Trusted Agent profile · Cardiff
★★★★★
1,744 reviews across 3 platforms
66 Albany Road, Roath, Cardiff, CF24 3RR
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 66 Albany Road, is rated 4.2 out of 5 across 1,744 reviews on three platforms, including 575 Google reviews rated 4.3.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
3/5
TrustpilotPolite and friendly staff but some…
Polite and friendly staff but some internal communication problems led to paperwork taking longer to finalize than it could.
Hi Daniel, thanks for leaving us a review. We will be sure to look into the communication problems you mention, discuss it within the team and see how we can improve for next time. We value your feedback.Thank you again,The CPS Homes Team.
1/5
TrustpilotDreadful company
I have rented through CPS begrudgingly for 3 years, with problems every year. They have not cared about serious problems and have made it obvious that they side with the landlord every time, regardless of the state of the house. Thrilled to know I never have to deal with them again after leaving uni.
5/5
GoogleWe really appreciate your service and the property was really nice when we seen like an images.And Max ❤️🙏Thank you so much again for help to find our dream Home. …
5/5
GoogleVery neat and well organised
5/5
TrustpilotThank you CPS
In my recent experience of purchasing a property through CPS, I have been very impressed with the standard of service. Most of all, CPS staff have gone over and above to be helpful and supportive. I look forward to working with CPS as they become the property managers.
4/5
TrustpilotI was really impressed by the…
I was really impressed by the professionalism and service we were given whilst searching for the right property. The staff were very friendly and weren't pushy towards getting a place. Not many agencies provide this sort of service and it made it easier for us to feel more confident in our decision.
3/5
TrustpilotOverall
Overall, I would say our experience was average. At first they were very professional and helpful. Then when the property didn't have much movement, they kept asking us to drop the price they had suggested to us. During the negotiating process it also seemed they were more on the side of the buyers than ours.
5/5
GoogleReally good Showed us a nice range of properties and listened to our concerns as well as giving us advice about issues we hadn't realised.
We're glad to have been able to help, Matthew. If there's anything else you need from us, please don't hesitate to get in touch!
1/5
TrustpilotNasty
Maybe they are good for landlords because they screw their tenants over. Seriously avoid them!!
Dear Han Han,Thank you for leaving a review.We’re sorry that you’ve had a less than positive experience with CPS Homes. We’ve messaged you via Trustpilot’s private messaging platform as we’d like to learn more about your experience. You may also e-mail us via feedback@cpshomes.co.uk with further information, so that we may look into your concerns.Kind regards,The CPS Homes Team.
5/5
TrustpilotGreat experience
I have recently put a property on the market. Sian’s wealth of knowledge guidance and advice was invaluable. I would have no hesitation in recommending CPS.
5/5
TrustpilotCouldn’t be in safer hands…
Jordan Parry and Liane Loat at CPS homes have provided the most excellent serice. In tricky circumstances I could not have been in better thanks. Thank you both for helping me. Harri
5/5
TrustpilotBest service in Cardiff
Rhys has provided an excellant service over last 12 years always helpful and the stsff in maintenanec are excellant -no issuses and service great
5/5
TrustpilotCPS Homes Review
CPS managed my rental property for 10 years. And then managed to sell it at a very good price given tought market conditions. I have always had prompt service from the team. We have been able to siefly resolve landlord / property issues. And they have excellent coverage and knowledge of the local market.
5/5
Trustpilotsaviours of the property world!
After receiving shocking service from another property agency, working with cps was like a breath of fresh air. They gave invaluable advice about how to put things right, provided amazing staff to help and rented my property on first viewing! I just hope that they continue to deliver the high standards received so far.
5/5
TrustpilotVery proactive and professional
Very proactive and professional. Extremely pleased with the service I received with the sale of my property.
5/5
TrustpilotSuper service again this year!
CPS have been finding us tenants for very many years. Rhys has a brilliant team working with him and nothing is ever too much trouble for them. They are invariably helpful, well informed, engaging and efficient. Thanks, Jack, sending the paperwork this morning to confirm another letting.
5/5
GoogleExcellent service, very friendly staff especially Flo!
5/5
GoogleStaff at CPS are so helpful and they lead landlords through the letting process clearly and easily. They have been prompt in contacting me to keep me informed of any issues and are swift to resolve them. It is reassuring to know that they are looking after every aspect of my property in my absence.
5/5
TrustpilotExcellent efficient and friendly…
Excellent efficient and friendly service with good local knowledge
5/5
TrustpilotNikki handled our signing smoothly
Nikki handled our signing smoothly. It was a completely stress free process for us.
5/5
TrustpilotI was dealing with Daniel and he has…
I was dealing with Daniel and he has been extremely helpful from start to finish. He has been brilliant talking me through the application ensuring I’m doing everything correctly.
5/5
TrustpilotReally good service
Really good service and great communication - went through Velislava and she sorted everything really well
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotCPS homes are just great
CPS homes are just great, they provide an excellent service, very professional and targeted. It took no time at all to sell my house. I would recommend them, they do a fantastic job.
5/5
GoogleLovely people, sadly the keys of one of the houses we were going to view didnt work but other than that great experience
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
