Belvoir Cardiff reviews

★★★★★ 1/5

Google

Initially on taking on the sale of our property Dan was professional and courteous. After 2 weeks it simply went downhill fast...calls and emails were not returned, weekly stats promised were not delivered...no one took ownership to deal with the lack of responses (to Director level) so today I have instructed them to remove their Belvoir "For Sale" sign and cancel the contract. Any Estate Agent that can't return the Sellers calls can not be trusted to deal with property enquiries...this is the worst experience I have ever had dealing with an Estate Agency and my honest and genuine recommendation to anyone is to avoid them...don't be fooled. p.s. if I could leave a zero star that's what they would get...# very disappointing and unprofessional service. STOP-PRESS This review initiated an instant call from Dan who came up with excuses for his failings and he swore at me that he was going to charge £250 for invoking the contact early by a few days...very poor response...I have repeated our request to have the house key returned with immediate effect but he has ignored this instead saying I have been unreasonable. The VMs I have are evidence enough.NegativeResponsiveness, Professionalism

JOHN · 1 January 2022

★★★★★ 5/5

Google

I got to give Belvoir credit I've been with them over 4 years in a managed property, when ever we had any issues small or big with the house Julie was all over it and sending the professionals the same day e.g faulty radiator. I recently needed to move because the Landlady's decided to sell however Belvoir have made the transition from one house to another so easy and streemless. I wanted to stay with Belvoir They are great team in Cardiff and always going that extra mile. Thanks Again Julie, Dan, Rob, Dane.PositiveProfessionalism

Paulo · 1 January 2022

★★★★★ 5/5

Google

Great work by Belvoir Cardiff. I purchased a property that hadn’t previously been rented and not living in the area I thought it may have been tricky to sort out. Belvoir made it incredibly easy. From the initial setup of the property right through to finding good tenants and the move in. Belvoir have a well defined process that works and gave me complete confidence. I only visited the property once, everything else was handled professionally and with real care

Jayne · 1 January 2022

★★★★★ 5/5

Google

Great experience using Belvoir Cardiff. Always communicate well and handle any problems effectively for me.

Rhys · 27 July 2024

★★★★★ 5/5

Google

Absolutely fantastic service by Rhys at Belvoir Cardiff office. Kept me in the loop throughout the whole process of purchasing my first house! 5* service!

Laura · 30 May 2025

★★★★★ 5/5

Facebook

Absolutely fantastic service by Rhys at Belvoir Cardiff office. Kept me in the loop throughout the whole process of purchasing my first house! 5* service!

Laura · 29 May 2025

★★★★★ 5/5

Google

Thoroughly recommend Belvoir Cardiff. They provided the right advice on what I legally needed to do and additional advice on how to ensure my apartment would be an attractive rental property obtaining the best rent. Particularly impressed with how they advertised the property which ensured I got the type of tenants I wanted. I’m very happy that my property is now being managed by Belvoir. I know the property and the tenants will be well looked after.PositiveResponsiveness, Professionalism

Jack · 1 January 2022

★★★★★ 5/5

Google

Obviously when looking for a new accommodation, it can be quite daunting. Fortunately for me I came across a lovely property listed with Belvoir and one of the agents named Rhys made everything simple and easy for me. I have to say he has been nothing, but first class and i recommend the agency to all.

Cris · 1 January 2024

★★★★★ 1/5

allAgents

Welcome to the worst estate

Welcome to the worst estate agent in Wales, possibly the world? Do not bother wasting your time. I made four phone calls and waited for a response that never came. I was even booked in to see a property with no confirmation call which I was told I would receive. Alas, no one called me to confirm. A man called Dan was supposed to call me back on several occassions, but now am of the impression that Dan does not actually exist. Either that or he is hiding in the toilet.

Matthew · 24 February 2021

★★★★★ 1/5

allAgents

"Welcome to the worst estate..."

Welcome to the worst estate agent in Wales, possibly the world? Do not bother wasting your time. I made four phone calls and waited for a response that never came. I was even booked in to see a property with no confirmation call which I was told I would receive. Alas, no one called me to confirm. A man called Dan was supposed to call me back on several occassions, but now am of the impression that Dan does not actually exist. Either that or he is hiding in the toilet.

Matthew · 24 February 2021

★★★★★ 1/5

Google

If I could leave zero stars I would! I am helping my sister find her first place to rent after graduating university. She is a little nervous as she doesn’t know what to expect, so I offered to call this agent to make a viewing for her. And to be honest I’m glad I did! Now, I know it’s difficult to secure a good rental in Cardiff, and most letting agents are reactive at best. This agent was so abrupt and unhelpful, I’m sure it would have put my sister off calling again - which would make this experience even more difficult for her, as you rarely get a reply to an email from agents! The property we were interested in is already popular so the agent isn’t taking any more viewings, perhaps this is fair enough if they don’t want to qualify for the best tenants.. However, why would an agent not take contact details from me in case they don’t find a suitable tenant? No alternative property suggested? Or even take details from me about requirements, in case they find a similar property? Although disappointing that the property wasn’t available, this could have been a reassuring process. Are agents not there to help? ‘The agent works for the landlord’ I hear you say... well what about the other landlords this agent works for? Agents - Think about the people that are calling you, they don’t necessarily know how it works. Be nice, have a conversation. It will help you in the long run too.

