Harry Harper Sales and Lettings Cardiff reviews

★★★★★ 5/5

Google

The staff made the process of letting the property very easy and convenient. Whenever we had issues, the manager, Ben was quick to respond and arrange it to be fixed. The landlord made repairs available when requested and keeps the property in very good shape. The pricing is a bargain for a room with bills included. Overall great customer service and a wonderful experience. Would definitely recommend.

Theo · 12 June 2022

★★★★★ 5/5

Google

Firstly I would like to say a massive thank you to Nathan and all of the team at Harry Harper Estate Agents. They were extremely helpful, professional and full of exciting promises in which they followed through with throughout the sale of my parents family home. They helped us to reach a whopping £24000 more than previous valuations, and I would highly recommend them due to their incredible performance from start to finish. Thank you again for a very worry free sale, do not hesitate to use them!

Olivia · 13 June 2018

★★★★★ 5/5

Google

After having numerous issues with my previous agents, I decided to take the plunge and now have my portfolio managed by Harry Harper and couldn’t be happier with my choice. The personal service I received from the whole team, especially Ben Churchill, has been invaluable in giving me the reassurance I needed with clear, transparent explanations of the fees and potential costs involved and providing excellent oversight of my transfer to them with minimum fuss. Thorough inventories and tenancy agreements give me a sense that my investments are protected and from what I gather, the tenants are more than pleased with the service they have received which means my rental income remains secure. Definitely recommend Harry Harper to anyone that is unsatisfied with their current experiences or indeed anyone taking their first tentative steps onto the property ladder. Happy homes all round!

G · 13 June 2018

★★★★★ 5/5

Yell

5* Service - will happily use again!

I contracted Harry Harper Estate Agents when looking for a property to purchase. They were very informative, took lots of details from me in relation to what I was looking for and my position. I have viewed a few properties with them, both Lynn and Ben were very informative when showing me around (which is a pleasant surprise from other agents who say "I don't deal with this area", or "Iv never showed anyone this house before"). I have just had my offer accepted and cant wait to get the keys! Very helpful, very knowledgable and would happily recommend them!

MaroonVacuum66-2 · 27 February 2018

★★★★★ 5/5

Yell

fantastic service

I was in Coffee number 1 last week with my wife and we were discussing buying our first house, we have been renting for 10 years. Over the coming years we have saved a hefty deposit to buy our first house but we've never actually discussed what else we needed to do going forward. While discussing the subject we noticed Harry Harper across the road (on Albany road) so we thought why not, lets do it and see what they can recommend. We both spoke to a young chap that was at the front, Jordan his name was and he was awfully friendly. He spoke to us like we had done business before and gave us his in house solicitor that he recommends to all customers, since then we have spoke to the mortgage adviser and i must say, professional is an understatement. We finally now know what we need to do going forward and have the right amount deposit to buy our first home after Christmas!! On behalf of me and my wife Janet we would like to thank Jordan for given us the best advice and help that we needed.

JohnE-240 · 25 November 2017

★★★★★ 5/5

Yell

Efficient, Friendly, Professional and Highly-Recommended!

Harry Harper Estate Agents is staffed with helpful and highly-competent people. After having tried several other options, selling my house was proving to be extremely difficult; seeking the services of Harry Harper was the best decision I made during the process. They seamlessly took control of the situation with a highly-professional (yet affable) attitude; nothing was too much trouble for them and I felt reassured that my property was in the hands of the right people. Needless to say, my property was sold and I couldn't have asked for a better outcome - both financially and circumstantially - which is why I wish to enthusiastically recommend their services.

SofiaB-9 · 6 November 2017

★★★★★ 5/5

Yell

5 star selling service - highly recommended

Sold my property with Harry Harper - to be honest, I had never used or heard of them before as my property is in Pontypridd and didn’t know if they would stretch that far, but was recommended to give them a call. On first contact they were great! And to my surprise, my property being in Pontypridd was no issue! Dealt largely with Benjamin Churchill, came to value the property and took some photos and drew a floor plan, was very pleased with how it all looked when I was sent across my property details. Sold my property quicker than I was expecting! They even achieved a price above asking! Used their recommended solicitors (Spencer Skuse and Potter) - dealt with John Potter through my conveying and was very pleased with the service from them! Can’t fault the company! Benjamin was great! The recommended service where fantastic! And would happily use them again! Thanks again for such a fantastic service!

