5/5
TrustpilotFlo showed us around our new home
Flo showed us around our new home. She was really lovely and suggested we propose a lower price than advertised. Since, her communication has been excellent. Really pleasantly surprised by CPS.
Trusted Agent profile · Cardiff
CPS Homes Cardiff reviews
★★★★★
2,023 reviews across 3 platforms
34 Woodville Road, Cathays, Cardiff, CF24 4EA
CPS Homes's office in Cardiff, at 34 Woodville Road, is rated 4.1 out of 5 across 2,023 reviews on three platforms, including 852 Google reviews rated 4.0.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleReally appreciate getting this done as quickly as possible, given the delays and issues on our side. Especially Velislava, who made it a smooth process 👍🏼 …
Agent replied · 25 August 2024
Thank you for the review! We're happy to hear Velislava's efficient service made your experience a positive one. We'll be sure to let her know, thanks Nathan.
5/5
TrustpilotMarta Popis-Maciag, kind and helpful…
Marta Popis-Maciag was very helpful when we had to renew our contract for signing on another year in our flat. She was kind and very quick to get back to us on anything that we needed help with. She made the experience easy.
5/5
TrustpilotCPS Homes have been ruthlessly…
CPS Homes have been ruthlessly efficient again. I deal with them on a yearly basis to secure student tenants and they always deliver.Communication is always excellent and they are extremely pro-active in keeping landlords up to date with maintenance and contract matters.I dealt with Rhys on this occasion who was as always, excellent.
5/5
GoogleFlorence (Flo) showed us a property and was extremely professional, friendly and informative. It was also incredibly quick for us to secure the property. Great service, thank you so much.
5/5
TrustpilotExcellent Service from Cameron
I recently had the pleasure of working with Cameron at CPS Homes, and I must say that my experience was excellent. From start to finish, Cameron was extremely professional, knowledgeable, and helpful, making the entire process of finding and renting a student house a breeze.Cameron was incredibly responsive, always getting back to me quickly with answers to any questions or concerns I had. He took the time to listen to my needs and preferences, and worked diligently to find the perfect house that met all of my requirements.Throughout the rental process, Cameron provided top-notch customer service, keeping me informed every step of the way and making sure that everything was handled efficiently and effectively. He was always courteous and friendly, and went above and beyond to ensure that I was completely satisfied with my experience.Overall, I cannot recommend Cameron and CPS Homes highly enough. If you are looking for a professional and trustworthy letting agency with exceptional customer service, look no further than Cameron and his team. Thank you, Cameron, for all of your help and support, I couldn't have done it without you!
5/5
GoogleThank you for the excellent service. I would especially like to thank Florence for her kindness and professionalism
5/5
TrustpilotWhat a GREAT team!
Jordan and Rhiannon from CPS Albany Road Cardiff are FABULOUS! They are superb professionals whom are proactive, supportive, caring, attentive and work in a positive productive partnership. Both have helped me out of a pickle with their patience, intelligence and guidance. They have high attention to detail and I'm happy to recommend them. It's a pleasure to work alongside them. Thank you Jordan and Rhiannon.
5/5
TrustpilotWhat a GREAT team!
Jordan and Rhiannon from CPS Albany Road Cardiff are FABULOUS! They are superb professionals whom are proactive, supportive, caring, attentive and work in a positive productive partnership. Both have helped me out of a pickle with their patience, intelligence and guidance. They have high attention to detail and I'm happy to recommend them. It's a pleasure to work alongside them. Thank you Jordan and Rhiannon.
5/5
GoogleHello Had to contact CPS Homes today with a couple of maintenance issues. I’d like to thank Cath J for her excellent customer service, she kept me informed throughout the day and my issues were all sorted before I got home, great service, thanks Cath
Agent replied · 11 June 2024
Thanks Mike! We're so grateful for your support and for taking the time to share your experience.
