Trusted Agent profile · Cardiff
★★★★★
2,045 reviews across 3 platforms
34 Woodville Road, Cathays, Cardiff, CF24 4EA
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 34 Woodville Road, is rated 4.1 out of 5 across 2,045 reviews on three platforms, including 852 Google reviews rated 4.0.
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Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleExcellent staffing, in particular Becky. Easy to talk to, knoweldgeable, helpful and friendly. Made what can be a stressful experience, rather enjoyable. Have recommended CPS homes to my course mates who are moving out of halls this year!
Hi Ellie, thank you for your kind words - we're glad we were able to help and made things enjoyable. That's what it's all about :) And thank you for recommending us to your friends!
1/5
TrustpilotI'm currently a tenant with CPS homes during the Covid 19 pandemic
I'm currently a tenant with CPS homes during the Covid 19 pandemic and I can tell you that they have not taken this impact this pandemic has on tenants into consideration. I have had to move out as I'm an international student and they are asking me to have my place cleaned again in June (when my agreement expires), it is April right now. I'm not able to clean obviously as I'm not there so they will take this opportunity to reduce my deposit. I do not recommend this agency for tenants. If you're a landlord, go for it because they will stick to that tenancy agreement no matter what. This is an agency for landlords, not tenants.
Hi Seba,If the property has been left clean and in good order at the time of your end of tenancy check- out, there will be no reason for any deductions to be made. The property is expected to be returned to the landlord in good order; something that is expected from each and every tenant whose tenancy is coming to an end.We appreciate that the precarious climate surrounding the COVID-19 pandemic has impacted us all one way or another, with many tenants having to leave their properties earlier than originally thought. In spite of this, we do not feel that it is unreasonable to expect a tenant to leave a property in a clean condition when they leave; especially given that this is also the expectation for tenants whilst they are living in a property. Kind regards,CPS Homes.
5/5
GoogleZara was amazing help when dealing with the maintenance inventory check!
Thanks Eve! Zara is a star, isn't she! Glad we could help and again many thanks for taking the time to leave us a review.
5/5
TrustpilotThanks to Amber James-Hardy for a…
Thanks to Amber James-Hardy for a lovely inspection. She took time to listen to my concerns and acted on it so promptly. Very professional in all.Excellent communication. Keep it upNgozi.
5/5
GoogleVelislava was great with whilst we signed for a new property. Here communcation was great which made the whole process very reassuring and easy. Would recommend!
5/5
GoogleCameron Wilkinson came to do a general inspection of our place and he was very lovely, picking up things we wouldn't have usually thought to list as needing to be done. Thank you Cameron!
5/5
TrustpilotCharlotte has been excellent dealing…
Charlotte has been excellent dealing with a number of maintenance issues. Professional, prompt and friendly communication helped immensely. I was updated throughout and feel confident to contact with any issues to get an accurate information.
1/5
TrustpilotThe most diabolical and unbelievable…
The most diabolical and unbelievable mismanagement of my property possible. This company cost me at least 4 months lost rent from their inability to communicate with each other and with ME! Some muppet decided to stop marketing my property without actually telling me or discussing it with me.And the person who did the last check out failed to identify some fundamental missing items and that the heating and hot water was left on (so it ended up being on for nearly 2 months!)God knows what I paid these people for! They seemed to have done absolutely nothing in nearly three years. And I didn't even get an apology for their failings
Dear Ms Wood, Thank you for taking time to review your experience, but we feel as though your comments are unfair and not an accurate representation of events.The tenants of two years issued their notice to leave, meaning the property would be available again from January. Our Lettings Team got in touch with you many weeks prior to this and sought to get the property on the market for you. We managed the property, so it was not in our interests (or yours) to have it fall empty. However, you informed us that you were looking to sell the property, and as such, our sales team got in touch to discuss this option. We advised you that if we were going down a sales path, we would not re-let the property, as it was likely an owner-occupier would wish to buy it.At the end of March, the sales team informed you that the prospect of finding a buyer was unlikely as, in its current condition, the property required a significant level of work, including damp-proofing. Damp is caused by structural defects, not mismanagement.Following this, our Lettings Team got in touch with you again to reconsider renting the property post-work being done. Lettings spoke with you in early April to discuss when the work would be complete, but you were unable to give us a timeframe. We could not market the property without a deadline on the work because we could not have had tenants moving into a property that was not habitable. You eventually told us the property would be ready by the end of May, but when we attended to get new photos of the property then, they were still incomplete. We continued to seek an update on the works in the month following, but this was to no avail. Whilst we were working hard to get this property on the market for you, we could not do so due to the reasons raised above, so it did have to sit empty over these months, something we gave our best efforts to overcome. Finally, tenants were charged accordingly for any issues raised within their checkout. If you have any further comments, please contact us directly to discuss.CPS Homes.
