Belvoir Cardiff reviews

★★★★★ 5/5

Google

I rented a flat through Belvoir Cardiff, and I couldn’t be more pleased with the service. From the first virtual viewing to signing the lease, everything was handled with exceptional professionalism and care. Rhys was very friendly, knowledgeable, and always available to answer any questions I had. He made the entire process stress-free and straightforward, ensuring that I found the perfect place that met all my needs. The flat was exactly as described, and the move-in process was smooth and well-organized. Their service is truly five-star and would personally like to thank Rhys for his excellent service and help throughout the tenancy!

ARJUN · 4 September 2024

★★★★★ 5/5

Google

It was a struggle to find property and eventually we found a lovely property through Belvoir. Rhys was an absolute star in helping us out with the process. He went above and above for us to secure a place at the property and we all very much appreciate his efforts. He was very friendly and efficient throughout the whole process, and even checked in on us after we moved in to see if we’re all happy and settled. He’s hands down the best property agent I’ve ever come across fair play!

Ruth · 27 July 2024

★★★★★ 1/5

Google

When we initially moved into this property we had a great agent looking after us called Julie, who was very helpful and quick to respond. On leaving, the agent called Rhys was so hellbent on taking as much deposit as he could that we had to make a literal spreadsheet to demonstrate all the ways they’d tried to snake us out of money. They cited examples of broken furniture/stains etc. that they’d stupidly provided on the initial inventory for us to use as evidence when they tried to take the money as we left. Think they thought they could take advantage of us as we are younger renters. It got so bad we ended up giving up and letting them fleece us (even if it was less than they originally tried to take) but I’ve never seen such an idiotic attempt to take a deposit from someone before - if you’re going to try that, at least avoid sending a high res inventory when people first move in you silly boy.

K · 30 August 2025

★★★★★ 5/5

Google

We rented with Belvoir for a year (due to personal circumstances we had to move otherwise we would have stayed indefinitely). I've been renting for over 12 years and they are the best agency I have ever used. Most letting agents are great at getting you through the door and then it falls down when it comes to the property management side. We all know what its like having to chase agencies/landlords for weeks for simple answers or to get any kind of repairs. Belvoir wasn't like this at all! They were also really forthcoming with information, so if it was your first time renting then you'd have everything you'd need and you wouldn't get caught out. Our property manager Julie had great knowledge of the house and was always very responsive to any email we'd send her. We'd typically have a reply the same day for non urgent issues and if it was urgent we'd get a phone call within the hour and then a follow up email to confirm what we discussed. If repairs or work was needed, Julie was able to get agreement from the landlords and contractors booked very quickly. We never had to really push for repairs or fixes to be done either. Belvoir took a lot of care of the property so are quite proactive when it comes to stuff like this - evidenced by how well maintained the house was before we moved in. Some examples: - Shower started leaking quite a bit on a Sunday evening. Contractor was at the house the following Monday afternoon and Tuesday morning to fix. - Fuse board for the whole house started tripping and then stopped working. Reported first thing in the morning and a contractor came out same day to resolve. - Blocked drain over a B/H weekend. We followed their OOH procedure and their contractors advised to book DynoRod who sorted the situation quickly and we emailed Julie to let her know. First thing Tuesday morning Julie was in touch to follow up with what had happened and the money (nearly £300) was reimbursed to our account by the Thursday/Friday. When it came to moving out, that was really easy as well. Julie gave us a checklist and everything. Within 2 days of handing back the keys they confirmed that we'd get the full deposit back and within a week of that the deposit was in our account. These guys are what the renting experience should be like, so if you were thinging of renting I would 10/10 recommend.

Becca · 4 June 2024

★★★★★ 1/5

Google

I rented a property from belvoir for 1 year. It was a nice house and our property manager Julia was lovely. We informed her about the tap & shower leak and the hole where the heater supposed to go but no repair has been done. We had taken … More

ARYA · 4 December 2024

★★★★★ 5/5

Google

Belvoir is the best letting agency I have used since moving to the UK. I was assisted by an amazing gentleman named Phillip Gorgia, who went above and beyond to help me secure a beautiful, clean, yet affordable apartment. I would highly recommend Phillip and his team at Belvoir for your next house letting or purchase.

Mpho · 19 August 2025

★★★★★ 5/5

AllAgents

We have used Belvoir service

We have used Belvoir service for 11years.The all team was very friendly,supportive and really care about managing our property.Recently I had the pleasure of working with Rhys to sell of my house.Selling the house was distressing for me and Rhys made the whole selling process simple and quick.He found a suitable buyer,kept me constantly informed by emails and phone calls,helped me with all paper work involved in the process of selling.Thak you so much Rhys for your kindness and compassion.(Ewa)

Ewa · 7 August 2024

★★★★★ 5/5

AllAgents

"We have used Belvoir service..."

We have used Belvoir service for 11years.The all team was very friendly,supportive and really care about managing our property.Recently I had the pleasure of working with Rhys to sell of my house.Selling the house was distressing for me and Rhys made the whole selling process simple and quick.He found a suitable buyer,kept me constantly informed by emails and phone calls,helped me with all paper work involved in the process of selling.Thak you so much Rhys for your kindness and compassion.(Ewa)

Ewa · 7 August 2024

★★★★★ 5/5

Google

Rhys Vaughan has been so helpful throughout at this stressful time. He is very professional friendly and always answered and returned my phone calls. Not a straight forward let but rhys went above and beyond to help me. I am delighted to have my own place and that's thanks to rhys. I would highly recommend him.

