Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleHave not been a tenant yet, but the service when viewing and reserving the property was excellent.
EDIT: Update having been a tennant! I was not impressed with CPS. We are fairly certain they took people into our flat for viewings whilst we were out, without informing us first. I also know a lot of tennants that have been treated very poorly. I do not recommend them.
Alice · 12 June 2022
Agent replied · 11 June 2024
We are sorry to hear about this. We have not had this concern brought to our attention as we go through a strict notification procedure when attending properties in particular with current guidelines with most viewings being by video only. If you are able to email us at general@cpshomes.co.uk we can investigate. CPS Homes
★★★★★ 5/5
GoogleCPS have been managing my properties for a few years now and the service has been great. They are quick to respond, always at the end of a phone or email and get in contact in case anything needs sorting. Recently they have been very helpful sorting contractors for some works that needed doing between tenancies. Look forward to things continuing to run smoothly in the future.
Rob · 12 June 2022
Agent replied · 11 June 2024
Thanks so much for your review, Rob. We're to hear that you've had such a positive experience with us, we pride ourselves on our communication and response times so are pleased to see this reflected in your review. Many thanks again!
★★★★★ 5/5
TrustpilotQuick to help
Quick to facilitate moving. Both Nikki and Erin were very responsive and helpful.
Jordan · 20 December 2024
★★★★★ 5/5
TrustpilotI went for a viewing with Marta on the…
I went for a viewing with Marta on the 21 Of October and ended up placing an offer for the flat the very same day.Lovely experience very explained and was also early.Eilir Thomas
Eilir · 22 October 2024
Agent replied · 26 December 2024
Thank you, Eilir! We’re thrilled to hear that your viewing with Marta was such a positive experience.
★★★★★ 4/5
GoogleCath Taylor was super helpful in providing any information about properties and kept us updated throughout the entire process. Thanks so much for your help!
Mackenzie · 12 June 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
★★★★★ 5/5
TrustpilotI can’t speak highly enough of CPS…
I can’t speak highly enough of CPS Homes. Throughout the process of selling our house, Nathan, Angela and Chelsea were professional, friendly and nothing but a pleasure to deal with! Chelsea especially went above and beyond and we really can’t thank her enough for all her help throughout the sale process, she’s a star!
Rhydian · 7 December 2021
★★★★★ 5/5
TrustpilotThe services from CPS as been excellent
Francien · 8 June 2026
★★★★★ 5/5
TrustpilotExcellent from 1st meeting
Excellent customer service from 1st meeting with Adam, nothing was too much bother. Very helpful, polite and understanding. All follow up excellent. Definitely recommend.
Jamie · 23 January 2026
★★★★★ 5/5
TrustpilotWe had a meeting with Tamara who got us…
We had a meeting with Tamara who got us a house chose and secured within an hour. Really helpful and made the process so quick. Thanks Tamara!!
Sophie · 13 November 2020
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
★★★★★ 5/5
GoogleI called CPS today to deal with a loss in pressure of the boiler. I got put through to Zara who resolved the problem within minutes. I sent an email off, whilst on the phone, of the layout of the boiler. All that was needed was to turn a few taps, which Zara pointed out, and the problem was resolved! Very pleased with the service today!
Lewis · 12 June 2022
Agent replied · 11 June 2024
Hi Lewis, that's fab to hear, thanks so much for taking the time to leave a review!!
★★★★★ 5/5
TrustpilotProfessional service from CPS
Great professional video of our house and Tamara let the house very quickly.Rhys is also very helpful and answers our emails promptly and gives good advice.
Marianne · 25 January 2021
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
★★★★★ 5/5
TrustpilotVery efficient
Very efficient, easy to work with, Florence Bailey was so friendly and great at showing us multiple properties before finding our chosen one. An enjoyable process.
Non · 1 May 2024
★★★★★ 5/5
TrustpilotThank you to Jordan for showing us…
Thank you to Jordan for showing us around a property we were really interested with Friday.There were some issues gaining access at no fault of his however he managed to get us in. Hoping to take things further very soon.
Jamie · 4 June 2023
★★★★★ 1/5
GoogleVery poor notice for viewings (once given 3 minutes notice), failed to ever act on mould causing serious health issues & general incompetence in communicating with tenants.
Charging £160 from our deposits for a cleaner that never attended the property, ridiculous considering the property was never cleaned when we moved in.
BEWARE as a student tenant you have very few ways of dealing with letting agents taking advantage of you like this.
Zack · 12 June 2021
Agent replied · 11 June 2024
We are sorry that you did not have a positive experience with us previously. We always discuss property condition feedback with our landlords to resolve any issues such as this and actively recommend improvements and strictly follow guidelines from DPS about deposits and use evidence from inventories and checkouts. We always give 24 hours notice for viewings unless agreed otherwise with our tenants. If you have an ongoing concern that we can look into please email us at general@cpshomes.co.uk. CPS Homes
★★★★★ 1/5
GoogleAwful service
If i could give no stars i would
Asked to leave my home so open house could take place to sell my home so i did but in doing so due to bad weather i sat in my car outside .
After an hour i noticed no one had been but wasnt told no one was coming .
So after an hour freezing and soaked i went back in my house and called cps and simply said " what happened today" but expecting a reply of no one confirmed and we forgot to cancel. I was told open house went really well.