KaiC-7 · 4 November 2017

★★★★★ 5/5

Google

Sarah has been so professional, helpful, communicative and supportive when buying a property with Harry Harper! During the viewing she was approachable and knowledgeable. She has put us at complete ease through the buying process and we would like to thank her in helping us buy a house! Looking forward for everything to go through Definitely recommend Harry Haper to buy and I am sure to sell with! Thanks againPositiveResponsiveness, Professionalism

Laura · 12 June 2021

★★★★★ 5/5

Yell

Buying my first home

As I was buying my first house, I didn't really know what to do... after viewing a few properties with many agents in Cardiff, Harry Harper really stood out. Jordan was very helpful and explained what I needed to do to buy with a friendly disposition. I was put in touch with their mortgage advisor who broke down the process for me, and really helped me understand what I was signing up to and found me a mortgage that I could afford. After offering on my house, Nathan helped my offer along and had it accepted very quickly. I was offered the services of a solicitor that I accepted; they were really helpful! Nathan was always on the phone to me informing me on what was going on, I couldn't believe I had bought my first home house and was so excited! Finding an agent who actually gave me help and advice was exactly what I needed! Great service, amazing personal contact from both Nathan and Jordan, thanks for all your help!

ThomasC-113 · 1 March 2017

★★★★★ 5/5

Google

Customer support was fantastic, I couldn't be happier with the service provided me with. Benjamin was very helpful and knowledgeable, clearly an expert in his field, he very kindly donated an hour of his time to assist me and making sure everything was very clear and understandable. Much more than a Five Star Service!!

Justin · 12 June 2023

★★★★★ 4/5

Google

Now that I have settled into my new home, I would like to publicly thank all those at Harry Harper who helped me with my house move, especially Irene. I hope you all at the office liked the card and chocolates too! I must say, I have used other Lettings agencies before and whilst I know the process is always the same, the people aren't ever as accommodating and friendly as you. Thank you for always being approachable regardless of the copious amount of questions that I asked. It's reassuring not feeling like a statistic, and I know if there are any problems during my tenancy I will be well looked after. Thanks again!

Katie · 13 June 2016

★★★★★ 1/5

Google

don't rent from these people the positive: Brian. Literally just Brian. He's the only one I felt actually cared. Bernard (our actual Landlord) was also pretty good. The negative: To begin with, our boiler was broken throughout the winter season. It took me requesting several times for them to even respond. It kept breaking after their 'repairs', and each time it took me literally nagging them to actually fix it. By the time they actually fixed it, it was getting warmer (around March). This was ongoing for months and started at the end of Autumn, around October. At the start of our tenancy, our oven broke. This meant we could not prepare any food other than stuff on the hob. They repeatedly, over the course of the next two weeks, told us that they sent someone to fix it, nobody did, until I reminded them of their obligations under the contract. The same day I sent that email the 'electrician' was conveniently available and sent, which is apparently who we were waiting on. Confusingly, the 'electrician' was our landlord, making me wonder what exactly took so long given how we had nothing to cook with. One of my housemates moved out midway through a tenancy. Harry Harper kindly found us a replacement, however then decided to send my personal information out to this complete stranger without my permission or even telling me that they had done so. Upon me speaking 1-1 with the agent involved, she said quote "I've done this with hundreds of students before and nobody cared". I wasn't particularly happy, given how loose they played with my rights under the Data Protection Act. Another point would be that often they sent people for maintenance, but never informed us and said people were just given the keys and walked with no announcement. EDIT: In the interest of fairness I've been informed the reasoncfor the below was because of a third party system error, beyond Harry Harper's control. However none of this was communicated to us. We moved out on the 28th of June. Harry Harper has repeatedly ignored us when it comes to returning our deposit. We have not even had a check out email, nor have we had any communication at all with Harry Harper. I had sent 4 emails and, at one stage, was calling daily to beg them to return our deposit. They repeatedly ignored and refused to work with us, and if we don't receive a response by tomorrow (9th August) I'm going to have to make a statutory declararion. On the rare occasion I managed to get through on the phone, I either got through to someone who is new (and asked if we had moved out yet, over a month after our tenancy had ended) or someone else, both of which said "I don't know whats going on, it isn't my job". Brian at least told me it was with accounting, and had the decency at least to try and help where he could. Do not rent with Harry Harper. They have been the most frustrating and stressful group I've had to work with. They have no regard for their student tenants, and they seemingly spend more time responding and getting angry at reviews than they do actually doing their job. I assume they treat their customers for houses better than their tenants, and I suspect a large part of this is that they see students as a way to get easy money, and don't expect the pushback when basic things in the house don't work.

