees that they are not obligated to pay. They are just money grabbing and taking advantage of young people who know no better. EDIT: In reply you said I smashed a window? I think you've mistaken me for someone else, and this is highly inappropriate to accuse me of this. Yet another example of poor professionalism. EDIT2: "we can see your property address through your email. " This is a flat out lie and it's hilarious I feel sorry for anyone that has to deal with your unprofessional arrogance. Horizon are just bullies who want to scare people into paying them fees they aren't obligated to pay. Let Horizon's response here be a clear warning to anyone thinking of renting with them.

Cameron · 23 October 2023

★★★★★ 1/5

Google

Worst company ever, unprofessional and arrogant people who prey on young students, extremely bad attitude once they receive your deposit. Reported them to property ombudsman who mentioned that they have received several complaints about them already. Keep away from these people, I am pretty certain that most of the positive feedback here are fake. I have just seen the response- so it seems that if you catch them out then you are fake! Instead of responding to reviews as fakes you should sort yourselves out and train your staff to be more professional and courteous especially the very rude lady called Monica. And stop lying, misleading people, breaching contracts, not responding to repairs and maintaining the properties so that human can live in them. Disgusting response from utterly pathetic company and it's people.

Zahoor · 16 August 2023

★★★★★ 1/5

Google

Came with my child from another city to help settle into the new place. Taken aback on how unprofessional they are!! No shame in breaching the contract. Have reported them to authorities. Out of hours don't respond. Maintenance don't respond. It's been nearly a week since they said someone will come and repair, despite sending two emails, no heard anything!! Complete shambles!! They really take advantage of young students once they've signed the contract. You've got the nerve to say it a 'fake' review!!! Here's some photos of the condition of the property:

Mahmooda · 16 August 2023

★★★★★ 1/5

Google

Worst letting agency I’ve ever encountered. There’s a reason why all of the positive reviews are generic and repetitive- they’re all fake! The properties look nice and well maintained at face value, but there’s a reason why the showings last for 2 mins- they don’t want you to look too closely at anything because everything is falling apart. If you report any maintenance related issues, they either don’t respond, accuse you of breaking whatever it is, and try to charge you for any repairs needed. Horizon themselves don’t even monitor their maintenance team and outsource all of the work, meaning any issues with maintenance are never addressed. It may seem like the easy option, but it definitely is not worth it!

Ashley · 17 July 2023

★★★★★ 1/5

Google

They lure students making the signing on process as easy as possible. But once you've started your tenancy the friendly façade drops and their lack of care for tenants becomes clear. At the end of tenancy they threaten students into paying fees that they are not obligated to pay. They are just money grabbing and taking advantage of young people who know no better. EDIT: In reply you said I smashed a window? I think you've mistaken me for someone else, and this is highly inappropriate to accuse me of this. Yet another example of poor professionalism. EDIT2: "we can see your property address through your email. " This is a flat out lie and it's hilarious I feel sorry for anyone that has to deal with your unprofessional arrogance. Horizon are just bullies who want to scare people into paying them fees they aren't obligated to pay. Let Horizon's response here be a clear warning to anyone thinking of renting with them.

Mosi · 17 July 2023

★★★★★ 5/5

Google

I couldn’t recommend Horizon more! The staff were wonderful, and the whole process was seamless from start to finish. I’ll be recommending them to everyone in Cardiff

Alice · 16 October 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Fantastic rental experience from start to finish. The property was spotless on arrival, well looked after, and came with everything I needed to feel comfortable …

Stacey · 16 October 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had an excellent experience renting a property. The home was exactly as described, clean, well-maintained, and in a fantastic location. The move-in process …

Joel · 16 October 2025

★★★★★ 1/5

Google

Not a positive word to say. My first time letting apart from university accommodation and it’s been a nightmare. Our arranged more in date was changed last minute to a month later than it should be and what we were told it was. Horizon were nothing but patronising and awkward while offering little to no help. The solution they provided to us was to part them an additional £200. Were had a confirmed move in date set if person for months and they’ve changed it while failing to show where in the tenancy agreement this new move in date is stated. Trying to get as much money out of students as possible. In addition to this we were given no way to speak to the landlord directly to find a compromise. we have to pay bills for the month of July but arnt allowed into the Property until august. Simply put, do NOT go with Horizon properties as this whole thing is a nightmare!