Sophie · 1 January 2024

★★★★★ 5/5

Google

I recently rented a property through Belvoir, and Rhys has been fantastic throughout the entire process. He kept me well informed of all updates with my application, and has continued to be a support and reliable point of contact for my rental. Thank you!

Ellie · 2 May 2024

★★★★★ 5/5

Google

We cannot recommend Belvoir, and Rhys in particular, highly enough. Despite currently living about 3-4 hours from Cardiff, Rhys took time to talk to the owners on our behalf before setting up a viewing time that suited our travel requirements. He was thoroughly friendly and professional throughout, and we really feel that he understood our needs and helped us to secure such a high quality property that suits us down to the ground.

Robert · 4 June 2024

★★★★★ 5/5

Google

Phil was helpful and informative throughout the application, referencing and handover process. All queries dealt with promptly and professionally. Highly recommended 👍🏻 …

James · 28 February 2025

★★★★★ 5/5

Google

Phil is an amazing man.. He made sure everything went smoothly . He was patient, knowledgeable, and always available when I needed help. I’m very grateful for his support.

Adeoye · 6 December 2025

★★★★★ 5/5

Google

Belvoir and Rhys were excellent throughout the process of purchasing our first home. Rhys specifically was always on hand to answer questions, explain the various processes of buying a house and even helped to organise further viewings to ensure we were comfortable and confident in our decision. Highly recommend!

Rhodri · 26 March 2025

★★★★★ 1/5

Google

There is an honest person works there, but unfortunately that person wasn't assigned to our renting matters, so one star is because of the propoerty manager that was managing property that we were renting. And she is outragious property manager that is not shy to lie. On pathological level ! Hence I'd really advise to avoid this agency unless she is not there anymore.

Insuna · 20 May 2024

★★★★★ 5/5

Facebook

I rented a property through Belvoir Cardiff for a little over 3 years. They were always prompt with responses to any queries and all issues were resolved very quickly even when my washing machine broke down in the first Covid lockdown. I can’t fault the team at all. Always happy to help and friendly with it. I wouldn’t hesitate to rent through them again.

Laura · 18 February 2021

★★★★★ 5/5

Google

One of the best agents I have used. Rhys has been great throughout the sale, and Julie their sales progressor pushed the sale through quicker than I expected. I would definitely recommend this agency

Don · 6 March 2024

★★★★★ 5/5

Google

Moved my properties over from a larger corporate agent in Cardiff. Rhys was effective throughout and I am pleased with the level of service in comparison to the previous agent.

Shaun · 13 April 2024

★★★★★ 5/5

Google

All the team at Belvoire are splendid, especially Dan, and Julie, whom looked after us, from start, to the final completion, in the most courteous & professional manner. Throughout the whole process they were easy to contact, communicate with, and we received attentive fast responses. Nothing was too much trouble, and swiftly dealt with all the usual challenges, that present themselves along the way, and their huge experience was evident at all levels. Belvoire provided a delightful customer service, that was a pleasure to experience. I can't recommend them highly enough. I've used a few different companies in Cardiff in the past, but for sure, they have provided the easiest house selling (and purchasing) experience so far. Would certainly recommend them for all your agent needs. Mark/Marcella (Cardiff)

Mark · 1 January 2023

★★★★★ 5/5

Google

I recently used Belvoir Cardiff to sell my property and the experience was straight forward and easy. It was my first time selling a property and Dan was knowledgeable offering assistance with solicitors and arranging all the access for viewings and surveys etc. The property moved from sale agreed to completion within 2 months even though there were some complications along the way which were dealt with in a timely and professional manner. I would strongly recommend Belvoir Cardiff & Pontypridd to any person looking to sell a property you will not be disappointed. Thank you for all your hard work.

Nia · 1 January 2023

★★★★★ 5/5

Google

We decided to move from England to Wales. We asked many agencies to help us move, but no one took us seriously because it is a complicated process. The only person who helped us was a man named Rhys. Not only did I prove to be very professional, but I was simply helpful and friendly. Today we can enjoy our new home in Wales. I recommend the agencies and Rhys to everyone

Jaroslaw · 27 July 2024

★★★★★ 5/5

Google

I spoke with Daniel the sales valuer at Belvoir Cardiff & Pontypridd and although the property was slightly out of area he was able to provide me with a honest valuation on my property and also give me some information on a property I was looking to purchase. The advice provided was accurate and extremely helpful, I would recommend this company for their responsiveness and professionalism and would be using them if they were In my immediate area.

Lea · 1 January 2023

★★★★★ 5/5

Google

Bought my new house through Belvoir. Rhys was great from first contact and then Julie kept me informed throughout the conveyancing process! Great service.

Steve · 20 May 2024

★★★★★ 5/5

Google

Belvoir were excellent from start to finish. Rob and Julie were both great to work with and made the whole process less stressful. Would highly recommend!

Sharon · 5 February 2024