Luke · 17 August 2024

★★★★★ 1/5

Yell

No communication, no maintenance, infuriating to deal with this agency

No communication, no maintenance, infuriating to deal with this agency We rented with them for 4 years on Taff Embankment and here are some of the issues we had to endure: - No hot water and heating for a month during winter. We spent Christmas without heating and hot water. - Water leaking through the ceiling and electrics for 3 months. The first few weeks we moved in water started pouring through the ceiling. - They claimed the flat was professionally cleaned when we moved in yet we found a used sanitary pad in the bathroom. - Mushrooms growing on the walls. There are mushroom growing on the walls in the hallway. We cleaned it regularly but they grow back because they don’t fix the water leaks. - Walls are covered with black mould. Same story as with the mushrooms. - Black rats running around inside of the flat and walls. Rat’s have been an issue in the last 2 years because they didn’t fix the wholes in the house. - Water leak through the carpet.

IstvantiboT · 25 July 2024

★★★★★ 5/5

Google

Excellent communication , Brian is very proffessional and straight to the point. Keep up the good work.

Monique · 12 June 2023

★★★★★ 5/5

Google

I have worked with Sarah Howe for the last 15 years both buying selling and letting properties. She is always professional, always ready to help with any queries I may have and I have always had complete confidence in her and her abilities. I will never consider using anyone else. Sarah is an asset to Harry Harper. Thank you Sarah.PositiveResponsiveness, Quality, Professionalism, Value

DUST · 25 August 2021

★★★★★ 5/5

Google

What an amazing Agency - so quick to correspond on all aspects of the Business - definitely will speak with them next time too

Top · 16 May 2025

★★★★★ 5/5

Google

Very happy with the service we’ve received. We have purchased one property through Harry Harper and lease two properties with them and everything has been smooth and effective. For me, communication is the absolute key factor with property agents, and they do really well on this front.

Jesse · 26 May 2024

★★★★★ 5/5

Yell

A wonderful experience

Corrine was very professional and caring. She listened to our requirements and got them all spot on. Corrine was so helpful in everything she did for us, you could tell she really went the extra mile. Corrine was attentive and responded to all of our communication quickly. I would recommend Corrine to anyone and would use this estate agent in the future. I wish i could give more than a 5/5!

NavyCork34-1 · 28 February 2018

★★★★★ 5/5

Google

Very happy with the service we’ve received. We have purchased one property through Harry Harper and lease two properties with them and everything has been smooth and effective. For me, communication is the absolute key factor with property agents, and they do really well on this front.

Matthew · 10 May 2024

★★★★★ 1/5

Google

Terrible agency to rent from. They don't carry out maintenance until you threaten to go to environmental health or the council. Don't rent their property on Taff Embankment 18 B if you want a rat free home. They try to blame you for everything as a tenant. Be prepared to get charged for end-of-tenancy cleaning no matter what. Mice, mushrooms on walls, leaks constantly. No hot water for an entire month during winter.

Tímea · 25 July 2024

★★★★★ 5/5

Google

I am immensely grateful to Brian for being so helpful over the past few weeks. He’s been an amazing support to us in finding our new home. Brian has been professional and helpful through the entire process and quick to reply to emails and phone calls so thanks again Brian, you’ve been amazing!

Laura · 12 June 2022

★★★★★ 5/5

Google

Great experience using Harry Harper. Worked with Jordan Parry closely during the rental of my property for a year and then consecutive sale of said property. Incredibly knowledgeable team and willing to help whenever needed.

P · 13 June 2017

★★★★★ 1/5

Google

Disappointing customer service as a potential tenant. I had a viewing at a property, and was advised to email any queries about the property, which I did that evening. As I didn't receive a response, I sent the same query to another 3 email addresses I had over the next few days, to which I received no response. The property was then removed from their website, reappearing about a week later saying it had been let.

Joanne · 12 April 2024

★★★★★ 5/5

Google

I've worked with many estate agents over the years and harry harper are amazing! Sarah howe was such a genuine person and really easy to work with, nothing was to much trouble for her and she made the whole experience pleasant and was very professionally! Would definitely recommend Sarah and harry harper :)PositiveResponsiveness, Quality, Professionalism

S · 12 June 2021