Trusted Agent profile · Cardiff
★★★★★
2,045 reviews across 3 platforms
34 Woodville Road, Cathays, Cardiff, CF24 4EA
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 34 Woodville Road, is rated 4.1 out of 5 across 2,045 reviews on three platforms, including 852 Google reviews rated 4.0.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service!
CPS have been managing my properties for over 10 years and I've never had any problems whilst dealing with them. I'm always kept up to date about any issues via email and phone so they're always dealt with efficiently. Would definitely recommend this company!
4/5
GoogleVery friendly and professional staff, easy to organise a booking, would recommend to others
Thank you for your review. We're glad we made it an enjoyable experience, Emily.
5/5
GoogleExcellent service from Antonia C! She went above and beyond. Great service and really appreciated!
5/5
GoogleI had a maintenance request handled by Patch Horrocks who really informative and gave me an update everything he had own allowing me to manage my time better and solve the problem faster. Enjoyed the experience!
5/5
TrustpilotAlways a pleasure...
I have had the pleasure of dealing with Gareth Coleman over the years. He is always extremely helpful and always goes above and beyond for both me and the tenants. Great service! Definitely recommend.
5/5
TrustpilotWe have used CPS for letting student…
We have used CPS for letting student and professional houses for a number of years, they continue to provide excellent service at all levels, particular praise for Patch, Thank you all for your hard work particularly at this trying time.
5/5
GoogleSpeed stuns and Scott's speed of response was exceptional. CPS you have a real asset in Scott.
1/5
TrustpilotPoor experience
A poor experience regarding the return of deposits.
Dear Jack,Thank you for placing your review on record.We’d appreciate it if you could let us know which property you rented from CPS Homes, including approximate dates of tenure, so we can look into your comments and address your concerns. We approached you via Trustpilot’s private messaging platform two weeks ago but are yet to hear back.With landlords and tenants starting at opposing ends of the spectrum, deposit returns can sometimes be contentious matters. Quite rightly, tenants are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for dilapidations that aren’t wear and tear. Our job as agent is to find the ‘happy medium’ and most of the time we’re able to do so, but we fully accept there will be times when we’re unable to fulfil this remit. In these instances, we’re grateful of the free, independent adjudication service offered by deposit protection schemes, where a legally-qualified adjudicator will collect evidence from both parties and make a binding decision on how the disputed amount is to be distributed between landlord and tenant.We’re always striving to improve the way we work, so the information you provide is important to us. We hope to hear from you soon. Kind regards,The CPS Homes Team.
5/5
TrustpilotA truly awesome service
A truly awesome service provided by the very capable Sian and her colleagues. The fees were very competitive indeed and the lines of communication were always prompt and informative. Got nothing but love for the CPS girls and boys !!
4/5
GoogleQuick and easy viewing, house chosen and taken off the market within a week!
That's what we aim for, Thomas! :)
5/5
TrustpilotVery efficient
The staff at CPS is incredibly efficient and I can’t fault them. Rhys, the manager in the Cathays office, is very focused and always gets back to me whenever I ask for clarification. I am very impressed with their very well oiled machine.
5/5
TrustpilotAmazing Staff Member!
Had an amazing time viewing houses with Joe (ginger) from CPS Cardiff office. Was great to talk to and helped us find the best house
5/5
TrustpilotHelpful and Professional Service
All the staff at CPS have been extremely helpful and professional in assisting me find a property. They listened to my needs and found suitable properties for my situation and guided me through the process of renting again. Would highly recommend their service
5/5
TrustpilotNathan is exceptional
Nathan’s work was exceptional. His professionalism and customer service is second to none. Highly recommended.
5/5
TrustpilotEfficient and professional during purchase
Angela, the CPS agent who I dealt with, was extremely helpful and professional in helping with any queries I had when purchasing my flat - responding quickly each time, and always acting as a supportive arm when dealing with the solicitors!
5/5
GoogleGreat and quick service. Really listened to our criteria when looking at properties.
Glad to hear everything was straight forward, Junha! Thanks.
5/5
TrustpilotTiffany in the Cardiff branch was very…
Tiffany in the Cardiff branch was very helpful. I’m a first time buyer and felt comfortable and informed which was a great help
5/5
TrustpilotForget the rest use CPS!!
I am thoroughly convinced that CPS is the only agent I am interested in working with. I put our rooms out with 4 agents and CPS are the ones who worked their magic, they are timely, professional and reliable. I strongly recommend them
5/5
TrustpilotApartment let by CPS within a day of advertising it.
CPS were able to let my apartment within a day of advertising it online. They had all my details from when they previously found me Tenants. This made the process very easy. They were also curtious and professional.
5/5
TrustpilotI recently bought a house being sold…
I recently bought a house being sold through CPS's Albany Road branch. Every member of their team I dealt with was friendly, professional and helpful. Angela Eckley in particular was fantastic. Thank you all very much; I love my new home!
5/5
TrustpilotCPS manage our rental properties Very efficiently
CPS manage two properties for me.I find the company very professional.I also find Marie Willis, their maintenance manager Exceptionally helpful and efficient, responding to any issues very quickly and fully. This is a great help for older properties.
5/5
TrustpilotCPS Homes
I am a landlord in Cardiff with 7 houses solely for students.Ive been with CPS for about 8years. Always found the team very helpful, excellent service in rental and management. Would recommend CPS to landlords and students alike. Robert Jarman.
5/5
Trustpilotso helpful
Very helpful when we went to see them, Billy helped us get a house on the spot even though we were last minute
5/5
TrustpilotA smooth easy process
A smooth easy process. Would highly recommend to any students looking for accommodation.
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