Craig · 12 June 2023

★★★★★ 5/5

Google

Great experience with Horizon very helpful and good people skills

Melanie · 16 February 2026

★★★★★ 4/5

Google

Very nice people and the process was simple and quick!

Emma · 16 February 2026

★★★★★ 5/5

Google

Professional, reliable, and responsive. The rental process was smooth from start to finish, and any maintenance issues were handled quickly. Highly recommend.

Sion · 16 October 2025

★★★★★ 5/5

Google

I have been renting one of their properties for over a year and I cannot recommend them enough. The property is presented to a high standard and is perfect for my first property. All the staff are really helpful - they are professional and responsive to emails and phone queries. The maintenance team deal with any issues within 24 hours. Highly recommend using this company!

Jessica · 12 February 2024

★★★★★ 5/5

Google

Maintenance are brill 🤙 …

Morgan · 16 February 2026

★★★★★ 5/5

Google

Greg our letting agent was very helpful, anything we needed he was more than happy to help, he provided very good details on all the properties we viewed and went out of his way to help in any way he could. Overall the experience was very good and we will be returning next year if we decided to leave the house we have currently signed for

Dellen · 14 November 2023

★★★★★ 5/5

Google

My partner and I have been renting a one bedroom flat for over one year now and we have had nothing but a positive experience. Any maintenance issues we have had have been dealt with promptly and we have received emails to check we are happy with the work. We will be renewing our contract next year and highly recommend renting with Horizon. Thank you, Kim and Mike

Kimberley · 15 September 2023

★★★★★ 5/5

Google

Really nice people, really inviting and really understanding of ours groups circumstances.

Jack · 28 November 2025

★★★★★ 1/5

Google

Worst letting agents I have ever dealt with, AVOID AT ALL COSTS. The house was in an unlivable state when we moved in even though we were told they had paid for a professional clean. Oven was not fit for purpose and was not replaced until three months after being informed of it. Staff are generally rude and unhelpful, the owner even going as far as to hang up on me mid sentence when I was trying to inform her of issues with the house.

Fraser · 13 June 2017

★★★★★ 1/5

Google

Our experience so far has been absolutely terrible. Starting with very poor communication and very slow/non existent responses to our emails, it's been non-stop unprofesional behaviour. We've been renting a flat from Horizon Properties for just under 5 months and still haven't recieved our mailbox key, which we requested on multiple occasions. However, the icing on the cake was a large ridge tile falling down from our garden wall and damaging our BBQ (luckly no one was actually in the garden when that happend as this could have been very dangerous). We reported the issue straight away as there are other ridge tiles still on the wall, and could cause further damage if left unchecked. We were met with the response that Horizon is not taking resposility for the incident even so it is clearly due to the poor maintainance of the wall. 6 weeks later we are still waiting on someone from their maintainance team to come and check the remaining tiles. Moreover, on one occassion when we requested the maintainance team to fix our gutter, they entered our gardent through the garden wall using ladders without any notice. You can only imagine how disturbing it was to hear noise comming from the garden and finding out that two maintainance guys had entered unannounced. We really like our flat and we're hoping to stay here long term, however with how poor the service has been, sadly we are now considering other options.NegativeResponsiveness, Quality, Professionalism

Gosia · 12 June 2022

★★★★★ 5/5

Google

I took accommodation from Horizon properties in 2019. I have lived at Glynrhondda Street, Cathays for more than 3 years.  I have very positive feelings. Whenever I had problems in my flat, I always got support's from the maintenance team and all the issues got resolved in one or two days. I never had any conflict or bad experience with them throughout my entire stay. All the office staff members (previous and present) are friendly and helpful. Highly recommended.

Ayan · 12 June 2022

★★★★★ 1/5

Google

If it was possible I would give them 0 stars but this isn't a possibility so I give them 1 Horrible letting agents and extremely unprofessional charged us for damages that had nothing to do with us and couldn't provide proof to back their claims that the damages didn't already exist, refused to respond to my emails in timely fashion and ignored my request to come in and discuss or speak over the phone if you are thinking of using them please DONT They are clearly in the business of taking advantage of students and treating us as less than

Dara · 2 August 2024