1/5
GoogleDON'T WASTE YOUR TIME EVEN CONTACTING THEM IS WASTING YOUR TIME. Worst letting agency for viewings. So this has happened with me twice on different occasions. The first time in 2023, I booked a viewing with cps they asked me to come to their office in cathays and said that we will go to the property together. They did not give me the address of the property and provided me their office address. When I arrived at their office, I was advised that they asked me to meet at the property. While I walked more than half an hour to CPS Cathays they abruptly said it was my fault. Now in 2024 on different occasions I considered them again for a different viewing. This time they did not do a follow up call with me for the viewing, no problem. I called them and confirmed the viewing myself. The agent on the call said our colleague will be there for the viewing of the property. When I reached there, there was no one over there. I confirmed on call that I am on my way. I was on time and their agent left before the scheduled time. Please don't waste your time with them.
Agent replied · 11 June 2024
Hi Kshitij, We're sorry that your experiences with us have been less than positives ones. It certainly wouldn't be our aim to request that you meet us at a different location to where we expected you to be, so we can only imagine this was down to miscommunication or a misreading of our diary, which we can only apologise for. We do send out 'confirmation of viewing' emails that state where we've agreed to meet. In terms of your most recent viewing appointment, we'd like to know more about the circumstances, so would appreciate it if you could provide us with further details (appointment date, time & venue) via feedback@cpshomes.co.uk. Many thanks, The CPS Homes Team.
5/5
TrustpilotHighly highly recommend.
I needed to sell my house quickly and Nathan was fantastic from the very start. The pictures and video CPS homes provide are a cut above any other estate agents I have seen and the service that ran alongside it matched. I sold my house over bank holiday weekend and both Nathan and Tiffany were supportive and provided the perfect level of contact during what is a very stressful time. Very experienced and professional. If only they managed moving house itself, then I would have signed up for that too. Can't recommend highly enough. Many thanks.
4/5
GoogleA very good service at CPS Homes. Velislava was particularly helpful - very friendly, professional and good communication all round. A positive experience, thank you!
Agent replied · 23 October 2024
Fantastic to hear - thank you Celeste!
5/5
TrustpilotFirst time buyer - Ask for Chelsea!
This was our first time buying a house and Chelsea made this experience as seamless as possible. We completed within 8 weeks and we believe Chelsea worked consistently to achieve this for us. Her communication was thorough and clear. We always knew what stage we were at as she guided us through this process. I hope in the future we’re able to work with Chelsea again. Thanks so much! I couldn’t recommend you enough!
1/5
TrustpilotI would not touch a property they let with a bargepole.
Unfortunately, last year my partner and I had to rent a property in Cardiff. Unfortunately as we had the misfortune of choosing a property let by CPS Homes. Renting a cardboard box on a street corner you would be less stressed, unwell and probably as dry and mould free as the property they had the chutzpah to let us. We had to rely on the video tour provided of the property and not see it in person. The video was clearly not recent and furniture had been strategically placed to conceal faults and defects in the bathroom. A proper inventory had not been carried out. at a casual glance it would be obvious that many appliances provided as well as some of the furniture was broken. CPS homes began by sending us a nasty and legally carefully worded email implying we (or other residents) had been smoking cannabis in the building. When we objected, we were told it was standard policy to send this to all tenants as a scare tactic.The flat was not very clean on arrival especially the carpets. The oven was filthy. it was unusable as it belched smoke into the kitchen no matter what we were cooking regardless of temperature setting. The independent gas inspection engineer told us it was beyond cleaning. We will return to the oven again later.We had a total of 5 water leaks from the flat above which on 2 occasions flooded our kitchen. We stopped reporting the leaks after the second time as response time was so slow to any complaint. It can be over a week before CPS Homes stirs themselves to answer your complaint no matter how serious. We simply resorted to pestering the landlord directly instead.All faults with CPS rented homes must be logged via their dystopian, online fault reporting portal which insists on photos of faults even if not visual. You can’t photo