4/5
TrustpilotHelpful
Angela very calm friendly and helpful. I was late by 10 minutes due to traffic but also she managed to allow me to view the property by convincing to my next customer without rush. Also she provided me a lots of information and suggestions about similar kind of properties which I was looking for. Thanks Angela.
5/5
GoogleMassive thank you to Scott. We have absolutely loved renting our house from CPS Homes. The staff are always friendly and helpful ensuring any query we have is answered and any problems with the property is addressed in a suitable time frame.
5/5
Trustpilot100% Recommend
Me and my flatmate had nothing but a positive experience with CPS Homes and Jordan Parry in particular. All the staff at CPS Homes were always very friendly and we always felt welcome.We were helped and shown around the properties by Jordan Parry, His help was invaluable, his knowledge of the properties alongside his willingness to help allowed us to ask any questions we had and they were all answered perfectly! As well as this, his pleasant and friendly personality made us feel comfortable and made him a joy to be around. Would 100% recommend CPS Homes and Jordan in particular.
5/5
GoogleBilly was very helpful in aiding us in playing the holding fee and to find the right property for us
Fab, thanks for the 5 star review Leah and glad we could help, hope you love your new home!!
5/5
GoogleBethany was incredible in explaining everything and making it so easy for us! Overall a great experience thank you Bethany
Hi Morgan, we're so pleased to hear this! Many of us in the lettings team used to be students in Cardiff ourselves and have been on the other side of the desk so we know firsthand it can be a lot to take in, definitely makes a world of different having fab people like Bethany on our team that make the process smooth and easy. We've passed across your comments to her; thank you!
5/5
GoogleI've had a very positive experience thus far renting though CPS Homes. All staff have been very friendly and helpful, Emma in particular was very quick to come back to any queries I had and made the process of signing the tenancy agreement very stress free. I am yet to move into the property but they could not have done anything more to improve the experience so far.
Hi Luke, that's wonderful to hear. Thanks so much! We have a number of tenant help videos and guides on our website too for you to make use of after moving in, all at cpshomes.co.uk. You know where we are if you need us and wishing you all the best for a smooth move-in :D
5/5
GoogleToday I had a room inspection by Cameron. He was friendly, great at listening to my concerns, and also kept very professional with myself and other tenants from the building. I have been in contact with CPS since summer regarding a concern about my electricity meter and being charged incorrect amounts and have always been shut down, however Cameron took the time to properly understand my concerns, took photos for himself as evidence, and has already raised them further. Thankyou for the efficient, friendly service, Cameron!
5/5
GoogleAre you up to your eyes so busy you feel you might neglect your tenants and property? Contact Velislava, Rhys and get properties managed very efficiently by CPS Excellent service also from Flo and Jack. Thank you all for making everyday easier helene
Thank you Helene, we think you've come up with a new marketing slogan there for us! Very happy we could help, thanks again.
