CPS Homes Cardiff reviews

★★★★★ 5/5

Trustpilot

I’m a student

I’m a student in Cardiff and looking for house is more stressful than ever at the moment. I’m glad to say that the service from CPS has been very time efficient and helpful, landing us a lovely house for next year and very quickly. Thank you to Michael Tustin who did a great job in helping us!!

Rachel · 16 January 2021

★★★★★ 5/5

Google

Excellent service with only few minor shortcomings, I recommend them to provide an efficient service.

Kamil · 25 March 2026

★★★★★ 1/5

Trustpilot

My experience with CPS Homes shows that…

My experience with CPS Homes shows that in this agency, client contact works mainly up until the property viewing afterwards, it apparently ceases to be necessary,

Damian · 18 December 2025

★★★★★ 5/5

Google

Scott came to take photos and video for our house sale . Scott was very professional and friendly and explained everything as he was going along, his ideas and implementation were excellent. Scott was also very understanding and engaging with our dog who is not always a fan of strangers and this made the process much easier for me. Thank you Scott !

Janet · 14 December 2023

★★★★★ 4/5

Google

Communication with CPS through Cameron has been great, he’s always prompt to reply and answer any queries we have as first time renters. He has addressed and remedied any issues that have arisen so far in our residency.

Rona · 12 June 2023

★★★★★ 5/5

Google

I worked with CPS to find a rental while in school. Both Max and Jack were great to work with! They provided me with quick responses via email, answered all my questions over the phone and were extremely friendly. They worked quickly to ensure that I got the best place for me and were willing to keep helping me search along the way! I would highly recommend Max and Jack.

Nicole · 12 June 2023

★★★★★ 5/5

Google

Jessica Jones was great at showing me round the flat I’m looking to rent! Very easy to talk to and answered all my questions! Very approachable, friendly and professional manner about her.

Amit · 1 May 2025

★★★★★ 5/5

Google

Velislava was amazing and very supportive. Thank you so much for your help

Amy · 5 November 2024

★★★★★ 1/5

Google

I rather to give 0 reveiew if I could . Flat been flooding because the pipes burst upstairs. Landlord not even come to paint t or repair. When tenancy end. Landlord charge me for repaint ! £394 It's took nearly 3 months to ask agency to contact with landlord and another 6 months for landlord to come to changed the emergency light. Co operation with this agency very poor. Never think about you can ask for help. Deposite will take over 3 months for agency to agree and pass it to Landlord. Do not use this agency I warn you !

Patt · 14 November 2023

★★★★★ 1/5

Google

Had a first viewing for a property, upon arrival, they did not have the keys to the property at all. They appeared to have an old set of keys which didn't work on the locks so they rescheduled my viewing. Then after my second viewing on this property, I asked to put down a deposit. They said I would have to ring the office. I did this, they said they would tell the agent doing the viewings (who told me to ring the office) and said I would get a call back later. I never received a call, so I rang back after a few hours only to discover that they had given the property to another person. Absolute waste of my time.

Josh · 14 November 2023

★★★★★ 2/5

Google

*Updated and ammended* Overall what you might expect from an agency. Lack of organisation, total hustlers. Was interested in another propery before being forced to take another. This initial property was advertised as being available from July 2021. An hour after taking our deposits (£200), we were then informed that the landlord 'only just let CPS know' that the landlord is allowing the tennants to stay an extra month which meant the property was available in August instead. Which wasn't advertised at all. (Claiming this was due to a communication error between the landlord and cps despite the property being listed online for a good while. When asked about this, and they had already asked the landlord that same day about availability/half rent options for summer before they took our deposits, they then claimed was due to an internal communication error. ) We were then offered a binary choice to find a place to stay for a month to keep the property or take another property and our deposits would be transferred. Never mentioned that we could have the deposit back. This apeared to lock us into using CPS agency or otherwise sacrificing our deposit to them. Whilst also sacrificing our preferred housing option for a less desirable one. We have now chosen a new property with CPS and that process has gone smoothly. Which has been handled as I wished the first time had gone. Also they have been very helpful in trying to organise a new TV and sort half rent for the tennants who wont be in the property over July. It is hard to know whether this was due to neglegent advertising or communication errors (or both) but either way, was very frustrating. The saving grace for CPS is that they did help with finding a new house and providing help with extra bits with refreshing diligence Overall an average experience from a Cardiff agency. Be wary about their advertising and be sure always to double check details incase you might be left in a similar situation. Update: They never provided a tv and spam message you when there are potential viewings yet rarely attend them. ALSO let themselves into your room if while you are inside without checking. Disgusting agency who are just hustlers dressed smart casual. New review down to 2 stars from 3.