dripping water or photo a door chime not ringing Its crazy talk! It can’t be done! CPS Homes expect tenants to know by magic that they have a complicated, internal accounting system. Never mind the fact that you paid the full rent amount on time, if you don’t send the correct portion of rent to each of these separate internal accounts, you get an automatically generated, threatening letter telling you that you are in arrears. This can also happen if they ‘forget’ to allocate your full rent payment to said internal sub-accounts, which was the case. The property further deteriorated over the winter, damp was visibly coming in through the front bay window covering the wall in which the windows were set with black mould. According to CPS home this is ‘normal in properties of ‘this age’ and it was our fault for not 'ventilating and warming the room properly.' Naturally lacking opposable thumbs, we did not know this ! It's obvious we should have had the heating on full blast and the windows open day and night in winter sub-zero temperatures! We were patronized further by being told all we had to do was ‘wipe the mould off with mould spray and a damp cloth’ and all would be well. Really? As we had we had become very unwell coming in contact with the mould, we were not going to disturb a colony of that size by ‘wiping it down.’ Honestly it was so bad we expected David Attenborough to pop up from behind the sofa at any moment declaring he had discovered a new species! We left the mould infested hovel after 11 months of hell, The landlord took mercy ending our tenancy early. CPS Homes being pettifogging sharks, we cleaned the flat from top-to-bottom over three days; save the black mould and the smoke belching oven. It was far cleaner than when we moved in. CPS homes had the brass neck to try and deduct £120 from our deposit for not cleaning the oven which was filthy on arrival. The £120 also covered us not cleaning the seal around the washing machine door or letting the freezer defrost. So now we are obtuse and slobs it seems. The ‘quote’ from a ‘cleaning company’ to verify this 'charge' resembled a forged university degree you would see on the wall of a dodgy lawyer or psychiatrist in some 'G' rated movie. It was possibly a stock template where you simply change the date and property address - complete with handy blank space to enter an arbitrary charge amount. We agreed to pay a still extortionate £60 cleaning fee for the freezer and washing machine peccadilloes. it galled us as, but worth it just to get the remaining deposit back and be rid of dealing with them once and for all. CPS Homes' aim. An honest agent from CPS Homes told us it was scarcely fit to be on the market. However, sure enough within of weeks of us leaving it was back on the market again. Primed and ready for them to stick it to a fresh victim/tenant up hill and down dale. Please do not trust these unscrupulous nitwits masquerading as agents with your money, health, or sanity. You deserve far, far better as a tenant. Slum landlords look no further! These are the agents for you!
Agent replied · 10 June 2024
Hi JJ,We’re sorry that you’ve had a less than positive experience with us. To verify & learn more about your experience, we’ve reached out to you via Trustpilot’s private messaging platform.Responding more broadly until we know more, we always suggest viewing in-person rather than renting a property based on a video. We do not place furniture in photos/videos “strategically”: doing so would just mean receiving complaints on move-in.If we receive a complaint from somebody in a block of flats who cannot identify the cause for that complaint, we will approach all flats to make them aware of the matter.All incoming occupants can raise any concerns they may have over the cleanliness of the property on arrival. Where they do so & it is a valid concern, the cleaners we use are more than happy to go back out & address these concerns. It’s rare that they must do so, but, like us, they’re only human, so mistakes can be made & they’re happy to go out & rectify them. We trust you raised this with us at the time.We’re very reactive to all maintenance reports. Not reporting a leak, as you’ve suggested, is not advised. It’s worth bearing in mind that, in a block of flats especially, leaks can come from the flat(s) above. Sometimes occupants don’t realise that something is causing a leak, e.g. perished seals around a bath/shower tray letting water through, so we are reliant upon reports. These reports can (albeit rarely) come too late, meaning the flat below may suffer from the leak, but as we’ve said, we are very reactive to such complaints. As always, we must seek permission from the landlord to get the work done, as they will be the one paying the bill. Waiting for their approval can sometimes take longer than we would like. We are committed to minimising these delays & chasing up occupants’ requests. We