Harry Harper Sales and Lettings Cardiff reviews

Dear Mr Santos, Many thanks for taking the time to review our service. I do find your comments however, unfounded. As you are aware, all the maintenance issues that you reported to our office were dealt with accordingly. You reported a leak in your bathroom. Despite numerous visits and investigations from our maintenance, they could find no actual leak and concluded that the pool of water on the floor was due to the way in which you used the shower. Since your vacation of the property, the current tenants have experience no leak. You reported damage to the sofa. On investigation, the sofa leg was broken due to the amount of people you had using it. As you stated, you sometimes had 4 or 5 friends sitting on a 2/3 seater sofa. Despite this, the landlord did replace the sofa and did not charge you. You reported a problem with your mattress. The landlord offered to replace the mattress, even though there were no issues with the current one. You declined the replacement mattress as it was not an orthopedic mattress and that you needed this as you had back problems. Accidental Damage and Contents Insurance. It has always been standard practice that all of our tenants take our necessary cover to protect themselves, their contents and any accidental damaged caused to the landlords property, at no time has this ever changed. Not only does this protect your personal contents, it also gives your bond additional protection from a claim. If you did cause any accidental damage to the property, you could make a claim on your insurance in order to ensure that a claim was not made from your bond for the damage at the end of your tenancy. At Harry Harper, we pride ourselves in offer excellent customer service. I can only conclude that following your 12 month re-sign, that you were happy with the property and our service as all of your issues were dealt with in a timely and efficient manner. From all the team at Harry Harper, we would like to wish you all the best in your current property and for the future. Kind Regards, Benjamin Churchill Managing Director

Dear Mr Wilkinson, Many thanks for taking the time to review our service. It is unfortunate that in this instance you have found our service unsatisfactory and I would like to take this opportunity to fully explain our processes and procedures in order to shine some light on the situation for you. I am saddened to hear that you found our referencing process and pre move in requirements excessive. As I am sure you can appreciate, landlords put their trust and faith in us to ensure their investment properties are looked after. With this in mind, we have to ensure that we scrupulously check any potential tenants to the best of our ability in order to ensure that they are suitable to take on the commitment of the property. Whilst safeguarding our landlords, we are in turn safe guarding our tenants by ensuring that they have really considered their affordability and other financial commitments before entering into a lengthy rental agreement. Our pre move in checks are also in place to comply with best practise as well as current legislation. With regards to our initial tenancy agreement duration, we offer all new tenants a 6 month tenancy agreement. This is not legislation, this is a company policy which we have put in place to best protect both tenant and landlord alike. This offers protection for tenant in the instance that if they do not like living in the property or their circumstances change for whatever reason, they are only legally bound and financially committed to the term of six months, and not twelve months. In addition, it provides protection to the landlord in the instance that any potential tenant falls into arrears, or the landlord themselves fall into financial difficulties or their circumstances change, they are able to issue the tenant with notice to leave at the end of the fixed term. Following the original term of six months, we provide the option to all tenants, on the basis of the landlords approval, to re-sign for another fixed term of six or twelve months. A competitive administration charge is required for any tenants who decide to extend their original term, as is industry standard practise. In relation to your bond, this was returned to you in full and within the specified time frame outlined within your tenancy agreement. I sincerely hope that the above offers you clarity to your concerns raised. If you have any further queries please do not hesitate to contact me direct by emailing benjamin@harryharper.co.uk Kind Regards, Benjamin Churchill Managing Director

Dear Mr Smith, Many thanks for taking the time to write such positive review of our services. It has been a pleasure to help sell your parents property! Wishing you all the best from all the team at Harry Harper. Kind Regards, Benjamin Churchill Managing Director

