Trusted Agent profile
★★★★★
229 reviews across 2 platforms
Pontprennau, Cardiff CF3 6YJ
Dandara Wales and West Limited's Cardiff office at Pontprennau is rated 4.8 out of 5 across 229 reviews on two platforms, including 6 Google reviews rated 4.8. The 223 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Experience
Dandara had been extremely helpful in securing a rental property. The estate agent has been responsive and communicative throughout the whole process making each step clear and transparent. I would definitely recommend Dandara to a friend or family member.
We are so pleased to hear that we were extremely helpful in securing your rental property. We appreciate your kind words and recommendation!
5/5
TrustpilotI couldn't recommend Kerry Sinden over…
I couldn't recommend Kerry Sinden over at Dandara more highly. Her service was superb from start to finish, professional, efficient, and always going the extra mile. Kerry and the team made the entire process smooth and stress-free. A fantastic experience all around!
Great to hear, thank you for your review!
5/5
TrustpilotHelen was fabulous
I viewed the Holly on Sunday morning with Helen and the experience was great. The property was lovely and Helen was very knowledgeable and more than happy to answer all the questions I had. She explained everything and made the whole experience fabulous.
That's great to hear, thank you.
5/5
TrustpilotFlat Inspection
Liisa conducted a flat inspection and provided me with a report at the end of it. I wasn’t at home during however I came home to have everything in its place and everything locked. Liisa is always kind, quick to respond and polite :-)
Thank you for your great review.
5/5
TrustpilotAberdeen A Team
Andrea and Alanna at the Aberdeen Hazlewood development were absolute stars when I phoned at lunchtime the day before Christmas Eve to arrange reserving a new home. They had everything sorted for me that afternoon, taking me through all the plans and paperwork needed to get the reservation in before the Christmas break. Both were incredibly helpful and friendly and made the start of the process a breeze to get through.
5/5
TrustpilotGreat job
We looking for house in MK and came across Dandara new development - ‘The Acres’. Jon is really knowledgeable and very patient. He explained the drawings and answered all the questions we had which helped us in taking decisions. He has promptly replied to our emails, called us when needed. Unfortunately we couldn’t go further but the whole experience we had during this time was great and I can’t thank enough Jon for his time.
5/5
Trustpilot5 Stars for Helen
From the very first email, Helen has been fantastic. She is a true asset to the Dandara team, always making you feel welcome and going out of her way to help. She has genuinely made our experience of buying our first home together an absolute joy.
We're so pleased to hear that and congratulations on your new Dandara home! Thank you for taking the time to leave such a great review.
5/5
TrustpilotHelen Quayle Dandara Sales
Thank you Helen Quayle for all the advice and support for the purchase of our Dandara home in Port Erin. Your assistance was invaluable and gave a wonderful human touch to the purchase process. Helen you are to be congratulated on your customer focus and you are warmly thanked! Peter
Many congratulations on your new Dandara home, we're sure you'll be very happy there! Thank you so much for leaving such a wonderful review, Helen will be delighted with your comments.
5/5
TrustpilotHouse Purchase
Sally in the Isle of Man office has been amazing throughout the whole process. This is the second Dandara home I’ve bought and both times Sally has been the focal point. Nothing is ever too much trouble for her!
Thank you for your lovely feedback on Sally, we're delighted you had such a wonderful experience. Congratulations on your second Dandara home!
5/5
TrustpilotWillington - great service from Katie
My husband and I came in today for some information on a couple of the plots at Willington and was very impressed with the service and attention to detail.We would highly recommend Katie and her team.
Thank you for a great review, we're so pleased you had such a positive experience with Katie.
5/5
TrustpilotAt Hazelwood
At Hazelwood, Liam and Andrea are so helpful and pleasant, go above and beyond.
We are so pleased to hear about your positive experience with us! We're delighted that you are happy with your new home and our aftercare. Thank you for taking the time to leave a wonderful review!
5/5
TrustpilotAndrea from the sales team is wonderful
Andrea from the sales team was absolutely fantastic throughout our whole journey. She was incredibly supportive and patient at every stage, and what really stood out was that her support didn’t stop once we had moved in. She went above and beyond by offering us a loan sofa and a few bits and pieces to help us settle in while we were waiting for our own items to be delivered. Her kindness, responsiveness, and genuine care made the entire experience much smoother and more reassuring. We couldn’t have asked for better support.
5/5
TrustpilotMassive shout-out to Hannah
Massive shout-out to Hannah with the Manor Park development! A great help!