want things to run as smoothly as possible for everyone living in the properties we manage.We don’t consider our accounting system to be complicated. We ask occupants to pay their rent using a specific payment reference. Where they do, there is no issue. Where they don’t, we don’t want to mistakenly attribute payment to the wrong occupant, which could easily happen without the correct payment reference & similar/same names (we have thousands of occupants), so we may request proof of payment. Once received, it’s easily sorted & we ask that the correct payment reference is used in future.Both landlord & contract-holder have responsibilities in helping combat condensation. We ask contract-holders to confirm if the heating system is working properly & all parts of each radiator are hot to touch when turned on, whether trickle vents are fitted to the windows & if extractor fans working. If any of these answers are “no”, we will have a conversation with the landlord about making changes. On top of this, we issue contract-holders with detailed, written advice produced by Cardiff Council on how to reduce mould & condensation. In it, it says ““in 99.99% of cases, the cure for condensation & mould growth is heating & ventilating a property. This is why tenants must take responsibility for the way they live in their home”.We ask you to bear in mind that every time a contractor is called out, they charge at least a call-out fee, plus further costs for their time & any materials used. This is true not only of the contractors of the CPS Homes uses, but of all contractors up & down the country. As such, £60 for a clean is not “extortionate”. This company is one of several local trades we have been using for over 20 years to carry out work in properties we manage, so we know & trust them. They price fairly & accurately for their time. Many letting agents opt to instruct national companies to manage their cleans, who typically charge more due to increased overheads & travel time, meaning a higher cost to tenants & landlords alike. As a company born-&-bred in Cardiff, we prefer to issue our work to local people.The CPS Homes Team.
5/5
TrustpilotBuying and letting with CPS
CPS have been marketing my properties for over ten years. Year on year they have delivered an excellent client experience, gone beyond my expectations and have always been a pleasure to deal with. CPS have provided me with a consistently faultless service, whether buying properties through Sian and Angela at Albany Road or dealing with lettings at Woodville Road with Rhys, Liane and the team. Communication has always been great and nothing for them has ever been too much trouble. Thanks guys! Keep up the great work!
5/5
TrustpilotIve been with CPS for 15 years with…
Ive been with CPS for 15 years with them renting out properties for me and my wife.Ive found them to be professional and very helpful in all my dealings with them.I have no hesitation in recommending them and thank Florence, Rhys and Cath who are currently assisting me.
1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with CPS Homes. I requested a virtual viewing as I wasn’t able to attend in person, but they were unwilling to accommodate this. Instead, they offered to send a video of the flat, which I never received.
Agent replied · 10 June 2024
Hi Danny, we’re really sorry to hear about your experience and the frustration it caused. What you’ve described falls short of the service we aim to provide, and we completely understand your disappointment. We’ll be investigating what happened internally to make sure it’s addressed, and if you’d like to share any further details, please feel free to contact us directly at feedback@cpshomes.co.uk.
5/5
TrustpilotA big thank you to Lydia Devine
A big thank you to Lydia Devine, who has amazing customer service! We had a question in regards to our house with our landlord providing us with a new hoover as our previous one didn’t work and she sorted it straight away and got back to us very quickly, supper helpful! Brilliant communication, thank you so much, couldn’t fault your service 🌟
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotThank you CPS homes.
Myself and 4 flatmates sorted a property with CPS homes earlier in January and the experience was hassle free and smooth sailing from the start. Firstly we had a prompt online response from Max Evans who organised a viewing for our requested date. Once at the viewing, Cameron showed us around multiple properties, ran through costing and went above and beyond to be helpful. Thanks to Cameron, myself and the group were able to secure the property we wanted with ease and were guided through a complicated process with ease. Following the signing, CPS have continued to stay in contact and helped us get all of the relevant documents in order so that all of our affairs are in order. I would definitely recommend CPS homes (Woodville Road, Cardiff).
