Trusted Agent profile · Cardiff
★★★★★
1,749 reviews across 3 platforms
66 Albany Road, Roath, Cardiff, CF24 3RR
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 66 Albany Road, is rated 4.2 out of 5 across 1,749 reviews on three platforms, including 575 Google reviews rated 4.3.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotI would recommend this company as I had…
I would recommend this company as I had such an easy stress free experience while searching for the right place to rent for me and my partner. Sadly nothing was available but Ceri Ann reassured me that she would help me find the perfect place for us. And she actually did.So thank you, we are all settled in and enjoying our new home.
5/5
Trustpilotbest estate agent I have ever dealt…
best estate agent I have ever dealt with EVER !!!from start with Sian to finish with Chelsea !Chelsea when above and beyond to help us a credit to cps homes !I highly recommended them !
5/5
TrustpilotNatalie has dealt quickly and…
Natalie has dealt quickly and efficiently with communications between the tenant, handyman and myself to help ensure that the tenant’s problem with the washing machine at the property has been addressed. She responded to emails promptly and has been very helpful and cooperative
5/5
TrustpilotGreat service from Suan a d team from…
Great service from Sian and the team from day 1
5/5
TrustpilotVery efficient
Very efficient. Jordan was very helpful and clear throughout the process.
1/5
TrustpilotWill not get your deposit back unless…
Will not get your deposit back unless you fight it for months. Don’t fix issues adequately once reported and rarely give required notice prior to house visits.
Good Afternoon Sian, Thank you for taking the time to leave a review. Having looked at your account, I can see that your checkout inspection took place on the 20th July 2017, where it was agreed with yourselves that claims needed to be made for damages not recorded on your original, signed inventory. Following constructive correspondence with yourself, I can see that on the 31st August 2017 the overall claim amount was reduced based on evidence submitted by yourselves. Finally, on the 7th September 2017, the claim that had been agreed between us and yourselves was submitted to the DPS ready for you to receive. Therefore, as this process took less than two months, required a certain level of correspondence with you and involved obtaining costs, we feel that your deposit was dealt with efficiently and your comment is not a true reflection of your experience. When any issues are reported to us, we work directly with Landlords to ensure that any necessary repairs are sorted at the earliest opportunity. Looking at your tenancy, I can see all essential works were carried out to your property where necessary in a reasonable time frame. As you may have experienced yourself, searching for a property in a large group can be an overwhelming process with so many properties available and a number of different individual requirements, budgets and opinions to consider. Additionally, for students especially, it’s often the first time they’ve gone through the process. Because of that, we find it’s not until the whole group is sat before us in our office that they really decide and we really learn what they’re looking for. But rather than send them away to come back in at a later date when several of the properties they’ve chosen to view are potentially no longer available, we ask tenants, prior to the busy season, to be open to viewings at shorter notice, and we’re grateful that the vast majority of properties are accommodating. Where tenants are not happy with this, they are always welcome to inform us that they don’t accept the request and would like more/24 hours notice and we will always work with them in this circumstance. We can only apologise if you experienced any issues with this process. Many Thanks.
5/5
TrustpilotI have used CPS as managers of my…
I have used CPS as managers of my rental properties since 1992/3 and seen the company expand in terms of there size and efficiency over the year's. I have grown more confident in their role as both letting agents and property managers. I have faith in their role managing my properties in the future.
5/5
TrustpilotCPS have been great in helping me and…
CPS have been great in helping me and my partner secure our first property together. We have had amazing support throughout the whole process. We have had lots of questions and asked for several things across the way which CPS never failed to deliver. Can't wait to move in now :)Thank you to the team at CPS Homes!!
5/5
TrustpilotVery professional and dynamic estate …
Very professional and dynamic estate and letting agency. They have dealt with sales and lettings on my behalf and I have found their service to be excellent. Some firms simply put a board up , pictures in the office and simple online advertising , CPS actively marketed my properties and achieved excellent results. Will definitely stay with CPS for all my property requirements
5/5
GoogleVerry good thanks 😊 🙏 …
Thanks for the 5 stars Rohit!
5/5
TrustpilotI have bought three investment…
I have bought three investment properties from CPS and have total confidence in their ability to secure the highest possible rental yield. As I reside overseas, I need to be 100% certain that my properties are being managed to the highest standard and comply with all the local regulations. CPS has provided me with peace of mind and a regular income stream.
5/5
TrustpilotAngela was friendly and had all the…
Angela was friendly and had all the information I required. Thanks.
5/5
TrustpilotViewed 2 properties that they were…
Viewed 2 properties that they were offering. The girl who showed us around was lovely, gave a lot of info and answered all our questions. We ended up deciding to have one of the properties and the initial process at the office was super chilled and easy - we get the keys in 2 weeks and we cannot wait. Thank you CPS
5/5
TrustpilotExcellent service of renting
Excellent service of , quick decoration of the flat and finding a new tenant within 2 week - Absolutely brilliant service of CPS home management team& Jordan Parry
5/5
TrustpilotCPS Let only
I am a landlord in Cathays and would definitely recommend CPS. I used them for let only and they are very prompt and professional.John
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotGreat service received
Great service received. I would recommend CPS homes to anyone looking to rent a property. Any issues with the property were picked up and dealt with by the agent without a need to be prompted. All questions were answered quickly. They have been very flexible and amenable to my needs. All in all, they provided me with a great, friendly and professional service.
5/5
TrustpilotBrilliant experience!
Brilliant experience with Tiffany when agreeing a sale for my property. She was at the end of the phone with any questions I had and was proactive at getting the sale confirmed for me.
5/5
TrustpilotReally good experience!
We had a really good experience with Nadine, we were given lots of options and a lot of information! Really happy with our experience.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotExcellent help
Great service from Tamara over the phone, she helped us secure another house after a friend dropped out and sorted out our deposits :)
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
4/5
GoogleVery friendly and happy to help and the office is in a convenient location in relation to the jouses I had a little mix up with the length of tenancy available when I was showed the house, but email responses were very quick and this was cleared up quickly. Very happy with the house I have got and the price.
5/5
TrustpilotThank you very much to rhinos Hughes…
Thank you very much to rhinos Hughes and cps home agency workers.We had a very good and fast service by the company and we had our house sorted in a few days.And today we will collect our keys.😊
5/5
GoogleVery fast response times, very nice team, and all around a great experience. We viewed a property and were able to move in in less than a week, so very efficient!
5/5
TrustpilotSo far so good
So far so good. We were shown the apartment by Sian and being as lovely as it is, we decided to take it straight away. We went straight to the office and met a few of the other staff, all super friendly and helpful. Communication since has also been quick and clear. No hassles whatsoever! Looking forward to moving in next week!
5/5
TrustpilotRenting
Had a viewing with Jordan and it went great. Patiently answered all questions and was very welcoming. Would highly recommend CPS
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