Rey · 1 January 2021

★★★★★ 5/5

Google

Rhys was friendly, professional and accommodating. Certainly making a stressful process a lot easier, Rhys was quick to respond and very knowledgable about the house / surrounding area. We’d definitely recommend Belvoir based on our experiences buying our family home.

Rachel · 6 September 2024

★★★★★ 5/5

Google

Rhys Vaughan is helpful, prompt, and efficient in helping us in the rental process from viewing until moving in. He always has a way of solving every problem in the letting process and always makes sure that we feel comfortable in the new house. Thank you, Rhys, for the good experience.

Anie · 1 January 2024

★★★★★ 5/5

Google

My rental property has been managed by Belvoir for the past 5 years. I've been looked after by Rob Price, Jack Cashman and for the past 18 months by Julie Robinson. Nothing is ever too much trouble. All statements are delivered on time and for the past 2 years they have been sending me an annual summary statement which has everything I need for my tax return all in one place. I am kept up to date with any issues on the apartment and organised replacement items and/or works within less than one week. They let me know about any new regulations and even helped me through the process of registering with Rent Smart Wales and in my correspondence with the maintenance company MainStay. I cannot fault them. Julie is alert, efficient and kind. I have no hesitation in recommending Belvoir Cardiff to anyone renting in the area.

Mari-Ann · 2 January 2020

★★★★★ 5/5

Google

Amazing throughout the whole process, quick and easy. Couldn’t have asked for a better service from Phil and Rhys, both brilliant and patient as well. Would definitely recommend Belvoir to anyone looking for a swift and stress-free property searching experience

Louie · 1 March 2025

★★★★★ 5/5

Google

We cannot recommend Belvoir, and Rhys in particular, highly enough. Despite currently living about 3-4 hours from Cardiff, Rhys took time to talk to the owners on our behalf before setting up a viewing time that suited our travel … More

Robert · 3 June 2024

★★★★★ 1/5

Google

Not good at all, I put a offer on a house they had for sale they never got back to me didn't even acknowledge me I don't know if they even told their customers who was selling the house they had a offer.

Kevin · 18 December 2025

★★★★★ 5/5

Google

We contacted Belvior after our letting agency had shut down and we needed help getting proof of our bond. We really had no idea what to do but Belvior were so helpful even though we were not one of their clients. They got us proof of our bond, advised us on legal aspects of the issue and even contacted our landlord to inform them of the issues. They really went out of their way to help us and we couldn't be more grateful.

Hollie · 2 January 2018

★★★★★ 5/5

Google

I would say Belvoir Lettings is the best I have dealt with,before I came to the UK,I contacted a lot of agents which was not helpful,I wanted a fully furnished apartment and Belvoir made sure I got the best.I have stayed in my apartment for 13months now and I am leaving permanently back to my country,but I hardly had issues with my apartment and whenever I did,they sort out the issues immediately,they keep me updated before I even ask and they are very professional and polite and go the extra mile to help.I have been in touch with Rob, and Jack,they are amazing people,keep up the good work.Would recommend them to anyone looking for rent or buying,and I would use them again when I am back for my PHd... Aysha

Aysha · 2 January 2017

★★★★★ 5/5

Google

Moved over from Northern Ireland and Belvoir were amazing in the tenancy process. From viewing the property to getting moved in and settled. I would highly recommend them for their range of properties at affordable prices and their team of friendly informative staff who helped immensely. Fantastic service.

Amanda · 4 September 2024

★★★★★ 5/5

allAgents

I chose Belvoir Cardiff

I chose Belvoir Cardiff through very good reviews. And I could see why. Under MD Rob PRICE, I as a first time landlord, was gently led through the whole process from start to successful finish. Firstly, an excellent customer focus, where nothing was too much trouble. Everything was clear and precise and I quickly build confidence in his business and the processes it employed. I cannot speak more highly of both Mr PRICE and the company. The checks and balances he employed to chose and house the right tenants for my property was superb. I would recommend them to anyone. Thank you Belvoir.

Rod · 21 February 2014

★★★★★ 5/5

allAgents

I initially met with 3 agents

I initially met with 3 agents and I'm so glad I chose Belvoir Cardiff. Right from the start I felt I was dealing with someone I could trust. They are never too pushy and don't seem to act in the way that other agents do. The whole experience has been straightforward and that is mainly due to their competence. I hope to get involved with more buy to let properties and when I do I know who I'll be turning to for advice.

BevDan · 5 February 2013

★★★★★ 5/5

allAgents

I was extremely pleased with

I was extremely pleased with how easy everything was made for me, everything was explained thoroughly and all info was given to me. I am very impressed with the level of service from both members of the Cardiff Belvoir branch, I was dealt with directly by phil, he was extremely helpful and kept me in the loop with what was happening with the cleaning and painting of my new flat, he was always there to talk to if there was any problem and sorted them out very quickly for me. Definitely would recommend to friends.

Grhymni · 21 September 2012

★★★★★ 5/5

allAgents

Belvior cardiff (Rob) is a

Belvior cardiff (Rob) is a company that really care about what they specialise in, and more so the clients and tennents they service. in the past I always felt like a number to excisiting property letting management companies, this agent is pleasently different. He make's you feel part of the business. Rob is very understanding to your needs, and offers a totally professional approach to business demands. if you want an outstanding and professional approach with a person you can trust, then I would stongly recommend the services of Rob at Belvior Cardiff.

Mark · 19 June 2012