Harvey · 12 June 2022

★★★★★ 5/5

Google

Brilliant service: as a working professional/student it can be quite stressful trying to find accommodation that meets your requirements. Cath from CPS homes gave brilliant service and made sure that every decision made was double checked to make sure I was happy with the out come. Cath was understanding about the Covid situation knowing I was unable to visit the property in person and got back to me within 30 minutes answering any questions I had about the property. Overall, Cath gave a brilliant service and answered all and any questions I had.

Jake · 12 June 2022

★★★★★ 5/5

Google

Despite the bad reputation they have been getting after Joe Lycetts party, I really have to say CPS have managed to turn that around. An agent called Charlotte Atwell has been helping me settle during my recent move, she has been super helpful, I know I am being a huge pain asking for so many changes, she has even requested new furniture for me and had maintenance sent out to me straight away. Most letting agents I used in the past would take a good while to respond via email unless you ring them up and pestered them to hurry up, but Charlotte is representing CPS so well, it has completely changed the view I had for them, and I hope this becomes recognised within the community. Thank you so so much Charlotte, life saver! Disclaimer: I never write reviews, EVER, but had to for Charlotte, she has been amazingly helpful, 5 stars!

Aylar · 12 June 2022

★★★★★ 5/5

Google

I’ve not dealt with CPS Homes prior to today and I’ve had several awful experiences with letting agents, however, Chelsea Staunton made my life incredibly easy, offering accurate & thoughtful information about prospective properties and ultimately helping me & my friends secure a home to rent that was perfect for us. The house was not only the nicest house we had seen but also the cheapest! I would recommend letting or even buying (I’m sure) through CPS Homes & definitely ask for Chelsea! She’s very insightful, kind & reassuring as we rushed to get our perfect house off the market! I wish every experience I had with a letting agent was as seamless as it was with Chelsea!

Tom · 12 June 2022

★★★★★ 5/5

Google

I’ve rented a lot of properties and this process was by far the quickest and simplest way. It’s all paperless which is brilliant and so efficient. Vicki was great from the very first phone call, really lovely to talk to and very informative. She kept in touch along the process and was always quick at responding when I had any questions throughout. I’m really looking forward to the move, the property is perfect, and I would highly recommend renting with these guys.

Carly · 12 June 2022

★★★★★ 5/5

Trustpilot

Absolutely amazing service

Absolutely amazing service! Jordan Parry has been amazing throughout, constantly keeping me and my partner updated and in the loop and when we viewed the property we absolutely loved it and secured it immediately! I have been with CPS before and my experience has always been positive, but Jordan's commitment to us, his service and delivery has been something we have never had before! Highly recommend!

Cat · 22 September 2023

★★★★★ 5/5

Trustpilot

Me and my partner have just…

Me and my partner have just successfully completed finding a property with CPS. From the beginning of the process to now it has been extremely efficient with clear communication and clear instructions to make the whole process really simple and enjoyable. A special mention to Velislava Doneva who handled our situation with perfect professionalism and efficiency!

Ellie · 26 April 2024

★★★★★ 5/5

Google

We moved into a beautiful property today, it exceeded our expectations. Velislava was so patient with us as it took us a while to get all the documents and signing complete, but she made the process unbelievably simple and was very kind to us with her patience.

Miah · 23 September 2024

★★★★★ 5/5

Trustpilot

First time house hunting

I’ve gone through my first experience of house hunting alone and initially felt quite overwhelmed at the thought of doing it all by myself but CPS

Customer · 13 August 2026

★★★★★ 1/5

Google

Went for a viewing and was asked to meet at the office. We were then shown new houses and told the ones we wanted to view were now let. The environment was chaotic and we felt very pressured to put a deposit down for a house. We were told that there was no point going to view any houses if we weren’t going to be putting a deposit down on one of them. Wouldn’t recommend using this agency

Olivia · 14 November 2023

★★★★★ 5/5

Google

Great service from Jordan, He always goes above and beyond. Thank you.