We're so glad to hear about your positive experience with our team at the Manor Park development. We truly appreciate you sharing your feedback!
5/5
TrustpilotAnswered all my queries
I visited Abotts place, Wavendon today to discuss about new house which we are interested and very with the information provided.Rebecca was very patient and knowledgeable. She has explained details, process and answered all the questions I had.
Thank you for leaving such a great review, we're delighted you had such a great experience with Rebecca, we hope to welcome you back soon.
5/5
TrustpilotBuying our house from Dandara
We are very happy to write a review for Dandara.The building quality and finish of the house was excellent and our experience was very positive. The whole team are very professional in their approach, specifically through their friendly, polite and helpful attitude. On the number of ocassions we needed help with small problems they were there straight away and ensured everything was sorted fast and to the highest degree. Thank you once again Dandara we are very happy in our new house.
Thank you for your kind review, we're delighted to hear about your positive experience.
5/5
TrustpilotOur Fantastic New Home
We are delighted with our new home in Reayrt Mie, Ballasalla.
We are so pleased to hear how delighted you are with your new home in Reayrt Mie, Ballasalla. It's wonderful to know that the finish and quality met your expectations and reflected what you saw in our show home. We are also glad that our sales team provided you with all the necessary information and support throughout the selection process, allowing you ample time to make decisions without feeling rushed. We pride ourselves on our polite and helpful staff, and we are happy that your interactions with our customer care team were positive and efficient. We appreciate your valuable feedback regarding access to properties nearing completion and will certainly take this into consideration as we continuously strive to improve our customer experience.
5/5
TrustpilotBoth Ladies on the desk very friendly…
Both Ladies on the desk very friendly and professional
Thank you for leaving a 5* review!
3/5
TrustpilotChoice of properties and location not…
Choice of properties and location not suitable for me.
We’re sorry to hear that the properties and locations available weren’t suitable for your needs. We hope we may have something more suitable for you in the future.
5/5
TrustpilotHigh quality and friendly
We have had an extremely positive experience buying from Dandara. Dunblane site manager John has ensured a smooth move in process and responded quickly and professionally, always with a smile to the few minor issues we have experienced (less than expected!). Lyndsay at Nest (the estate agent responsible for the Dunblane build) was very friendly and helpful during the purchase process. The build itself is high quality and the finishes are excellent. We are even happier than expected with our new home.
Thank you for the wonderful feedback on both the team and our homes.
5/5
TrustpilotThe Acres
visited The Acres and were very impressed.
We're so pleased you had such a positive experience. We appreciate your kind words and are delighted to hear our team was so helpful and welcoming.
5/5
TrustpilotI have been renting with Dandara for 2…
I have been renting with Dandara for 2 years, the renting process was very quick and straight forward. Brendan McGill it's an amazing professional always available and goes the extra mile to help his clients. Last week I went in holidays in Cyprus when at the aeroport I realized I have forgotten my house key at the hotel. A simple call to Brendan, I mange to have my extra key ready when I arrived in jersey at 23h. I couldn't ask for a better service. Thanks for the work you do.
Thank you for your fantastic review about the lettings team.
5/5
TrustpilotToday I visited the Dandara Braeburn…
Today I visited the Dandara Braeburn Fields development as I was driving past and wanted to have a look at a show home. Really liked the Frogmore house type and Jess was great. A real asset to the company.
Thank you so much for leaving such a wonderful review, Jess will be delighted with your comments.
5/5
TrustpilotBallasalla new build
I visited the show home in Ballasalla and was greeted by a friendly face. Helen has been extremely helpful and easy to communicate. Looking forward to be buying our new home.
That's great news, thank you for leaving such great feedback about Helen, we're glad you had such a positive experience and we hope to welcome you back soon.
5/5
TrustpilotDandara Lettings has looked after my…
Dandara Lettings has looked after my interests as a landlord now for thirteen years. During that time I have nothing but praise for the letting team, they are there when you or your tenants need them. Their expertise is second to none, be it the vetting of new tenants, taking care of all the paperwork and keeping up with the latest legislation. And a great personal service, I would not have it any other way!
Fantastic news, thank you for your comments
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dandara Wales and West Limited's Cardiff office has 229 reviews across two platforms: 6 on Google, 223 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Dandara Wales and West Limited is rated 4.8 out of 5 across all 229 reviews, and 4.8 out of 5 on Google from 6 reviews, checked 9 October 2026.
Dandara Wales and West Limited, Pontprennau, Cardiff CF3 6YJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
