Trusted Agent profile
★★★★★
195 reviews across 2 platforms
97 Wyeverne Road, Cathays, Cardiff CF24 4BG
2 Let 2's Cardiff office at 97 Wyeverne Road is rated 3.1 out of 5 across 195 reviews on two platforms, including 194 Google reviews rated 3.1. Checked 9 October 2026.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleRented the same flat on Woodville road for two years and have no complaints, staff were always friendly and helpful with any problems we had. Bond was reviewed and returned quickly at the end of tenancy with no reductions! I would highly recommend this letting agency!
1/5
GoogleCowboy letting agents taking advantage of students. House was infested with rats which they well knew before renting the house to us. Avoid at all cost and pay that little but more from companies like Living room.
5/5
GoogleAfter a pretty shabby second year with another agency switching to 2let2 was a great decision. Always polite and helpful with all queries and concerns, maintanance was quickly dealt with (Dean was super helpful and friendly) and overall happy and would recommend!
5/5
GoogleBeen great working with 2let2 have had a great experience and would highly recommend
2/5
GoogleAfter spending 2 years with 2let2, I have to rate them 2/5. Me and my house mates have had so many issues regarding housing. During the first few months in our first house it was damp, filled with mould, very unpleasant smell and the shower would leak down to the fire alarm which would then set off the alarm. Luckily, we were given the opportunity to move houses as another house was available for us to move into. The second house had a few issues throughout the year but were we assisted with any concerns. However, at the end of our first year with 2let2 we were overcharged due to things such as broken lights, stained walls and broken window blinds which were not our fault. Our second year with 2let2 was okay, I have to say the response we got regarding any issues we had was very quick and maintenance staff were amazing. Some of the office staff were amazing, helpful and very friendly however others were quite unfriendly and rude to talk to.
1/5
GoogleCompletely lied to by staff. Signed a lease as they said to us that the kitchen and bathroom were being redone and would be brand new by time we moved in and this was the reason we signed the lease, they were not and they were low quality and damaged. Flat dirty when moved in. Mould on walls and affected personal items. When discussed with staff we were laughed at and told that they never said that, and that if we wanted to fix the mould issues we had to do it ourselves. No help from staff, luckily after 6 weeks of us cleaning and doing as much stuff to the flat as we could we were able to find someone else to take the lease so we could move out. These are not professional people and are completely horrible.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI must admit to having some cynicism about 2let2, and estate agents in general, so I have been pleasantly surprised by our time with them. Moving in was easy, they made the whole process very straight forward for us from the start. We unfortunately did not renew our contract on our first property with them in time to stay an additional year, as by the time we made our decision they had found new tenants (which is fair enough as they did explain the process and gave us plenty of warning to decide), but they found us an equally ideal house in the same area to move to. Moving over to that house for the second year was also a smooth transition. Regarding our deposits, we cleaned both houses thoroughly and made a real effort to get every corner clean; for the first house they charged only a small fee for a broken freezer drawer and for leaving an old bike in the garden (which was our fault entirely) but nothing massive, and in the second house they did not charge us anything at all. Our second house had a few maintenance issues which we knew about when we moved in, but all of those problems got fixed for us quickly, although we were also blessed with a great landlord who worked hard to keep us as tenants in this regard. I'm not going to pretend 2let2 are perfect and be too effusive. Their communication is not always perfect, so for any non-urgent issues I usually would email them, and then if I did not hear a reply in a couple of days I'd give them a couple of calls. They'd usually be very busy so occasionally needed reminding about a problem too, but it would always get resolved in the end, with friendly customer service every time. Other than that though we had no problems, so I am not going to take a star off for that, as I always knew they'd come through in the end. We had no urgent issues that came up luckily, but if we had I am sure they would have been on the case immediately. I honestly believe the majority of the bad reviews have come from young students, who have left their first proper house and have not taken enough care with them, and then are offended to have reasonable charges taken off them to fix them. Anything from Blu-tack marks on paint to major damage to furniture will be charged by any estate agent, but unfortunately students are more likely to ignore the rules and then be shocked to be charged afterwards. I know this as I was the same when I was younger, I definitely did not take care of my homes in the past either. If you make a reasonable effort to maintain the house, and clean it thoroughly when you leave, 2let2 will return your deposit too I am sure. Likewise, for anything not urgent, have patience with them and they will work hard to resolve your problems. I likewise lacked such patience when I was younger and would expect immediate service, even though most issues can wait. So to summarise, 2let2 are very busy and so can be slow to respond, but otherwise we had two tenancies with them in two different properties, and they were always helpful, friendly, and made our time with them very easy. We have had a great time with them in both of our houses, and I will happily return to them in the future if an ideal property comes up (I only left as the other housemates were leaving too, and I found a perfect flat with a different agency before 2let2 had one I wanted). I am pleasantly shocked that my cynicism was almost entirely wrong about them, and hope I have the same positive experience with all future estate agencies too!