Kelly · 25 March 2026

★★★★★ 1/5

Google

Landlords - do not use CPS homes! My request was lost so I only received the list of eligibility questions after following up by phone. They never replied to me. The property was then reduced by £300 for the year. My boyfriend then also made an enquiry and filled out the form with the same information I had provided, as I figured this was a case of racism (i have a foreign accent although being British). We spoke to them on the phone 4 times in total, confirming our eligibility despite having filled out the form. During all 4 calls we explained that we currently are located in Exeter so the day/time they offered for viewing was inconvenient. They said there was no other slot available so we made an offer over the phone and offered to pay 4 months upfront with no viewing, we were told they do not allow securing a property without viewing. We took the day off from work, spent over £70 on train tickets, viewed the property, and made an offer on the spot. The agent seemed to be very positive that we were successful so told us to sent him the offer in writing and he would call us within the next hour. We didn’t hear from them so called 3 hours later only to be told it has been let to someone else. They also didn’t remove the property from the Rightmove and zoopla until 3 days later. The viewing took place on Friday and they didn’t remove the listing till Monday. Refused to give me tips on how to be a “more successful candidate”, and gave me the wrong email for feedback. Had they replied to my initial enquiry, they could have let it to us before the property was reduced by £300 for the year. They also could be a little more considerate of their clients and decided whether we are good candidates before we loose over £400 (travel expenses and day’s wages) for a day trip that we only made to view a single property. I do not recommend this agency to prospective landlords nor tenants.

Olga · 15 September 2023

★★★★★ 1/5

Google

My son has rented 3 properties with other students whilst living in Cardiff. He has experienced various issues with CPS Homes:- a) Channel 4 investigated CPS Homes practices in retaining tenancy deposits. This was featured on TV. We encountered the same issues as the students shown in the program. Rather than deal with the check-out process in a professional manner, we found CPS Homes lacked integrity in the way they handled the claim and they were not transparent about their charges. For example, in March 2022, the tenants reported to CPS Homes that mould was building up on the ceiling in one of the bedrooms. As a result, the landlord had the roof repaired, but failed to re-decorate the bedroom. When it came to the check-out (at the end of June), the tenants were charged £60 towards the cost of redecorating the room. We rang and emailed CPS Homes on a number of occasions to challenge the charge. In spite of the fact that they knew very well that the mould was caused by the leak, CPS Homes insisted it was caused by “not heating and/or ventilating a space sufficiently.” It was only after several weeks of pursuing them over this matter that they eventually conceded that the damage was caused by the leak. We referred the matter to the DPS (an independent body that adjudicates over the deposit when the letting agent and the tenants are in dispute). They awarded just £84 to CPS Homes (in addition to the £184 that we had already offered) of the total £848 CPS Homes were claiming. As in the Joe Lycett case, there is no recognition from CPS Homes that they were at fault. b) They chased us for rent payments that my son had already paid. Due to a failure in their administration processes, they assigned my son’s January rent payment to the incorrect property, the property he was moving to in his next student year rather than his current one. We notified them on the 20th January that the payment had already been made, but rather than investigate the matter, they continued to chase us for the rent throughout January, February and March. However, on each occasion, the amount outstanding changed from the previous telephone call/email. As a result of the issue, we discovered that CPS Homes had not returned the holding deposit monies for the property that should have been returned in July. They could also not provide a balance of the monies on my son’s account despite having requested this on several occasions. On the 10 th March, we were informed that we were now incurring interest charges on a daily basis. It was at this point, that we raised a formal complaint. However, CPS Homes handling of the complaint was very unprofessional. They were dishonest, deliberately obtuse and evasive in responding to the points that had been raised. For example, when we asked them why they had retained the holding deposit monies and when they were planning to return them, despite asking them on numerous occasions, we did not get an answer. Rather than apologise for their actions, they sought to blame everyone else except for CPS Homes. Their behaviour in dealing with the matter was inexcusable. c) They charge half a month’s rent for July, but this excludes the tenants from living in the property in July. They justify this on the grounds that the tenants can leave their bags in the property. This then enables them to charge some rent whilst they get their “sister” company to clean the properties. We asked to have a discussion with Mr James regarding the retention of the deposit and how this could be avoided in the future, but he declined. Instead he prefers to hide behind his company and put out hollow statements. He’s always very quick to defend his company and no doubt he will have excuses for the above, but the truth is CPS Homes is an unscrupulous business that is aggressively exploiting some of the least well off people in our society. Clearly, CPS Homes have not changed their ways since Joe Lycett exposed their malpractices!