Omg lied to my face .
I then replied omg i was home and your not being truthful and was told they couldn't sell my home as it needs to much work..contracts were cancelled with cps and i put my home on facebook myself and had an offer in 20 mins on the following morning after cps cancelled..
Make up your own mind what youd think
Renee · 13 June 2018
Agent replied · 11 June 2024
Dear Ms Brady, Many thanks for taking the time to publicly review your selling service from CPS Homes. Whilst we take your comments completely on board, I would like to confirm that the appointment of which you make reference to was indeed the third open-house that we had conducted at the property, which you were called to advise was cancelled. A message was left for you the day before to confirm that no appointments were going to be taking place. During our period of marketing we carried out numerous viewings of your property and you were provided with constructive and honest feedback as to why there were a lack of offers. It is unfortunate that you deem the feedback to insinuate that the property required too much work. We are delighted to hear that you have since sold your property after CPS Homes decided to release you from the terms of our agreement and wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotThe agency is very friendly and prompt…
The agency is very friendly and prompt with all the repairs and replies. I spoke to Charlotte about some house issues and she has been a great help! I have also spoken to Morgan about replacing an old matress and she has arranged a new one pretty quickly. I do recommend them.
Ivana · 3 February 2022
★★★★★ 5/5
TrustpilotWe had a really positive experience…
We had a really positive experience with CPS. Georgina in Sales was helpful and attentive throughout the process of our home purchase. She responded quickly to emails and calls and was always able to answer our questions. She worked hard to get to the point where we were able to complete the process.
Chris · 7 December 2021
★★★★★ 5/5
GoogleScott came to take photos and video of my house - very professional, super friendly and enthusiastic - legend! Really great start to the house selling process. Thanks Scott!
Jay · 12 February 2024
★★★★★ 1/5
TrustpilotWe’ve had a terrible experience with…
We’ve had a terrible experience with cps. We’ve contacted them multiple times about maintenance issues from the start of our tenancy which still haven’t been resolved. The toilet was broken when we moved in which we contacted them about but they are still trying to charge us. We had rats in our and they werent very helpful and still haven’t repaired the damage from them.
Izy · 6 June 2022
Agent replied · 10 June 2024
Hi Izy,Thank you for taking the time to leave CPS Homes a review. I am sorry to hear that you have been disappointed in the service you have received from our Maintenance Team.I can see that, since the start of your tenancy, you have contacted us regarding some maintenance issues at the property. These issues look to have all been resolved though. I cannot see that we currently have any active reports of maintenance issues at your property. If you are experiencing any problems currently, please let me know what these are and I’ll be happy to look into things further for you. My email address is marie.willis@cpshomes.co.uk.We recently contacted you to advise that a charge had been added to your account following a plumber visiting the property to unblock a toilet. On attendance, he found that a toilet freshener block was stuck in the toilet waste pipe. He removed this and left the toilet in working order. I cannot find any communication to suggest that the toilet was blocked at the start of your tenancy. It was not reported as blocked until we carried out an inspection of the property, where the member of staff attending advised the tenants to try to resolve the blockage themselves. We would always advise that tenants try to resolve any blockages themselves in the first instance, as the majority of the blockages reported are caused by tenants (usually accidently), rather than a genuine plumbing fault. A landlord will not typically cover the cost of the plumber's invoice where the fault has been caused by the tenant. We like to avoid our tenants being charged in these instances, which is why we advise them to try to resolve them themselves. I am sorry to hear that you have experienced pest problems during your tenancy, though I am pleased to see that we authorised a visit from Cardiff Council Pest Control on the same day that the issue was reported to us. I can see that there was some “proofing” to be completed at the property following Pest Control attending, which we also arranged and looks to have been completed. I can’t see that any further reports in relation to this issue have been reported to us following this. If there is any existing damage, please send me some photos to review and I’ll look to have it repaired.Once again, I’d like to thank you for taking the time to leave us your feedback. Your comments will of course be taken on board. If there is anything further that you need help with, please feel free to contact me directly.MarieMaintenance Manager
★★★★★ 5/5
TrustpilotSeven years in the same home, always well supported
We have been living in this property for around seven years, and throughout this time our experience with CPS Homes has been very positive.
Genessis · 12 January 2026
★★★★★ 5/5
GoogleJess was very helpful sorting out our house when we were having problems
Eve · 19 November 2024
★★★★★ 4/5
TrustpilotFlorence has been fantastic.
Florence has been fantastic.Florence has worked very hard at communicating with me and keeping me up to date and has provided excellent customer service arranging my flat rental .In addition Rhiannon has again provided excellent service when managing my contracts
Mrs · 2 May 2023
★★★★★ 5/5
GoogleVery professional and friendly staff at CPS homes. Derry came to our student letting to check in with us and take inventory for the house - she was lovely and took in our queries promptly.
Roxc · 11 August 2024
Agent replied · 23 October 2024
Great to hear it, Roxc and so glad we could help. Thank you!
★★★★★ 5/5
TrustpilotSelling with CPS was easy
Selling with CPS was easy. The whole team were professional and very helpful throughout the sale of my property particularly Chelsea. The listing (photos, video, description and floorplan) that was created for my home was impressive and far better than other agents offered. Thanks for everything!
Sam · 28 September 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