1/5
GoogleConstantly waiting over a week for replies in email and always having to follow up with requests. Seems like whenever I get in contact I’m ignored until I follow up and even then responses take a long time .
1/5
GoogleHad to take this company to court a few years ago for basically not living up to any part of their contract, providing a building site (promptly condemned by the council) as a 'student residence' and have since helped friends with their legal proceedings against these scammers. Surprised they haven't gone bust actually, but then their target audience tend to be foreign students that don't necessarily grasp the basic rights which a tenant is entitled to legally. Scammers and con-artists. Avoid.
1/5
GoogleI booked a viewing for a Saturday (2/12/17) to see two properties. Not only was my group forced to go on a viewing with another group without prior warning, not only was my group driven to properties we asked not to see, not only did the 'estate agent' not know the prices of any properties he took us to, but just to top it all off, he couldn't work the keys in the door of one of the TWO properties we has asked to see. I find this absolutely ludicrous, considering I had rang prior to this specifically to see two properties, only one of which I was actually able to see. I don't think it's much of an ask for the person showing me around to know the rent of the properties he's showing me. This is ridiculous, and I will certainly be telling my friends to stay clear of 2let2.
1/5
Googleone of the worst letting agents, they will refuse to deal with any housing issues even if the place is unsafe to live in. would recommend if you love inhaling mould and getting health complications😀 …
5/5
GoogleThank you to Visha for all your recent help. Hope to see you all soonPositiveResponsiveness, Professionalism
1/5
GoogleAbsolutly abysmal letting agency! 2 let 2 really do personify poor customer service. The staff are friendly and helpful until you sign your tenancy agreement and then change completely;becoming pedantic, apathetic and rude. Check your tenancy agreements carefully as they omitted things we agreed to have put on there. They take quite a long time to get problems sorted, they rarely act as middle men but rather side with the landlord on every possible occasion and don't even dream of getting your full deposit back as no matter how well you clean your property they will find a bit of dust here or there that will cost well over £50. If you are a second year looking at your first student house, avoid 2l2 at all costs!
1/5
GoogleBased on both my experience and opinion, 2Let2 leaves much to be desired in respect to the management of their properties and the way in which they (2Let2) look after their customers. It would seem that the focus is very much on the owner of the property rather than the person or people actually renting the property and ultimately paying the salaries of the agency. A recent example of customer feedback was subject to what can only be described as intimidation tactics where the agency threatened legal action based on " Defamation of character". So much for embracing customer feedback and the desire for continual improvement. This especially so when defamation law will only be taken into considerations when statements can be proven to be untrue. Unfortunately not the case. Based on my opinion I certainly would not recommend this agency to students looking for accommodation.
1/5
GoogleWorst letting agency imaginable. Would not advise this agency to anybody! As a student, they done absolutely nothing to help out over the year even though we had a lot of issues with it. The house had looked like a warzone when we first moved in; they had done nothing to clean up after the previous tenants. And when it comes to claiming back your deposit at the end of the year, well, lets just say you have more chance at swimming to Mars.. They are pathetic.
1/5
GoogleI had a terrible experience with 2let2 this year. Upon moving in, the house was filthy and there were numerous essential things that were broken to the extent they were unusable. 2let2 took weeks to get any of these things fixed, despite us going into the office regularly to ask them about it. Throughout the year we had to make do with this damp, mouldy, broken house. Upon leaving, the house was made relatively spotless, but they have withheld most of our deposits, mostly for things that were in a state of disrepair when we moved in, and painting for the patches of mould that grew over all the walls (despite us regularly cleaning it off with bleach). I urge anyone with them this year to photograph everything wrong with the house when you move in, not forgetting the bases of the beds, which are apparently all bent (as though we weren't supposed to sleep on them every night or something!?). This is all not mentioning the lack of any kind of customer service and respect for their tenants.