Beverley · 15 September 2023

★★★★★ 1/5

Trustpilot

Unscrupulous letting agent

My son rented a house with CPS Homes together with 7 other students last year. Towards the end of the tenancy, they went to a lot of trouble to clean the house. They were therefore astonished to receive charges of £848 for cleaning / repairs.Rather than deal with the check-out process in a professional manner, we found CPS Homes lacked integrity in the way they have handled the claim and they were not transparent about their charges:-a In terms of cleaning, it is very clear that CPS Homes target the kitchen and bathrooms as opportunities to make additional charges regardless of the condition in which they have been left. Their comments in the check-out report are non-specific in terms of what needs addressing. For example, for the toilet on the ground floor, the Check Out report stated “Basic clean needed”. However, when studying the photos in the check-out report, it was not apparent how it could have been left any cleaner. The fact was that the toilet was left in at least as good a condition as it was found and it did not need cleaning. This is then used as justification for getting the owner’s sister’s company to clean the entire house at a charge of £300. We repeatedly asked CPS Homes to clarify the cleaning charges, but on each occasion CPS Homes failed to provide a response.b When the tenants vacated the property, they left a handful of bin bags in the two black bins provided. However, CPS Homes carried out the Check-out inspection on the day that the rubbish was being collected and this showed that 3 black bins full of dust bin bags had been left at the front of the property and a number of bin bags had been left both within thegrounds of the property and on the pavement in front of the property. It would appear that in order to avoid paying CPS Homes excessive charges a number of neighbouring student let properties had left their bin bags outside their property. In spite of the fact that CPS Homes knew very well that only two of the black bins related to the property, they charged themfor the owner’s sister’s husband to collect all the bins, a total of 24 bin bags and at a cost of £240 (the first operator that we found quoted £54 to remove the dust bin bags within 24 hours and the bin men would have taken them for free). This was raised with CPS Homes,but their response was that they can only work from the condition of the property at the end of the tenancy. Clearly, treating their tenants fairly and not charging them for other households waste is not a priority for CPS Homes.We referred the matter to the DPS. They awarded just £84 to CPS Homes.Channel 4 investigated CPS Homes practices in retaining tenancy deposits. This was featured on TV. We encountered the same issues as the students shown in the program. In response to the program, CPS Homes put out a statement on their website in defence of their procedures, but we found many of their comments were simply not true. For example, the following comment was made:-“Those who have been tenants of ours will know that we always invite them to accompany us during our end-of-tenancy inspection, which is when we visit to document the condition of the property and take photos as evidence.”This statement is not true. The tenants vacated their rented property and returned the keys 4 days earlier than the end of the tenancy agreement. In spite of this, they were not invited to attend the check-out inspection. Given the situation with the quantity of bin bags left outside the property, the tenants questioned why they were not given the option to remove the bin bags themselves. In response, CPS Homes made it very clear that this is not an option:-“Ultimately, having any tenants present on the check out would not have been different to this as the inspection is completed after keys are returned and there would not be the option to complete any remedial works at the property.”Also, in terms of employing the owner’s sister’s company for house cleaning, the statement says:-“They price fairly and accurately for their time.”The charges they apply are not commercially competitive rates, but are based on the maximum of what the DPS will accept. We tried to contact the cleaning company to get clarity on the cleaning charges, but like the channel 4 program, we were unable to contact them despite phoning them on numerous occasions.The statements that CPS Homes put out in the public domain always come across as very reasonable, but the reality is very different. They are always very quick to defend the company and no doubt they will have excuses for the above, but the truth is CPS Homes is an unscrupulous business that is aggressively exploiting some of the least well off people in our society for the benefit of family businesses. Clearly, CPS Homes have not changed their ways since Joe Lycett exposed their malpractices!

Beverley · 9 September 2023