1/5
TrustpilotAwful service
Rented a flat that looked ok, but it was full of mold. Despite repeated requests, CPS homes never addressed the issue, I had to clean it all myself. The shower broke a few days after tenancy started, repair was taken from my deposit. Blockage due to bad maintenance, not my fault, charged to me. The only concern they had about the property was to charge me for everything, but maintenance was awful. Hope that I will never have to rent with them again, overall a bad experience.
Agent replied · 10 June 2024
Hi Luzia,Whilst we don’t have an exact match for your name on our database, we have a partial match which is associated with a tenancy that ended last week, so we believe we’ve located the correct property.When we conducted our check-out inspection, we found the property to have been left in a very poor state. Upon comparing the condition of the property ‘now’ to how it was when the tenancy started less than 3 years ago, we found there to be a stark difference between the two. When the tenancy first started, the property was in a good condition throughout.We shared our photographic report with you and with the landlord. In it, we highlighted the differences in the condition between the start and the end. We noted anything that we believed to be wear & tear (the landlord’s responsibility), and anything over and beyond fair wear & tear (the outgoing occupants’ responsibility). The latter category included a great deal of cleaning being required, as well as the disposal of a huge number of items you had left behind.Occupation contracts are between the contract-holder(s) and the landlord. Therefore, if there are ever any proposed deposit deductions to claim for at the end of the tenancy, it is the landlord who chooses to submit this claim. The landlord agreed with our report and instructed us to claim for the dilapidations noted. We would much prefer not have to make a claim from a deposit, however, we cannot turn a blind eye to the conditions we found during our check-out inspection.As with any deposit claim, if a contract-holder feels a landlord's claim is not justified, it can be disputed. You are more than welcome to do this and provide your own evidence. If a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication.The prooperty had no mould when you moved in. Mould is caused by condensation, which presents itself as dark-coloured spores and starts off as tiny water droplets. These droplets are created when excess moisture in the air comes into contact with a cold surface, e.g. windows, walls (especially exterior walls) and inside furniture. Condensation is commonly caused by low internal room temperatures and a lack of adequate ventilation. The problem can be exasperated when heating is not being used to warm the property, or when there are high moisture levels in the air, for example during showering or if drying damp clothes on radiators.Both landlord and contract-holder have responsibilities in helping combat condensation. We ask contract-holders to confirm if the heating system is working properly and all parts of each radiator are hot to touch when turned on, whether trickle vents are fitted to the windows and if extractor fans working. If any of these answers are “no”, we will have a conversation with the landlord about making some changes. You never told us that any of this was a problem.On top of this, we issue contract-holders with detailed, written advice, produced in conjunction with Cardiff Council, on how to reduce mould and condensation. This advice says “in 99.99% of cases, the cure for condensation and mould growth is heating and ventilating a property. This is why tenants must take responsibility for the way they live in their own home”.Finally, we have no record of you being charged for a broken shower or a blockage. A deep clean of the bathroom (which included the leaving behind of approximately 20 empty toilet rolls) is included in the landlord’s deposit claim, however.We trust this response accurately records events, but as mentioned, you are welcome to dispute the deposit claim and for the matter to be referred to an independent adjudicator.The CPS Homes Team.
5/5
TrustpilotI have used CPS Homes as letting managers
I have used CPS Homes as letting management for over five years and they are excellent! Grateful in particular to Florence for finding and screening new tenants thoroughly and quickly! Highly recommend.
5/5
GoogleNatalie was a star this week helping me out with a broken bed. She got hold of the landlady and organised a maintenance service to get in contact with me all within half an hour! Massive thanks to her & CPS 🤩 …
Agent replied · 11 June 2024
Wonderful - glad we could help! Thanks Baz for taking the time to leave this review and we're thrilled its a 5 star one, we're very lucky to have Natalie on our team :)
5/5
TrustpilotExcellent sales team.
Excellent sales team. They give you all stats in terms of rent and price and area which any investors is most interested in.
Agent replied · 7 June 2026
Fab to hear - thank you Avinash!
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