Many thanks for your feedback, your comments have been duly noted. It is unfortunate that you seem to be dissatisfied with the service you have received from Harry Harper Estate Agents as a buyer. We pride ourselves on always going the extra mile for our vendors and also achieving them the very best prices. As explained to you, when offers are put forward and we are in the negotiations stage, we always come back to all parties to advise that a higher offer has been received and therefore give everyone the opportunity to increase their offer. When we are advised that a party does not wish to increase their offer, and furthermore have decided upon another property as you did, this is recorded on our system and we then produce all offers to our vendors with the prospective purchasers position, in order for them to make an informed decision, without bias or prejudice. Once the decision has been made, it is our duty to ensure that we have all relevant documentation to be compliant with current money laundering regulations, as well as our own due diligence, relating to proof of funds in the best interests of our vendors. As you have previously advised us, you are a fellow property industry professional so will therefore fully understand the stigma and bad practise relating to ‘Gazumping'. In the event that this happens we have a very strict and stringent policy in order to best protect all parties involved during what can be a very stressful and unpleasant experience. It is our policy that we market all properties as ‘sale agreed' once we have received written notification from our vendor to do so. If therefore, any party wishes to put forward an offer after this stage, we require supporting evidence and documentation which was made clear to you numerous times both in writing and verbally from our sales director. You are correct in your statement that it is a legal requirement for all offers to be put forward to the vendor if they are received before an exchange of contracts. However, it is our policy that if we receive an offer once a property has gone sale agreed, we then we require all substantiating documentation from the party making the offer, in order for us to be in a position that should this new offer be accepted, solicitors are able to be instructed. This is our company policy because it safeguards our vendor from potentially losing a sale that is progressing normally and well. As a property professional I am sure that you must agree that this is paramount. I must also take this opportunity to remind you that we take our vendors best interests and trust extremely seriously, which is why this process is not rushed and handled with the utmost care, regardless of how much pressure and threatening behaviour we receive from a purchaser. It is regrettable that in this instance your offer has not been accepted and that our client has instructed both ourselves and her solicitor to proceed with the original and progressing sale. I would also like to take this opportunity to remind you that you have been issued with our in house complaints procedure. I would welcome you to formalise your complaint and, if you are still not satisfied, to further follow this up via the Property Ombudsman. Harry Harper are committed to providing our vendors and purchasers the utmost care at all times. It is regrettable that your offer has been unsuccessful this time however, we would like to take this opportunity to wish you all the very best with your property search.

Dear Mr Evans, Many thanks for taking the time to review our service. We are delighted to hear that you have received such a pleasant experience and that Nathan was able to provide you with good advice during what can be a very stressful time. If you require any future property advise, we would be only to happy to assist. All the very best wishes Benjamin Churchill Managing Director

Many thanks for taking the time to leave us a fantastic review about Brian and your experience. It is really refreshing to hear! Kind Regards, Benjamin Churchill - Director

Thank you for your positive feedback! We're thrilled to hear that our team was able to provide you with great support and cooperation. Your satisfaction is our top priority, and we look forward to assisting you again in the future. … More

Thank you for such a lovely review,it has been a pleasure helping you with this property.

Thank you for your wonderful feedback, Melissa! We are thrilled to hear that our team was able to assist you in selling your property. Your recommendation means a lot to us, and we look forward to working with you again in the future, All the best Brian

Thank you for your wonderful feedback, Ania! We're thrilled to hear that your second experience with us was just as fantastic. Your support and kind words motivate us to continue providing excellent service. We look forward to assisting you again in the future, Best Wishes Brian

Dear Mr Lewis, Thank you so much for your positive review of your experience with us. It is truly great to hear that we did such a good job for you! All the very best wishes Benjamin Churchill Managing Director

Dear Mr Hurford, Many thanks for taking the time to write us such a positive review. It has been a pleasure working with you to sell your property. If we can be of any further assistance now or in the future, please do let us know. Please be aware that as a 'Thank You' to our customers who refer our services to friends and family, on each successful transaction you will receive a very welcoming gift. Kind Regards, Benjamin Churchill Managing Director

Thank you for your wonderful feedback, Geri! We're thrilled to hear that Nick did a fantastic job on your decking repairs. Your recommendation means a lot to us, and we look forward to serving you again in the future.