5/5
GoogleThanks to Velislava, Florence & Jordan for making it so easy and being so efficient throughout the whole process! All so helpful and lovely :)
5/5
GoogleCalled for support on maintenance issues, Derry was handled everything making sure all items were.correct and sent the right people to me that need to come, very quick service and great phone manor
5/5
GoogleHave been dealing with Charlotte Atwell over a few maintenance issues recently, and she has been great! Always followed up on emails in a timely manner until the issue was resolved. Thanks Charlotte!
5/5
GoogleAdvisor Venislava Doneva, as well as the entire CPS Homes team, have been absolutely amazing. They made time for me whenever I called/walked in impromptu, provided swift and detailed responses to my e-mails and have treated me well throughout my interactions with them.
What high praise, thanks so much Mo!
5/5
TrustpilotReally great
Just secured our house today for next year - great reception and great help in finding us the right home - special mention to Tamara who was amazing
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
1/5
TrustpilotIf I could give 0 stars I definitely…
If I could give 0 stars I definitely would. Signed for a “furnished” flat with CPS earlier this year. Got to the flat and no chairs nor tables were provided to sit and eat on. Messaged CPS to ask if they could provide me the basics of a furnished house and they came back with “maybe you can buy it yourself”. Beware that you may have to eat on the floor in a CPS house. Absolute joke.
Hi Alban,Thank you for leaving us a review.Furnished properties don't always come with a table and chairs, I'm afraid, and there is no set definition for what is 'furnished'. This isn't just the case for properties let by CPS Homes, but for agents up and down the country, as different landlords provide different items according to their budget and the space available in the property. The most common reason for not supplying a table and chairs is a lack of space.Following your request, our team would have asked the landlord if he was willing and able to provide the items requested, to which the answer was 'no', unfortunately. Our advice was therefore that you may wish to supply these yourself. To our knowledge, you were never promised that a table and chairs would be provided during the letting process.Kind regards,The CPS Homes Team.
5/5
GoogleI've worked with CPS Homes for a number of years. Their service has been good to great and Gareth Coleman is an example of that. Timely, responsive and courteous. I recommend CPS Homes to anyone looking for a conscientious management agency.
1/5
TrustpilotI have had a very bad experience with…
I have had a very bad experience with cps, very hard to speak to anyone from the deposit return team, not even able to obtain a number to phone anyone about issues. My daughter ended her contract in June and still awaiting correspondence regarding deposit. Her room was very poorly ventilated and apparently have to pay £300 pounds to paint room which will not fix the problem as the room was dark and had poor heating.
Dear Natalie, Thank you for your comments. We're sorry to hear that you haven't had a positive experience with us. We hope we can shed some light on the issues you have been experiencing.As we're not the decision makers in the process, we have asked that all deposit-related communication be in writing so that we can pass it onto the landlord for approval.Following our check-out inspection, we approached the landlord with our photographic findings, like we do in all cases. Whilst we will indicate whether we think something falls within fair wear and tear or should be attributed to the tenants, it is ultimately their decision if they wish to make a claim against the deposit or not and, if so, how much they seek for each issue. In this case, the landlord has decided which items he wishes to claim for and has given us an itemised breakdown of the claim.The tenants are, of course, welcome to dispute any claim and we can facilitate this, but we can’t remove or alter any claims without the landlord's say-so as we have to act on their instructions. We can see that we have recently received an e-mail breaking down the tenants' reasons for dispute, which has been passed to the landlord to comment on. We’ll allow them an opportunity to make any representations and make a counter-offer. If an agreement can’t be reached, we will refer the case to the DPS’ adjudication service as a last resort. With regards to your comments about the room suffering from poor ventilation and heating, we have no history of the tenant raising any problems with us during the course of the tenancy, nor have the current tenants raised any faults with the radiator or window not working.The tenants can expect to hear from us soon, however if you have any further queries, please direct these to deposits@cpshomes.co.uk. Kind regards,The CPS Homes Team.
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