1/5
GoogleAbsolutly abysmal letting agency! 2 let 2 really do personify poor customer service. The staff are friendly and helpful until you sign your tenancy agreement and then change completely;becoming pedantic, apathetic and rude. Check your tenancy agreements carefully as they omitted things we agreed to have put on there. They take quite a long time to get problems sorted, they rarely act as middle men but rather side with the landlord on every possible occasion and don't even dream of getting your full deposit back as no matter how well you clean your property they will find a bit of dust here or there that will cost well over £50. If you are a second year looking at your first student house, avoid 2l2 at all costs!
5/5
GoogleReceived a great service from 2let and in particular Urvisha was very helpful and knowledgable with whole process lettings. Thanks KayPositiveResponsiveness, Professionalism
1/5
GoogleIm only giving this 1 star because i have to, when we viewed the property the agent had no idea where it was abd on top of that she forgot the keys, my flat is riddled with damp, which took them 3 weeks to respond to, only when i threatened to stop rent, it has been sorted, however the source of the damp hasnt been fixed, this means the next tenants will face the same problem next year, i wonder whether the landlords know how their property is being treared, avoid these money grabbers at all costs
1/5
GoogleAwful staff - staff member rolled his eyes at me when I asked him to contact the landlord to sort out a damp/mold problem in the house…the same problem had been there for years with each new house of students having to deal with it rather than anyone bothering to do their jobs and fix a problem. I was also told that I had to give 7 days notice if I wanted to move into the house over the summer (had this in writing via email) - I gave them 20 days notice and was subsequently told that I had my information incorrect and that I couldn't move in (though I found out it was basically because it was an inconvenience to plans they had put in place). Bottom line: they want the money without any of the work. Cowboys with no class about their business. DO NOT GIVE THEM YOUR MONEY.
1/5
GoogleCurrently living in 2LET2 property. I have to say that they are appalling as representatives of student accommodation and DEFINITELY do not care about you once the contract has been signed. I agree with previous posts that some of the staff could be deemed rather aggressive and say they will sort things and nothing gets done. I have rented some pretty crappy places in the past but I have NEVER experienced such a lack of concern from the letting agent. We have asked for appliances that are missing from the property (that should be provided under the contract) and each time we ring we are told that the landlord has been "made aware" of the situation. AVOID THIS ESTATE AGENCY, SAVE YOUR MONEY, GO ANYWHERE ELSE!!
1/5
GoogleAbsolutely horrendous letting agency! They very rarely fixed anything we asked them to, were rude and sometimes aggressive towards us and completely screwed us over with the bond process. They charged us £450 for a 'broken tv' that was fully working, apart from a slightly temperamental remote. They also charged us for cleaning and painting of rooms that were immaculate, it appeared they had no concept of fair wear and tear to an 8 person house. The landlord let himself into the property on a number of occasions which was pretty intimidating. There are so many letting agencies in Cardiff, avoid this one at all costs.
1/5
GoogleTerrible letting agents. Avoid at all costs. Similar experience to all the others here. Had damp in the house, they said it had been fixed but found out they were just fobbing us off. Had to get hold of landlord directly to fix and get damp proofing. We left house cleaner than when we arrived in it & they still tried to hold our bonds back and even tried to charge me for a whole carpet for one of the rooms I was in because it was sun bleached... Cowboys!
5/5
GoogleMyself and 5 other tenants have lived in a great 2let2 property in the middle of Cathays this year. We went to 2let2 when our property with another letting agents fell through in mid June last year, and as quite a big group, we were worried we wouldn't be able to find anywhere such short notice. 2let2 were really helpful in finding us a property we liked; they gave us plenty of options and we now have a newly refurbished house in a great location (5 minutes to main Cardiff uni buildings), and I'm really happy with them! All the staff have been really easy to talk to, have helped with our questions about sorting out bills etc. and have dealt with any of our problems straight away! Would definitely recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
2 Let 2's Cardiff office has 195 reviews across two platforms: 194 on Google, 1 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
2 Let 2 is rated 3.1 out of 5 across all 195 reviews, and 3.1 out of 5 on Google from 194 reviews, checked 9 October 2026.
2 Let 2, 97 Wyeverne Road, Cathays, Cardiff CF24 4BG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
